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  1. [
  2. {
  3. "question": "A small workgroup inherits a second-hand printer without networking capabilities. Which of the following is the BEST method of sharing this resource among the workgroup?",
  4. "answers": "A. Connect the printer to a Bluetooth adapter in order for the users to print B. Connect the printer by using the onboard Infrared port C. Connect the printer to a user’s workstation and share the device D. Connect the printer to a parallel switch box",
  5. "final_answer": " Correct Answer: C C. Connect the printer to a user’s workstation and share the device Section: Hardware "
  6. },
  7. {
  8. "question": "A technician connects a second monitor to a desktop. It is physically located to the right of the existing monitor, but the mouse pointer can only get to the second monitor by moving to the left edge of the screen of the first monitor. Which of following display settings needs to be adjusted to get the pointer to move with the physical placement of the monitor?",
  9. "answers": "A. Scaling B. Rotation C. Position D. Resolution",
  10. "final_answer": " Correct Answer: C C. Position Section: Hardware "
  11. },
  12. {
  13. "question": "A technician needs to run a diagnostic DVD on a laptop running Windows 8.1. After setting the boot order in the UEFI BIOS to the internal DVD-RW drive, the laptop still boots into Windows. Which of the following settings needs to be adjusted in order for the laptop to boot from the DVD-RW drive?",
  14. "answers": "A. TPM B. Virtualization C. Secure boot D. UEFI BIOS password",
  15. "final_answer": " Correct Answer: C C. Secure boot Section: Hardware "
  16. },
  17. {
  18. "question": "A customer is building a high-end gaming PC and is seeking an appropriate power supply unit. Which of the following featuresets of a power supply should be installed? (Select THREE).",
  19. "answers": "A. Mini-ITX form factor B. High number of connectors C. 24-pin main connector D. 20-pin main connector E. 350-450 watts of power F. Dual 12v rails",
  20. "final_answer": " Correct Answer: B,C,F B. High number of connectors C. 24-pin main connector F. Dual 12v rails Section: Hardware "
  21. },
  22. {
  23. "question": "Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select TWO).",
  24. "answers": "A. Molex B. SPDIF C. eSATA D. HDMI E. USB 3.0 F. CAT6e",
  25. "final_answer": " Correct Answers: C + E C. eSATA E. USB 3.0 Section: Hardware "
  26. },
  27. {
  28. "question": "Which of the following is required during the installation of a digitizer?",
  29. "answers": "A. Must be connected to the Internet B. Must be cleaned C. Must have the latest software installed D. Must be calibrated",
  30. "final_answer": " Correct Answer: D D. Must be calibrated Section: Hardware "
  31. },
  32. {
  33. "question": "For which of the following types of printers should a technician obtain a maintenance kit containing a fuser, transfer roller, and pickup rollers?",
  34. "answers": "A. Thermal B. Impact C. Inkjet D. Laser",
  35. "final_answer": " Correct Answer: D D. Laser Section: Hardware "
  36. },
  37. {
  38. "question": "A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxes over a VoIP line. The line connected to the expansion card is MOST likely which of the following cable types?",
  39. "answers": "A. Coaxial B. CAT3 C. CAT6 D. Multi-mode fiber E. Single-mode fiber",
  40. "final_answer": " Correct Answer: C C. CAT6 Section: Hardware "
  41. },
  42. {
  43. "question": "Which of the following cable connection types is an example of a mini DIN?",
  44. "answers": "A. BNC B. PS/2 C. RCA D. DB9",
  45. "final_answer": " Correct Answer: B B. PS/2 Section: Hardware "
  46. },
  47. {
  48. "question": "Which of the following display technologies provides the BEST range of visible colors?",
  49. "answers": "A. CRT B. LCD C. Plasma D. OLED",
  50. "final_answer": " Correct Answer: D D. OLED Section: Hardware "
  51. },
  52. {
  53. "question": "A customer wants a computer for performing a single-threaded task as quickly as possible. Which of the following CPU characteristics is the MOST important?",
  54. "answers": "A. Clock speed B. Hyperthreading C. Fan speed D. Number of cores",
  55. "final_answer": " Correct Answer: A A. Clock speed Section: Hardware "
  56. },
  57. {
  58. "question": "A technician is building a new PC and notices that it has 8 DIMM sockets labeled 0 through 7. Four are white and four are blue. Which of the following should the technician do FIRST?",
  59. "answers": "A. Install the memory in the four white slots B. Install the memory in the four blue slots C. Consult the motherboard documentation D. Install the memory in slots 0 through 3 E. Fill all slots with memory",
  60. "final_answer": " Correct Answer: C C. Consult the motherboard documentation Section: Hardware "
  61. },
  62. {
  63. "question": "A user wants to reduce the amount of paper consumed on a multi-function printer. Which of the following settings should be configured to achieve this outcome?",
  64. "answers": "A. Orientation B. Duplex C. Collate D. Economy ink",
  65. "final_answer": " Correct Answer: B B. Duplex Section: Hardware "
  66. },
  67. {
  68. "question": "Which of the following types of expansion slots is MOST frequently found in blade servers?",
  69. "answers": "A. PCIe B. PCI C. PCI-X D. miniPCI",
  70. "final_answer": " Correct Answer: C C. PCI-X Section: Hardware "
  71. },
  72. {
  73. "question": "A user wants to extend a PC’s capacity by connecting external devices. Which of the following connectors will allow the user to accomplish this? (Select TWO).",
  74. "answers": "A. eSATA B. IEEE 1394 C. SATA D. EIDE E. IDE",
  75. "final_answer": " Correct Answers: A,B A. eSATA B. IEEE 1394 Section: Hardware "
  76. },
  77. {
  78. "question": "Which of the following memory types is primarily used in laptops?",
  79. "answers": "A. SDRAM B. DDR2 C. ECC D. SODIMM",
  80. "final_answer": " Correct Answer: D D. SODIMM Section: Hardware "
  81. },
  82. {
  83. "question": "A small company needs to print several color copies of the same contract to go to various departments and customers. Which of the following printers will be the QUICKEST?",
  84. "answers": "A. 3D printing B. Thermal printing C. Impact printing D. Laser printing",
  85. "final_answer": " Correct Answer: D D. Laser printing Section: Hardware "
  86. },
  87. {
  88. "question": "A technician upgrades an older computer to Windows 8. The computer is running unusually slow, but the hardware has no problems and is adequate for the OS. Which of the following is the MOST likely solution?",
  89. "answers": "A. Change the boot sequence B. Switch the BIOS to UEFI C. Defragment the hard drive D. Enable virtualization",
  90. "final_answer": " Correct Answer: C C. Defragment the hard drive Section: Hardware "
  91. },
  92. {
  93. "question": "Which of the following adapters converts an analog signal to a digital signal?",
  94. "answers": "A. S-Video to RCA B. HDMI to VGA C. VGA to DVI-D D. DVI-D to HDMI",
  95. "final_answer": " Correct Answer: C C. VGA to DVI-D Section: Hardware "
  96. },
  97. {
  98. "question": "A customer wants to transfer data from the DVR to a DVD. Which of the following should be used on a workstation in order to extract the data for archiving?",
  99. "answers": "A. Optical drive B. Capture card C. Thunderbolt D. External storage",
  100. "final_answer": " Correct Answer: B B. Capture card Section: Hardware "
  101. },
  102. {
  103. "question": "A computer technician is responding to a call about a printer that is causing streaks to appear on every printout. Which of the following is the MOST likely cause?",
  104. "answers": "A. Duplex unit B. Toner cartridge C. Imaging drum D. Pickup rollers",
  105. "final_answer": " Correct Answer: C C. Imaging drum Section: Hardware "
  106. },
  107. {
  108. "question": "A technician replaces a defective 250GB hard drive in a desktop with a 2TB hard drive. After installation, the computer detects the new 2TB drive as a 250GB drive. Which of the following should the technician do to fix this issue?",
  109. "answers": "A. Reinstall the drive B. Patch the OS C. Upgrade the driver D. Flash the BIOS",
  110. "final_answer": " Correct Answer: D D. Flash the BIOS Section: Hardware "
  111. },
  112. {
  113. "question": "Which of the following devices does a technician need to calibrate as part of an installation?",
  114. "answers": "A. Mouse B. Touch screen C. Keyboard D. Video card",
  115. "final_answer": " Correct Answer: B B. Touch screen Section: Hardware "
  116. },
  117. {
  118. "question": "A technician has connected a laptop to a television via HDMI cable. The entire display cannot be seen on the television. Which of the following settings should the technician modify?",
  119. "answers": "A. Keystone B. Resolution C. Privacy filter D. Frame rate",
  120. "final_answer": " Correct Answer: B B. Resolution Section: Hardware "
  121. },
  122. {
  123. "question": "Which of the following RAM types can continue working if there is corrupt data?",
  124. "answers": "A. Non-parity B. Dual channel C. Buffered D. ECC",
  125. "final_answer": " Correct Answer: D D. ECC Section: Hardware "
  126. },
  127. {
  128. "question": "Which of the following MUST be the same when replacing a hard drive in a laptop?",
  129. "answers": "A. The interface type of the existing drive B. The speed of the new drive C. The total data capacity of the PC D. The cache size of the new drive",
  130. "final_answer": " Correct Answer: A A. The interface type of the existing drive Section: Hardware "
  131. },
  132. {
  133. "question": "A technician is building a workstation that is to be used as an HTPC and will sit next to the audio receiver. Which of the following form factors would the technician MOST likely use because of its size?",
  134. "answers": "A. ATX B. Mini-ITX C. AT D. Micro-ATX",
  135. "final_answer": " Correct Answer: B B. Mini-ITX Section: Hardware "
  136. },
  137. {
  138. "question": "A technician is installing Hyper-V and is getting an error that the software is not able to be installed. Which of the following processor characteristics should be checked?",
  139. "answers": "A. Cache size B. Virtualization support C. Number of cores D. Hyperthreading",
  140. "final_answer": " Correct Answer: B B. Virtualization support Section: Hardware "
  141. },
  142. {
  143. "question": "Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN?",
  144. "answers": "A. IMAP B. SMB C. SSH D. RDP",
  145. "final_answer": " Correct Answer: B B. SMB Section: Hardware "
  146. },
  147. {
  148. "question": "A user opens a service ticket for a laser printer that has paper jams. Lately, jamming has become more frequent. The technician recreates the problem and checks the printer logs for more information about the printer. Which of the following choices are MOST likely fixes to this problem? (Select TWO).",
  149. "answers": "A. Clean and inspect the laser drum assembly B. Clean and inspect the entire paper path C. Use the printer maintenance kit to replace parts D. Replace the paper exit assembly switch E. Clean and replace the paper out sensor F. Clean the fuser cold roller and verify fuser operation",
  150. "final_answer": " Correct Answers: B,C B. Clean and inspect the entire paper path C. Use the printer maintenance kit to replace parts Section: Hardware "
  151. },
  152. {
  153. "question": "A user is searching for a piano keyboard to connect to a PC. The user would like the keyboard to communicate with the PC. Which of the following features should the user look for on a piano keyboard to BEST facilitate this?",
  154. "answers": "A. MIDI B. USB C. TCP D. HDMI",
  155. "final_answer": " Correct Answer: A A. MIDI Section: Hardware "
  156. },
  157. {
  158. "question": "The technician would like to upgrade a workstation by adding a USB 3.0 card, and updgarding the video card, sound card, and NIC. The technician is concerned about power consumption by the expansion cards. Which of the following upgrades would MOST likely require also upgrading the power supply?",
  159. "answers": "A. Video card B. USB 3.0 card C. Sound card D. Network card",
  160. "final_answer": " Correct Answer: A A. Video card Section: Hardware "
  161. },
  162. {
  163. "question": "Which of the following Internet connection types is known to have a significantly higher latency than the others?",
  164. "answers": "A. Cable B. Satellite C. DSL D. Fiber",
  165. "final_answer": " Correct Answer: B B. Satellite Section: Hardware "
  166. },
  167. {
  168. "question": "Which of the following ports is typically used for sending email?",
  169. "answers": "A. 21 B. 22 C. 23 D. 25",
  170. "final_answer": " Correct Answer: D D. 25 Section: Networking "
  171. },
  172. {
  173. "question": "Which of the following is important when replacing a power supply in a workstation located in a datacenter server rack?",
  174. "answers": "A. A fanless power supply should be used B. The proper voltage must be selected C. The unit must be the same or less wattage D. The power connector location must be the same",
  175. "final_answer": " Correct Answer: B B. The proper voltage must be selected Section: Hardware "
  176. },
  177. {
  178. "question": "Which of the following ports is used for a secure browser connection for an online purchase?",
  179. "answers": "A. 23 B. 80 C. 110 D. 443 E. 3389",
  180. "final_answer": " Correct Answer: D D. 443 Section: Networking "
  181. },
  182. {
  183. "question": "Under normal circumstances, which of the following wireless standards provides the slowest transfer speed at 2.4GHz?",
  184. "answers": "A. 802.11a B. 802.11b C. 802.11g D. 802.11n",
  185. "final_answer": " Correct Answer: B B. 802.11b Section: Hardware "
  186. },
  187. {
  188. "question": "A machine receives an IP address starting with 169.254.x.x when which of the following occurs?",
  189. "answers": "A. When the machine is using IPv6 B. When the next IP range begins with 169.253 C. When the DHCP server does not respond D. When the operating system is Unix or Linux",
  190. "final_answer": " Correct Answer: C C. When the DHCP server does not respond Section: Networking "
  191. },
  192. {
  193. "question": "A technician is connecting a PoE enabled phone and needs to run the drop from the switch that is 55 meters (180.4 feet) away. Which of the following cable types would be the MOST suitable for this purpose?",
  194. "answers": "A. Fiber B. Coaxial C. CAT3 D. CAT6",
  195. "final_answer": " Correct Answer: D D. CAT6 Section: Networking "
  196. },
  197. {
  198. "question": "A user wants to implement a wireless router that will have the fastest data speeds and operate over the 5GHz frequency. Which of the following standards should the user select?",
  199. "answers": "A. 802.11a B. 802.11ac C. 802.11g D. 802.11n",
  200. "final_answer": " Correct Answer: B B. 802.11ac Section: Networking "
