Exemplo tempo de fila por equipe

function run(getTeamsMetrics,team) {
    var teamsMetrics = JSON.parse(getTeamsMetrics);
    var teamsTotal = teamsMetrics.resource.total;

    for (i=0; i < teamsTotal; i++){
        if (teamsMetrics.resource.items[i].name == team) {
            var queuePosi = teamsMetrics.resource.items[i].waitingTickets;
            var queueTimes = teamsMetrics.resource.items[i].averageWaitTime ? teamsMetrics.resource.items[i].averageWaitTime : teamsMetrics.resource.items[i].averageResponseTime;
        }
    }

    queuePosi = queuePosi + 1;
    var minutes = convertH2M(queueTimes);

    if (minutes == 0) {
        minutesText = "aproximadamente menos de um minuto.";
    } else {
        minutesText = "aproximadamente " + minutes + " minutos."
    }

    var queueText = "Sua posição na fila é: " + queuePosi + ".\n"+"Tempo médio de espera: " + minutesText;
    return queueText;
}

function convertH2M(timeInHour){

    var timeParts = timeInHour.split(":");
    return Number(timeParts[0]) * 60 + Number(timeParts[1]);
}