TorGuard Support <helpdesk@torguard.net>
3 февраля 2020, 14:43
The IP is non refundable period - regardless of what you think - you cannot close ports with active running services, otherwise, no one can connect to that port, what doesn't make any sense about that? there are many types of software where you can change the port to something else, it could be a torrent client? it could be plex it could be thousands of different software.



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TorGuard Advanced Support
E: helpdesk@torguard.net | W: torguard.net
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TorGuard Support <helpdesk@torguard.net>
3 февраля 2020, 11:22

    Hi.
     There is no technical issue on our side,  your claims are not correct, ports are open toward vpn server not you so there is no security concern for you as no traffic is reaching you, I am afraid am not seeing any point here. You had to agree on TOS to proceed with placing order, and per TOS dedicated IPs are non-refundable with no exception full, if you not happy with this kindly feel free to reach out to Sales admin on admin@torguard.net



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    TorGuard Advanced Support
    E: helpdesk@torguard.net | W: torguard.net
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Харви Спектр <kharvi_spektr@inbox.ru>
3 февраля 2020, 10:53

    lmao dont teach me how vpn is working I’ve made my own vpn few times. Noone talks about my pc, you can change ports to legit ones by one click.  About refund, its technical problem on your side I dont want to lose money because you can’t change open ports on your vpn. So if you are not ready to make a full refund I will ahve to type negative feedback on your topics





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    Харви Спектр


TorGuard Support <helpdesk@torguard.net>
2 февраля 2020, 19:21
Yes they are detecting that ports are open to vpn server not to you, even if you are not connected on IP, it will still see those ports open on IP as ports are not open towards you but server level itself for vpn service to work, how do you think you can connect using vpn, cause there is vpn service on server listening on those ports for you to connect, there is no other way to illustrate it am afraid so if you are convinced or still insists those ports open to your PC then i guess you can request a refund but kindly note per TOS dedicated IP is non-refundable, only vpn portion of 4.99$ is refundable, confirm to proceed.



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TorGuard Advanced Support
E: helpdesk@torguard.net | W: torguard.net
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Харви Спектр <kharvi_spektr@inbox.ru>
2 февраля 2020, 18:10

    I sent you screenshot. This site detects open ports in my connection. This that doesn't suit me, I need stelth anonymiser, unfortunately I can’t use your vpn, I want to get refund





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    Харви Спектр


TorGuard Support <helpdesk@torguard.net>
2 февраля 2020, 14:44
Hi. Kindly note ports are open toward vpn server only, not to your PC, vpn service on server is listening on those ports to establish vpn connection, nothing is sent toward you.



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TorGuard Advanced Support
E: helpdesk@torguard.net | W: torguard.net
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Харви Спектр <kharvi_spektr@inbox.ru>
2 февраля 2020, 9:29

    Im using your residental ip...





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    Харви Спектр


TorGuard Support <helpdesk@torguard.net>
2 февраля 2020, 0:45
This doesn't happen due to ports - this happen as you are using SHARED IP's that everyone else is using.



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TorGuard Advanced Support
E: helpdesk@torguard.net | W: torguard.net
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Don't forget to visit our getting started guide: http://torguard.net/gettingstartedvpn.php
Харви Спектр <kharvi_spektr@inbox.ru>
1 февраля 2020, 18:30

    I just tried to register protonmail and was failed, after that I tried to login to my google account and got phone verification, which never happened when I used clean proxy. So unfortunately this vpn is so obviously and doesnt fit my goals. I want to get refund





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    Харви Спектр


TorGuard Support <helpdesk@torguard.net>
1 февраля 2020, 18:25
I very much doubt they use ports to determine that you use a VPN, these ports could be open for different purposes so it makes no sense and would be highly inaccurate.

Regards



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Kind Regards

TorGuard Advanced Support
E: helpdesk@torguard.net | W: torguard.net
Add us on Twitter: http://www.twitter.com/TorGuard

Don't forget to visit our getting started guide: http://torguard.net/gettingstartedvpn.php
Харви Спектр <kharvi_spektr@inbox.ru>
1 февраля 2020, 14:58

    I purchased residental vpn to hide usage of anonimous measures. I dont have a reason to use vpn because this open ports are obviously and my acc will be banned...





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    Харви Спектр


TorGuard Support <helpdesk@torguard.net>
1 февраля 2020, 17:36
Hello,

We can't block incoming ports for services we offer otherwise users cannot connect.

Regards



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TorGuard Advanced Support
E: helpdesk@torguard.net | W: torguard.net
Add us on Twitter: http://www.twitter.com/TorGuard

Don't forget to visit our getting started guide: http://torguard.net/gettingstartedvpn.php
Харви Спектр <kharvi_spektr@inbox.ru>
1 февраля 2020, 8:13

    Hello, can you help me to close all this ports?