  201. },
  202. {
  203. "question": "Which of the following connectors are commonly used for fiber optic cables?",
  204. "answers": "A. RJ-11 and RJ-45 B. ST and LC C. F-connectors D. BNC",
  205. "final_answer": " Correct Answer: B B. ST and LC Section: Networking "
  206. },
  207. {
  208. "question": "Which of the following Internet connection types is a digital form that runs over standard telephone wiring?",
  209. "answers": "A. Fiber B. Dial-up C. Cable D. DSL",
  210. "final_answer": " Correct Answer: D D. DSL Section: Networking "
  211. },
  212. {
  213. "question": "Which of the following devices is BEST to use when designing a SOHO network to ensure the least amount of collisions?",
  214. "answers": "A. Switch B. Bridge C. Hub D. Access point",
  215. "final_answer": " Correct Answer: A A. Switch Section: Networking "
  216. },
  217. {
  218. "question": "Which of the following is an advantage of using DHCP for network addressing?",
  219. "answers": "A. Simplified configuration B. More addresses are available C. Faster connection speeds D. Lower latency times",
  220. "final_answer": " Correct Answer: A A. Simplified configuration Section: Networking "
  221. },
  222. {
  223. "question": "Joe, a technician, is tasked to install a new client machine. He notices the machine is not getting any network connectivity. He tests the network cable between the PC and the network jack and confirms it is good. Joe goes to the network closet and finds several network cables not connected to the switch. Which of the following tools would Joe use to determine which cable goes back to the correct network jack?",
  224. "answers": "A. Loopback plug B. Toner probe C. WiFi analyzer D. Punchdown tool",
  225. "final_answer": " Correct Answer: B B. Toner probe Section: Networking "
  226. },
  227. {
  228. "question": "A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use?",
  229. "answers": "A. Ethernet cable tester B. Tone generator and probe C. RJ-45 loopback plug D. Patch panel punchdown tool",
  230. "final_answer": " Correct Answer: B B. Tone generator and probe Section: Networking "
  231. },
  232. {
  233. "question": "The device that allows two different networks to communicate with one another is:",
  234. "answers": "A. a repeater. B. a hub. C. a router. D. an access point.",
  235. "final_answer": " Correct Answer: C C. a router. Section: Networking "
  236. },
  237. {
  238. "question": "A technician is tasked with replacing all the APs in an office building for greater speeds. The current location of APs allowed for total coverage of WiFi throughout the office. Which of the following 802.11 standards should be used?",
  239. "answers": "A. a B. ac C. b D. g E. n",
  240. "final_answer": " Correct Answer: B B. ac Section: Networking "
  241. },
  242. {
  243. "question": "A technician needs to run a cable for a new computer and the requirement is CAT6. Which of the following wiring connectors should the technician use when terminating the cable?",
  244. "answers": "A. BNC B. RJ-12 C. RJ-45 D. ST E. F-connector",
  245. "final_answer": " Correct Answer: C C. RJ-45 Section: Networking "
  246. },
  247. {
  248. "question": "Which of the following is a public IP address?",
  249. "answers": "A. 10.45.xxx.xxx B. 169.254.xxx.xxx C. 173.16.xxx.xxx D. 192.168.xxx.xxx",
  250. "final_answer": " Correct Answer: C C. 173.16.xxx.xxx Section: Networking "
  251. },
  252. {
  253. "question": "There are 20 laptops in a room and they all need to connect wirelessly to the network. Which of the following would be the BEST device to use?",
  254. "answers": "A. Switch B. Router C. Access point D. Hub",
  255. "final_answer": " Correct Answer: C C. Access point Section: Networking "
  256. },
  257. {
  258. "question": "A user wants to quickly share pictures between mobile devices. The devices will be in close proximity so the necessity of a third party service and/or another networking device is not required. Which of the following is the BEST option for this scenario?",
  259. "answers": "A. NFC B. USB C. IR D. WiFi",
  260. "final_answer": " Correct Answer: A A. NFC Section: Mobile Devices "
  261. },
  262. {
  263. "question": "A network administrator has a requirement to implement a WiFi hot-spot for the public. Which of the following should be used for secure access?",
  264. "answers": "A. WEP and TKIP B. WPA2 and AES C. WPA and static IPs D. WPA2 and MAC filtering",
  265. "final_answer": " Correct Answer: B B. WPA2 and AES Section: Networking "
  266. },
  267. {
  268. "question": "Which of the following would need to be enabled on a mobile phone to share its Internet connection with multiple devices simultaneously?",
  269. "answers": "A. NFC B. Bluetooth C. Hotspot D. Tethering",
  270. "final_answer": " Correct Answer: C C. Hotspot Section: Mobile Devices "
  271. },
  272. {
  273. "question": "Recently a company updated their network infrastructure. A user reports that a laptop is experiencing slower network speeds since the update. Which of the following would the technician replace, rather than purchase a new device?",
  274. "answers": "A. Wireless NIC B. CPU C. RAM D. Hard drive",
  275. "final_answer": " Correct Answer: A A. Wireless NIC Section: Mobile Devices "
  276. },
  277. {
  278. "question": "Which of the following BEST describes the reason a network administrator would task a technician with replacing a hub with a switch?",
  279. "answers": "A. The hub did not provide PoE B. The hub had too many collisions C. The hub was out of ports D. The hub had a bad port",
  280. "final_answer": " Correct Answer: B B. The hub had too many collisions Section: Networking "
  281. },
  282. {
  283. "question": "A user, Ann, is preparing to travel abroad and wants to ensure that her laptop will work properly. Which of the following components of the laptop should be verified FIRST to ensure power compatibility before traveling?",
  284. "answers": "A. Wall adapter B. Battery C. Power supply D. Digitizer",
  285. "final_answer": " Correct Answer: A A. Wall adapter Section: Mobile Devices "
  286. },
  287. {
  288. "question": "Android smartphones are typically different from other smartphone devices in that:",
  289. "answers": "A. Android devices use apps that are more secure than other devices. B. Android devices use open source operating systems. C. Android devices can only operate with a proprietary operating system. D. Android devices can receive apps from different sources.",
  290. "final_answer": " Correct Answer: B B. Android devices use open source operating systems. Section: Mobile Devices "
  291. },
  292. {
  293. "question": "Legacy software needs to be installed on a netbook. Which of the following is MOST likely needed in order to install the software?",
  294. "answers": "A. Lightning port B. Bluetooth adapter C. USB optical drive D. NFC chip",
  295. "final_answer": " Correct Answer: C C. USB optical drive Section: Mobile Devices "
  296. },
  297. {
  298. "question": "A customer wants the thinnest laptop possible. Which of the following display technologies typically allows for thinner devices?",
  299. "answers": "A. IPS B. OLED C. LCD D. DisplayPort",
  300. "final_answer": " Correct Answer: B B. OLED Section: Mobile Devices "
  301. },
  302. {
  303. "question": "A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network?",
  304. "answers": "A. Use a USB to RJ-45 dongle B. Enable Bluetooth C. Enable NIC teaming D. Replace the motherboard",
  305. "final_answer": " Correct Answer: A A. Use a USB to RJ-45 dongle Section: Mobile Devices "
  306. },
  307. {
  308. "question": "Wearable fitness tracking devices use which of the following technologies to determine user activity levels?",
  309. "answers": "A. Digitizer B. Gyroscope C. Accelerometer D. Inverter",
  310. "final_answer": " Correct Answer: C C. Accelerometer Section: Mobile Devices "
  311. },
  312. {
  313. "question": "A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?",
  314. "answers": "A. Change the screen orientation B. Replace the video card C. Connect an external monitor D. Update the video card drivers",
  315. "final_answer": " Correct Answer: A A. Change the screen orientation Section: Mobile Devices "
  316. },
  317. {
  318. "question": "A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Which of the following devices is MOST likely causing this?",
  319. "answers": "A. The touchpad B. The mouse wheel C. The multimedia keys D. The digitizer",
  320. "final_answer": " Correct Answer: A A. The touchpad Section: Mobile Devices "
  321. },
  322. {
  323. "question": "Which of the following components is responsible for converting light into digital information?",
  324. "answers": "A. Microphone B. Digitizer C. Inverter D. Webcam",
  325. "final_answer": " Correct Answer: D D. Webcam Section: Mobile Devices "
  326. },
  327. {
  328. "question": "A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following connection types would satisfy the user’s requirements?",
  329. "answers": "A. MicroUSB B. Molex C. MiniUSB D. Lightning",
  330. "final_answer": " Correct Answer: D D. Lightning Section: Mobile Devices "
  331. },
  332. {
  333. "question": "A customer struggles with the small print of most smartphones. The customer still likes the idea of using a smartphone for phone calls and work. Which of the following devices should the technician recommend to the customer?",
  334. "answers": "A. A tablet B. An e-Reader C. A phablet D. A smart watch",
  335. "final_answer": " Correct Answer: C C. A phablet Section: Mobile Devices "
  336. },
  337. {
  338. "question": "A user has requested a device that could be used for web-conferences while away from work. The device will mainly be used for emailing, document reviewing, and phone calls. Which of the following mobile devices would a technician MOST likely recommend?",
  339. "answers": "A. Tablet B. Smart camera C. Phablet D. Web camera",
  340. "final_answer": " Correct Answer: C C. Phablet Section: Mobile Devices "
  341. },
  342. {
  343. "question": "A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer?",
  344. "answers": "A. Lightning B. KVM switch C. USB 3.0 D. Docking station",
  345. "final_answer": " Correct Answer: D D. Docking station Section: Mobile Devices "
  346. },
  347. {
  348. "question": "When a technician is planning to replace a laptop hard drive, the technician will need to:",
  349. "answers": "A. select a drive that is the correct form factor. B. choose the correct drive cache size for the laptop. C. also upgrade the memory. D. verify voltage requirements.",
  350. "final_answer": " Correct Answer: A A. select a drive that is the correct form factor. Section: Mobile Devices "
  351. },
  352. {
  353. "question": "A user has downloaded an image file and needs to install an application from the image. When trying to execute or open the file, an error is displayed. Which of the following should the user perform?",
  354. "answers": "A. Download a different file from the website B. Rename the extension of the file to a known extension C. Verify the MD5 hash of the downloaded file D. Mount the file as an emulated DVD",
  355. "final_answer": " Correct Answer: D D. Mount the file as an emulated DVD Section: Mobile Devices "
  356. },
  357. {
  358. "question": "A laptop logon screen can barely be seen, despite adjusting the display’s brightness setting. Which of the following display components is defective?",
  359. "answers": "A. Backlight B. Digitizer C. Inverter D. Polarizer",
  360. "final_answer": " Correct Answer: A A. Backlight Section: Mobile Devices "
  361. },
  362. {
  363. "question": "A technician is working on a laptop with a failed Ethernet port caused by ESD. Which of the following is the simplest solution to restore network connectivity?",
  364. "answers": "A. Re-solder the network connector B. Replace the Ethernet daughter board C. Update the Ethernet driver D. Enable wireless and connect to the WAP",
  365. "final_answer": " Correct Answer: D D. Enable wireless and connect to the WAP Section: Mobile Devices "
  366. },
  367. {
  368. "question": "A user reports that a workstation fails to complete boot up and repeats a series of two beeps over and over. The user states that the workstation had been displaying BSOD errors after running multiple applications. Which of the following is the MOST likely cause?",
  369. "answers": "A. Video adapter failure B. Memory failure C. Power supply failure D. CPU failure",
  370. "final_answer": " Correct Answer: B B. Memory failure Section: Hardware NetTroublshooting "
  371. },
  372. {
  373. "question": "A technician is troubleshooting a desktop that is having intermittent issues with locking up and system errors. The technician suspects that the problem might be that not enough power is getting to the motherboard. Which of the following tools would a technician use to determine if the hypothesis is correct?",
  374. "answers": "A. POST card B. Loopback plug C. Multimeter D. Cable tester",
  375. "final_answer": " Correct Answer: C C. Multimeter Section: Hardware NetTroublshooting "
  376. },
  377. {
  378. "question": "A network technician has been tasked with deploying new VoIP phones on a network. When the technician plugs the Ethernet cable for the phone into the wall port, the phone fails to turn on. When the technician plugs the Ethernet cable directly into the computer, the computer is able to access the network. Which of the following is the MOST likely cause of this issue?",
  379. "answers": "A. The network switch does not support PoE B. The technician is connecting the phone to the wrong type of port C. The firewall on the network is blocking access to the DHCP server D. The Ethernet cable is the wrong type",
  380. "final_answer": " Correct Answer: A A. The network switch does not support PoE Section: Hardware NetTroublshooting "
  381. },
  382. {
  383. "question": "A technician cannot communicate with one particular IP address and needs to narrow down where the traffic is stopping. Which of the following commands would be used to determine this?",
  384. "answers": "A. nslookup B. ipconfig C. nbtstat D. ping E. tracert",
  385. "final_answer": " Correct Answer: E E. tracert Section: Hardware NetTroublshooting "
  386. },
  387. {
  388. "question": "A user is notified of file system errors on an external hard drive. Which of the following tools can be used to repair common errors on the drive?",
  389. "answers": "A. chkdsk B. diskpart C. format D. sfc",
  390. "final_answer": " Correct Answer: A A. chkdsk Section: Hardware NetTroublshooting "
  391. },
  392. {
  393. "question": "An office printer that was working earlier in the day is no longer printing any documents. Pre-existing workstations are manually configured to print to the printer directly over the network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print selfdiagnostic pages successfully. Which of the following is the MOST likely cause of the problem?",
