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4:27 PM Initial Question: Not recieve goods
4:27 PM Amandeep has accepted the chat.
4:27 PM Amandeep (CSA) : Hello, my name is Amandeep.  I'm here to help you today.
4:27 PM Dorean Burns : Hello
4:27 PM Amandeep (CSA) : May I have your order number or e-mail address please?
4:28 PM Dorean Burns : Amazon told me if my order not arrive today 4pm they will send replacements
4:28 PM Amandeep (CSA) : I'll surely help you with the same.
4:29 PM Dorean Burns lost connection with the network.

4:29 PM Initial Question: Not recieve goods
4:29 PM Amandeep has accepted the chat.
4:29 PM Amandeep (CSA) : I'm sorry we were disconnected. I can pick up where we left off.
4:29 PM Amandeep (CSA) : May I have your order number or e-mail address please?
4:29 PM Dorean Burns : Details you need like Yesturday Amazon ask
4:29 PM Dorean Burns : Dorean Burns
cuttyburns@gmail.com
6806 Mahogany Meadows Ave
Las Vegas, NV 89122
ORDER #
109-7727068-1388264
4:30 PM Amandeep (CSA) : Thank you for confirming the details.
4:30 PM Amandeep (CSA) : Please allow me moment.
4:30 PM Dorean Burns : I have waited long enough I was promised if they not arrive by 4pm replacements will be sent out
4:31 PM Dorean Burns : Please check Yesturday communication what Amazon tell me
4:31 PM Amandeep (CSA) : Sure.
4:31 PM Dorean Burns : Thanks
4:31 PM Amandeep (CSA) : Could you please hold for a minute or two while I research for you to resolve the issue ?
4:31 PM Dorean Burns : Ok sure
4:34 PM Amandeep (CSA) : I’m sorry this is taking longer than expected; could you please be on hold for another 2 minutes while I continue researching?
4:35 PM Dorean Burns : Ok
4:35 PM Amandeep (CSA) : Thank you
4:35 PM Dorean Burns : It was Eric.L
4:36 PM Dorean Burns : I speak to and assured me
4:36 PM Amandeep (CSA) : No problem.
4:36 PM Amandeep (CSA) : I'm creating the replacement for you.
4:36 PM Amandeep (CSA) : Please allow me a minute or two.
4:37 PM Dorean Burns : Ok please confirm all the items the order was made up of 5 items
4:39 PM Dorean Burns : After all this problems I want to make sure Amazon not make further mistakes
4:40 PM Amandeep (CSA) : Please allow me moment, let me transfer you to the concerned department.
4:40 PM Dorean Burns is on hold.
4:40 PM Amandeep (CSA) is no longer connected.
This chat was transferred.
Transfer Notes : not trained
4:40 PM Amazon has accepted the chat.
4:40 PM Dorean Burns is off hold.
4:40 PM Amazon (CSA) : Hello, my name is Yash. I'll be happy to help you.
4:40 PM Dorean Burns : Hi I hope you have the conversation history
4:41 PM Dorean Burns : I really do not want to repeat everything
4:42 PM Amazon (CSA) : can you please confirm the order number once ?
4:42 PM Dorean Burns : :-(
4:42 PM Dorean Burns : So the agent transfer me and you not know of conversation
4:43 PM Dorean Burns : Dorean Burns
cuttyburns@gmail.com
6806 Mahogany Meadows Ave
Las Vegas, NV 89122
ORDER #
109-7727068-1388264
4:43 PM Amazon (CSA) : I am sorry , But I just to need to confirm
4:43 PM Amazon (CSA) : Thanks for the information .
4:43 PM Amazon (CSA) : To help you with this let me connect you to concerned department. please give me a moment.
4:43 PM Dorean Burns is on hold.
4:43 PM Amazon (CSA) is no longer connected.
This chat was transferred.
Transfer Notes : 109-7727068-1388264
4:44 PM Daylin has accepted the chat.
4:44 PM Dorean Burns is off hold.
4:44 PM Dorean Burns : What is going on I have been passed arround twice now without any explanation
4:44 PM Daylin (CSA) : Hello Dorean, thank you so much for contacting Amazon, my name is Daylin and I will be assisting you today. I'm very sorry about this situation you having, please allow me just a moment to check this for you.
4:45 PM Dorean Burns : Hi
4:45 PM Dorean Burns : Shall I copy paste this chat for you
4:45 PM Daylin (CSA) : No worries,
4:46 PM Daylin (CSA) : I'm reading above, please just give me a minute.
4:46 PM Dorean Burns : So you can see what's been discussed an order containing 5 items is suppose to be replaced for me
4:46 PM Dorean Burns : Ok so you can see everything above
