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- 09/13/2017 10:10:08am - System: Queued for L3 Support
- 09/13/2017 10:10:09am - PreChatVerification: Customer verified prior to chat creation.
- 09/13/2017 10:14:58am - System: Jonathan B has joined the chat!
- 09/13/2017 10:14:58am - ChatSniped .: {"staffId":"25241"} {"staffName":"Jonathan Bundy"}
- 09/13/2017 10:17:21am - Jonathan B.: Hello, and welcome to Live Chat! My name is Jonathan, how may I assist you today?
- 09/13/2017 10:18:51am - Jonathan B.: What can I do for you today?
- 09/13/2017 10:22:01am - Jonathan B.: Are you still there?
- 09/13/2017 10:23:36am - Jorge: Hello Jonathan
- 09/13/2017 10:23:38am - Jorge: Look
- 09/13/2017 10:23:52am - Jorge: Mipspace has added my dedicated server IP address
- 09/13/2017 10:23:56am - Jorge: its blacklist
- 09/13/2017 10:23:59am - Jorge: 198.1.74.158
- 09/13/2017 10:24:12am - Jorge: They told me my provider has to contact them
- 09/13/2017 10:24:34am - Jorge: in order to remove it
- 09/13/2017 10:24:52am - Jonathan B.: What is mipspace/
- 09/13/2017 10:24:59am - Jorge: On 17-09-11 07:56 PM, servicios@movlim.com wrote:
- MIPSPACE - Removal Request
- Submitted Information
- =====================
- name: Jorge Solis
- remote_ip: 181.66.102.69
- company: Movlim
- position: Project manager
- phone: 952108997
- email: servicios@movlim.com
- subject: Delist 198.1.74.158
- message: Dear sir:
- We noticed that our server IP 198.1.74.158 is listed in your blacklist, but we are not listed in another 98 list according to mxtoolbox.com/SuperTool.aspx?action=blacklist%3a198.1.74.158&run=toolpage
- Please delist.
- Greeetings
- ipaddress: 198.1.74.158
- captcha: KQBA
- Please escalate this to your upstream provider and/or ask them to
- correct your 'rwhois' entry for your IP(s), if this is not correct, as
- per ARIN/RIPE Guidelines. SWIP or 'rwhois' is normally offered free of
- charge by most providers, and we can only address removal requests with
- the party as listed in rWhois. (See Below)
- Otherwise, you will have to have the upstream provider contact us and ask for removal.
- Found a referral to rwhois.unifiedlayer.com:4321.
- %rwhois V-1.5:000080:00 rwhois.unifiedlayer.com (by Unified Layer, V-1.0.0)
- 09/13/2017 10:24:59am - Jonathan B.: Is this an email provider?
- 09/13/2017 10:25:20am - Jorge: Take a look please
- 09/13/2017 10:25:39am - Jonathan B.: That is not an actionable item.
- 09/13/2017 10:25:45am - Jonathan B.: Are you receiving bounceback emails?
- 09/13/2017 10:26:46am - Jonathan B.: Are you still with me?
- 09/13/2017 10:27:27am - Jorge: yes
- 09/13/2017 10:27:30am - Jorge: I'm here
- 09/13/2017 10:27:40am - Jorge: Have you read the email?
- 09/13/2017 10:27:46am - Jorge: take a look please
- 09/13/2017 10:27:54am - Jonathan B.: I have read it.
- 09/13/2017 10:28:00am - Jonathan B.: Do you receive bounceback emails, Jorge?
- 09/13/2017 10:28:03am - Jonathan B.: What issue is this causing?
- 09/13/2017 10:28:07am - Jonathan B.: You must answer my questions.
- 09/13/2017 10:28:28am - Jorge: Yes
- 09/13/2017 10:28:41am - Jorge: Some domains are being rejected
- 09/13/2017 10:28:44am - Jonathan B.: Then provide a copy of the bounceback email, with the full headers.
- 09/13/2017 10:28:54am - Jonathan B.: That is what I will work with.