  394. "answers": "A. The printer’s IP address has changed. B. The network print spooler service has been restarted. C. “Perform Printer Maintenance” message is displayed on the printer’s LCD panel. D. Two or more users sent print jobs simultaneously, causing a print collision.",
  395. "final_answer": " Correct Answer: A A. The printer’s IP address has changed. Section: Hardware NetTroublshooting "
  396. },
  397. {
  398. "question": "A technician receives a call that a client’s PC is not booting after a recent test of the building’s back-up generators. When the technician arrives, it is discovered that, once powered on, there is no output display or POST beep codes. Furthermore, after 15 seconds, the system’s fans begin running much louder and faster. Which of the following is the MOST likely issue?",
  399. "answers": "A. The motherboard was damaged by the power test. B. The PC’s RAM was affected by ESD. C. The power supply was damaged and is nonfunctional. D. The hard drive was erased due to the power test.",
  400. "final_answer": " Correct Answer: A A. The motherboard was damaged by the power test. Section: Hardware NetTroublshooting "
  401. },
  402. {
  403. "question": "A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?",
  404. "answers": "A. Look for the setting in control panel B. Toggle the dual display function key C. Change the screen orientation D. Reboot the laptop",
  405. "final_answer": " Correct Answer: B B. Toggle the dual display function key Section: Mobile Devices "
  406. },
  407. {
  408. "question": "A technician receives a report from a client that is having issues with colors on a monitor. The technician notices that the monitor does not appear to have any red hues. The technician sees that the monitor has two types of inputs, VGA is currently in use, and the HDMI cable is not. The technician powers down the system and switches from using the VGA cable to the HDMI cable and the issue is resolved. Which of the following was MOST likely the issue?",
  409. "answers": "A. One of the pins on the VGA cable was damaged. B. The monitor did not natively support VGA input. C. The PC was originally configured to output to HDMI. D. The video card drivers were out of date.",
  410. "final_answer": " Correct Answer: A A. One of the pins on the VGA cable was damaged. Section: Hardware NetTroublshooting "
  411. },
  412. {
  413. "question": "A technician has upgraded the BIOS of a system that is running with multiple hard drives. Afterward, the system will not boot and displays an error message “Operating system not found”. Which of the following is the FIRST thing the technician should inspect?",
  414. "answers": "A. The hard drive type settings in the BIOS B. The power supply connections to the hard drives C. The boot sequence settings in the BIOS D. The motherboard SATA connectors",
  415. "final_answer": " Correct Answer: C C. The boot sequence settings in the BIOS Section: Hardware NetTroublshooting "
  416. },
  417. {
  418. "question": "A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens. The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps should the technician perform NEXT?",
  419. "answers": "A. Install the latest drivers from the hardware vendor. B. Perform a scan of the drive for file fragmentation. C. Run chkdsk on the workstation’s hard drive. D. Reformat the drive and reinstall the OS.",
  420. "final_answer": " Correct Answer: B B. Perform a scan of the drive for file fragmentation. Section: Hardware NetTroublshooting "
  421. },
  422. {
  423. "question": "The loud clicking noise coming from a faulty hard drive is MOST likely created by:",
  424. "answers": "A. the coil reversing polarity in an endless loop. B. one or more bad spindle motor bearings. C. repeated motion of the read/write head armature parallel to the platter. D. the solid state read/write head scratching the platter surface.",
  425. "final_answer": " Correct Answer: C Section: Hardware NetTroublshooting C. repeated motion of the read/write head armature parallel to the platter. "
  426. },
  427. {
  428. "question": "A printer on the second floor is not printing for anyone. However, the printer has power and displays ready on the LCD display. There is paper in the trays and the toner was recently changed. The system administrator goes to the location with a laptop and tests the network port and is able to connect. Jobs are being queued on the local machines. Which of the following should the system administrator do to get the printer functioning again?",
  429. "answers": "A. Move the printer to a known good port and connect to the network B. Replace the network cable to the printer C. Verify the server’s print spooler service is running D. Attach the printer directly to the laptop and print a test page",
  430. "final_answer": " Correct Answer: C C. Verify the server’s print spooler service is running Section: Hardware NetTroublshooting "
  431. },
  432. {
  433. "question": "A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue?",
  434. "answers": "A. Slow transfer speeds B. IP address conflict C. Incorrect gateway D. Packet collisions",
  435. "final_answer": " Correct Answer: B B. IP address conflict Section: Hardware NetTroublshooting "
  436. },
  437. {
  438. "question": "The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the following issues are the MOST likely reasons? (Select TWO).",
  439. "answers": "A. The source cable is disconnected B. The monitor’s brightness is set too low C. The backlighting of the monitor is faulty D. The monitor’s contrast is set too high E. No device is sending source video",
  440. "final_answer": " Correct Answers: A,E A. The source cable is disconnected E. No device is sending source video Section: Hardware NetTroublshooting "
  441. },
  442. {
  443. "question": "Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform?",
  444. "answers": "A. Remove the laptop bezel B. Document and label each cable and screw location C. Organize the replacement parts D. Refer to the manufacturer’s documentation",
  445. "final_answer": " Correct Answer: D D. Refer to the manufacturer’s documentation Section: Hardware NetTroublshooting "
  446. },
  447. {
  448. "question": "A customer has left a computer monitor on over the weekend and now notices slight discoloration of the screen. This is an example of:",
  449. "answers": "A. a failing backlight. B. burn in. C. a bad inverter. D. dead pixels. E. EMI.",
  450. "final_answer": " Correct Answer: B B. burn in. Section: Hardware NetTroublshooting "
  451. },
  452. {
  453. "question": "A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a building. However, users working on their laptops in the common areas have Internet connectivity. Which of the following is the MOST likely cause?",
  454. "answers": "A. Weak RF signals B. Out of date Ethernet driver C. Enabled MAC filtering D. Duplicate IP addresses",
  455. "final_answer": " Correct Answer: A A. Weak RF signals Section: Hardware NetTroublshooting "
  456. },
  457. {
  458. "question": "A network printer is online and ready. The accounting group is unable to print to this network printer, but other departments can. Which of the following would the technician use to resolve the problem?",
  459. "answers": "A. Replace the printer’s network cable B. Modify the security setting of the print spooler C. Restart the TCP/IP print spooler service D. Use the manufacturer’s maintenance kit",
  460. "final_answer": " Correct Answer: B B. Modify the security setting of the print spooler Section: Hardware NetTroublshooting "
  461. },
  462. {
  463. "question": "After receiving a call from an executive, a technician walks into a meeting room to find that the projector is not showing the screen of the executive’s laptop. The projector shows a message that reads “No video signal”. Which of the following is the FIRST thing that the technician should do?",
  464. "answers": "A. Adjust the laptop’s screen brightness B. Replace the projector’s bulb C. Verify the VGA cable is connected D. Ensure secondary display is enabled",
  465. "final_answer": " Correct Answer: C C. Verify the VGA cable is connected Section: Hardware NetTroublshooting "
  466. },
  467. {
  468. "question": "A client’s computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems?",
  469. "answers": "A. nbtstat B. tracert C. nslookup D. netstat",
  470. "final_answer": " Correct Answer: B B. tracert Section: Hardware NetTroublshooting "
  471. },
  472. {
  473. "question": "A user has reported that the company notebook is performing some random mouse actions requiring the user to make a lot of typing corrections. How can the technician solve the issue for the user?",
  474. "answers": "A. Adjust the mouse settings so the mouse moves slower B. Reverse the buttons on the mouse pad C. Adjust the mouse settings so the mouse moves faster D. Use the function keys to disable the mouse pad",
  475. "final_answer": " Correct Answer: D Section: Hardware NetTroublshooting "
  476. },
  477. {
  478. "question": "A client, Ann, is having issues with a PC shutting down. There are no error messages displayed before the system powers off. Ann reports that this started after she installed and began using CAD software. The hard drive, video card, and RAM all meet the software requirements and have passed diagnostics. Which of the following is MOST likely the issue?",
  479. "answers": "A. The video card has 3D acceleration disabled. B. The hard drive is IDE instead of SATA. C. The hard drive needs to be repartitioned. D. The PSU is underpowered for the system.",
  480. "final_answer": " Correct Answer: D D. The PSU is underpowered for the system. Section: Hardware NetTroublshooting "
  481. },
  482. {
  483. "question": "A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will allow the user to change the file system on the hard drive?",
  484. "answers": "A. format B. defrag C. bootrec D. chkdsk",
  485. "final_answer": " Correct Answer: A A. format Section: Hardware NetTroublshooting "
  486. },
  487. {
  488. "question": "A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is not displaying anything on the screen and is not making any sounds during boot up. Which of the following should be used to further troubleshoot the workstation?",
  489. "answers": "A. Loop back plug B. POST card C. Power supply tester D. Multimeter",
  490. "final_answer": " Correct Answer: B Section: Hardware NetTroublshooting "
  491. },
  492. {
  493. "question": "A user states there are multiple small black dots on an LCD screen. Which of the following should be done to resolve the issue?",
  494. "answers": "A. Replace monitor. B. Replace video card. C. Replace video cable. D. Replace power supply.",
  495. "final_answer": " Correct Answer: A Section: Hardware NetTroublshooting "
  496. },
  497. {
  498. "question": "A user reports that the mouse is not working properly. The technician notices on the user’s workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue?",
  499. "answers": "A. Failed Operating System B. Faulty mouse C. Faulty CPU D. Not enough memory",
  500. "final_answer": " Correct Answer: D Section: Hardware NetTroublshooting "
  501. },
  502. {
  503. "question": "A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?",
  504. "answers": "A. Update drivers B. Reseat the video card C. Use OSD tools D. Replace the monitor",
  505. "final_answer": " Correct Answer: C Section: Hardware NetTroublshooting "
  506. },
  507. {
  508. "question": "A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to identify the issue?",
  509. "answers": "A. ESD strap B. PSU tester C. Cable tester D. Loopback plug",
  510. "final_answer": " Correct Answer: B Section: Hardware NetTroublshooting "
  511. },
  512. {
  513. "question": "A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?",
  514. "answers": "A. Connect an external monitor into the laptop to determine if the LCD has failed. B. Boot the system from either a boot CD or other removable media type. C. Disconnect the AC and battery power and hold the power button for several seconds. D. Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop.",
  515. "final_answer": " Correct Answer: C Section: Hardware NetTroublshooting "
  516. },
  517. {
  518. "question": "Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is MOST likely the cause of this anomaly?",
  519. "answers": "A. The workstation battery needs to be replaced. B. The NIC is functioning intermittently. C. Failed driver updates for the workstation’s devices. D. The surge protector lost AC power.",
  520. "final_answer": " Correct Answer: D Section: Hardware NetTroublshooting "
  521. },
  522. {
  523. "question": "A user notices the printer that is used for printing global shipper’s labels is missing columns in the printed labels. The special label stock is new and appears to be fine. Which of the following should the technician perform FIRST when troubleshooting this problem?",
  524. "answers": "A. Remove any stuck labels from the paper path B. Clean the pickup rollers and check them for wear C. Clean the print head with approved materials D. Replace and realign the print head",
  525. "final_answer": " Correct Answer: C Section: Hardware NetTroublshooting "
  526. },
  527. {
  528. "question": "A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system’s BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails. Which of the following is MOST likely the cause of failure?",
  529. "answers": "A. The boot CD has failed and needs to be replaced. B. The hard drive needs to have its configuration manually defined in the BIOS. C. The PC’s power supply is not providing enough power to the new hard drive. D. The hard drive has not been partitioned correctly.",
  530. "final_answer": " Correct Answer: D Section: Hardware NetTroublshooting "
  531. },
  532. {
  533. "question": "A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following is the MOST likely reason?",
  534. "answers": "A. Poor paper quality B. Incorrect paper size C. Defective duplexer D. Worn feed rollers",
  535. "final_answer": " Correct Answer: D Section: Hardware NetTroublshooting "
  536. },
  537. {
  538. "question": "A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives?",
  539. "answers": "A. Controller firmware B. Power requirements C. File system type D. System BIOS",
  540. "final_answer": " Correct Answer: A Section: Hardware NetTroublshooting "
  541. },
  542. {
  543. "question": "A customer states that when booting up the workstation, there is a message that says “no operating system detected”; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem?",
  544. "answers": "A. Reinstall the operating system to reinstall the hardware drivers. B. Modify the boot.ini within the operating system. C. Modify the boot sequence within the UEFI. D. Disable the TPM chip to turn off data encryption.",
  545. "final_answer": " Correct Answer: C Section: Mix Questions "
