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Sep 20th, 2019
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  1. SUMMARY: A well rounded easily approachable individual who attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  2. · Communicating with diverse customers competently in English and Punjabi while delivering exceptional customer service in both languages
  3. · Computer Savvy (Microsoft Word, Excel, Access)
  4. · Ensuring dedication to ensure guests satisfaction by remaining accessible and friendly.
  5. · Demonstrating interpersonal and team building skills for building rapport with a diverse range of customers, managers and colleagues
  6. · Working hard, and eager to learn new skills
  7. · Proven ability to work well individually as a team player
  8. · Highly motivated and excellent skill to motivate others
  9. · Meticulous attention to detail
  10. · Results-oriented
  11. · Self-directed
  12. · Time management
  13. · Professional and mature
  14. · Strong problem solver
  15. · Resourceful
  16. · Business writing
  17. · Dedicated team player
  18. · Strong interpersonal skills
  19. · Understands grammar
  20. · Proofreading
  21. · Meeting planning
  22. · Self-starter
  23. · Detailed meeting minutes
  24. · Easily Adaptable
  25. Accomplishments
  26. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  27. EXPERIENCE
  28. Sales & Leasing Consultant
  29. April 2019 – September 2019
  30. TMT Auto (Langley)
  31. · Researching market
  32. · Posting advertisements
  33. · Maintaining lot tidiness
  34. · Managing client files/ prospects
  35. · Negotiating leasing/financing terms
  36. · Inspecting vehicles
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  39. 2 / 3
  40. Customer Service Representative
  41. April 2018 – April 2019
  42. Scotiabank – New Westminster, BC
  43. · Attract potential customers by answering product and service questions; suggesting information about other products and services
  44. · Open customer accounts by recording account information
  45. · Maintain customer records by updating account information
  46. · Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  47. · Maintain financial accounts by processing customer adjustments
  48. · Recommends potential products or services to management by collecting customer information and analyzing customer needs
  49. · Prepare product or service reports by collecting and analyzing customer information
  50. · Contribute to team effort by accomplishing related results as needed
  51.  
  52. MSP Document Processor
  53. June 2017 to September 2017 (Summer internship)
  54. Health Insurance BC – Victoria, BC
  55. • Processing documents provided by the public
  56. • Validating information and documentation provided, rejecting or accepting applications and requests, as appropriate
  57. • Applying the MSP policies and procedures that pertain to the form/correspondence you are processing, at the level of work you are assigned, then updating our IT systems accordingly
  58. • Deciding whether to release personal information to 3rd Party Requesters
  59. • Corresponding with public/providers to explain policy decisions and to seek or provide information
  60.  
  61.  
  62. Receptionist
  63. Aug 2016 to June 2017
  64. Maxxam Insurance Services Inc. – Burnaby, BC
  65. · Maintained the front desk and reception are in a neat and organized fashion.
  66. · Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  67. · Served as central point of contact for all outside vendors.
  68. · Dispersed incoming mail to correct recipients throughout the office.
  69. · Made copies, sent faxes and handled all incoming and outgoing correspondence.
  70. · Organized files, developed spreadsheets, faxed reports and scanned documents.
  71. · Received and distributed faxes and mail in a timely manner.
  72. · Received and screened a high volume of internal and external communications, including email and mail.
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  78.  
  79.  
  80. 3 / 3
  81. Cashier
  82. Real Canadian Superstore- Superstore, BC
  83. May 2015 to Aug 2016
  84. · Assessed customer needs and responded to questions.
  85. · Cleaned and straightened work area
  86. · Issued receipts for purchases and gifts
  87. · Bagged merchandise by following standard procedures
  88. · Organized register supplies
  89. · Rotated stock to maintain freshness
  90. · Updated register logs
  91. · Weighed food to determine correct pricing
  92. · Operated cash register with proficiency
  93. · Maintained gift certificate documentation
  94. · Provided professional and courteous service always
  95. · Worked overtime shifts during busy periods
  96.  
  97.  
  98. EDUCATION & CERTIFICATION
  99. · Recently Graduated from Ecole Panorama Ridge Secondary (June,2015)
  100. · Junior Achievement Certificate in Economics and Investment Strategies
  101. · Counterfeit Money Detection Certificate, Bank of Canada
  102. · BCLC Certified
  103. · LLQP Certified
  104. · Volunteered at Surrey Community Thrift Shop (Newtown)
  105. · School extra-curricular including the leadership team, environmental team, 10,000 Tonight food drive, organizer of school intramural tournaments, spirit week, basketball scorekeeping
  106. · Program leader for young people at Gurmat Youth Camp (Summer, 2014)
  107. INTERESTS & HOBBIES
  108. · Team athletics – basketball, soccer, volleyball (school/community)
  109. · Personal fitness and training
  110. REFERENCES
  111. Available upon request
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