"Verizon Security Control Center"

Verizon
Law Enforcement Legal Compliance Guide
Al
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Law Enforcement
Legal Compliance Guide
All information contained herein should be considered confidential. This information has been prepared and
distributed for Law Enforcement only. If you have received this, please do not disclose, copy, or distribute to anyone
other than an authorized law enforcement official.
05101/08
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Table of Contents
VERIZON COMPLIANCE CONTACTS ....................................................................................................................................... 3
VERIZON COMMUNICATIONS LAND LINE, INTERNET, AND VERIZON BUSINESS ................................................... .4
SECURITY CONTROL CENTER (SCC) - - - ............................................................................... 4
Landline Emergency Requests ..................................................................................................................................................... 4
Electronic Surveillance Assistance Team (ESA T) ....................................................................................................................... 5
LEGAL PROCESS COMPLIANCE ................................................................................. 6
IP / INTERNET SERVICES - VERIZON INTERNET SERVICES INC AND VEIUZON BUSINESS 888-483-2600 ............................................ 6
UNLAWFUL CALL CENTER (UCC) ..................................................................................................... 7
TELECOMMUNICATIONS FRAUD _. . ..................................................................................................................... 7
........................................................................................................ 7
............................................................................................................................ 8
AREA CODE REFERENCE ................................................................................................................................................................. 10
All information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only. If
you have received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement official.
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VERIZON Compliance Contacts
Office name I Function Mailing Address Hours Telephone # Fax #
Verizon Communications - Landline, Internet, and Verizon Business (fMC I) services
Security Control Center • Emergency requests from Law Enforcement
(SCC) I
· Court orders, wire tap, pen traps for wire 24x7
Electronic Surveillance communications and packet switching electronic 365 days
(ESAT) surveillance
• Call center for Verizon Security incident reporting
· After-hours call center for all Security groups
- :
Legal Process • Legal Requests - (Subpoenas, Court Orders, and Search Mon - Fri
Compliance Warrants) for Verizon Communications and Verizon 8:00 AM - 4:30 PM
Business telephone, employee, and other miscellaneous EST,CST,MST,PST (LPC) records.
Subpoena Compliance · IP Legal demands for Verizon h1ternet Services, Inc. and
Verizon Business (UVNET) records
Unlawful Call Center Unlawful Call investigations Mon - Fri
(UCC) 8:30 AM - 5:00 PM
EST, CST, MST, PST
Telecommunications Telecommunications Fraud investigations Mon - Fri
Fraud Group 7:30 AM - 4:00 PM
PST
Verizon Airfone Mon - Fri
Subpoenas and court orders for Airfone records 8:00 AM - 5:00 PM
Legal Compliance CST
Subpoenas and court orders for Verizon Wireless records • Sun - Sat Verizon Wireless i
• 7:00 AM - 8:00 PM
Legal Compliance I EST
Exigent Situations
I 24 x 7
All information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only. If you have received this, please do not disclose, copy,
or distribute to anyone other than an authorized law enforcement officiaL
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Verizon Communications Landline, Internet, and Verizon Business
Security Control Center (SCC) 800-483-0722
Landline Emergency Requests
The Verizon Security Control Center (SCC) is a 2417 365-day operation that provides assistance for Verizon Communications (does not
include Wireless and Airfone) with regard to Emergency/Life Threatening situations such as 911 traces, active traces, last call buffers,
subscriber information, Presidential traps and hostage/ban·icades.
Hostage / Barricade Assistance
Options available to Law Enforcement in a Hosta£e / Barricade Situation:
a. Operator Breakthrough
I. If the Target Number is busy and LEA needs to break the line, contact the Local Verizon Operator to perform the
breakthrough. LEA should dial "0" and give operator "code red" or "911" as code so LEA will not be charged for this
service.
b. Change Target Number / Remove Calling Features
1. Changes the Target Number to prevent any incoming calls. New phone number will be given to Law Enforcement only.
Also, calling features will be removed so the banicaded subject will not be able to utilize for their advantage.
c. Deny Origination
I. Prevents any outgoing calls being made from the target location.
2. Cannot have a Ringdown if you have Deny Origination.
d. Ringdown
I. If the Target Number picks up the phone to dial out, then it will automatically ring the number deSignated for Law
Enforcement.
2. Ringdowns can be perfonned to Landlines or Cell Phones.
3. Cannot have Deny OIigination if you have Ringdown.
e. Force Out of Service
I. If the Target Number is busy when LEA attempts to call, then the number can be forced out of service to tenninate the
service, therefore disconnecting the call. The number will then be forced back into service, so LEA can make contact.
f. Digital Tone
1. Sends a 3-decibel sound on the phone line to initate the subject so they hang up the phone.
2. Only available on certain switches.
Infonnation needed from Law Enforcement:
a. Phone number(s) ofbanicade location.
b. Address of barricade.
c. Dispatch number of LEA agency for verification.
d. Name and can be reached number for LEA agent on site.