  546. },
  547. {
  548. "question": "A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to resolve the problem?",
  549. "answers": "A. Reseat the drive cable in the array. B. Replace the RAID controller. C. Replace the faulty drive in the array. D. Reinstall the RAID drivers.",
  550. "final_answer": " Correct Answer: C Section: Hardware NetTroublshooting "
  551. },
  552. {
  553. "question": "Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal?",
  554. "answers": "A. DHCP B. IPv6 C. DMZ D. SSID",
  555. "final_answer": " Correct Answer: D Section: Hardware NetTroublshooting "
  556. },
  557. {
  558. "question": "A user is watching streaming video on a home network, but experiences buffering and delays when there are too many people on the network. Which of the following is MOST likely to resolve the issue?",
  559. "answers": "A. Disable SSID broadcast B. Setup UPnP C. Enable QoS D. Configure DMZ",
  560. "final_answer": " Correct Answer: C Section: Mix Questions "
  561. },
  562. {
  563. "question": "A customer signed up for the mobile pay service to use with their first generation smartphone but it does not work at any place that supports the mobile pay service. Which of the following is missing from the customer’s smartphone?",
  564. "answers": "A. RFID B. IMSI C. NFC chip D. Bluetooth",
  565. "final_answer": " Correct Answer: C Section: Mix Questions "
  566. },
  567. {
  568. "question": "A small office would like to offer Internet access to customers while onsite. However, customers should not be able to access any corporate data. Which of the following networking features would BEST enable this?",
  569. "answers": "A. Configure a guest wireless network B. Implement a DMZ C. Disable NAT on the wireless network D. Disable the SSID E. Assign static IPs for all devices",
  570. "final_answer": " Correct Answer: A Section: Mix Questions "
  571. },
  572. {
  573. "question": "Which of the following is a type of fiber connector?",
  574. "answers": "A. RJ-11 B. F-connector C. BNC D. ST",
  575. "final_answer": " Correct Answer: D Section: Mix Questions "
  576. },
  577. {
  578. "question": "A user wants to store a personal video to view at a later time. Which of the following types of media is the LEAST expensive with a maximum capacity of 750MB?",
  579. "answers": "A. USB drive B. DVD-R C. Blu-Ray D. CD-R",
  580. "final_answer": " Correct Answer: D Section: Mix Questions "
  581. },
  582. {
  583. "question": "A technician is building a workstation that will only be used to connect remotely to a server. Which of the following types of PC configurations is BEST suited for this task?",
  584. "answers": "A. Thin client B. Home server PC C. CAD workstation D. AV workstation",
  585. "final_answer": " Correct Answer: A Section: Mix Questions "
  586. },
  587. {
  588. "question": "Which of the following ports is used when accessing a website with SSL encryption?",
  589. "answers": "A. 22 B. 80 C. 110 D. 443",
  590. "final_answer": " Correct Answer: D Section: Mix Questions "
  591. },
  592. {
  593. "question": "Which of the following types of media connectors carries digital video as well as audio?",
  594. "answers": "A. DVI-D B. DVI-A C. HDMI D. VGA",
  595. "final_answer": " Correct Answer: C Section: Mix Questions "
  596. },
  597. {
  598. "question": "Two drives in a RAID 5 have failed. Which of the following will the technician need to implement?",
  599. "answers": "A. Replace the failed drives and restore the data from backup to the RAID. B. Replace one of the failed drives and run the RAID repair. C. Replace the failed drives and format the RAID using the quick option. D. Replace one of the failed drives and repair the RAID using system utilities.",
  600. "final_answer": " Correct Answer: A Section: Mix Questions "
  601. },
  602. {
  603. "question": "A client, Joe, has reported issues with the back cover of his company-issued smartphone. Joe stated that it seems to either come off on its own, or will not seat properly on the phone. Which of the following is MOST likely the problem?",
  604. "answers": "A. The MicroSD card is not installed properly. B. The battery needs to be replaced. C. The charging port is bent. D. The smartphone has a non-OEM cover.",
  605. "final_answer": " Correct Answer: B Section: Mix Questions "
  606. },
  607. {
  608. "question": "A user wants to enable hands-free for a smartphone in a car. Which of the following needs to be performed?",
  609. "answers": "A. Enable WiFi B. Driver installation C. Device pairing D. Enable NFC",
  610. "final_answer": " Correct Answer: C Section: Mix Questions "
  611. },
  612. {
  613. "question": "Which of the following monitor technologies provide the widest viewing angle with rich colors and consistent backlighting? (Select TWO).",
  614. "answers": "A. Light Emitting Diode B. In-Plane Switching C. Plasma D. Twisted Nematic E. Cold Cathode Fluorescent Lamp",
  615. "final_answer": " Correct Answers: A,B Section: Mix Questions "
  616. },
  617. {
  618. "question": "A network technician connects a tone generator to an RJ-45 drop. Which of the following is the MOST likely reason for doing this?",
  619. "answers": "A. To validate proper wiring of the network jack B. To confirm continuity of the conductors C. To locate the position of the cable on a patch panel D. To test the transmission quality of the connection",
  620. "final_answer": " Correct Answer: C Section: Mix Questions "
  621. },
  622. {
  623. "question": "A customer wants to copy a database that is 97GB in size for multiple uses. Which of the following format specifications should the customer use?",
  624. "answers": "A. BD – RE DL B. BDXL C. BD – RE D. BD-R",
  625. "final_answer": " Correct Answer: A Section: Mix Questions "
  626. },
  627. {
  628. "question": "A SOHO is considering a purchase of several printers that will facilitate printing on both sides of the media. Which of the following optional add-ons will provide this functionality?",
  629. "answers": "A. Collate B. Duplex C. Fast draft D. Paper type",
  630. "final_answer": " Correct Answer: B Section: Mix Questions "
  631. },
  632. {
  633. "question": "A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this?",
  634. "answers": "A. Serial B. Ethernet C. USB D. eSATA",
  635. "final_answer": " Correct Answer: B Section: Mix Questions "
  636. },
  637. {
  638. "question": "A technician is installing a wireless router to be used as an access point. The company firewall will assign IP addresses to devices on the wireless network. Which of the following settings does the technician need to disable on the wireless router to accomplish this?",
  639. "answers": "A. NAT B. DMZ C. PAT D. DHCP",
  640. "final_answer": " Correct Answer: D Section: Mix Questions "
  641. },
  642. {
  643. "question": "A user is unable to show an Android smartphone display on a TV. Which of the following settings should the technician check to resolve this issue?",
  644. "answers": "A. Multi-window B. Air view C. Air browse D. Screen mirroring",
  645. "final_answer": " Correct Answer: D Section: Mix Questions "
  646. },
  647. {
  648. "question": "A PC has been randomly rebooting several times a day. The technician checks the case for overheating and finds the fans appear to be operating normally. Which of the following should the technician check NEXT?",
  649. "answers": "A. The motherboard for any sign of swollen capacitors B. The disk drive to determine if it is defragmented and operating properly C. The embedded NIC to ensure it has the latest firmware and drivers D. The RAM to confirm it is the correct type for the motherboard being used",
  650. "final_answer": " Correct Answer: A Section: Mix Questions "
  651. },
  652. {
  653. "question": "A user is reporting toner smudging on paper after printing. Which of the following should the technician inspect?",
  654. "answers": "A. Print spooler B. Fuser C. Rollers D. Maintenance kit",
  655. "final_answer": " Correct Answer: B Section: Mix Questions "
  656. },
  657. {
  658. "question": "A new employee has reported that print jobs are printing as garbled text. Which of the following is MOST likely the reason for this issue?",
  659. "answers": "A. The printer needs a maintenance kit installed B. The network cable on the printer is unplugged C. The workstation has the incorrect drivers installed D. The employee does not have the proper permissions",
  660. "final_answer": " Correct Answer: C Section: Mix Questions "
  661. },
  662. {
  663. "question": "A customer is reporting that after removing a laptop from the docking station and bringing it home, the cursor occasionally jumps around the screen while the customer is typing. Which of the following should the technician do to mitigate this issue?",
  664. "answers": "A. Disable the touch pad on the laptop B. Install new keyboard drivers for the laptop C. Install new drivers for the docking station D. Disable the keyboard on the laptop",
  665. "final_answer": " Correct Answer: A Section: Mix Questions "
  666. },
  667. {
  668. "question": "Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured?",
  669. "answers": "A. Channels B. DHCP C. Port forwarding D. Firmware",
  670. "final_answer": " Correct Answer: C Section: Mix Questions "
  671. },
  672. {
  673. "question": "Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her presentation yesterday. Which of the following troubleshooting steps should be completed?",
  674. "answers": "A. Use a multimeter to test voltage. B. Replace the laptop with a new one. C. Replace the battery. D. Connect an external display device.",
  675. "final_answer": " Correct Answer: D Section: Mix Questions "
  676. },
  677. {
  678. "question": "A technician is asked to install Microsoft office directly on a customer’s computing device. The technician notifies the customer that office cannot be installed directly on that device. Which of the following device types does the customer have?",
  679. "answers": "A. Mac B. Thick client C. Thin client D. Phablet",
  680. "final_answer": " Correct Answer: C Section: Mix Questions "
  681. },
  682. {
  683. "question": "A customer wants to connect a laptop to a mobile device’s Internet for use in situations where there is no Internet connectivity. Which of the following technologies would the technician recommend to the customer?",
  684. "answers": "A. IR B. NFC C. Hotspot D. Lightning",
  685. "final_answer": " Correct Answer: C Section: Mix Questions "
  686. },
  687. {
  688. "question": "Which of the following wireless technologies is LEAST likely to be intercepted by a third party?",
  689. "answers": "A. NFC B. Bluetooth C. WiFi D. Cellular",
  690. "final_answer": " Correct Answer: A Section: Mix Questions "
  691. },
  692. {
  693. "question": "A user is noticing fine black particles on printouts and in the printer itself. Which of the following tools is recommended to fix this issue?",
  694. "answers": "A. Denatured alcohol B. Toner vacuum C. Compressed air D. Moist towel",
  695. "final_answer": " Correct Answer: B Section: Mix Questions "
  696. },
  697. {
  698. "question": "A user works in a public kiosk where their laptop is susceptible to theft. The information can be remotely wiped so data loss is not a concern. Which of the following options should be considered to secure the laptop?",
  699. "answers": "A. Use data encryption. B. Use a cable lock. C. Use multifactor authentication. D. Use a strong password.",
  700. "final_answer": " Correct Answer: B Section: Mix Questions "
  701. },
  702. {
  703. "question": "A technician finds an external hard drive with the markings “IEEE 1394” on it. Which of the following cable types would be needed to view the contents of this drive?",
  704. "answers": "A. Ethernet B. eSATA C. FireWire D. MicroUSB",
  705. "final_answer": " Correct Answer: C Section: Mix Questions "
  706. },
  707. {
  708. "question": "A user creates a file in presentation software to be shown on a widescreen display. The user would like to adjust the aspect ratio of the slides in the presentation software so they display without extra black areas on the top, bottom, left, or right of the slides. Which of the following aspect ratios would BEST meet this requirement?",
  709. "answers": "A. 4:3 B. 5:4 C. 16:9 D. 256:135",
  710. "final_answer": " Correct Answer: C Section: Mix Questions"
  711. },
  712. {
  713. "question": "The technician is troubleshooting a connection issue between the switch and the wall jack. The user is plugged into the jack; however, there is no connection. The technician goes into the switch room to see if the cable is plugged into the switch, but none of the cables are labeled. Which of the following tools would the technician MOST likely use to find this cable?",
  714. "answers": "A. WiFi analyzer B. Loopback plug C. Multimeter D. Tone generator",
  715. "final_answer": " Correct Answer: D Section: Mix Questions "
  716. },
  717. {
  718. "question": "an inkjet printer not printing properly. The user’s computer has the printer software loaded and is not displaying any errors. A test print was performed, with one of the colors not printing properly. Which of the following would the technician typically perform FIRST to resolve the issue?",
  719. "answers": "A. Replace cartridges B. Run a cleaning page C. Clean heads D. Clean fuser assembly",
  720. "final_answer": " Correct Answer: C Section: Mix Questions "
  721. },
  722. {
  723. "question": "A technician is required to connect a new cable to an open port on the patch panel. Which of the following would the technician MOST likely use in this situation?",
  724. "answers": "A. Loopback tool B. Multimeter C. Punchdown tool D. Toner probe",
  725. "final_answer": " Correct Answer: C Section: Mix Questions "
  726. },
  727. {
  728. "question": "Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch?",
  729. "answers": "A. Router B. Repeater C. Patch panel D. PoE injector",
  730. "final_answer": " Correct Answer: C Section: Mix Questions "
  731. },
  732. {
  733. "question": "A technician is responsible for setting up laptops in a room for a small conference. The laptops need to communicate with each other as well as a workstation in the room. The workstation has a wireless expansion card. A switch is not available for the laptops and they cannot access the corporate network. Which of the following does the technician need to implement?",
  734. "answers": "A. Adhoc network B. Bluetooth network C. Serial network D. USB network",
  735. "final_answer": " Correct Answer: A Section: Mix Questions "
  736. },
  737. {
  738. "question": "A technician is planning on running multimode fiber and only needs the fiber runs to be 500 feet (152 meters) in distance. Which of the following connectors should the technician use?",
  739. "answers": "A. BNC B. LC C. ST D. F",
  740. "final_answer": " Correct Answer: C Section: Mix Questions "
  741. },
