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Mac Mail Email Problem with "Read" and "Delete"

Sep 18th, 2019
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  1. EtreCheck version: 5.3.3 (5036)
  2. Report generated: 2019-09-18 14:24:16
  3. Download EtreCheck from https://etrecheck.com
  4. Runtime: 3:59
  5. Performance: Below Average
  6. Sandbox: Enabled
  7. Full drive access: Disabled
  8.  
  9. Problem: Other problem
  10. Description:
  11. 09/18'2019: Have MacOS Sierra version 10.12.6: Having problem with Mac
  12. Mail on Mac Airbook. After reading a new email it remains marked as u
  13. nread. After deleting a read or unread email it remains in the inbox.
  14. If I use the pull down menu option a read email can be marked as read.
  15. Pull down menu can also be used to send email to Trash folder. Proble
  16. m is that these things used to happen without using pull down menus. P
  17. roblem started out of the blue a few days ago.
  18.  
  19. Major Issues: None
  20.  
  21. Minor Issues:
  22. These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
  23. Low disk space - This machine is running low on free hard drive space.
  24. Clean up - There are orphan files that could be removed.
  25. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
  26. Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
  27. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.
  28. Limited drive access - More information may be available with Full Drive Access.
  29.  
  30. Hardware Information:
  31. MacBook Air (13-inch, Early 2015)
  32. MacBook Air Model: MacBookAir7,2
  33. 1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core
  34. 4 RAM - Not upgradeable
  35. BANK 0/DIMM0 - 2 GB DDR3 1600  ok
  36. BANK 1/DIMM0 - 2 GB DDR3 1600  ok
  37. Battery: Health = Normal - Cycle count = 72
  38.  
  39. Video Information:
  40. Intel HD Graphics 6000 - VRAM: 1536 MB
  41. Color LCD 1440 x 900
  42.  
  43. Drives:
  44. disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)
  45. Internal PCI 5.0 GT/s x4 Serial ATA
  46. disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
  47. disk0s2 [Core Storage Container] 120.47 GB
  48. disk1 - Macintosh HD (Journaled HFS+) 120.11 GB (105.70 GB used)
  49. disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
  50.  
  51. Mounted Volumes:
  52. disk1 - Macintosh HD
  53. 120.11 GB (105.70 GB used - 14.15 GB free)
  54. Journaled HFS+
  55. Mount point: /
  56. Encrypted
  57.  
  58. Network:
  59. Interface fw0: Thunderbolt FireWire
  60. Interface en0: Wi-Fi
  61. 802.11 a/b/g/n/ac
  62. Interface en3: iPhone
  63. Interface en2: Bluetooth PAN
  64. Interface bridge0: Thunderbolt Bridge
  65.  
  66. System Software:
  67. macOS Sierra 10.12.6 (16G2128)
  68. Time since boot: Less than an hour
  69.  
  70. Notifications:
  71. Notifications not available without Full Drive Access.
  72.  
  73. Security:
  74. System Status
  75. Gatekeeper: Enabled
  76. System Integrity Protection: Enabled
  77.  
  78. Unsigned Files:
  79. Launchd: /Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist
  80. Executable: /usr/bin/stkLaunchAgent.sh
  81. Details: Exact match found in the whitelist - probably OK
  82.  
  83. Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist
  84. Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto
  85. Details: Close match found in the whitelist - probably OK
  86.  
  87. Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist
  88. Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate
  89. Details: Exact match found in the whitelist - probably OK
  90.  
  91. Launchd: /Library/LaunchAgents/com.coupons.coupond.plist
  92. Executable: /Library/Application Support/Coupons/coupond launchd
  93. Details: Exact match found in the whitelist - probably OK
  94.  
  95. Launchd: /Library/LaunchDaemons/com.atomicbird.macaroni.launchd.plist
  96. Executable: /Library/PreferencePanes/Macaroni.prefPane/Contents/MacOS/MacaroniTool
  97. Details: Exact match found in the whitelist - probably OK
  98.  
  99. 32-bit Applications:
  100. 55 32-bit apps
  101.  
  102. Kernel Extensions:
  103. /System/Library/Extensions
  104. SymIPS.kext (1.3.1)
  105.  
  106. System Launch Agents:
  107. [Not Loaded] 13 Apple tasks
  108. [Loaded] 163 Apple tasks
  109. [Running] 110 Apple tasks
  110.  
  111. System Launch Daemons:
  112. [Not Loaded] 42 Apple tasks
  113. [Loaded] 177 Apple tasks
  114. [Running] 99 Apple tasks
  115. [Other] 2 Apple tasks
  116.  
  117. Launch Agents:
  118. [Running] com.amazon.sendtokindle.launcher.plist (? d18c2039 - installed 2015-09-22)
  119. [Loaded] com.coupons.coupond.plist (? d6de63d4 - installed 2015-09-14)
  120. [Other] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2018-02-07)
  121. [Other] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2015-06-28)
  122. [Other] com.epson.esua.launcher.plist (? 70512568 - installed 2018-08-02)
  123. [Other] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2016-12-08)
  124. [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2018-02-21)
  125.  
  126. Launch Daemons:
  127. [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-08-26)
  128. [Running] com.atomicbird.macaroni.launchd.plist (? 85b057e9 - installed 2019-09-18)
  129.  
