A little chat with EA support.


So, I bought darkspore not so long ago thinking it would be a good game…. Dear god was I wrong.
So ya, this is how I got my way, actually the game DID work, I got a 20 dollars discount coupon, crisis 2 for free, and a spare darkspore account wich I sold so I got the game for free, GG EA games.

This is my chat with ea representatives

'Sam' has joined the chat.
david grass: hello sam im having some problems with darkspore
Sam: Could you please tell me what exact error you are facing ?
david grass: the game asks you to input a cd key
david grass: like this
david grass: i have tried every combination posible but
david grass: it just keeps reloading and doesnt accept my cd key
david grass: even thogh im registered on EADM with the exact same cd key
david grass: it doesnt give an error it just reloads every time
Sam: Could you please tell me your order no?
david grass: it was a gift
david grass: ill give you all the information i have
david grass: you are the fourth person i have talked to already!
david grass: actually
david grass: i just talked to a fellow coworker of yours
david grass: who gave me a new cd key
david grass: because mine was not working
david grass: its pointless to give you the old one
david grass: david grass: is there a way to copy paste it
david grass: maybe somewhere in the registry
david grass: do you know?
Jane: no
david grass: maybe im making a mistake in tiping i guess
david grass: but that key should work right
Jane: 5KBT24DXVDYUMEUK9DMF are you using this one again?
david grass: yes
Jane: what error you are getting there?
david grass: its not an error, it just reloads
david grass: makes me put a key again
david grass: talked to jane
david grass: both cd keys cant be bad so i guess the problem is in me or in my pc
david grass: i have reinstalled the game trough eadm and trough the files on darkspore website and still it doesnt work
david grass: if you need the information on my old cd key i can give it to you though
Sam: Could you please tell me what exact error you are facing now?
david grass: its not an error
david grass: i tipe in the game
david grass: my retail cd key
david grass: and it keeps reloading
david grass: like it doesnt recognise the cd key
Sam: Could you please tell me the code that you are using?
david grass: 5KBT24DXVDYUMEUK9DMF
Sam: Please wait for a moment
david grass: account is wootboy@gmail.com
Sam: Could you please tell me from where you have purchased the game ?
david grass: my old cd key was a gift
david grass: but the key was bad
david grass: this one was given to me by a staff member of ea
david grass: i was just talking to
Sam: Please wait for a moment
david grass: Reference #:
110426-010812
david grass: my key is correct it got registered on eadm but
david grass: im not able to get past the input your retail key screen
Sam: Please wait for a moment
david grass: okay
Sam: What is the original key that you have.
david grass: doesnt work
david grass: it was a preorder too =/
david grass: when i click submit the screen goes black and it reloads, asks me for the cd key again
Sam: Can you try again login to the game?
david grass: i have
david grass: i have reinstalled about 4 times
david grass: and i have loged in with 2 different accounts
david grass: tried again, didnt work
david grass: is there somewhere in the registry, or some file i can change some data on to do it automatically
Sam: Is it still not working for you?
david grass: that way i can rule out tiping it wrong
david grass: i have been trying to make it work for at least 7 hours
Sam: In order to assist you further, I will need to escalate your issue to our Tier 2 chat support team. This may take a few moments as the agent reviews the incident history to better assist you.
david grass: thank you
david grass: i reallyneed help im too frustrated
'Sam' disconnected ('Transferred to Queue').
Hi, my name is Sara B.. How may I help you?
david grass: hello
Sara B.: Heya!
david grass: hehe
david grass: can you read the chat history sara?
Sara B.: Do you mind if I take a moment to read through the previous chat trasncript?
Sara B.: Hehe
david grass: or do you want me to summarize
Sara B.: I can read it! :D
david grass: haha go for it
david grass: finally someonefriendly
david grass: FINALLY!
david grass: haha
david grass: :)
Sara B.: While I do that, please take note of the following Chat ID: 591970. This will be very important if you happen to get disconnected anytime during this chat or need to refer back to this same issue. You can always get back in contact with Live Chat and give the next Agent your ID so you do not need to re-explain anything.
david grass: i only have done it 5 times
david grass: its no biggie
david grass: :P
Sara B.: Hehe alright, Ill give it a quick read through!
david grass: okay
david grass: hopefully there isnt a tier 3 i dont want to be redirected again haha
Sara B.: Im a Tier 2. :)
david grass: thats what i was told :P
david grass: i have f ound other users with the same issue in the darkspore forum
david grass: if that helps
Sara B.: Hehe, possibly. Ive only made it half way through the ticket, one second.
david grass: okay
david grass: lets hope you are the one who can help me
david grass: or i swear ill cry :P
Sara B.: Hehe, well, I certainly dont want that!
Sara B.: So, I see that the EADM is not recognizing that you are entering your CDkey.
david grass: noo
david grass: eadm does
david grass: no problem there
david grass: its the game
Sara B.: When is is it prompting you for the code?
david grass: when you log in
david grass: tipe email and password
david grass: it asks you for your retail key
david grass: it just keeps reloading over and over
david grass: like im tiping it wrong
Sara B.: Im sorry to hear that. I know its frustrating when youre asked to do the same thing over and over, and still not able to play your game.