  742. {
  743. "question": "A video projector shows the image from a laptop, but everything is colored blue. Which of the following is the MOST likely the cause?",
  744. "answers": "A. Dead pixels B. Video resolution C. Failing lamp D. VGA connection",
  745. "final_answer": " Correct Answer: D Section: Mix Questions "
  746. },
  747. {
  748. "question": "A technician is tasked with setting up a workstation in a new location. The technician realizes there is no network connectivity and the workstation’s NIC does not have a link light. Given the connection in the wall is correctly labeled, which of the following would be BEST for the technician to use NEXT?",
  749. "answers": "A. A multimeter B. A tone generator C. A cable tester D. A punchdown tool",
  750. "final_answer": " Correct Answer: C Section: Mix Questions "
  751. },
  752. {
  753. "question": "A user wants pages 1-5 separated from 6-8 when they are retrieved from the printer. Which of the following settings would the user change in the print job to ensure the pages are separated?",
  754. "answers": "A. Duplex B. Collate C. Orientation D. Quality",
  755. "final_answer": " Correct Answer: B Section: Mix Questions "
  756. },
  757. {
  758. "question": "Which of the following would likely be the MOST cost-effective media to use for storing 8GB of data?",
  759. "answers": "A. DVD RW B. CD-ROM C. Tape backup D. DVD+R DL",
  760. "final_answer": " Correct Answer: D Section: Mix Questions "
  761. },
  762. {
  763. "question": "A new company is thinking of upgrading its media workstation in the conference room. The computer will be predominantly used for graphically intensive presentations, slideshows, and video gaming tournaments. Which of the following BEST satisfies the needs of the company?",
  764. "answers": "A. High-end video, high-end audio, multicore processor B. Minimum RAM required, network connectivity, high-end cooling C. Media streaming, file sharing, gigabit NIC, dual monitors, TV tuner D. Network connectivity, TV tuner, surround sound audio, dual monitors",
  765. "final_answer": " Correct Answer: A Section: Mix Questions "
  766. },
  767. {
  768. "question": "Which of the following is an advantage of UDP over TCP?",
  769. "answers": "A. It is connection based. B. It uses flow control. C. It transfers packets faster. D. It uses connection handshakes.",
  770. "final_answer": " Correct Answer: C Section: Mix Questions "
  771. },
  772. {
  773. "question": "Which of the following is an advantage of using static IP addresses for a business?",
  774. "answers": "A. High availability B. Simplifies IP management C. Lower security risk D. Scalability for upgrades",
  775. "final_answer": " Correct Answer: A Section: Mix Questions "
  776. },
  777. {
  778. "question": "A technician has just installed a wireless access point in a customer’s home office. While testing the network and browsing the Internet, the technician finds that the connection is not stable, speeds are slow, and websites sometimes do not load. Which of the following should the technician do FIRST?",
  779. "answers": "A. Re-enable the broadcasting of the access point’s SSID so it is visible to mobile devices. B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel. C. Reconfigure network devices to use static IPs instead of DHCP-assigned addresses. D. Change the signal encryption from WPA2 to WEP to ease transmission overhead.",
  780. "final_answer": " Correct Answer: B Section: Mix Questions "
  781. },
  782. {
  783. "question": "Which of the following features is an advantage of a switch over a hub?",
  784. "answers": "A. A switch routes packets instead of frames to different networks. B. A switch divides bandwidth among connected devices. C. A switch broadcasts the data frames to every connected device. D. A switch sends data frames to the correct connected device.",
  785. "final_answer": " Correct Answer: D Section: Mix Questions "
  786. },
  787. {
  788. "question": "A technician needs to boot a PC from a USB drive. Which of the following settings should be disabled to accomplish this task?",
  789. "answers": "A. Fast Boot B. UEFI Admin Password C. Secure Boot D. Legacy Boot",
  790. "final_answer": " Correct Answer: C Section: Mix Questions "
  791. },
  792. {
  793. "question": "Which of the following connectors can be used for video, audio, and storage devices?",
  794. "answers": "A. DVI B. DisplayPort C. HDMI D. Thunderbolt",
  795. "final_answer": " Correct Answer: D Section: Mix Questions "
  796. },
  797. {
  798. "question": "Which of the following is used to facilitate communications with a user’s smartphone in order to make purchases and payments by proximity?",
  799. "answers": "A. Bluetooth B. IR C. NFC D. WPS",
  800. "final_answer": " Correct Answer: C Section: Mix Questions "
  801. },
  802. {
  803. "question": "Which of the following network devices filters traffic of many different protocols based on a predetermined set of rules established by a system administrator?",
  804. "answers": "A. Proxy B. Switch C. Firewall D. Router",
  805. "final_answer": " Correct Answer: C Section: Mix Questions "
  806. },
  807. {
  808. "question": "A technician is installing a network-enabled security system that features IP-based cameras. To access the system remotely, which of the following capabilities is MOST likely to require configuration?",
  809. "answers": "A. VPN passthrough B. QoS C. Static IPs D. Port forwarding",
  810. "final_answer": " Correct Answer: D Section: Mix Questions "
  811. },
  812. {
  813. "question": "An employee wants to work more efficiently from home. The IT manager suggests the employee consider purchasing a device that will allow use of monitor and input devices with the work laptop. Which of the following devices is MOST suitable for this purpose?",
  814. "answers": "A. Docking station B. Set-top box C. KVM switch D. USB hub",
  815. "final_answer": " Correct Answer: A Section: Mix Questions "
  816. },
  817. {
  818. "question": "A company wants to conserve paper without limiting the ability to print. Which of the following settings needs to be configured?",
  819. "answers": "A. Orientation B. Duplex C. Collate D. Quality",
  820. "final_answer": " Correct Answer: B Section: Mix Questions "
  821. },
  822. {
  823. "question": "Which of the following devices is primarily intended to provide 24/7 diagnostic and biometric data regarding the user?",
  824. "answers": "A. Fitness monitor B. e-Reader C. Smartwatch D. Smartphone",
  825. "final_answer": " Correct Answer: A Section: Mix Questions "
  826. },
  827. {
  828. "question": "A user has received an error message when connecting to the wireless network. The error indicates the IP address being used by the user’s system is already in use. A DHCP server is used on the network. After having the user disconnect from the wireless network, the technician is still able to ping the user’s IP address. Which of the following is MOST likely the cause?",
  829. "answers": "A. The user has a statically assigned IP address in the DHCP server scope. B. The system’s local firewall is blocking SYN/ACK traffic from the DHCP server. C. The DHCP server’s scope has been exhausted and no additional IP addresses are available. D. The user is also connected to the wired network with a LAN cable.",
  830. "final_answer": " Correct Answer: A Section: Mix Questions "
  831. },
  832. {
  833. "question": "An IT manager needs to install a large display in a front office area with a lot of natural light. Which of the following display technologies will BEST satisfy the requirements of the design plan?",
  834. "answers": "A. CRT B. CCFL LCD C. IPS LCD D. LED LCD",
  835. "final_answer": " Correct Answer: D Section: Mix Questions "
  836. },
  837. {
  838. "question": "After migrating a network-based print queue to a new server, users are reporting that documents are not printing correctly and print jobs will error out or print garbled text. Which of the following actions will BEST resolve this issue for the affected users?",
  839. "answers": "A. Install the correct drivers on the server. B. Delete and reconnect to the print queue on the client machine. C. Restart the print queues on the print server. D. Reinstall the printer drivers on the client desktops.",
  840. "final_answer": " Correct Answer: A Section: Mix Questions "
  841. },
  842. {
  843. "question": "The Chief Executive Officer (CEO) of a company has requested outside access to a server within the company network so that sensitive documents can be worked on from home. Which of the following is the MOST appropriate tool to give the CEO the requested access?",
  844. "answers": "A. VNC B. Port forwarding C. Port triggering D. VPN",
  845. "final_answer": " Correct Answer: D Section: Mix Questions "
  846. },
  847. {
  848. "question": "A server has been configured behind a firewall and a website has been deployed, but customers are unable to access the website. Which of the following should the technician do to ensure the customers can access the site?",
  849. "answers": "A. Place server in DMZ. B. Change DHCP settings. C. Enable port forwarding. D. Adjust QoS settings.",
  850. "final_answer": " Correct Answer: C Section: Mix Questions "
  851. },
  852. {
  853. "question": "Users have started calling the helpdesk reporting they cannot access resources on the network or the Internet. A technician has verified all hardware connections are operational. Which of the following settings should the technician check NEXT on the router?",
  854. "answers": "A. SNMP B. NNTP C. DHCP D. WLAN",
  855. "final_answer": " Correct Answer: C Section: Mix Questions "
  856. },
  857. {
  858. "question": "A user reports the cursor jumps around when typing in documents on a new laptop. Which of the following is MOST likely causing the issue?",
  859. "answers": "A. Touchpad settings B. Screen calibration C. Incompatible software D. Unsigned hardware",
  860. "final_answer": " Correct Answer: A Section: Mix Questions "
  861. },
  862. {
  863. "question": "A technician needs to set up a VPN for a small office. To ensure the network traffic is routed to the correct machine, which of the following MUST the technician do on the router to accommodate this?",
  864. "answers": "A. Port forwarding B. Port redundancy C. Port triggering D. Port selection",
  865. "final_answer": " Correct Answer: A Section: Mix Questions "
  866. },
  867. {
  868. "question": "A technician has just installed a new SOHO router. There are four people sharing the Internet connection, and whenever one specific user comes online and begins streaming media, browsing slows down for the other users. Which of the following settings can the technician adjust so the experience is universal for all users?",
  869. "answers": "A. DSL B. QoS C. VNC D. WAN",
  870. "final_answer": " Correct Answer: B Section: Mix Questions "
  871. },
  872. {
  873. "question": "A customer needs a router that will be able to handle all incoming and outgoing networking traffic independent of the rest of the building. The customer would like the PCs to immediately connect to the Internet and network resources without any additional configuration. Which of the following should the technician do to meet the requirements?",
  874. "answers": "A. Configure the router for DHCP. B. Configure the router for NAT. C. Configure the router for port forwarding. D. Configure the router for QoS.",
  875. "final_answer": " Correct Answer: A Section: Mix Questions "
  876. },
  877. {
  878. "question": "A user is attempting to print a color document but it will not print in color. Which of the following should the technician do FIRST to fix the problem?",
  879. "answers": "A. Reset printer IP address. B. Change color toner cartridge. C. Check grayscale setting. D. Reinstall printer driver.",
  880. "final_answer": " Correct Answer: C Section: Mix Questions "
  881. },
  882. {
  883. "question": "Which of the following expansion ports would be used to enable transfer of power, data, and video to peripheral devices on an Apple computer?",
  884. "answers": "A. HDMI Video B. Lightning C. USB 2.0 D. Thunderbolt",
  885. "final_answer": " Correct Answer: D Section: Mix Questions "
  886. },
  887. {
  888. "question": "Which of the following are the BEST features to include in a Home Theater PC? (Select TWO).",
  889. "answers": "A. Liquid Cooling B. VGA Output C. Dual Monitors D. Digital Audio E. HDMI Output F. NFC Capability",
  890. "final_answer": " Correct Answers: D,E Section: Mix Questions "
  891. },
  892. {
  893. "question": "A finance officer has submitted a request for a new wireless access point. The technician has set up the physical equipment and powered it on, but the router will not recognize it. Which of the following should the technician do to correct the problem?",
  894. "answers": "A. Install firmware updates B. Run Windows updates C. Perform RPM updates D. Use apt-get for updates",
  895. "final_answer": " Correct Answer: A Section: Mix Questions "
  896. },
  897. {
  898. "question": "A user reports the inability to access a company server using the FTP protocol. A technician finds other ports to the server seem to work normally. The technician has determined the problem is an incorrectly configured software firewall on the user’s machine. Which of the following is MOST likely the cause?",
  899. "answers": "A. Incoming connections on port 445 are blocked. B. Outgoing connections on port 443 are blocked. C. Incoming connections on port 143 are blocked. D. Outgoing connections on port 80 are blocked. E. Outgoing connections on port 21 are blocked.",
  900. "final_answer": " Correct Answer: E Section: Mix Questions "
  901. },
  902. {
  903. "question": "A technician is setting up a printer in a training room. The trainer needs to be able to print multiple copies of the training documentation for the classes. Which of the following should the technician configure on the printer to facilitate this?",
  904. "answers": "A. Scanning B. Collating C. Faxing D. Duplexing",
  905. "final_answer": " Correct Answer: B Section: Mix Questions "
  906. },
  907. {
  908. "question": "DRAG DROP A customer has requested two custom PCs, one for his family room and one for his home office. The family room PC will be used by all the family members and should be able to playhigh definition movies and show family pictures. The office PC is used for the customer’s architectural design business and should be able to handle the intensive design work and multitasking the customer performs. The office PC must be configured with more power efficient computing than the family room PC. Instructions: Use the tabs at the top to switch between the PCs. Objects should be placed on the appropriate slot/display areas and can only be used once. All slot/display areas should be filled. Once the simulation is complete select the done button to submit. Build PCs for the Family Room and Home Office Select and Place: ",