- 09/13/2017 10:28:57am - Jonathan B.: Not some other email.
- 09/13/2017 10:29:00am - Jonathan B.: https://www.hostgator.com/help/article/showing-email-headers-in-webmail
- 09/13/2017 10:29:06am - Jorge: why do you need that?
- 09/13/2017 10:32:19am - Jonathan B.: Because that is what our admin team requires to request a delisting.
- 09/13/2017 10:32:26am - Jonathan B.: And because that's what I asked for.
- 09/13/2017 10:32:32am - Jonathan B.: Are you going to provide it, Jorge?
- 09/13/2017 10:34:23am - Jorge: Event: failure error
- Sender User: nutrifersac
- Sender Domain: nutrifersac.com
- Sender: mguzman@nutrifersac.com
- Sent Time: Sep 11, 2017 10:19:10 AM
- Sender Host: www.nutrifersac.com
- Sender IP: 127.0.0.1
- Authentication: dovecot_login
- Spam Score:
- Recipient: ccoloma@lacalera.com.pe
- Delivered To:
- Delivery User: -system-
- Delivery Domain:
- Router: dkim_lookuphost
- Transport: dkim_remote_smtp
- Out Time: Sep 11, 2017 10:20:10 AM
- ID: 1drQV9-0006jQ-35
- Delivery Host: mail.lacalera.com.pe
- Delivery IP: 158.85.170.20
- Size: 635.11 KB
- Result: 25 I=[198.1.74.158]:60642 X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no DN="/emailAddress=ssl@srv.lacalera.com.pe/CN=srv.lacalera.com.pe": SMTP error from remote mail server after RCPT TO:<ccoloma@lacalera.com.pe>: 550-5.5.1 Server IP 198.1.74.158 listed as abusive. See\n550-http://spamauditor.org/best-practices/ip-reputation/ for more information.\n550 Protection provided by MagicSpam 2.1-7.1 http://www.magicspam.com
- 09/13/2017 10:34:33am - Jorge: there you have
- 09/13/2017 10:35:09am - Jorge: Event: failure error
- Sender User: nutrifersac
- Sender Domain: nutrifersac.com
- Sender: mguzman@nutrifersac.com
- Sent Time: Sep 10, 2017 9:53:21 PM
- Sender Host: www.nutrifersac.com
- Sender IP: 127.0.0.1
- Authentication: dovecot_login
- Spam Score:
- Recipient: ccoloma@lacalera.com.pe
- Delivered To:
- Delivery User: -system-
- Delivery Domain:
- Router: dkim_lookuphost
- Transport: dkim_remote_smtp
- Out Time: Sep 10, 2017 9:54:21 PM
- ID: 1drEr3-0004RE-D0
- Delivery Host: mail.lacalera.com.pe
- Delivery IP: 158.85.170.20
- Size: 634.91 KB
- Result: 25 I=[198.1.74.158]:49630 X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no DN="/emailAddress=ssl@srv.lacalera.com.pe/CN=srv.lacalera.com.pe": SMTP error from remote mail server after RCPT TO:<ccoloma@lacalera.com.pe>: 550-5.5.1 Server IP 198.1.74.158 listed as abusive. See\n550-http://spamauditor.org/best-practices/ip-reputation/ for more information.\n550 Protection provided by MagicSpam 2.1-7.1 http://www.magicspam.com
- 09/13/2017 10:35:12am - Jorge: another one
- 09/13/2017 10:35:55am - Jonathan B.: I only need one.
- 09/13/2017 10:36:33am - Jonathan B.: Are those the full headers as well?
- 09/13/2017 10:36:39am - Jorge: yes
- 09/13/2017 10:36:45am - Jorge: It says MagicSpam
- 09/13/2017 10:36:57am - Jorge: So I wrote them
- 09/13/2017 10:37:05am - Jorge: They told me this
- 09/13/2017 10:37:07am - Jorge: Hello Jorge,
- Thank you for contacting us.