Ifunable to provide a Phone number and the Address is invalid:
a. Provide a phone number of a neighbor or business on the same street.
b. Provide a phone number or name of apartment complex.
c. Advise if the city could possibly be different.
d. If possible provide a direction on the street.
. Note: VZ Security has no control over defective customer Premise Equipment (telephones, inside wiring, jacks, telephone drops).
All information contained herein shou!d be considered confidential. This information has been prepared and distributed for Law Enforcement only. If you
have received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement official.
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Electronic Surveillance Assistance Team (ESAT)
The Verizon Electronic Surveillance Assistance Team processes all court ordered traps and traces, DNRlPen Registers, Feature Checks,
Caller ID, Title 3 Oral Intercepts, FISA Orders, CALEA Solutions and 48 Hour Emergency Court Orders.
Court Orders
Verizon's ESAT is the recipient of court ordered requests for pen registers, trap & trace, and/or wire intercepts. Verizon calmot provide
information that is not specific to the court order. Court orders must provide all information that is required by Verizon to fulfill the
order.
Typically, all court orders should include the following information:
• Verizon must be instructed to furnish specific information, facilities, and technical assistance necessary to accomplish the
installation of the pen register, wire intercept or trap and trace device.
• Ifknown, the identity of the person(s) whose name is associated with the telephone line or other facility that is the target of the
intercept and the person who is the subject of the criminal investigation.
• List telephone number only once, and if mUltiple numbers then reference target numbers I, 2, etc. Ifknown, the physical
location of the telephone line to which the pen register or trap and trace device is to be attached, or the place where authority to
intercept is granted. The identity of the agency authorized to intercept the communications, and the identity of the agency to be
billed for any charges associated with providing technical assistance.
• A non-disclosure statement directing Verizon not to disclose the existence of the court order to any persons, unless ordercd by
the court.
• A signature by the proper authority.
Please note the Verizon Policies with regard to all court orders:
• Verizon does not provide Law Enforcement with any equipment such as DNRS (Dial Number Recorders) IPen Registers, or
Caller ID (CND) Blocking units.
• Verizon does not allow any equipment to be connected inside Central Offices.
• Verizon will accept court orders via facsimile, mail or in person.
• Court order extensions are to be provided to Verizon Security prior to the expiration date of the original order, for the
interception to continue uninterrupted. It is Law Enforcement's responsibility to submit court order extensions prior to the
expiration date.
• You will receive a bill from Verizon Security for all court order services provided. You may also receive a scparate bill from the
Verizon Business Office for any additional services (B 1 line I Circuit).
Surveillance Camera Requests
Verizon requires a court order for any attachments to Verizon owned poles, including surveillance cameras. For installations involving
connection to the Verizon network, on a pole that is wholly owned by another utility company, Verizon requires a letter from the utility,
advising that they have approved the LEA installation. At the federal level the All Writs Act, 28 USC Section 1651, provides a basis for
court orders for surveillance cameras.
Court Order Charges (Charges are based per telephone number)
Char!>'es are subject to chan!'e WIt 'h out orior notice
FUNCTION CHARGE
COURT ORDER PROCESSING FEE: (Per telephone number) $50
TRAP & TRACE
Trap Set-Up Fee: (Per Event) $50
Recurring Daily Charge $10
(Estimated Price: Court Order Process fee $50 + Trap set-up fee $50 + Daily trap fee ($10 X 60 days) = $700)
CALLER ID ADDED TO TARGET NUMBER $50
CUSTOMER FEATURE CHECKS (Per Event)
Call Forwarding Check, Speed Dial List $25
Engineered CircuitslB !lDry Pair for DNR: Tariff rate per state , , COURr ORDER EXTENSIONS must be receIved before the ongmal ordet expIres to aVOId bemg bllled another court order processmg fce.
All information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only. If you
have received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement offiCial.
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Legal Process Compliance
The Verizon Legal Process Compliance Team is a point of contact for processing legal requests conceming telephone and IP records as
set forth in Title 18, United States Code, Section 2703( c )(2). The requests processed by Legal Compliance are generally for basic
telephone and IP information including subscriber (name and address), billing information, usage/toll and IP records which are billed to
the customer. The team also handles requests for miscellaneous records, special computer searches, employee records and records for
Verizon Business.