Sara B.: Im going to do everything I can to help you out.
david grass: haha
david grass: i slept at 10 pm yesterday
david grass: and woke up at 4am to play
david grass: its 12 pm now
david grass: :P
Sara B.: Wow!
david grass: yep
Sara B.: Hehe, do you mind if I take a minute to look at your account?
david grass: go for it
david grass: but i have 2
david grass: i didnt want to register the new cd key that the ea admin gave me on the same account
Sara B.: Right.
david grass: to be honest im not completely sure the new account has the correct information
Sara B.: And both accounts are facing the same issue?
david grass: yes
david grass: both accounts both cd key
david grass: i thought it could bea country restriction but suposedly thats only for europe
Sara B.: I checked the wootboy@gmail, is davidgb3@hotmail.com the other account?
david grass: i used a proxy server with an usa ip and it didnt work either
david grass: yes
Sara B.: Alright, Ill have a look. :)
david grass: okay
david grass: hope you dont mind me asking but how could that help?
david grass: just have been asked that 4-5 times so
david grass: >.<
Sara B.: Im checking to make sure all necessary entitlements are on your account. :)
david grass: okay
Sara B.: Was the original game a digital copy?
david grass: yes
david grass: but the cd key the ea person gave me isnt working either
david grass: if you ask me there are 2 options, im tiping it wrong
david grass: or its server sided problem
david grass: i have tiped it at least 30 times in every combination so
david grass: i HOPE im not that stupid
david grass: haha
Sara B.: Hehe, well, Im certainly giong to do my best to find out whats going on.
david grass: thank you i apreciate it
Sara B.: I think I have an idea. Im going to check to see if Im right. :)
david grass: i hope you are!
Sara B.: Hehe, I'll let you know!
david grass: that would be at least worth a virtual hug
david grass: :P
Sara B.: Oo! And I do love hugs!
david grass: who doesnt!
Sara B.: Hehe, I've met a few people..
david grass: hey
david grass: this could help you
david grass: saw it on the forum
david grass: Hi, my name is Corey. How may I help you?
2346240439: Hey Corey. I've been trying to log in to Darkspore for a little while now but i am stuck on an endless loop of entering my Registration key.
Corey: I am so sorry the inconvenience caused to you I would like to inform you that there are temporary server issues with the game right now therefore you are facing this difficulty. Please wait for the next 3- 4 hours for this issue to be resolved.
2346240439: 3-4 hours?!
Corey: I sincerely regret any inconvenience caused due to this issue. Please wait for sometime. This is being looked into. Once this is fixed, you will be able to play your game
2346240439: I sure hope so.. I've already been billed for it...
2346240439: So it's the Darkspore servers causing me to be stuck in this endless registration loop?
Corey: Yes. I am really sorry about this. But please be assured that we are trying to get this fixed as soon as possible. We thank you for your kind patience and understanding
Corey: Thank you for contacting Electronic Arts.

Well.. 4 hours is up and still no change. Everytime I log in I'm asked to enter my registration key. And everytime I try to enter it, it tells me that it is in use, because I entered it the first time expecting to play. Any help on how to get passed the registration part?
Sara B.: Thank you. :D
Sara B.: Where are you located?
david grass: chile
david grass: i guess im not a retard and its the server
david grass: yey!
david grass: :P
Sara B.: Alright. It isnt actually available there yet. It has only launched for the United States today.
david grass: hmm
david grass: how come
david grass: i mean
david grass: i only read that it was us and the world today
david grass: and eu on the 28th
david grass: plus i logged in with a proxy
david grass: doesnt make sense
Sara B.: Let me check.
david grass: please do
david grass: its not like my cd key says "not from the us" in code i hope
Sara B.: I looked it up in our systems, and the release date for today, is for the US only. Im very sorry.
david grass: o my god
david grass: >.<
david grass: but why didnt the proxy work then?
david grass: i dont understand
Sara B.: Which proxy are you referring to?
david grass: i used proxifier
david grass: a program to swap my ip for one from the united states
Sara B.: Alright, Ill check.
david grass: the only way to block me from playing is my ip i suppose
david grass: doesnt make sense tho if i was blocked it wouldnt let me log in
Sara B.: Well, I spoke to my supervisor, and unfortunately, we do not support the use of the proxy modifiers, so Im unable to troubleshoot the issue. :(
david grass: haha
david grass: its fine
david grass: but
david grass: iwhat i dont get is
david grass: if i was blocked from playing
david grass: it wouldnt have let me log in on my account
david grass: i mean
david grass: why did it let me g et to the registration
Sara B.: Its hard for me to say.
david grass: so when suposedly will i be able to play?
Sara B.: My best guess is when it launches in your location.
david grass: there isnt information on that on EA
david grass: at least i didnt find any
david grass: so i could wait a month to be able to play?
Sara B.: It looks like it will be the 28th or 29th.
david grass: so im not able to register because of that then?
Sara B.: That's what it sounds like.
