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JoeHartLaw

Safari - VPN conflict?

Dec 5th, 2019
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  1. EtreCheck version: 5.4.6 (5073)
  2. Report generated: 2019-12-05 09:12:21
  3. Download EtreCheck from https://etrecheck.com
  4. Runtime: 2:30
  5. Performance: Good
  6. Sandbox: Enabled
  7. Full drive access: Disabled
  8.  
  9. Problem: Other problem
  10. Description:
  11. Images on many web sites will not load.
  12.  
  13. Major Issues: None
  14.  
  15. Minor Issues:
  16. These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
  17. Clean up - There are orphan files that could be removed.
  18. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
  19. System modifications - There are a large number of system modifications running in the background.
  20. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
  21. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.
  22. Limited drive access - More information may be available with Full Drive Access.
  23.  
  24. Hardware Information:
  25. iMac (27-inch, Late 2013)
  26. iMac Model: iMac14,2
  27. 1 3.4 GHz Quad-Core Intel Core i5 (i5-4670) CPU: 4-core
  28. 24 RAM - Upgradeable
  29. BANK 0/DIMM0 - 4 GB DDR3 1600 
  30. BANK 1/DIMM0 - 4 GB DDR3 1600 
  31. BANK 0/DIMM1 - 8 GB DDR3 1600 
  32. BANK 1/DIMM1 - 8 GB DDR3 1600 
  33.  
  34. Video Information:
  35. NVIDIA GeForce GTX 775M - VRAM: 2 GB
  36. iMac 2560 x 1440
  37.  
  38. Drives:
  39. disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)
  40. Internal PCI 5.0 GT/s x2 Serial ATA
  41. disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
  42. disk0s2 [APFS Fusion Drive] 121.12 GB
  43. disk2 [APFS Virtual drive] 1.12 TB (Shared by 5 volumes)
  44. disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 653.47 GB used)
  45. disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)
  46. disk2s3 - Recovery (APFS) [Recovery] (Shared)
  47. disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
  48. disk2s5 - Macintosh HD (APFS) (Shared - 11.00 GB used)
  49.  
  50. disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM)
  51. Internal SATA 3 Gigabit Serial ATA
  52. disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
  53. disk1s2 [APFS Fusion Drive] 1000.00 GB
  54. disk2 [APFS Virtual drive] 1.12 TB (Shared by 5 volumes)
  55. disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 653.47 GB used)
  56. disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)
  57. disk2s3 - Recovery (APFS) [Recovery] (Shared)
  58. disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
  59. disk2s5 - Macintosh HD (APFS) (Shared - 11.00 GB used)
  60.  
  61. Mounted Volumes:
  62. disk2s1 - M************ Data [APFS Virtual drive]
  63. 1.12 TB (Shared - 653.47 GB used, 462.92 GB available, 444.99 GB free)
  64. APFS
  65. Mount point: /System/Volumes/Data
  66.  
  67. disk2s4 - VM [APFS VM]
  68. 1.12 TB (Shared - 2.15 GB used, 444.99 GB free)
  69. APFS
  70. Mount point: /private/var/vm
  71.  
  72. disk2s5 - Macintosh HD
  73. 1.12 TB (Shared - 11.00 GB used, 462.92 GB available, 444.99 GB free)
  74. APFS
  75. Mount point: /
  76. Read-only: Yes
  77.  
  78. Network:
  79. Interface en1: Wi-Fi
  80. 802.11 a/b/g/n/ac
  81. Proxy Auto Discovery
  82. Interface en0: Ethernet
  83. Interface en6: iPad
  84. Interface en5: iPhone
  85. Interface en4: Bluetooth PAN
  86. Interface bridge0: Thunderbolt Bridge
  87.  
  88. System Software:
  89. macOS Catalina 10.15.2 (19C46a)
  90. Time since boot: Less than an hour
  91.  
  92. Notifications:
  93. Notifications not available without Full Drive Access.
  94.  
  95. Security:
  96. System Status
  97. Gatekeeper: Enabled
  98. System Integrity Protection: Enabled
  99.  
  100. Antivirus software: Apple
  101.  
  102. Unsigned Files:
  103. Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
  104. Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
  105. Details: Exact match found in the whitelist - probably OK
  106.  
  107. Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
  108. Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
  109. Details: Exact match found in the whitelist - probably OK
  110.  
  111. Launchd: /Library/LaunchDaemons/com.l1inc.igolfsyncapp_service.plist
  112. Executable: /Applications/iGolf Sync App.app/Contents/MacOS/iGolfSyncApp_Service
  113. Details: Exact match found in the whitelist - probably OK
  114.  