- If you follow the URL in the rejection notice, you should find detailed
- information as to why your message was blocked.
- It appears that your IP address (198.1.74.158) is listed on the
- MIPSPACE reputation lists. Please contact mipspace.com for delisting
- and further support.
- We are the developers of the software and not the operators of the
- email server. If you feel your messages are being blocked without just
- cause, contact the recipient and ask them to 'whitelist' you, or
- contact your email administrator to address the issues that caused your
- messages to be rejected.
- -- MagicSpam Support Team --
- On Mon, 11 Sep 2017 07:45:39 -0700 (PDT)
- servicios@movlim.com wrote:
- >
- > Contact Form
- > Submitted Information
- > =====================
- > first_name: Jorge
- > last_name: Solis
- > email: servicios@movlim.com
- > phone:
- > subject: Remove from list
- > department: support
- > message: Dear sir:
- > We noticed that our server IP 198.1.74.158 is listed in your
- > blacklist, but we are not listed in another 98 list according to
- > mxtoolbox.com/SuperTool.aspx?action=blacklist%3a198.1.74.158&run=toolpage
- > Please delist. Greeetings- remote_ip: 181.177.242.170 captcha: EWDN
- --
- "Spam Protection Done Right!..."
- ------------------------------------------------------------------------
- MagicSpam Support Team
- Visit us at http://www.magicspam.com
- Follow us on Twitter, @magicspam
- ------------------------------------------------------------------------
- A Wizard IT company - For More Info http://www.wizard.ca
- "Wizard IT" is a company TradeMark of Wizard Tower TechnoServices Ltd.
- ------------------------------------------------------------------------
- 604-682-0300 Beautiful British Columbia, Canada
- This email and any electronic data contained are confidential and
- intended solely for the use of the individual or entity to which they
- are addressed. Please note that any views or opinions presented in this
- email are solely those of the author and are not intended to represent
- those of the company.
- 09/13/2017 10:37:30am - Jorge: The IP address is in MIPSPACE
- 09/13/2017 10:38:05am - Jorge: MIPSPACE answer is in the first email
- 09/13/2017 10:38:57am - Jonathan B.: The only emails I am interested in Jorge, are the bouncebacks.
- 09/13/2017 10:39:08am - Jonathan B.: Nothing else is required nor relevant to the delisting request our admin team will perform.
- 09/13/2017 10:39:35am - Jonathan B.: When was this bounceback email received? I will go get the full headers myself since you seem to have difficulty providing them,
- 09/13/2017 10:41:46am - Jorge:
- Sep 11, 2017 10:19:10 AM
- 09/13/2017 10:41:53am - Jorge:
- Sep 11, 2017 9:48:09 AM
- 09/13/2017 10:47:35am - Jonathan B.: Thank you for being patient. I am still working on this for you.
- 09/13/2017 10:48:14am - Jorge: great
- 09/13/2017 11:00:47am - Jonathan B.: The mail report takes a very long time since you have thousands of email accounts on this server.
- 09/13/2017 11:01:19am - Jorge: Why don't you generate a ticket?
- 09/13/2017 11:01:20am - Jorge: Why don't you generate a ticket???
- 09/13/2017 11:03:51am - Jonathan B.: I don't generate a ticket until I have done my job.
- 09/13/2017 11:04:01am - Jonathan B.: Do you understand?
- 09/13/2017 11:04:22am - Jorge: Are you serious?
- 09/13/2017 11:04:33am - Jonathan B.: I'm not funny enough to make jokes
- 09/13/2017 11:04:45am - Jonathan B.: So yes, I am very serious.
- 09/13/2017 11:04:46am - Jorge: What is happening with your support service?
- 09/13/2017 11:04:55am - Jorge: Why can't you generate a ticket?
- 09/13/2017 11:05:03am - Jonathan B.: The support service is doing their job and assisting with your issue.
- 09/13/2017 11:05:20am - Jorge: So I have to wait for you HOURS here until you "done your job"???