Sara B.: Im very sorry.
david grass: its not your fault
david grass: i hope!
david grass: haha
david grass: i give up i guess
Sara B.: Still, I know that's not what you wanted to hear.
david grass: of course its not
david grass: wasted 8 hours
david grass: o well
Sara B.: I can offer you a digital download of a different game, for your troubles.
Sara B.: If youre interested.
david grass: that would be awsome
Sara B.: I dont want you to feel like youre leaving empty handed.
david grass: have something to play
Sara B.: :D Awesome.
Sara B.: Exactly!
Sara B.: Which PC game would you like?
david grass: mind if i take a look?
Sara B.: Not at all!
david grass: or are you in a hurry
david grass: haha
david grass: great!
david grass: :D
Sara B.: Hehe no, go for it!
Sara B.: Also let me know which account youd like me to put it on.
david grass: =D
david grass: you so deserve a hug
david grass: :P
Sara B.: Aww! Thank you! :D
Sara B.: /hug hug hug
david grass: haha
david grass: this might be really weird and im sorry if im out of line here but
david grass: would you mind if i asked for your msn?
david grass: i have liked tlaking to you haha
Sara B.: Haha, its ok. You've been very pleasant. Unfortunately, we can not give out personal information.
david grass: thats ok haha had to ask
david grass: you have my personal account *cough* msn *cough* if you want to haha
david grass: let me keep cheking :P
david grass: so many games >.<
Sara B.: I know! Lots of options!
david grass: is it posible for a preorder or only released games?
Sara B.: Only the released games.
Sara B.: Unfortunately the preorder games dont have codes yet.
david grass: so no battlefield 3 i guess
david grass: haha
Sara B.: No. :(
david grass: what would you recomend?
Sara B.: Hehe, depends on what kind of games you like!
david grass: i like expensive games right now
david grass: :P
david grass: haha
Sara B.: Hahaha
Sara B.: Dont we all.
david grass: something with online play
david grass: portal 2 seems ok but doesnt make me go
david grass: WOH!!
Sara B.: Well, let me say, I looove Portal. I played the first one, and started the second the other night.
Sara B.: Did you play the first one?
david grass: nope
david grass: i havent
Sara B.: Oo! You should!
Sara B.: Its a favorite of mine.
Sara B.: Though, if you havent played the first one, you might want to wait on starting that second one.
Sara B.: Otherwise the story wont make sense. Haha
david grass: hehe
david grass: i like those games but they get repetitive
Sara B.: Hehe, fair enough. :)
david grass: if i could choose 2 games it would be easier!
david grass: j/k haha
david grass: hmm
david grass: ill keep looking
david grass: you sure ur not in a hurry?
Sara B.: Hehe, absolutely. :)
david grass: its hard to choose between crysis 2 and portal 2 =/
Sara B.: Haha
david grass: great games
Sara B.: Very different games!
david grass: yep
Sara B.: Again, I would say if you havent played the first Portal, you may want to do that before starting the second Portal.
david grass: i think ill listen to you and go for portal :D
david grass: portal 2
david grass: i mean
david grass: :P
david grass: on davidgb3@hotmai.com :)
Sara B.: Haha, well, we dont distribute the original Portal, actually.
Sara B.: Ah, Portal 2, let me see if we have those codes yet
david grass: i hope!
david grass: would be so awsome
Sara B.: Unfortunately, it does not appear that we have codes for Portal 2.
david grass: awwww
Sara B.: What I can do, is give you Crysis 2, and a $20 coupon code to the EA store.
david grass: sounds great :D
Sara B.: Awesome, just give me a moment to get that set up. Are you familiar with the EADM?
david grass: yes
david grass: thank you
david grass: wait
david grass: i have a question
david grass: you dont have the code for portal 2 but
david grass: cant you give me like a 50 dollar cuppon
david grass: to buy portal 2?
david grass: or it doesnt work that way?
david grass: crysis 2 multiplayer isnt that great
Sara B.: Haha, I dont have a $50 code.
david grass: awww
Sara B.: You can use the $20 coupon code for it though, if you would like.
Sara B.: Also, I have entitled Crysis 2 to your account.
david grass: i might buy it later then
Sara B.: :)
david grass: thank you!
david grass: is the cupon on the account too?
Sara B.: I just got it for you. :) It is: xxxxxxxx
david grass: thank you does it have a time limit?
Sara B.: Nope, it doesn't expire. :)
Sara B.: Do you see Crysis 2 in your EADM?
david grass: let me log in
david grass: yes i do
david grass: thanks a lot!
Sara B.: Absolutely! Is there anything else I can address for you while Im here?
david grass: no thank you
david grass: wanted to remind you my account is davidgb3@hotmail.com!
david grass: just in case
david grass: :P
david grass: good bye :)
david grass: and thanks a lot
Sara B.: Awesome, well thank you for contacting EA, and for being so patient with me, you've been awesome! You should be getting a survey in your e-mail for our chat and if you could fill that out it would be great. I will also be sending you an e-mail with the chat log in it. I hope you have a great day!
david grass: so do you
david grass: !