  115. Launchd: /Library/LaunchDaemons/com.logmein.raupdate.plist
  116. Executable: /Library/Application Support/LogMeIn/update/raupdate /s
  117. Details: Exact match found in the whitelist - probably OK
  118.  
  119. Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist
  120. Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate
  121. Details: Exact match found in the whitelist - probably OK
  122.  
  123. Launchd: ~/Library/LaunchAgents/com.nchsoftware.expressinvoice.agent.plist
  124. Executable: ~/Library/NCH Software/ExpressInvoice/ExpressInvoiceAgent -service
  125. Details: Exact match found in the whitelist - probably OK
  126.  
  127. Login Item: /Applications/NordVPN.app/Contents/Library/LoginItems/NordVPNLauncher.app
  128.  
  129. 32-bit Applications:
  130. 54 32-bit apps
  131.  
  132. Kernel Extensions:
  133. /Library/Application Support/LogMeIn/drivers
  134. LogMeInSoundDriver.kext (4.1.5851)
  135.  
  136. /Library/Extensions
  137. IOVideoVidyoCamera.kext (1.0.0d1 - SDK 10.11)
  138.  
  139. System Launch Agents:
  140. [Not Loaded] 16 Apple tasks
  141. [Loaded] 167 Apple tasks
  142. [Running] 128 Apple tasks
  143.  
  144. System Launch Daemons:
  145. [Not Loaded] 31 Apple tasks
  146. [Loaded] 174 Apple tasks
  147. [Running] 131 Apple tasks
  148.  
  149. Launch Agents:
  150. [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-12-18)
  151. [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)
  152. [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-17)
  153. [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-17)
  154. [Running] com.brother.LOGINserver.plist (Brother Industries, LTD. - installed 2019-09-01)
  155. [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-03)
  156. [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-03)
  157. [Not Loaded] com.logmein.logmeingui.plist (LogMeIn, Inc. - installed 2016-03-02)
  158. [Not Loaded] com.logmein.logmeinguiagent.plist (LogMeIn, Inc. - installed 2016-03-02)
  159. [Not Loaded] com.logmein.logmeinguiagentatlogin.plist (LogMeIn, Inc. - installed 2016-03-02)
  160. [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2019-11-15)
  161. [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-11-12)
  162. [Loaded] com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2019-12-05)
  163. [Running] com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2019-12-05)
  164.  
  165. Launch Daemons:
  166. [Loaded] WDDiscoveryService.HelperTool.plist (? cb3c0573 - installed 2018-09-26)
  167. [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15)
  168. [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15)
  169. [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-17)
  170. [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-10-30)
  171. [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-07-16)
  172. [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-12-03)
  173. [Running] com.l1inc.igolfsyncapp_service.plist (? 53f71f76 - installed 2016-04-06)
  174. [Not Loaded] com.logmein.logmeinserver.plist (LogMeIn, Inc. - installed 2016-03-02)
  175. [Loaded] com.logmein.raupdate.plist (? c8be1d3f - installed 2015-11-06)
  176. [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2019-11-15)
  177. [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-11-15)
  178. [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-11-12)
  179. [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2013-09-13)
  180. [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-11-08)
  181. [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed )
  182. [Other] com.torch.update.agent.plist (? 9cd50ca6 - installed 2014-07-09)
  183. [Loaded] com.vidyo.DPA.VidyoCamera.plist (Vidyo, Inc. - installed 2018-12-14)
  184. [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2018-09-23)
  185.  
  186. User Launch Agents:
  187. [Other] com.adobe.ARM.***.plist (? 0 - installed 2014-04-14)
  188. [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2015-12-14)
  189. [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21)
  190. [Other] com.nchsoftware.expressinvoice.agent.plist (? 0 - installed 2014-05-22)
  191. [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-07-12)
  192. [Loaded] mega.mac.megaupdater.plist (Mega Limited - installed 2019-12-05)
  193.  
  194. User Login Items:
  195. [Running] 2BUA8C4S2C.com.agilebits.onepassword-osx-helper (App Store - installed 2018-03-17)
  196. Modern Login Item
  197. /Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword-osx-helper.app
  198.  
  199. [Not Loaded] NordVPNLauncher (? - installed 2019-03-30)
  200. Modern Login Item
  201. /Applications/NordVPN.app/Contents/Library/LoginItems/NordVPNLauncher.app
  202.  
  203. [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2019-11-15)
  204. Modern Login Item
  205. /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
  206.  
  207. [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2019-11-15)
  208. Modern Login Item
  209. /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
  210.  
  211. [Not Loaded] PhotoStreamAgent (App Store - installed 2015-03-23)
  212. Modern Login Item
  213. /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
  214.  
  215. [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-25)
  216. Modern Login Item
  217. /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app
  218.  
