Hi!

I made a deposit of 400 euros to 18bet casino and received a 100% bonus, so my start balance was 800 euros in total. I followed the wagering rules and managed to beat the wagering, and decided to withdraw 4500 euros.

Then we had a crazy hassle with documents - as requested, I sent pictures of both sides of my driving licence, proof of payment, phone bill and even took a selfie with driver's licence next to my face.

Then they called me, asked for my name, home address, email, birth date and place of residence. I answered to all of them. Then they told me that they will contact me via email next.

So, today I received an email stating that my account has been closed because of my IP address being already in use with another account. This is an absolute fraud, as I am 100% sure that I have no earlier experience with Shark 77 Ltd casinos.

They reduced 4132 euros from my total withdraw and a slice of my deposit, and now there's 368 euros on my player account.

Any help with this case is greatly appreciated.