  909. "answers": "",
  910. "final_answer": ""
  911. },
  912. {
  913. "question": "A user is reporting that a desktop computer with a RAID 1 array is running slowly. Upon performing a reboot, the technician sees S.M.A.R.T. errors during boot up. Which of the following tools would the technician use FIRST to troubleshoot the errors?",
  914. "answers": "A. diskpart B. chkdsk C. format D. clean",
  915. "final_answer": " Correct Answer: B Section: Mix Questions "
  916. },
  917. {
  918. "question": "A technician has been tasked with setting up email on a user’s phone. The user also wants the email to remain on the server. Which of the following ports would be BEST for setting up the phone?",
  919. "answers": "A. 80 B. 110 C. 143 D. 443",
  920. "final_answer": " Correct Answer: C Section: Mix Questions "
  921. },
  922. {
  923. "question": "DRAG DROP You would like to build a PC for storage redundancy. Select the appropriate IDE drives and build the PC for MAXIMUM performance, while using the MINIMUM amount of drives. Instructions: Drives can be reused, but bays are only used once. Select the done button to submit your response. Select and Place:",
  924. "answers": "",
  925. "final_answer": " "
  926. },
  927. {
  928. "question": "There are 20 laptops in a room and they all need to connect wirelessly to the network. Which of the following would be the BEST device to use?",
  929. "answers": "A. Switch B. Router C. Access point D. Hub",
  930. "final_answer": " Correct Answer: C C. Access point Section: Mix Questions "
  931. },
  932. {
  933. "question": "A user’s iPhone will not power on. Which of the following should the technician do FIRST to isolate the problem?",
  934. "answers": "A. Plug the phone into a known good charger B. Remove and reseat the battery C. Replace the screen glass assembly D. Replace the battery and charge the phone.",
  935. "final_answer": " Correct Answer: A A. Plug the phone into a known good charger Section: Mix Questions "
  936. },
  937. {
  938. "question": "Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN?",
  939. "answers": "A. IMAP B. SMB C. SSH D. RDP",
  940. "final_answer": " Correct Answer: B B. SMB Section: Mix Questions "
  941. },
  942. {
  943. "question": "A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST?",
  944. "answers": "A. Apply a new preventative maintenance kit. B. Ensure the MFD is connected and on the network. C. Replace all empty ink cartridges in the MFD. D. Check the toner level to see if it is low.",
  945. "final_answer": " Correct Answer: D "
  946. },
  947. {
  948. "question": "Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54 Mbps?",
  949. "answers": "A. 802.11a B. 802.11b C. 802.11g D. 802.11n",
  950. "final_answer": " Correct Answer: A "
  951. },
  952. {
  953. "question": "Which of the following wireless transmission methods requires line of sight?",
  954. "answers": "A. Infrared B. RFID C. 802.11a D. Bluetooth",
  955. "final_answer": " Correct Answer: A Explanation/Reference: http://electronics.howstuffworks.com/remote-control2.htm "
  956. },
  957. {
  958. "question": "Which of the following external ports would a technician use to connect a keyboard? (Select TWO).",
  959. "answers": "A. eSATA B. IEEE 1394 C. USB D. PS/2 E. VGA",
  960. "final_answer": " Correct Answer: C,D "
  961. },
  962. {
  963. "question": "The marking department of a company needs to transfer files to local storage devices for read/write access. Which of the following types external drive connections should the technician recommend for the FASTEST transfer speeds?",
  964. "answers": "A. eSATA B. USB 3.0 C. SATA D. Thunderbolt",
  965. "final_answer": " Correct Answer: D "
  966. },
  967. {
  968. "question": "A technician works for a company that has virtual servers and virtual desktops. The company hires a user who only needs to access the virtual desktops. Which of the following is the MOST cost-effective workstation to purchase?",
  969. "answers": "A. Thin client B. Gaming PC C. CAD PC D. Thick client",
  970. "final_answer": " Correct Answer: A "
  971. },
  972. {
  973. "question": "A user, Joe, is watching a training education video and notices dark pin-sized dots in the same location on his laptop LCD screen. Which of the following is the cause of this issue?",
  974. "answers": "A. Distorted image B. Dead pixels C. Pixelation D. Incorrect color palette",
  975. "final_answer": " Correct Answer: B "
  976. },
  977. {
  978. "question": "A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxes over a VoIP line. The telephone line connected to the expansion card is MOST likely which of the following cable types?",
  979. "answers": "A. Coaxial B. CAT3 C. CAT6 D. Multi-mode fiber E. Single-mode fiber",
  980. "final_answer": " Correct Answer: C Section: Mix Questions "
  981. },
  982. {
  983. "question": "Which of the following components of a motherboard is responsible for communications between CPU and RAM?",
  984. "answers": "A. North Bridge B. South Bridge C. PCIe slot D. CMOS battery",
  985. "final_answer": " Correct Answer: A "
  986. },
  987. {
  988. "question": "A user is on a business trip with a company issued Windows 7 laptop and is unable to connect to corporate WLAN. To temporarily reconfigure the settings, which of the following must the technician must access?",
  989. "answers": "A. Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection Properties B. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Profile Types C. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Create an ad hoc network D. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Manually create a network profile",
  990. "final_answer": " Correct Answer: A Section: Mix Questions "
  991. },
  992. {
  993. "question": "A user wants to connect a laptop to the office LAN, charge the battery, and have a dual screen setup. Which of the following would BEST solve this user’s requirements?",
  994. "answers": "A. Digitizer B. Thunderbolt C. Docking station D. Desktop mode",
  995. "final_answer": " Correct Answer: C "
  996. },
  997. {
  998. "question": "A technician arrives in Germany and discovers that when their PC is plugged into the outlet, no power is received. Which of the following actions should the technician take to get the PC to operate?",
  999. "answers": "A. Change the BIOS settings to the local time B. Adjust the voltage selector switch C. Attach a 220-volt power strip from the current region to the PC D. Attach a 120-volt battery backup power supply to the PC",
  1000. "final_answer": " Correct Answer: B "
  1001. },
  1002. {
  1003. "question": "A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?",
  1004. "answers": "A. Establish a plan of action to resolve the problem B. Implement the solution C. Test the theory to determine cause D. Verify full system functionality",
  1005. "final_answer": " Correct Answer: C "
  1006. },
  1007. {
  1008. "question": "A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the battery appears to have swollen. The battery is still functional, but requires more frequent charging than it used to. Which of the following should the user do NEXT?",
  1009. "answers": "A. Remove the battery and let it cool for 24 hours B. Fully discharge and then fully recharge the battery C. Short the battery terminals with a paper clip D. Replace the battery with a new one",
  1010. "final_answer": " Correct Answer: D "
  1011. },
  1012. {
  1013. "question": "A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. The monitor power light is on and the OS seems to be loading. Which of the following is the MOST likely cause?",
  1014. "answers": "A. The display is defective. B. The video card needs to be flashed. C. The internal adapter has not been disabled. D. The new video card is defective.",
  1015. "final_answer": " Correct Answer: C "
  1016. },
  1017. {
  1018. "question": "A computer technician wants to boot up a computer using a USB flash drive. After inserting the USB drive and powering on the computer, it does not boot to the flash drive and instead boots to the OS on the hard drive. Which of the following is MOST likely the cause?",
  1019. "answers": "A. The boot order in the BIOS is incorrect B. The hard drive is not formatted C. There is a disc in the optical drive D. There is insufficient memory",
  1020. "final_answer": " Correct Answer: A "
  1021. },
  1022. {
  1023. "question": "A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?",
  1024. "answers": "A. Advertisements B. Resource consumption C. A trojan infection D. Unremoved viruses",
  1025. "final_answer": " Correct Answer: B "
  1026. },
  1027. {
  1028. "question": "Which of the following BIOS level settings allow an administrator to view warnings on possible hardware level changes?",
  1029. "answers": "A. Drive lock B. Intrusion detection C. BIOS password D. Trusted platform module",
  1030. "final_answer": " Correct Answer: B "
  1031. },
  1032. {
  1033. "question": "Which of the following operating system types will allow a user to utilize 16GB of RAM if installed on a PC workstation?",
  1034. "answers": "A. 8-bit B. 16-bit C. 32-bit D. 64-bit",
  1035. "final_answer": " Correct Answer: D "
  1036. },
  1037. {
  1038. "question": "Which of the following technologies is the MOST secure form of wireless encryption?",
  1039. "answers": "A. SSL B. WPA C. WEP D. TLS",
  1040. "final_answer": " Correct Answer: B "
  1041. },
  1042. {
  1043. "question": "The contrast ratio for an LCD monitor is BEST defined as the ratio between:",
  1044. "answers": "A. display resolution and brightness. B. power consumption and output intensity. C. power savings of a comparable CRT monitor and the LCD. D. the darkest and lightest displayed output.",
  1045. "final_answer": " Correct Answer: D "
  1046. },
  1047. {
  1048. "question": "Which of the following processing types allows two instructions to be received and processed nanoseconds apart?",
  1049. "answers": "A. Quad core B. Triple core C. Dual core D. Hyper-threading",
  1050. "final_answer": " Correct Answer: D "
  1051. },
  1052. {
  1053. "question": "Which of the following has color codes that match on both ends (e.g. orange-white, orange, green- white, blue, blue-white, green, brown-white, brown)?",
  1054. "answers": "A. UTP straight-through B. UTP crossover C. Multi-mode fiber D. Single-mode fiber",
  1055. "final_answer": " Correct Answer: A Section: Mix Questions "
  1056. },
  1057. {
  1058. "question": "A customer asks a technician to upgrade a desktop computer to support the DVI-D interface. Which of the following PC expansion cards would the technician upgrade?",
  1059. "answers": "A. FireWire card B. Network card C. Thunderbolt card D. Video card E. Sound card",
  1060. "final_answer": " Correct Answer: D "
  1061. },
  1062. {
  1063. "question": "An IT Director wants to increase security on the company website to prevent man-in-the-middle attacks. Which of the following Internet protocols should be implemented to meet the requirement?",
  1064. "answers": "A. HTTPS B. IMAP C. TELNET D. SMTP",
  1065. "final_answer": " Correct Answer: A "
  1066. },
  1067. {
  1068. "question": "The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST likely the issue?",
  1069. "answers": "A. Jumper settings are incorrect B. The RAM module is defective C. The memory slot is defective D. CMOS needs to be flashed",
  1070. "final_answer": " Correct Answer: C "
  1071. },
  1072. {
  1073. "question": "Which of the following cable types delivers a signal over a single pin connector?",
  1074. "answers": "A. Ethernet B. Coaxial C. S-video D. DVI",
  1075. "final_answer": " Correct Answer: B "
  1076. },
  1077. {
  1078. "question": "Which of the following channels should a technician choose when installing multiple wireless access points for a small office home office (SOHO) network to provide the MINIMAL interference?",
  1079. "answers": "A. 1, 6,11 B. 2, 5,10 C. 3, 7,9 D. 4, 5,8",
  1080. "final_answer": " Correct Answer: A "
  1081. },
  1082. {
  1083. "question": "A network administrator has a requirement to implement a WiFi hot-spot for the public. Which of the following should be used for secure access?",
  1084. "answers": "A. WEP and TKIP B. WPA2 and AES C. WPA and static IPs D. WPA2 and MAC filtering",
  1085. "final_answer": " Correct Answer: B "
  1086. },
  1087. {
  1088. "question": "A technician needs to configure a computer system for MAXIMUM safety of stored data while staying cost effective. Which of the following RAID levels should be used?",
  1089. "answers": "A. RAID 0 B. RAID 1 C. RAID 3 D. RAID 5",
  1090. "final_answer": " Correct Answer: B "
  1091. },
  1092. {
  1093. "question": "An office printer that was working earlier in the day is no longer printing any documents. Pre- existing workstations are manually configured to print to the printer directly over the network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print self- diagnostic pages successfully. Which of the following is the MOST likely cause of the problem?",
  1094. "answers": "A. The printer’s IP address has changed. B. The network print spooler service has been restarted. C. “Perform Printer Maintenance” message is displayed on the printer’s LCD panel. D. Two or more users sent print jobs simultaneously, causing a print collision.",
  1095. "final_answer": " Correct Answer: A "
  1096. },
  1097. {
  1098. "question": "DRAG DROP Drag and drop the IP address next to the appropriate description. Select and Place: ",
  1099. "answers": "",
  1100. "final_answer": ""
  1101. },
  1102. {
  1103. "question": "Which of the following would likely be the MOST cost-effective media to use for storing 8GB of data?",
  1104. "answers": "A. DVD RW B. CD-ROM C. Tape backup D. DVD+R DL",
  1105. "final_answer": " Correct Answer: D "
  1106. },
  1107. {
  1108. "question": "DRAG DROP Drag the components from the list and place them in correct devices. Select and Place: ",
  1109. "answers": "",
  1110. "final_answer": ""
  1111. },
  1112. {
  1113. "question": "DRAG DROP Place the appropriate token next to each graphic. ",
  1114. "answers": "",
  1115. "final_answer": ""
  1116. },
  1117. {
  1118. "question": "Which of the following translates digital signals into analog for transmission over phone lines?",
  1119. "answers": "A. SAN B. VoIP C. Modem D. Bridge",
  1120. "final_answer": " Correct Answer: C "
  1121. },
  1122. {
  1123. "question": "DRAG DROP Place the appropriate token next to each graphic. Select and Place: ",
  1124. "answers": "",
  1125. "final_answer": ""
  1126. },
  1127. {
  1128. "question": "DRAG DROP Drag and drop the following encryption standards to the appropriate wireless standard. Tokens may be used more than once and all placeholders must be filled. Select and Place: ",
  1129. "answers": "",
  1130. "final_answer": ""
  1131. },
  1132. {