- 09/13/2017 11:05:23am - Jonathan B.: I decide when a ticket is submitted, not you.
- 09/13/2017 11:05:35am - Jonathan B.: It has not even been one hour Jorge.
- 09/13/2017 11:05:37am - Jonathan B.: Please be patient.
- 09/13/2017 11:05:38am - Jorge: So why don't you hurry up?
- 09/13/2017 11:05:43am - Jonathan B.: Excuse me?
- 09/13/2017 11:06:06am - Jonathan B.: Not everything is instant.
- 09/13/2017 11:06:13am - Jorge: Can't you read?
- 09/13/2017 11:06:16am - Jonathan B.: A minimal amount of patience is required.
- 09/13/2017 11:06:20am - Jonathan B.: No, I cannot read.
- 09/13/2017 11:06:28am - Jorge: you have to HURRY UP
- 09/13/2017 11:06:34am - Jorge: HURRY UP
- 09/13/2017 11:06:41am - Jonathan B.: You have to wait patiently.
- 09/13/2017 11:06:50am - Jorge: you don't want to generate a ticket
- 09/13/2017 11:06:51am - Jorge:
- 09/13/2017 11:06:51am - Jonathan B.: If you think you can do this faster, you're welcome to do this yourself.
- 09/13/2017 11:06:55am - Jorge: HURRY UP
- 09/13/2017 11:06:57am - Jonathan B.: You don't want to wait.
- 09/13/2017 11:07:06am - Jorge: read it?
- 09/13/2017 11:07:12am - Jonathan B.: You're speaking with a professional.
- 09/13/2017 11:07:17am - Jonathan B.: You don't tell me to hurry up.
- 09/13/2017 11:07:20am - Jorge: you don't gave me another choice
- 09/13/2017 11:07:20am - Jonathan B.: You wait patiently.
- 09/13/2017 11:07:22am - Jorge: so
- 09/13/2017 11:07:23am - Jonathan B.: Do you understand me?
- 09/13/2017 11:07:32am - Jorge: HOW LONG DOES IT WILL TAKE???
- 09/13/2017 11:07:40am - Jorge: ???
- 09/13/2017 11:07:44am - Jonathan B.: It takes longer when you complain.
- 09/13/2017 11:07:58am - Jonathan B.: So perhaps this would go faster with less of that.
- 09/13/2017 11:08:00am - Jorge: HAHA
- 09/13/2017 11:08:18am - Jonathan B.: It's time to stop acting like a child and start acting like an adult.
- 09/13/2017 11:08:22am - Jorge: YOU'RE SO FUN!!!
- 09/13/2017 11:08:24am - Jonathan B.: I don't require any more input from you.
- 09/13/2017 11:08:32am - Jonathan B.: If I do, I will ask you.
- 09/13/2017 11:08:38am - Jorge: SO STOP WRITING
- 09/13/2017 11:08:39am - Jorge: D
- 09/13/2017 11:08:40am - Jorge: AND
- 09/13/2017 11:08:44am - Jorge: HURRRY UP!!!
- 09/13/2017 11:08:47am - Jonathan B.: Stop complaining.
- 09/13/2017 11:08:54am - Jorge: do you understand?
- 09/13/2017 11:08:56am - Jorge: ???
- 09/13/2017 11:09:07am - Jonathan B.: You don't tell me to hurry up.
- 09/13/2017 11:09:13am - Jonathan B.: You wait patiently.
- 09/13/2017 11:09:20am - Jonathan B.: Do you understand, Jorge?
- 09/13/2017 11:09:35am - Jorge: Don't wnat to generate a fucking ticket
- 09/13/2017 11:09:36am - Jonathan B.: You are acting in a very antagonistic manner which is not appropriate for somebody who is working to assist you.
- 09/13/2017 11:09:42am - Jonathan B.: Watch your language.
- 09/13/2017 11:09:44am - Jorge: so you HAVE TO HURRY UP!!!!
- 09/13/2017 11:09:58am - Jonathan B.: You're speaking with a professional, and I don't tolerate that.