Special Computer Searches (formerly known as nfiles, AMA searches, data dumps UMS searches and tape edits)
Special Computer Searches are processed to identify available incoming or outgoing calls for a particular telephone number on a specific
day or period oftime. There is a charge for this service because records of these calls are not kept in the normal course of business.
The goveming statute is l8USCS §2706(a). A Special Computer Search will produce a report displaying the date, time and duration of
the available calls found. Originating numbers displayed on the report must be verified with all companies. Calls carricd by othcr carriers
shonld be confirmed with that carrier.
IP / Internet Services - Verizon Internet Services Inc and Verizon Business
Verizon Intemet Services (aka Verizon Online) provides online dial-up, remote Intemet access, and high bandwidth dedicated access.
Verizon Business (formerly MCI) is a global telecommunications company with an expansive IP network, providing data and Internet
services to businesses (including Intemet Service Providers), state and federal govemment entities, and residential customers worldwide.
UUNET Technologies, Inc. - Verizon Business, provides wholesale online dial-up, remote Intemet access and high bandwidth dedicated
access and IP relay services.
In order to respond to a legal demand for IP information, the following information is required to obtain accurate results:
• lntemet Protocol ("IP") address
• Date of connection
• Time of connection
• Time zone (time zone information is critical, as the time zone is determined by the machine on which the connection is logged,
regardless ofthe geographic location of the machine or of the end user).
Verizon cannot provide information that is not specific to the legal request. Please be specific whcn requesting information.
A court order is required for content information.
Legal Compliance Charges
Charges are subject to change without prior notice
Service Charges'
Legal document responses $0.10 per screen print
Diskette/CD $10 processing fee
Special Computer Searches $150.00 per telephone number for 1-3 consecutive days, or $1000 per number for 30 consecutive days
or a calendar month, regardless of results. Charge is inclusive of incoming and outgoing calls,
regardless of whether you request both or just one way.
All information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only. If you
have received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement official.
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Unlawful GalJ Genter (UGG)
Verizon Unlawful Call Center (UCC) handles unlawful calls and refers unwanted calls (misdirecteditelemarketers) to the service center
listed on the customer's telephone bill. The UCC only investigates a complaint of unlawful calls when the customer files a telephone
harassment complaint with their local law enforcement agency. The results of a UCC investigation will only be released to a law
enforcement agency. Customers should contact their local Law Enforcement prior to contacting the UCC for emergency situations to life
threats, bomb threats, kidnappings, missing persons and runaways. Law Enforcement should then contact the UCC for assistance; if there
is an emergency after hours, holidays or wcekends Law Enforcement can contact the SCC at
•
•
A successful case for the UCC is determined by two "matched" (originating fi'om the same telephone number) traced calls.
Requests for infonnation pertaining to an emergency threat to life will be processed after one call is traced or trapped.
• Calls carried by other carriers should be confirmed with that carrier. Originating numbers must be verified with all companies.
Call Trace - Verizon provides Call Trace for customers to initiatc their own trace by dialing *57 (or pressing 1157 for rotary
telephones) immediately after a call has been completed and before another call is received. Upon completion of a successful trace,
Verizon records the caller's telephone number, date and time of the call in its switch. This service is available in most central offices.
Can Trace is the most reliable method of tracing calls. There is a charge to the customer that varies by state for using this service.
Manual Trap - Manual traps are only an option when call trace (*57) is not available to the customer.
Verizon can program a switch to "trap" call information for a particular telephone number if Call Trace is not available. Once the trap has
becn placed on the line, and the customer has reported the date and time of the call, the UCC can search for thc reportcd call in their
system.
Telecommunications Fraud
The term "telecommunications fraud" is used to describe a variety of illegal activities, the purpose of which is to obtain and use telephone
services without paying for them. It is a mUlti-bill ion-dollar problem throughout the telecommunications industry. There arc many types
of fraud, which both local and long distance providers experience on a daily basis. The various types of fraud that Verizon Security
Telecommunication Fraud investigatcs include, but are not limited to the following:
Types of Fraud Description
Billing Evasion Illegal access and use of telephone services to avoid payment
Call Forwarding Illegally forwarding a subscriber's telej>hone service to a target telephone number
Call Sell Operations Illegal telephone service activity facilitated by an organized crime ring
Calling Card Illegal use of a subscriber'S calling card
Clip-On Illegal hook-up/connection and use of a subscriber's telel'hone line
Identify Theft Illegal use of someone's personal information to obtain telephone service
PBX Intrnsion Illegal access and use of a business subscriber's PBX system
Social Engineering Illegally obtaining personal/credit information from subscribers by callers who misrepresent themselves
Subscription Illegal obtaining of telephone service via false information
Third Party Billing Illegal billing ofthird party calls to a subscriber
Voice Mail Intrnsions Illegal access and use of voice mail systems
VERIZON AIRFONE
Verizon Airfone provides in-flight phone services on certain airlines.