  1133. "question": "Which of the following cable types typically transmits the video from an analog security camera back to the CCTV system?",
  1134. "answers": "A. CAT5e B. CAT6 C. RG-59 D. STP",
  1135. "final_answer": " Correct Answer: C "
  1136. },
  1137. {
  1138. "question": "When referring to laser printing, which of the following describes the development process?",
  1139. "answers": "A. The corona wire places a static charge on the drum. B. Toner is pulled to the charged areas of the drum. C. Toner is pulled from the drum to the paper. D. The toner is permanently affixed to the paper.",
  1140. "final_answer": " Correct Answer: B "
  1141. },
  1142. {
  1143. "question": "A user has 6,250 Megabytes worth of pictures they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium?",
  1144. "answers": "A. DL DVD Burner B. LTO Drive C. CD Burner D. Blu-Ray Burner",
  1145. "final_answer": " Correct Answer: A "
  1146. },
  1147. {
  1148. "question": "Multicast addresses fall in which of the following classful address ranges?",
  1149. "answers": "A. Class A B. Class B C. Class C D. Class D E. Class E",
  1150. "final_answer": " Correct Answer: D "
  1151. },
  1152. {
  1153. "question": "DRAG DROP Drag and drop each component onto the labeled areas to label the parts of the motherboard. ",
  1154. "answers": "",
  1155. "final_answer": ""
  1156. },
  1157. {
  1158. "question": "Laser printers and thermal printers both use a heating element to function. Which of the following differentiates them?",
  1159. "answers": "A. Laser printers require a liquid pigment. B. Thermal printers use device specific stock. C. Laser printers do not require thermal toner. D. Thermal printers utilize refillable heat toner.",
  1160. "final_answer": " Correct Answer: B "
  1161. },
  1162. {
  1163. "question": "Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly?",
  1164. "answers": "A. Impact B. Inkjet C. Laser D. Thermal",
  1165. "final_answer": " Correct Answer: B Explanation: http://computer.howstuffworks.com/inkjet-printer.htm "
  1166. },
  1167. {
  1168. "question": "ESD mats are useful for protecting against which of the following hazards?",
  1169. "answers": "A. Chemical burns B. Electromagnetic interference C. RF interference D. Static buildup",
  1170. "final_answer": " Correct Answer: D "
  1171. },
  1172. {
  1173. "question": "Which of the following would MOST likely be found on a docking station versus a port replicator?",
  1174. "answers": "A. USB Hub B. VGA Port C. PS/2 Slot D. DVD-ROM",
  1175. "final_answer": " Correct Answer: D "
  1176. },
  1177. {
  1178. "question": "Which of the following cable types should always be used through life safety areas?",
  1179. "answers": "A. PVC B. Plenum C. STP D. Fiber",
  1180. "final_answer": " Correct Answer: B Explanation: Plenum cable is fire retardant. That’s why it should be used through life safety areas. It doesn’t produce hazardous smoke when burned. "
  1181. },
  1182. {
  1183. "question": "Which of the following wireless standards operates at 5GHz? (Select TWO).",
  1184. "answers": "A. 802.11a B. 802.11b C. 802.11bg D. 802.11g E. 802.11n",
  1185. "final_answer": " Correct Answers: A,E "
  1186. },
  1187. {
  1188. "question": "Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 2.4GHz frequency?",
  1189. "answers": "A. A B. B C. G D. N",
  1190. "final_answer": " Correct Answer: C "
  1191. },
  1192. {
  1193. "question": "A home user’s PC has an over-clocked CPU with a relatively small heat sync, small fans on the 800W power supply, and a high-end video card. Which of the following is the recommended solution that will manage heat more effectively?",
  1194. "answers": "A. Replace the CPU heat sync with a high RPM fan B. Purchase an energy efficient power supply C. Not over-clocking the CPU D. Liquid cooling system",
  1195. "final_answer": " Correct Answer: D Explanation: http://computer.howstuffworks.com/liquid-cooled-pc.htm "
  1196. },
  1197. {
  1198. "question": "When a technician suspects prohibited activity on an organization’s network or computers, which of the following is the FIRST step they should take?",
  1199. "answers": "A. Confirm an actual infraction has taken place B. Confront the suspected person with incident details C. Notify others so that peers will stop the activity D. Erase the contents of the user’s computer and disable their account",
  1200. "final_answer": " Correct Answer: A "
  1201. },
  1202. {
  1203. "question": "A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment?",
  1204. "answers": "A. IP address of the printer B. MAC address of the printer C. Subnet mask of the network D. Firmware version of the printer",
  1205. "final_answer": " Correct Answer: B "
  1206. },
  1207. {
  1208. "question": "A technician has been tasked with designing a new printing solution for a small team. They want to be able to use a central printer from their shared workspace as well as the conference room next door. Which of the following connection methods would BEST suit their need?",
  1209. "answers": "A. USB B. Infrared (IR) C. Bluetooth D. Wireless",
  1210. "final_answer": " Correct Answer: D "
  1211. },
  1212. {
  1213. "question": "A technician is preparing to perform a processor upgrade on a critical company server. Which of the following precautions should be taken FIRST before performing such work on a system? (Select TWO).",
  1214. "answers": "A. Discharge all capacitors inside the PSU B. Remove all jewelry C. Ensure the PSU is plugged into a grounded electrical socket D. Ensure humidity levels within the room are lowered E. Put on an anti-static wrist strap",
  1215. "final_answer": " Correct Answer: B,E "
  1216. },
  1217. {
  1218. "question": "A customer wants to be able to archive a large 15 to 20 GB project to optical media using a single disk. Which of the following should a technician recommend?",
  1219. "answers": "A. Blu-Ray writer B. DVD-RW drive C. Dual Layer DVD burner D. CD-ROM burner",
  1220. "final_answer": " Correct Answer: A "
  1221. },
  1222. {
  1223. "question": "Which of the following devices uses both light and a lens to facilitate data warehousing?",
  1224. "answers": "A. Digitizer B. Touch screen C. Barcode reader D. Camera",
  1225. "final_answer": " Correct Answer: C "
  1226. },
  1227. {
  1228. "question": "Activity logs show a large amount of data downloaded from a company server to an employee’s workstation overnight. Upon further investigation, the technician identifies the data as being outside the scope of the employee’s regular job functions. Which of the following steps should the technician take NEXT?",
  1229. "answers": "A. Report through proper channels B. Document the changes C. Continue to track more evidence D. Preserve the chain of custody",
  1230. "final_answer": " Correct Answer: A Explanation: This is the breach of security. You need to report through proper channel to the senior management about this breach. You can report to your supervisor and he/she can report to higher authorities for further investigation. "
  1231. },
  1232. {
  1233. "question": "Which of the following helps law enforcement show accountability for evidence as it was gathered?",
  1234. "answers": "A. Drive hashing B. Chain of custody C. Drive image creation D. Court subpoena",
  1235. "final_answer": " Correct Answer: B "
  1236. },
  1237. {
  1238. "question": "A technician has been asked to share a laser printer amongst the users in an HR workgroup. The printer will need to be accessed from distances up to 200 feet through no more than one to two, hollow, dry board walls. Which of the following methods should be used?",
  1239. "answers": "A. 802.11x B. PAN C. USB D. Infrared (IR)",
  1240. "final_answer": " Correct Answer: A "
  1241. },
  1242. {
  1243. "question": "A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to immediately install and boot up an already configured mission critical file server. Prior to turning the server on, the technician realizes that they had brought CAT5e patch cords by mistake. Which of the following should the technician do?",
  1244. "answers": "A. Install the CAT5e cable, boot the server and then return and replace it later. B. Inform the customer and recommend temporarily using the CAT5e cable. C. Install the CAT5e cable, document the installation and leave the premises. D. Inform the customer that the server will be available as soon as a CAT6a cable is acquired.",
  1245. "final_answer": " Correct Answer: B "
  1246. },
  1247. {
  1248. "question": "RAID 5 requires a minimum of how many hard drives?",
  1249. "answers": "A. 1 B. 2 C. 3 D. 4",
  1250. "final_answer": " Correct Answer: C "
  1251. },
  1252. {
  1253. "question": "Which of the following supports a MAXIMUM frequency of 100MHz?",
  1254. "answers": "A. Cat5 B. Cat5e C. Cat6 D. Cat6a",
  1255. "final_answer": " Correct Answer: A "
  1256. },
  1257. {
  1258. "question": "A technician has been asked to identify the unknown network addresses from a series of printers attached to the network via external hardware printer servers. Which of the following will provide the technician with the necessary information?",
  1259. "answers": "A. Performing a device self test print page from each printer B. Performing a device print page from each print server C. Performing a device factory reset on each print server D. Performing a PING of each device address without the FQDN",
  1260. "final_answer": " Correct Answer: B "
  1261. },
  1262. {
  1263. "question": "Which of the following is the maximum throughput of a USB 3.0 connection?",
  1264. "answers": "A. 800 Mbps B. 3 Gbps C. 4.8 Gbps D. 10 Gbps",
  1265. "final_answer": " Correct Answer: C "
  1266. },
  1267. {
  1268. "question": "When installing a laptop at a desk that will be using stationary dual monitors, which of the following ports should be used? (Select TWO).",
  1269. "answers": "A. VGA B. IEEE 1394 C. PCIe D. PCMCIA E. ExpressPort F. HDMI",
  1270. "final_answer": " Correct Answers: A,F "
  1271. },
  1272. {
  1273. "question": "A technician is asked to repair a broken Ethernet jack in a conference room. Which of the following tools would the technician use when repairing the wall jack?",
  1274. "answers": "A. Crimper B. Toner probe C. Punchdown tool D. Multimeter",
  1275. "final_answer": " Correct Answer: C "
  1276. },
  1277. {
  1278. "question": "A technician is trying to install a full-size PCI card into a slim line desktop PC. Which of the following would MOST likely be required to facilitate installation?",
  1279. "answers": "A. RAID card B. CNR card C. Riser card D. MCA card",
  1280. "final_answer": " Correct Answer: C "
  1281. },
  1282. {
  1283. "question": "When installing a floppy drive data cable, it is important for a technician to ensure which of the following? (Select TWO).",
  1284. "answers": "A. Availability of compatible power connectors B. Adequate hard drive capacity C. Correct CPU clock speeds D. Correct Master/Slave jumper settings E. Proper orientation of the data cable",
  1285. "final_answer": " Correct Answers: A,E "
  1286. },
  1287. {
  1288. "question": "A technician has been asked to install a printer on a Windows XP machine. Through which of the following Control Panel utilities will the technician install the printer?",
  1289. "answers": "A. Printers and Devices B. Devices and Printers C. Printers and Faxes D. Devices",
  1290. "final_answer": " Correct Answer: C Explanation: http://wiki.answers.com/Q/In_Windows_XP_how_do_you_open_the_Printers_and_Faxes_window "
  1291. },
  1292. {
  1293. "question": "Which of the following types of connectors can use a maximum of 8 strands of wires?",
  1294. "answers": "A. RJ-11 B. RS-232 C. RJ-45 D. BNC",
  1295. "final_answer": " Correct Answer: C "
  1296. },
  1297. {
  1298. "question": "A system board has six slots for memory chips, aligned in two banks. Which of the following is the optimal memory configuration this board supports?",
  1299. "answers": "A. Multi Mode B. Dual Channel C. Triple Channel D. Single Channel",
  1300. "final_answer": " Correct Answer: C "
  1301. },
  1302. {
  1303. "question": "Which of the following network cable types has the longest range?",
  1304. "answers": "A. CAT5e B. Single-mode fiber C. Multi-mode fiber D. CAT6",
  1305. "final_answer": " Correct Answer: B "
  1306. },
  1307. {
  1308. "question": "Which of the following connectors provides the capability to pass both analog and digital signals?",
  1309. "answers": "A. VGA B. BNC C. DVI-I D. USB 3.0",
  1310. "final_answer": " Correct Answer: C "
  1311. },
  1312. {
  1313. "question": "A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer?",
  1314. "answers": "A. Install a manufacturer recommended maintenance kit B. Install the fuser, replace the toner cartridge, and replace the pickup and separation rollers C. Install the fuser and also replace the high voltage power supply D. Install the fuser as the paper jams were probably also caused by the defective fuser",
  1315. "final_answer": " Correct Answer: A "
  1316. },
  1317. {
  1318. "question": "Which of the following devices uses MAC tables to allow multiple computers to access a single network connection?",
  1319. "answers": "A. Hub B. Firewall C. VoIP D. Switch",
  1320. "final_answer": " Correct Answer: D "
  1321. },
  1322. {
  1323. "question": "A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack?",
  1324. "answers": "A. Punchdown B. Loopback plug C. Multimeter D. Crimper",
  1325. "final_answer": " Correct Answer: A "
  1326. },
  1327. {
  1328. "question": "A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST?",
  1329. "answers": "A. Replace the print head with OEM replacement. B. Use a cotton swab and alcohol to clean the print head. C. Use the printer manufacturer’s cleaning kit to clean the print head. D. Use an industry approved cleaning kit to clean the print rollers. E. Use the printer manufacturer’s cleaning kit to clean the print rollers.",
  1330. "final_answer": " Correct Answer: C "
  1331. },
  1332. {
  1333. "question": "A user with a USB printer would like to print from more than one computer. Which of the following features should be used?",
  1334. "answers": "A. File and printer sharing B. Internet connection sharing C. Enable printer duplexing D. USB hub",
  1335. "final_answer": " Correct Answer: A "
  1336. },
  1337. {
  1338. "question": "Which of the following laser printer components will flip the paper to allow for printing on both sides?",
  1339. "answers": "A. Paper registration assembly B. Paper pickup assembly C. Duplex assembly D. Image transfer belt",
  1340. "final_answer": " Correct Answer: C "
  1341. },
  1342. {
  1343. "question": "Which of the following Internet connection types has the HIGHEST latency?",
  1344. "answers": "A. WiMAX B. Satellite C. Fiber D. Dial-up",
  1345. "final_answer": " Correct Answer: B "
  1346. },
  1347. {
  1348. "question": "Which of the following would BEST describe the capabilities of a 64-bit operating system?",