- 09/13/2017 11:10:02am - Jonathan B.: I won't ask you again.
- 09/13/2017 11:10:05am - Jorge: HAHA
- 09/13/2017 11:10:07am - Jorge: SO
- 09/13/2017 11:10:17am - Jorge: YOU'VE TO WORK AS A PROFESSIONAL
- 09/13/2017 11:10:21am - Jonathan B.: When you complain, I am required to respond.
- 09/13/2017 11:10:26am - Jorge: AND STOP WRITING
- 09/13/2017 11:10:30am - Jorge: GOT IT?
- 09/13/2017 11:10:33am - Jonathan B.: Everytime you type hurry up, you take me away from the other work.
- 09/13/2017 11:10:37am - Jonathan B.: Got it?
- 09/13/2017 11:11:08am - Jorge: GO FUCK YOURSELF AND HURRY UP!
- 09/13/2017 11:11:38am - Jorge: I'LL RATE YOU ZERO!!!
- 09/13/2017 11:12:10am - Jonathan B.: Rate me whatever you want.
- 09/13/2017 11:12:18am - Jonathan B.: I'm sorry that doing my job right inconveniences you.
- 09/13/2017 11:12:26am - Jonathan B.: I believe that you accidentally turned on caps lock.
- 09/13/2017 11:12:35am - Jonathan B.: Press the key to the left of A before you type again, which should not be until I ask you to.
- 09/13/2017 11:13:56am - Jorge: I'M FINE THANKS
- 09/13/2017 11:14:24am - Jorge: JUST DO YOUR HORRIBLE JOB
- 09/13/2017 11:15:49am - Jonathan B.: I am, thanks. Just wait patiently, if you are capable.
- 09/13/2017 11:17:15am - Jorge: NO CHOICE MAN, YOU'RE A BIT CLUMSY SO I'VE TO WAIT
- 09/13/2017 11:19:10am - Jonathan B.: Just so you know, our terms of service require that our users be 13 years of age or older.
- 09/13/2017 11:21:04am - Jonathan B.: I'm going to ask you a question, and I except an honest and concise answer. What email address last received a bounceback message? I cannot find the message in the inbox of mguzman@nutrifersac.com from the date Sep 10.
- 09/13/2017 11:21:39am - Jonathan B.: Which is what you copied to me initially.
- 09/13/2017 11:22:08am - Jonathan B.: On on Sept 11
- 09/13/2017 11:22:17am - Jonathan B.: Are those bounceback messages still in the inbox?
- 09/13/2017 11:24:08am - Jonathan B.: Or is there an inbox that does contain a bounceback message?
- 09/13/2017 11:24:19am - Jonathan B.: That is the last thing I need to submit your ticket and you can go back to your very busy schedule.
- 09/13/2017 11:24:30am - Jorge: mguzman@nutrifersac.com
- Sep 11, 2017 10:19:10 AM
- ccoloma@lacalera.com.pe
- 1drQV9-0006jQ-35
- 25 I=[198.1.74.158]:60642 X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no DN="/emailAddress=ssl@srv.lacalera.com.pe/CN=srv.lacalera.com.pe": SMTP error from remote mail server after RCPT TO:<ccoloma@lacalera.com.pe>: 550-5.5.1 Server IP 198.1.74.158 listed as abusive. See\n550-http://spamauditor.org/best-practices/ip-reputation/ for more information.\n550 Protection provided by MagicSpam 2.1-7.1 http://www.magicspam.com
- 09/13/2017 11:24:44am - Jonathan B.: Where is that in the inbox?
- 09/13/2017 11:24:50am - Jorge: I don't know if they deleted that email
- 09/13/2017 11:25:07am - Jonathan B.: Well if the email is deleted, is there another one?
- 09/13/2017 11:25:15am - Jorge: Maybe in trash
- 09/13/2017 11:25:35am - Jorge: It's a client of mine
- 09/13/2017 11:25:42am - Jorge: Impossible to know
- 09/13/2017 11:31:12am - Jonathan B.: Okay so I found the mesage.