  219. [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-25)
  220. Modern Login Item
  221. /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app
  222.  
  223. Internet Plug-ins:
  224. FlashPlayer-10.6: 32.0.0.293 (Adobe Systems, Inc. - installed 2019-11-13)
  225. AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-05-17)
  226. AdobePDFViewer: 19.012.20034 (Adobe Systems, Inc. - installed 2019-05-17)
  227. o1dbrowserplugin: 5.41.3.0 (? - installed 2016-06-24)
  228. Flash Player: 32.0.0.293 (Adobe Systems, Inc. - installed 2019-11-13)
  229. SharePointBrowserPlugin: 14.7.7 (? - installed 2017-09-13)
  230. googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11)
  231. Silverlight: 5.1.50901.0 (? - installed 2017-12-27)
  232.  
  233. Safari Extensions:
  234. 1Password Safari Extension Companion - App Store (installed 2018-03-17)
  235.  
  236. 3rd Party Preference Panes:
  237. Flash Player (installed 2019-10-30)
  238.  
  239. Time Machine:
  240. Time Machine information not available without Full Drive Access.
  241. 14 local snapshots
  242. Oldest local snapshot: 2019-12-04 08:45:21
  243. Last local snapshot: 2019-12-05 08:25:20
  244.  
  245. Performance:
  246. System Load: 1.54 (1 min ago) 4.61 (5 min ago) 5.98 (15 min ago)
  247. Nominal I/O speed: 10.84 MB/s
  248. File system: 26.61 seconds
  249. Write speed: 128 MB/s
  250. Read speed: 484 MB/s
  251.  
  252. CPU Usage Snapshot:
  253. Type Overall
  254. System 4 %
  255. User 4 %
  256. Idle 92 %
  257.  
  258. Top Processes Snapshot by CPU:
  259. Process (count) CPU (Source - Location)
  260. Other processes 21.91 % (?)
  261. EtreCheck 6.62 % (App Store)
  262. Dock 1.39 % (Apple)
  263. accountsd 0.67 % (Apple)
  264. Google Chrome 0.30 % (Google, Inc.)
  265.  
  266. Top Processes Snapshot by Memory:
  267. Process (count) RAM usage (Source - Location)
  268. EtreCheck 580 MB (App Store)
  269. Dropbox 275 MB (Dropbox, Inc.)
  270. OneDrive 208 MB (Microsoft Corporation)
  271. NordVPN IKE 193 MB (App Store)
  272. Google Chrome 154 MB (Google, Inc.)
  273.  
  274. Top Processes Snapshot by Network Use:
  275. Process (count) Input / Output (Source - Location)
  276. Other processes 920 KB / 229 KB (?)
  277. Dropbox 146 KB / 231 KB (Dropbox, Inc.)
  278. Mail 319 KB / 39 KB (Apple)
  279. MEGAsync 7 KB / 3 KB (Mega Limited)
  280. OneDrive 6 KB / 2 KB (Microsoft Corporation)
  281.  
  282. Virtual Memory Information:
  283. Physical RAM: 24 GB
  284.  
  285. Free RAM: 11.86 GB
  286. Used RAM: 6.48 GB
  287. Cached files: 5.66 GB
  288.  
  289. Available RAM: 17.52 GB
  290. Swap Used: 0 B
  291.  
  292. Software Installs (past 30 days):
  293. Install Date Name (Version)
  294. 2019-11-12 Microsoft AutoUpdate
  295. 2019-11-13 Microsoft PowerPoint
  296. 2019-11-13 Microsoft Outlook
  297. 2019-11-13 Adobe Flash Player
  298. 2019-11-14 XProtectPlistConfigData (2108)
  299. 2019-11-14 Microsoft Word
  300. 2019-11-14 Microsoft Excel
  301. 2019-11-14 Microsoft OneNote
  302. 2019-11-14 Keynote (9.0)
  303. 2019-11-14 Pages (8.0)
  304. 2019-11-14 Numbers (6.0)
  305. 2019-12-02 NordVPN IKE (5.2.0)
  306. 2019-12-05 Kamino (2.1.0(289))
  307. 2019-12-05 EtreCheck (5.4.6)
  308.  
  309. Clean up:
  310. ~/Library/LaunchAgents/com.adobe.ARM.***.plist
  311. /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
  312. Executable not found
  313. /Library/LaunchDaemons/com.torch.update.agent.plist
  314. /usr/local/libexec/TorchUpdater
  315. Executable not found
  316.  
  317.  
  318. Diagnostics Information (past 7 days):
  319. Directory /Library/Logs/DiagnosticReports is not accessible.
  320. Enable Full Drive Access to see more information.
  321.  
  322. End of report
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