Advertisement
Not a member of Pastebin yet?
Sign Up,
it unlocks many cool features!
- {
- "reservedAgents": [],
- "priority": 1,
- "initiative": "INBOUND",
- "account": "WEBCHAT_sena@sena_SenaChat",
- "requiredAgent": "",
- "attentionLevel": "GOOD",
- "data": {
- "reportingData": {
- "post_survey": {
- "fields": [
- {
- "displayName": "optAmabilidad",
- "value": "1",
- "name": "optAmabilidad"
- },
- {
- "displayName": "optClaridad",
- "value": "1",
- "name": "optClaridad"
- },
- {
- "displayName": "optAtencion",
- "value": "Sí",
- "name": "optAtencion"
- }
- ],
- "__SID": "SENA"
- },
- "pre_survey": {
- "fields": [
- {
- "displayName": "cmbTipo",
- "value": "Tarjeta de identidad",
- "name": "cmbTipo"
- },
- {
- "displayName": "txtIdentificacion",
- "value": "1003027764",
- "name": "txtIdentificacion"
- },
- {
- "displayName": "cmbCiudad",
- "value": "CORDOBA",
- "name": "cmbCiudad"
- },
- {
- "displayName": "cmbServicios",
- "value": "Otros Servicios",
- "name": "cmbServicios"
- },
- {
- "displayName": "txtEmail",
- "value": "sindyunik2000@hotmail.com",
- "name": "txtEmail"
- }
- ],
- "__SID": "SENA"
- },
- "dswebchat": {
- "fields": [
- {
- "value": "Tarjeta de identidad",
- "name": "preTipo"
- },
- {
- "value": "2014-04-24 09:50:40.268",
- "name": "tmpStmp"
- },
- {
- "value": "sindyunik2000@hotmail.com",
- "name": "preEmail"
- },
- {
- "value": true,
- "name": "_HasPreSurvey"
- },
- {
- "value": "Otros Servicios",
- "name": "preServicios"
- },
- {
- "value": "1003027764",
- "name": "preIdentificacion"
- },
- {
- "value": "CORDOBA",
- "name": "preDepartamento"
- },
- {
- "value": true,
- "name": "_HasPostSurvey"
- },
- {
- "value": "Sí",
- "name": "postAtencion"
- },
- {
- "value": "1",
- "name": "postAmabilidad"
- },
- {
- "value": "1",
- "name": "postClaridad"
- }
- ],
- "__SID": "SENA_reportingData"
- }
- }
- },
- "assignedAgents": [],
- "startTimestamp": 1398350984.0940001,
- "VCC": "sena",
- "shortInteractionThreshold": -1,
- "steps": [
- {
- "action": "CREATED",
- "timestampDouble": 1398350984.0940001,
- "timestamp": "2014-04-24 14:49:44.094"
- },
- {
- "action": "WAITING",
- "timestampDouble": 1398350984.125,
- "timestamp": "2014-04-24 14:49:44.125"
- },
- {
- "agent": "jpoveda@sena",
- "action": "LOCKED",
- "timestampDouble": 1398350984.6530001,
- "timestamp": "2014-04-24 14:49:44.653",
- "workgroup": ""
- },
- {
- "agent": "jpoveda@sena",
- "action": "TAKEN",
- "timestampDouble": 1398350984.6789999,
- "answerFail": true,
- "workgroup": "",
- "timestamp": "2014-04-24 14:49:44.678"
- },
- {
- "action": "FINISHED",
- "timestampDouble": 1398351012.552,
- "timestamp": "2014-04-24 14:50:12.552"
- }
- ],
- "campaign": "sena@sena",
- "serviceLevelThreshold": 120,
- "ghostThreshold": -1,
- "classificationProperties": {
- "account": "WEBCHAT_sena@sena_SenaChat",
- "proxy_type": "CHAT",
- "hour": 14
- },
- "startTimestampReadable": "2014-04-24 14:49:44.094",
- "proxyIP": "172.16.60.139",
- "analysisTimes": {
- "attentionLapses": [
- {
- "end": 1398351012.552,
- "start": 1398350984.6789999
- }
- ],
- "lastCloseTimestamp": 1398351012.552,
- "answerTimestamp": 1398350984.6789999,
- "lastReopenTimestamp": 1398350984.0940001,
- "lastTakenStart": 1398350984.6789999,
- "waitingLapses": [
- {
- "end": 1398350984.6789999,
- "start": 1398350984.0940001
- }
- ],
- "creationTimestamp": 1398350984.0940001,
- "lapseWaitingTime": 0.58499979972839355,
- "agentTakingTimestamps": [
- {
- "agentTaking": "jpoveda@sena",
- "timestamp": 1398350984.6789999
- }
- ],
- "lastWaitStart": 1398351012.552,
- "lapseAttentionTimeByAgent": {
- "jpoveda@sena": 27.873000144958496
- },
- "lapseAttentionTime": 27.873000144958496,
- "answerTime": 0.58499979972839355,
- "waitingTime": 0.58499979972839355,
- "attentionTimeByAgent": {
- "jpoveda@sena": 27.873000144958496
- },
- "openLapses": [
- {
- "end": 1398351012.552,
- "start": 1398350984.0940001
- }
- ],
- "attentionTime": 27.873000144958496
- },
- "isHam": true,
- "contactAddress": "e65b1c337abb4d9388087ee2bf99cc0a",
- "proxyPort": 8995,
- "timestampDouble": 1398351103.063,
- "agentHistory": {
- "jpoveda@sena": "2014-04-24 14:49:44.653"
- },
- "timestamp": "2014-04-24 14:51:43.062",
- "campaignOffsetMinutes": -300,
- "isShort": true,
- "state": "FINISHED",
- "contact": "",
- "type": "CHAT",
- "interactionData": {
- "ender": "Agent",
- "reason": "tengo ganas de chatear",
- "clientId": "e65b1c337abb4d9388087ee2bf99cc0a",
- "chatMessages": 2,
- "contactAddresses": {},
- "data": {
- "token": "CB9DE003EEE81C5DCCDA1C8214606053",
- "user_type": "webclient",
- "name": "sindy paola cogollo miranda",
- "contact": {
- "name": "sindy paola cogollo miranda"
- },
- "client_id": "e65b1c337abb4d9388087ee2bf99cc0a",
- "display_name": "sindy paola cogollo miranda",
- "browser": {
- "language": "es",
- "useragent": "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.146 Safari/537.36"
- },
- "location": {
- "hostname": "chat3.i6.atento.com.co",
- "protocol": "http:",
- "search": "?token=CB9DE003EEE81C5DCCDA1C8214606053",
- "hash": "",
- "port": "",
- "host": "chat3.i6.atento.com.co",
- "pathname": "/inconcert/apps/webdesigner/SENA",
- "href": "http://chat3.i6.atento.com.co/inconcert/apps/webdesigner/SENA?token=CB9DE003EEE81C5DCCDA1C8214606053"
- }
- },
- "contactName": "sindy paola cogollo miranda",
- "enderAgent": "jpoveda@sena"
- },
- "id": "0e72fc17-141f-450c-8552-4f9217dd9dfc"
- }
Advertisement
Add Comment
Please, Sign In to add comment
Advertisement