client = Savon.client(wsdl: "https://api.five9.com/wsadmin/AdminWebService?wsdl&user=#{ENV['SF_USERNAME']}",
        basic_auth: [ENV['SF_USERNAME'], ENV['SF_PASSWORD']])

        message = {
          folderName: "Client Success Toolbelt",
          reportName: "Agent - Login/Logout (Today)",
          criteria: {
            time: {
                start: (Time.now.beginning_of_day.strftime "%Y-%m-%dT%H:%M:%S.000-05:00").to_s,
              end: (Time.now.end_of_day.strftime "%Y-%m-%dT%H:%M:%S.000-05:00").to_s
              }
          }
        }
        response = client.call(:run_report, message: message)
        message = {identifier: response.body[:run_report_response][:return]}

        sleep(15)
        response = client.call(:get_report_result, message: message)