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- From: Symantec Alert Notification [mailto:updates@news.symantec.com]
- Sent: 21 May 2016
- Subject: Urgent! Your Immediate Response Is Required
- Dear Partner,
- Your immediate response is required to avoid triggering "Untrusted"
- warnings from Chrome for your customers' websites.
- We would like to inform you about a new requirement in Google Chrome
- and how you can help your customers avoid getting "Untrusted" warnings
- on your customers' websites.
- What is happening?
- Google is mandating that on June 1, 2016 all SSL/TLS certificates must
- be published on the Certificate Transparency (CT) public logs in order
- for a website to avoid an "Untrusted" warning on Google Chrome.
- Symantec has identified that you have customers with one or more of
- Symantec(*) SSL/TLS certificates that have not been published in
- Certificate Transparency public (CT) logs. Unpublished certificates
- can be the result of your customers' prior selection to not enable CT
- during certificate enrollment, or purchase of certificate before CT
- was available.
- What do I need to do?
- In order to prevent these warnings from appearing in Google Chrome,
- certificates without Certificate Transparency may be included in a
- whitelist that Symantec will provide to Google.
- Therefore, we will be sending you an individual email per customer
- organization so that you can decide on behalf of each customer if you
- want to whitelist their certificate information to maintain a good
- Chrome browser experience for your customers’ websites. You can also
- decide on not having the information whitelisted.
- We need to receive your response on all the individual emails you’ll
- receive by May 27th, 2016.
- How do I Whitelist?
- In order to whitelist your customers’ certificates, click on the link
- on each email that you receive from Symantec and specify your
- customer’s preference.
- If you do not agree to include your customer’s unlogged SSL/TLS
- certificates on the whitelist by May 27, 2016, all unlogged SSL/TLS
- certificates not included on Symantec’s whitelist may trigger
- “Untrusted” warnings in Google, Chrome and may cause operational
- disruption.
- Should you miss the May 27th, 2016 deadline, or if your customers’
- wish to change their CT preference to avoid “Untrusted” warnings from
- occurring for a specified certificate, your customer will need to
- replace, revoke and install a new SSL/TLS certificate.
- For additional information related to Certificate Transparency, please visit:
- Symantec
- Thawte
- GeoTrust
- Best Regards,
- Symantec Website Security Solutions
- (*) [includes Symantec, GeoTrust, Thawte and RapidSSL brands]
- This service message was delivered to as you are registered as a
- Symantec customer, in order to provide you with account updates and
- information about your account.
- Symantec respects your right to privacy. See our Privacy Statement
- If you have any questions or concerns, contact us at: Symantec -
- Attention: Customer Support, 350 Ellis Street, Mountain View, CA
- 94043, USA
- Copyright © 2016 Symantec Corporation. All rights reserved. Symantec,
- the Symantec Logo, the Checkmark Circle Logo and the Norton Secured
- Logo are trademarks or registered trademarks of Symantec Corporation
- or its affiliates in the U.S. and other countries. Other names may be
- trademarks of their respective owners.
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