4:47 PM Daylin (CSA) : Yes, please just allow me a moment to go trough the order and check this for you.
4:47 PM Dorean Burns : Ok
4:50 PM Daylin (CSA) : Dorean, I can see here there is an agent following this situation, can you please tell me when will he contact you again?
4:51 PM Dorean Burns : He said if I do not have the goods today 4pm then contact Amazon and replacements will be provided
4:51 PM Dorean Burns : I was told I will not be expected to wait any longer than 4pm today
4:52 PM Dorean Burns : And to get in touch if I do not recieve the goods or have any contact
4:52 PM Dorean Burns : I have waited long enough and am verry disappointed
4:53 PM Daylin (CSA) : I can see that, I'm very sorry about it, please just a moment to proceed.
4:53 PM Dorean Burns : Ok
4:57 PM Daylin (CSA) : I am sorry this is taking longer than expected, I just wanted to let you know that I am still here and I am still working on your case. Allow me a moment and I will be right back!
4:57 PM Dorean Burns : Ok
4:57 PM Dorean Burns : Thanks
4:58 PM Daylin (CSA) : Dorean, tell me, did you contact the carrier?
4:58 PM Dorean Burns : Yes they told me they can't help and contact you
4:59 PM Dorean Burns : Yesturday your colleague took over
4:59 PM Daylin (CSA) : All right then, just to make sure, I see my co-worker ask you too, just checking. I'll keep working on this, please hold.
4:59 PM Dorean Burns : And assured me that either today it will arrive as sometimes the packages be scan my mistake
5:00 PM Dorean Burns : He said if not arrive by 4pm I will have replacements
5:00 PM Daylin (CSA) : I unerstand
5:02 PM Dorean Burns : I can not wait any longer it's been enough stressful
5:02 PM Dorean Burns : Please help resolve this
5:03 PM Daylin (CSA) : I understand, I can continue working on this and having that resolved, and then e-mail the solution to you, is that good for you? .. However I need to verify that both shipment hasn't arrived.
5:03 PM Dorean Burns : Yes both not arrive
5:03 PM Daylin (CSA) : OK
5:04 PM Dorean Burns : Your colleague knew this Yesturday
5:04 PM Daylin (CSA) : I understand, I need to update the information of today.
5:05 PM Dorean Burns : I really don't understand why this is taking so long to resolve for me Amazon promise me something and then again just not fulfill promise
5:05 PM Daylin (CSA) : I'm very sorry, as the amount of the order I need to request some help over here, please understand we are working on this for you already and your situation will be resolved now.
5:06 PM Daylin (CSA) : Can you please confirm to me the shipping address before leaving?
5:06 PM Dorean Burns : I was clearly told I'm not expected to wait any longer than today 4pm and that all five items will be sent again
5:06 PM Daylin (CSA) : To double check we will send the replacement order correctly?
5:06 PM Dorean Burns : Dorean Burns
cuttyburns@gmail.com
6806 Mahogany Meadows Ave
Las Vegas, NV 8912
5:07 PM Daylin (CSA) : Thank you.
5:08 PM Dorean Burns : For my piece of mind can you also confirm the items being sent should be five items that complete the order
5:08 PM Daylin (CSA) : I already created a replacement order for you
Replacement order ID(s): 115-6210401-8845809
5:09 PM Dorean Burns : Thankyou so much and it contains 5 items
5:09 PM Daylin (CSA) : Is my pleasure to help you!
5:09 PM Daylin (CSA) : Tell me, Dorean, in this case, did I already reviewed all your concerns by today?
5:09 PM Dorean Burns : Just confirm the items in order
5:10 PM Dorean Burns : Their is five? Correct ?
5:10 PM Daylin (CSA) : Yes
5:11 PM Dorean Burns : Perfecto
5:11 PM Dorean Burns : Thankyou and how soon it should arrive
5:12 PM Daylin (CSA) : This order is
Guaranteed delivery by: Thursday, November 12, 2015
5:12 PM Dorean Burns : Thanks
5:12 PM Daylin (CSA) : Is my pleasure to help you!
5:12 PM Daylin (CSA) : Thank you so much for giving me a chance to help you today and talk to you, Dorean. Once again my name is Daylin, I hope you have a great day, and thank you for being part of the Amazon Family.
Please Click on where it says "End Chat" to close this Chat window.
5:13 PM Dorean Burns is no longer connected.



Best regards,
 Krishnan J



Thank you.