Requests for Airfone call record information via Subpoenas, Search Warrants, Court Orders and Summonses can be forwarded to:
Alternate
J
Requests may be submitted Monday through Friday 8:00 AM - 5:00 PM CST.
All information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only_ If you
have received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement official. 7
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VERIZON WIRELESS
General Information for serving subpoenas, search warrants and court orders:
Corporate name:
Mailing address:
Contact number:
Hours:
Fax numbers:
Please be very specific with your requests and the timeframe for which you need the infonnation. Do not include such wording as "any
and all records" as this is much too broad a statement.
Subscriber:
Tolls:
Call Detail Records:
Calls to a Number:
Location:
Fealures:
Payment history:
ESN:
name, address, social security number, contact numbers, activation date and
number of mobiles on the account for the current subscriber unless a timeframe
specified
date, time, number dialed and the length of call for outbound calls; only non-restricted inbound call
numbers
date, time and length of call for outbound and inbound calls; captures outbound digits and inbound
call numbers
date, time and length of calls for all mobiles that called a specific destination number
cell site that handled the call (requires a court order)
list of the fealures on the customer's phone
date, source and amount of payments
electronic serial number of the device
Effective August 1, 2006
Document Production General Fee Schedule - Criminal'
Type of Request Fee
Subscriber No charge
Call detail/tollsibill copies No charge
Payment history No charge
Copy of service application (when available) No charge
Check copy or credit card number (when available) $35.00
Call detail report with cell site information within 30 $1.00 per day per number
days
Call detail report with or cell site information over 30 $5.00 per day per number
days
All mobiles that called a number within 30 days $1.00 per day per number
All mobiles that called a number over 30 days $5.00 per day per number
Voicemail pass code reset $50.00 per reset
Cell site call searches $30.00 per hour (length of request) per cell site if in
Legal Dept. systems
$60.00per hour (length of request) per cell site ifhas to
be researched by Network Dept. ($15.00 min. per site
regardless)
Expert testimony $125.00 per hour
Text Content $50.00 per each 5-day increment, per number
Picture Content $50.00 per search
'Billing may be subject to adjustment based on appbcable laws. Rates are subject to change.
AU information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only. If you
have received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement official.
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Electronic Surveillance Fee Schedule'
***Verizon Wireless' Surveillance Fees are Prorated***
Type of request Fee
Force to analog (Lucent) $25.00 per request
CALEA Title III - new order $50.00 administrative fee
$25.00 set-up per switch - max $75.00
$700.00 monthly service and maintenance fee per target
per switch
OR
$1,750.00 monthly service and maintenance fee per
target for 3+ switches
CALEA Title III - renewal $500.00 monthly service and maintenance fee per target
per switch
OR
$1,250.00 monthly service and maintenance fcc per
target for 3+ switches
CALEA Pen/Trap & Trace - new order $50.00 administrative fee
$20.00 set-up per switch - max $60.00
$400.00 monthly service and maintenance fee per target
per switch
OR
$1,000.00 monthly service and maintenance fee per
target for 3+ switches
CALEA Pen/Trap & Trace - renewal order $300.00 monthly service and maintenance fee per target
per switch
OR
$750.00 monthly service and maintenance fee per target
for 3+ switches -- Per Court Order Requests for Information Subject to the General Fee Schedule only if the
surveillance order was served on another carrier
On going Surveillance information without equipment $50.00 administrative fee
(twice per week hard copy) $400.00 monthly service fee
'Billing may be subject to adjustment based on applIcable laws. Rates are subject to change.
All information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only. If you
have received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement official.
9
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Area Code reference
201 New Jersey 303 ( I 415 I 541 Oregon 661 780 Alberta 878 I i
304 West Virginia 416 Ontario 551 New Jersey 662 i 781 880 Paid 800 Service
203 305 Florida 417 557 , bb4 881 Paid ~81 Service
204
205.
206' i",.