- 09/13/2017 11:31:51am - Jonathan B.: However, the bounceback does not reference a particular blacklist - simply lists the IP address as abusive. While I understand that is not the case here, I need a bounceback that specifically references the blacklist in question.
- 09/13/2017 11:32:08am - Jonathan B.: An MXtoolbox report, or an exchange with another party, those are not actionable items for our admin team to request a delisting.
- 09/13/2017 11:32:24am - Jonathan B.: If I submit a ticket on that, our admin team will simply reply back asking you for the required information.
- 09/13/2017 11:32:28am - Jonathan B.: Which doesn't solve your problem.
- 09/13/2017 11:33:21am - Jonathan B.: So have any of your other users reported a bounceback? I can check those out and see if there's anything we can use for your important ticket.
- 09/13/2017 11:34:28am - Jorge: What is the ticket number?
- 09/13/2017 11:35:16am - Jonathan B.: There is no ticket until I have the proper bounceback.
- 09/13/2017 11:37:27am - Phil H.: Hi Jorge my name is Phillip and I am a Supervisor with HostGator. I'd like to sincerely apologize for this entire interaction, and can assure you that this situation will be handled accordingly.
- 09/13/2017 11:37:35am - Jorge: There are two bouncebacks
- 09/13/2017 11:37:43am - Jorge: There are tow bouncebacks
- 09/13/2017 11:37:45am - Phil H.: In the meantime, I would like to attempt to get this issue resolved, or create a ticket for you.
- 09/13/2017 11:38:04am - Jorge: Hi Phil
- 09/13/2017 11:38:20am - Jorge: Could you create a ticket, please?
- 09/13/2017 11:38:42am - Phil H.: Absolutely! Do you mind giving me a brief summary of what's going, and I can get that started straight away.
- 09/13/2017 11:39:15am - Jorge: Look
- 09/13/2017 11:39:22am - Jorge: Mipspace has added my dedicated server IP address
- 09/13/2017 11:39:31am - Jorge: 198.1.74.158
- 09/13/2017 11:39:38am - Jorge: To their blacklist
- 09/13/2017 11:39:40am - Phil H.: To an RBL?
- 09/13/2017 11:39:46am - Jorge: So they told me to contact my provider
- 09/13/2017 11:39:49am - Phil H.: Yes, I can see the bounceback message indicating that.
- 09/13/2017 11:40:09am - Jorge: For contacting them in order to remove the IP
- 09/13/2017 11:40:16am - Phil H.: Understood, I'm getting the entire bounceback message and preparing a ticket for you as we speak. Would you mind holding for a few moments?
- 09/13/2017 11:40:18am - Jorge: That's all
- 09/13/2017 11:40:27am - Jorge: great
- 09/13/2017 11:41:31am - Phil H.: Thank you, one moment please.
- 09/13/2017 11:43:51am - Jorge: ok
- 09/13/2017 11:45:00am - Phil H.: I again apologize Jorge, and thank you again for your patience during this matter.
- 09/13/2017 11:45:13am - Phil H.: Your ticket ID is MBU-51655770 and has been sent to the primary email address of your account.
- 09/13/2017 11:46:04am - Phil H.: Is there anything else I can help you with at this time?
- 09/13/2017 11:46:55am - Jorge: great
- 09/13/2017 11:46:58am - Jorge: That's all
- 09/13/2017 11:47:01am - Jorge: Thanks
- 09/13/2017 11:47:06am - Phil H.: Thank you again.
- 09/13/2017 11:47:12am - Phil H.: Thank you for using HostGator Live Chat. If you could take a minute to let us know if your questions were answered and/or your support request was resolved, it would help us to improve our customer service. To do that, just click the button that says "Rate and Exit" in the upper right hand corner. The survey takes less than a minute to fill out.
- 09/13/2017 11:47:15am - ChatClosedByCustomer: {}
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