  130. User Launch Agents:
  131. [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2014-12-09)
  132. [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2017-05-02)
  133. [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-09)
  134. [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-09)
  135.  
  136. Internet Plug-ins:
  137. Flip4Mac WMV Plugin: 2.2.1.11 (? - installed 2015-08-21)
  138. FlashPlayer-10.6: 32.0.0.255 (Adobe Systems, Inc. - installed 2019-09-11)
  139. AdobePDFViewerNPAPI: 11.0.10 (? - installed 2015-08-21)
  140. AdobePDFViewer: 8.1.0 (? - installed 2015-08-21)
  141. CANONiMAGEGATEWAYDL: 3.1.0.2 (? - installed 2015-08-21)
  142. CouponPrinter-FireFox_v2: 5.4.0 (? - installed 2015-09-14)
  143. Flash Player: 32.0.0.255 (Adobe Systems, Inc. - installed 2019-09-11)
  144. OfficeLiveBrowserPlugin: 12.2.8 (? - installed 2015-08-21)
  145. RealPlayer Plugin: (? - installed 2015-08-21)
  146. Silverlight: 5.1.40416.0 (? - installed 2015-09-29)
  147. iPhotoPhotocast: 7.0 (Apple - installed 2015-08-21)
  148.  
  149. Audio Plug-ins:
  150. BluetoothAudioPlugIn: 5.0.5 (Apple - installed 2019-08-07)
  151. iSightAudio: 7.7.3 (Apple - installed 2019-08-07)
  152. AirPlay: 2.0 (Apple - installed 2019-08-07)
  153. AppleAVBAudio: 506.1 (Apple - installed 2019-08-07)
  154. AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-08-07)
  155.  
  156. Safari Extensions:
  157. 1 Click PDF - App Store (installed )
  158.  
  159. 3rd Party Preference Panes:
  160. Flash Player (installed 2019-08-26)
  161. Flip4Mac WMV (installed 2015-08-21)
  162. Macaroni (installed 2015-08-21)
  163.  
  164. Time Machine:
  165. Time Machine information not available without Full Drive Access.
  166.  
  167. Performance:
  168. System Load: 1.01 (1 min ago) 2.10 (5 min ago) 2.51 (15 min ago)
  169. Nominal I/O speed: 5.04 MB/s
  170. File system: 117.36 seconds
  171. Write speed: 178 MB/s
  172. Read speed: 1147 MB/s
  173.  
  174. CPU Usage Snapshot:
  175. Type Overall
  176. System 2 %
  177. User 6 %
  178. Idle 92 %
  179.  
  180. Top Processes Snapshot by CPU:
  181. Process (count) CPU (Source - Location)
  182. EtreCheck 21.87 % (App Store)
  183. Other processes 10.51 % (?)
  184. Mail 0.77 % (Apple)
  185. Epson Scanner Monitor 0.08 % (Seiko Epson Corporation)
  186. sharingd 0.06 % (Apple)
  187.  
  188. Top Processes Snapshot by Memory:
  189. Process (count) RAM usage (Source - Location)
  190. EtreCheck 424 MB (App Store)
  191. App Store 90 MB (Apple)
  192. iconservicesagent 79 MB (Apple)
  193. helpd 79 MB (Apple)
  194. Mail 76 MB (Apple)
  195.  
  196. Top Processes Snapshot by Network Use:
  197. Process (count) Input / Output (Source - Location)
  198. Mail 153 KB / 29 KB (Apple)
  199. Other processes 98 KB / 75 KB (?)
  200. SystemUIServer 0 B / 72 B (Apple)
  201. spindump_agent 0 B / 0 B (Apple)
  202. CalNCService 0 B / 0 B (Apple)
  203.  
  204. Virtual Memory Information:
  205. Physical RAM: 4 GB
  206.  
  207. Free RAM: 153 MB
  208. Used RAM: 2.97 GB
  209. Cached files: 898 MB
  210.  
  211. Available RAM: 1.03 GB
  212. Swap Used: 5 MB
  213.  
  214. Software Installs (past 30 days):
  215. Install Date Name (Version)
  216. 2019-08-26 Gatekeeper Configuration Data (181)
  217. 2019-09-11 Adobe Flash Player (10.0)
  218. 2019-09-12 MRTConfigData (1.49)
  219. 2019-09-18 EtreCheck (5.3.3)
  220.  
  221. Clean up:
  222. /Library/LaunchAgents/com.epson.esua.launcher.plist
  223. /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent
  224. Executable not found
  225. /Library/LaunchAgents/com.epson.ecrp.launcher.plist
  226. /Applications/Epson Software/Epson Utilities/Epson Customer Research Participation.app/Contents/MacOS/Ecrp
  227. Executable not found
  228. /Library/LaunchAgents/com.epson.Epson_Low_Ink_Reminder.launcher.plist
  229. /Applications/Epson Software/Epson Low Ink Reminder.app/Contents/EpsonLowInkReminderAgent.app/Contents/MacOS/EpsonLowInkReminderAgent
  230. Executable not found
  231. /Library/LaunchAgents/com.epson.eventmanager.agent.plist
  232. /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager
  233. Executable not found
  234.  
  235.  
  236. Diagnostics Information (past 7 days):
  237. Directory /Library/Logs/DiagnosticReports is not accessible.
  238. Enable Full Drive Access to see more information.
  239.  
  240. End of report
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