207 Maine
08 Idaho
rexas
2 'lew YorK
213 I i
214 Texas
215
216 Ohio
217 Illinois
218
219 Indiana
224 Illinois
225 .vv','a"a
227 .'0' y la"v
,228 i
229 Georgia
231 ."v","a"
2340hiC
2391-londa
240"0,,10,,
242
246
248 ,
~50 British
251
252 North I
254 I
256,
306
307
308
309 Illinois
: Illinois
14 i
315 New York
316 Kansas
317 Indiana
318
319 Iowa
320
321 Florida
323 I
325 Texas
330 Ohio
331 Illinois
339
418 Quebec
419 Ohio
423 T,
424 Arizona
exas
4 Vir9inia
4:15 Utah
43~ ~uebec
440 Ohio
441
442 Arizona
443 ",I
445
450
464 Illinois
469 Texas
471
473
475
478
479 Arizona
559 California 667 .. ,
561 Florida.
562 va,i,v""a
563 Iowa
564
56; Jhio
57'
571 Virginia
573
574 Indiana
580 C
585 New York
586
602 Arizona
603 New
~~~,,~~:!h . 605 South Jakota
606
607 New York
608 i
609 New Jersey
669
67· Guam
)eoroia
, i
exas
70( ,
701 lorth .
Dakota
702 Nevada
703 Virginia
706 Georgia
701 I
08 Illinois
709 I
;:10 US
: Iowa
Texas
7 . val"v",,,a
71
716 New York
785 Kansas
786 Florida
787 Puerto Rico
800 800 Service
801 Jt~
802
803· outh i
804 Vir, 'nia
805
8061 exas
807 Ontario
808 Hawaii
888888 Toll Free
900 900 Service
901
~~i~~eO~~!~~i~ &
Texa,
I Florid
; Ontario
906 ,a"
907 AlasKa
908 New Jersey
909 ( i
809Virgin Is & Other 91 0 North Carolina
Caribbean Is 912 Georgia
Dominican Republic
810 i i
812 Indiana
813 Florida
814 I
815 Illinois
816
817 Texas
818
913 Kansas
914 New York
915 Texas
916 i
91 'New York
918 C
919 North Carolina
920 i
925 i
340 U.S. Virgin Is 4~0 Anzona 610, 0" _, i ~11 819 Quebec 928 Arizona
341 I 931
345 ( I Is
347 New York
351
352Florida
3~O Ohio
484 i
500 I
Communications
Svcs
501
502
503 Oregon
612 i
613 Ontario
614 Ohio
615
616
1~ New York
719 I
720 I
724
828 North' i
830 Texas
831
832 Texas
727 Florida 835 : I
617 aft, 731 843 South va,v';"a
504 i i 618111in~ ~ New Jersev 845~e-", York
505 New Mexico 619 i '34 847 IllinOis
935 Arizona
936 Texas
937 Ohio
939 Puerto Rico
940 Texas
941 Florida
947 i
~~~n~!~k 620 Kansas 949 /31 Texas 848 New Jersey
R~~~;~;OI ,~ Inn~dj,ia,~~n~a,~=t~~~~;~ ~U~ltoarhid~a==t~~~~~~"~«'P~H<=t~~2~31~ , ~"i~~COn~lla~,a=+~~:~) ~~~':~:I'~v" ,,~a+~~lfi FNleO;;;wri(Je;d Jaersevsey---h~~;~Aji"riiriii:"~,~;;;on;:,aV";;a,,a--j
264 Anguilla 40 Rhode Island 509' i ~ Arizona 54 Florida 857 954 Florida
267 i 402 510, ii" 757 Virginia 858 I, 956'1 exas
268 403 Alberta 512 Texas 630 Illinois 758 St Lucia 859 959, v"v,
, '
269 404 513 Ohio 631 New York IbU I 860' i . 970
270 40;( 514 636 , 763 862 New Jersey 971 Oregon
,276' lirginia lwa. 641 10""'. 7§4 Ii i 863 lorida 972 Texas
278 Florida lew York 646 New York 765 Indiana 864 :outh 973 New Jersev
281 rexas Ii i 647 Ontario 7b, i 865 975' i
283 )hio 4' Texas 51 lew York ~~~c;~rks & 770 Georgia ~~;rYUkOn & NW 978, 'v"v,o",
284 British VIrgin 41U I 5190ntano 650 va,i,v,,,ia Tl2 Florida ~~~a';~,"Oad & 979 Texas
~~~'~90n~t;ta~rio~==t~412~~~~t%5:DIA~nizo~na~==R6~51~i~~~~7ij,7'3pl~lIiin~oo~is==ii8~69IS~t~Kitts~'&~'N~eVis~~9~80IN~Oo~nrth~~a~mlilin~a~ 1301 "0,,'0" 413 ,,«ott, D v "i,v,,';a 657 va,i,v '''a 774 aH, 870 984 North Carolina
302 414 V' i i 540 Virginia 660! i 77" Nevada 872 illinOis 985
~78 British 876 989 ,
'" I ,
10
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