message.delete(1)
        let role = message.guild.roles.find(role => role.name === "TicketSupport")
        message.guild.createChannel("ticket-" + message.author.username , 'text' , [{
            type: 'role',
            id: `${message.guild.id}`,
            deny: 2146958847
        },
        {
            type: 'role',
            id: `${role.id}`,
            allow: 511040
        },
        {
            type: 'user',
            id: `${Bot.user.id}`,
            allow: 93200
        },
        {
            type: 'user',
            id: `${message.author.id}`,
            allow: 511040
        }
        ]).then(createdchannel => {
            let logs = message.guild.channels.filter(ch => ch.type == "text").find(ch => ch.name == "logs")
            let timestamp = moment().format("DD/MM/YYYY HH:mm:ss Z")
            let logembed = new Discord.RichEmbed()
                .setTitle("Ticket log!")
                .setDescription(`${message.member} opened a ticket!`)
                .setFooter(`Ticket opened at ${timestamp} UTC`)
                .setTimestamp()
                .setColor("#ff0000")
            logs.send(logembed)
            let reason = args.slice(0).join(" ") ? args.slice(0).join(" ") : 'No reason given!'
            let category = message.guild.channels.filter(ch => ch.type == "category").find(ch => ch.name == "Tickets")
            createdchannel.setParent(category.id)
            .then(createdchannel.setTopic("Reason: " + reason))
            let platinum = message.guild.roles.find(role => role.name === "Platinum")
            let exclusive = message.guild.roles.find(role => role.name === "Exclusive")
            let team = message.guild.roles.find(role => role.name === "TicketSupport")
            if (message.member.roles.has(team.id)){
                let embed = new Discord.RichEmbed()
                    .setTitle("Ticket")
                    .setDescription("\n**The ticket creator is a Staff Member!**\n\nThe Staff can close this ticket with \`" + prefix + "close\`")
                    .setColor("#ff0000")
                    .addField("Reason", args.slice(0).join(" ") ? args.slice(0).join(" ") : 'No reason given!')
                    .addField("Created by:", message.author)
                    .setFooter("Developer: zordem#2630")
                createdchannel.send(embed).then(pinmsg => {
                        pinmsg.pin()
                })
            } else {
            if (message.member.roles.has(platinum.id)){
                let embed = new Discord.RichEmbed()
                    .setTitle("Ticket")
                    .setDescription("The Staff can close this ticket with \`" + prefix + "close\`!")
                    .setColor("#ff0000")
                    .addField("Reason", args.slice(0).join(" ") ? args.slice(0).join(" ") : 'No reason given!')
                    .addField("Created by:", message.author)
                    .addField("Menu version:", platinum)
                    .setFooter("Developer: zordem#2630")
                createdchannel.send(embed).then(pinmsg => {
                    pinmsg.pin()
                })
            } else {
                if (message.member.roles.has(exclusive.id)) {
                    let embed = new Discord.RichEmbed()
                        .setTitle("Ticket")
                        .setDescription("The Staff can close this ticket with \`" + prefix + "close\`!")
                        .setColor("#ff0000")
                        .addField("Reason", args.slice(0).join(" ") ? args.slice(0).join(" ") : 'No reason given!')
                        .addField("Created by:", message.author)
                        .addField("Menu version:", exclusive)
                        .setFooter("Developer: zordem#2630")
                    createdchannel.send(embed).then(pinmsg => {
                            pinmsg.pin()
                    })
                } else {
                    let embed = new Discord.RichEmbed()
                        .setTitle("Ticket")
                        .setDescription("The Staff can close this ticket with \`" + prefix + "close\`!")
                        .setColor("#ff0000")
                        .addField("Reason", args.slice(0).join(" ") ? args.slice(0).join(" ") : 'No reason given!')
                        .addField("Created by:", message.author)
                        .addField("Menu version:", "New Customer")
                        .setFooter("Developer: zordem#2630")
                    createdchannel.send(embed).then(pinmsg => {
                            pinmsg.pin()
                    })
                    }
                }
            }
                message.channel.send("Ticket created! (" + createdchannel + ")").then(finishmsg => {
                finishmsg.delete(10000)


            })
        })
    }