  1349. "answers": "A. Capable of managing dual NICs. B. Capable of effectively managing 1TB SSD. C. Capable of managing more than 4 displays. D. Capable of utilizing 128GB RAM.",
  1350. "final_answer": " Correct Answer: D "
  1351. },
  1352. {
  1353. "question": "Joe, a user, wants to modify the fan speed settings on his PC. Which of the following locations allows the fan speed settings to be changed?",
  1354. "answers": "A. BIOS B. Device Manager C. Motherboard Jumpers D. Computer Management",
  1355. "final_answer": " Correct Answer: A "
  1356. },
  1357. {
  1358. "question": "Which of the following is used to provide secure file storage to network users only?",
  1359. "answers": "A. NAS B. IMAP C. SAN D. SSH",
  1360. "final_answer": " Correct Answer: A Explanation: http://searchstorage.techtarget.com/definition/network-attached-storage "
  1361. },
  1362. {
  1363. "question": "Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a CD- RW?",
  1364. "answers": "A. 50 B. 70 C. 100 D. 120",
  1365. "final_answer": " Correct Answer: B "
  1366. },
  1367. {
  1368. "question": "A technician has replaced the NIC in a computer running Windows XP Professional and has properly installed the device driver. The computer indicates the card has network connectivity, but the technician is unable to access the Internet. Which of the following should the technician do NEXT to finish the NIC installation?",
  1369. "answers": "A. Change the computer and DNS server’s IP addresses in the Action Center B. Use ipconfig to check the current settings and Network Connections to make changes C. Assign the NIC an APIPA address using ipconfig and the network setup wizard D. Reboot the computer and configure the necessary network settings in the BIOS",
  1370. "final_answer": " Correct Answer: B "
  1371. },
  1372. {
  1373. "question": "A technician needs to install a projector into a conference room with several windows. Which of the following should the technician consider so that the displayed image is always visible?",
  1374. "answers": "A. Resolution B. Lumens C. Anti-glare filter D. Bulb life",
  1375. "final_answer": " Correct Answer: B "
  1376. },
  1377. {
  1378. "question": "Which of the following standards is an expansion card slot used only for graphics?",
  1379. "answers": "A. PCIe B. AGP C. PCI D. miniPCI",
  1380. "final_answer": " Correct Answer: B "
  1381. },
  1382. {
  1383. "question": "A technician wants to simplify users’ wireless configuration in a new remote office. Which of the following must be configured on the access point to allow wireless clients to automatically negotiate secure authentication with the SOHO access point?",
  1384. "answers": "A. Enable QoS B. Enable SSID Broadcast C. Enable WPS D. Enable MAC filtering",
  1385. "final_answer": " Correct Answer: C "
  1386. },
  1387. {
  1388. "question": "A technician, Anne, has repaired a CEO’s laptop. Which of the following is the LAST step that should be taken after the repair is completed?",
  1389. "answers": "A. Prepare a hot spare in preparation for the next repair B. Document all of the services provided C. Communicate the status of the repair with the CEO D. Offer other repair options if they are available",
  1390. "final_answer": " Correct Answer: C "
  1391. },
  1392. {
  1393. "question": "A common method of accessing computers remotely that uses port 23 is known as?",
  1394. "answers": "A. LDAP B. RDP C. Telnet D. FTP",
  1395. "final_answer": " Correct Answer: C Explanation: http://www.speedguide.net/port.php?port=23 "
  1396. },
  1397. {
  1398. "question": "A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue?",
  1399. "answers": "A. Return the tablet to the manufacturer B. Give the user a stylus to use C. Calibrate the touch interface D. Verify touch interface connectivity inside the screen",
  1400. "final_answer": " Correct Answer: C "
  1401. },
  1402. {
  1403. "question": "A technician, Anne, notices there are no hardware volume control buttons on the new laptops that were ordered. Which of the following would control the volume on the laptop?",
  1404. "answers": "A. Software only B. Bluetooth C. Function keys D. WiFi switch",
  1405. "final_answer": " Correct Answer: C "
  1406. },
  1407. {
  1408. "question": "Modern laptop screens are much brighter because of advances in which of the following technologies?",
  1409. "answers": "A. LED B. Batteries C. Inverter D. Plasma",
  1410. "final_answer": " Correct Answer: A "
  1411. },
  1412. {
  1413. "question": "Which of the following allows for audio and video connections using a single cable?",
  1414. "answers": "A. HDMI B. Parallel C. DVI-A D. eSATA",
  1415. "final_answer": " Correct Answer: A "
  1416. },
  1417. {
  1418. "question": "By default, which of the following ports is used for SMTP?",
  1419. "answers": "A. 21 B. 25 C. 110 D. 143",
  1420. "final_answer": " Correct Answer: B "
  1421. },
  1422. {
  1423. "question": "A small office with five computers on a workgroup that are directly connected to a switch is an example of which of the following network topologies?",
  1424. "answers": "A. Ring B. Bus C. Mesh D. Star",
  1425. "final_answer": " Correct Answer: D "
  1426. },
  1427. {
  1428. "question": "A technician is installing new hard drives into a server and needs to set IDs to numbers ranging from 0-15. Which of the following types of drives is the technician installing?",
  1429. "answers": "A. SATA B. SCSI C. USB D. EIDE",
  1430. "final_answer": " Correct Answer: B Explanation: http://en.wikipedia.org/wiki/SCSI "
  1431. },
  1432. {
  1433. "question": "Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task Manager is reporting the system as having 8 cores. She is convinced this system only has four cores. Which of the following technologies is causing the discrepancy?",
  1434. "answers": "A. Hyperthreading B. Intel SSE3 C. L2 Cache D. S.M.A.R.T.",
  1435. "final_answer": " Correct Answer: A "
  1436. },
  1437. {
  1438. "question": "Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following would she find the proper way to cleanup the spill?",
  1439. "answers": "A. Inventory spreadsheet B. MSDS C. Project management plan D. EULA",
  1440. "final_answer": " Correct Answer: B "
  1441. },
  1442. {
  1443. "question": "Joe, a user, has a new slim profile laptop and is in need of additional USB ports. He has also requested FireWire connection capabilities which his laptop does not provide. Which of the following would BEST fit the specifications Joe has provided?",
  1444. "answers": "A. A docking station B. An external USB hub C. A USB to FireWire converter D. A cable lock",
  1445. "final_answer": " Correct Answer: A "
  1446. },
  1447. {
  1448. "question": "Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric conditions. Which of the following Internet connection types would BEST meet Joe’s requirements?",
  1449. "answers": "A. Dial-up B. Mobile Hotspot C. Satellite D. Cable",
  1450. "final_answer": " Correct Answer: D "
  1451. },
  1452. {
  1453. "question": "Which of the following cable types designates that it can safely be run through a drop ceiling?",
  1454. "answers": "A. STP B. Plenum C. CAT5e D. UTP",
  1455. "final_answer": " Correct Answer: B "
  1456. },
  1457. {
  1458. "question": "Which of the following is an advantage of an IPv6 network?",
  1459. "answers": "A. Virtually unlimited number of network addresses B. Backwards compatible with all network devices and operating systems C. Less security concerns D. Higher available speed",
  1460. "final_answer": " Correct Answer: A "
  1461. },
  1462. {
  1463. "question": "A customer is terminating an employee for suspected activity that is against company policy. They have called Ann to consult with them on how to best preserve any evidence the company may be required to provide in court. Which of the following would BEST preserve the integrity of the data and best serve the client?",
  1464. "answers": "A. Create an image of the hard drive and store it on a NTFS drive. B. Remove and secure any HDD from the computer, documenting the process. C. Store the computer in the server room until it is required. D. Lock the user out of the computer and let another employee use it until needed.",
  1465. "final_answer": " Correct Answer: B "
  1466. },
  1467. {
  1468. "question": "A bank wants to maximize the security of employee computer data displayed on their screen. Which of the following would BEST accomplish these goals?",
  1469. "answers": "A. Keyboard filters B. Privacy filters C. Screensavers D. Secure display drivers",
  1470. "final_answer": " Correct Answer: B "
  1471. },
  1472. {
  1473. "question": "Which of the following connection types is capable of transmissions speeds up 100 Gbps?",
  1474. "answers": "A. Fiber B. Coaxial C. Infrared D. DSL",
  1475. "final_answer": " Correct Answer: A "
  1476. },
  1477. {
  1478. "question": "Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no longer stay powered on even when plugged in. Which of the following hardware components is MOST likely in need of replacement?",
  1479. "answers": "A. Hard drive B. Memory modules C. System fan D. Wireless card E. System board",
  1480. "final_answer": " Correct Answer: E "
  1481. },
  1482. {
  1483. "question": "Which of the following is the MAXIMUM number of unique IP addresses on an IPv4 Class A network?",
  1484. "answers": "A. 254 B. 65 Thousand C. 16.3 Million D. 340 Trillion",
  1485. "final_answer": " Correct Answer: C "
  1486. },
  1487. {
  1488. "question": "Joe’s company just moved into a new building, and the company’s management is very concerned about proper equipment grounding. Which of the following risks are they attempting to mitigate by grounding equipment?",
  1489. "answers": "A. Security breaches B. Electrical shock C. Chemical burns D. Equipment theft",
  1490. "final_answer": " Correct Answer: B "
  1491. },
  1492. {
  1493. "question": "Which of the following would be used to connect two remote sites?",
  1494. "answers": "A. Switch B. Access point C. Router D. Hub",
  1495. "final_answer": " Correct Answer: C "
  1496. },
  1497. {
  1498. "question": "Older video cards used S-video to output to a TV. This standard has been replaced by:",
  1499. "answers": "A. FireWire. B. SCSI. C. coaxial. D. HDMI.",
  1500. "final_answer": " Correct Answer: D "
  1501. },
  1502. {
  1503. "question": "Which of the following devices can be used to merge traffic between two different network topologies?",
  1504. "answers": "A. Hub B. Bridge C. Switch D. Access point",
  1505. "final_answer": " Correct Answer: B "
  1506. },
  1507. {
  1508. "question": "Which of the following cable types is used to transmit data from a satellite dish to the satellite modem?",
  1509. "answers": "A. CAT5e B. CAT3 C. Fiber D. RG-6",
  1510. "final_answer": " Correct Answer: D "
  1511. },
  1512. {
  1513. "question": "Most notebook PCs have their WiFi antenna located in the:",
  1514. "answers": "A. LCD. B. WiFi card. C. I/O area. D. top cover.",
  1515. "final_answer": " Correct Answer: D "
  1516. },
  1517. {
  1518. "question": "A gaming PC has been built from components. The system is getting power but there is no video on the display. Which of the following is the MOST likely cause of the issue?",
  1519. "answers": "A. The display is defective and needs to be replaced. B. The SATA controller is disabled in the BIOS. C. The PCIe 6-pin power cable is not connected to the high-end video card. D. The CPU is not powerful enough to provide adequate speed to the system.",
  1520. "final_answer": " Correct Answer: C "
  1521. },
  1522. {
  1523. "question": "Which of the following displays has the HIGHEST Hz frequency?",
  1524. "answers": "A. Plasma B. LED C. CRT D. LCD",
  1525. "final_answer": " Correct Answer: A "
  1526. },
  1527. {
  1528. "question": "A technician is building a custom gaming computer. Which of the following is the FASTEST memory the technician can use?",
  1529. "answers": "A. DDR2 CAS7 B. DDR3 CAS9 C. DDR3 CAS10 D. DDR3 CAS11",
  1530. "final_answer": " Correct Answer: B "
  1531. },
  1532. {
  1533. "question": "Which of the following RAM types is used if it is labeled as 4 GB PC1333?",
  1534. "answers": "A. RAMBUS B. DDR3 C. SDIMM D. SIM",
  1535. "final_answer": " Correct Answer: B "
  1536. },
  1537. {
  1538. "question": "A customer needs to run several virtual machines on their design workstation to work on cross platform software. Which of the following should be maximized to improve workstation performance? (Select TWO)",
  1539. "answers": "A. Cooling fans B. RAM C. Number of CPU cores D. Storage space E. PCIe slots",
  1540. "final_answer": " Correct Answers: B,C "
  1541. },
  1542. {
  1543. "question": "Which of the following versions of Windows XP would a technician MOST likely install for a small business?",
  1544. "answers": "A. Windows XP Professional 64-bit B. Windows XP Professional C. Windows XP Media Center D. Windows XP Home",
  1545. "final_answer": " Correct Answer: B "
  1546. },
  1547. {
  1548. "question": "Which of the following is the subnet mask for a Class A IP address?",
  1549. "answers": "A. 127.0.0.1 B. 255.0.0.0 C. 255.255.255.0 D. 255.255.255.254",
  1550. "final_answer": " Correct Answer: B "
  1551. },
  1552. {
  1553. "question": "An older laptop does not have Wi-Fi capability but has some rectangular slots on its side. Which of the following is the port that would take a Wi-Fi card in this laptop?",
  1554. "answers": "A. SODIMM B. PCMCIA C. SD D. Compact flash",
  1555. "final_answer": " Correct Answer: B "
  1556. },
  1557. {
  1558. "question": "Which of the following is the BEST approach a technician should take when informing a customer about their findings of any specific computer problem?",
  1559. "answers": "A. Use non-technical terms. B. Use the appropriate acronyms. C. Use proper technical terms. D. Use email to ensure a written record.",
  1560. "final_answer": " Correct Answer: A "
  1561. },
  1562. {
  1563. "question": "A user is trying to use Remote Desktop to connect to another computer on the LAN. The connection fails. The technician opens up a command prompt and types the following “telnet computername 3389” and also gets the same error message. Which of the following is the MOST likely cause of this error, assuming that the OS firewall has been disabled?",
  1564. "answers": "A. The antivirus software is blocking the incoming connection. B. The ISP is blocking Remote Desktop at their end. C. The RDP connection has been configured to use a non-standard port. D. The telnet service has not been installed.",
  1565. "final_answer": " Correct Answer: C "
  1566. },
  1567. {
  1568. "question": "A customer needs to run 3 virtual machines on their software design workstation. Which of the following CPUs would be MOST cost effective for this task?",
  1569. "answers": "A. 3 Core B. 4 Core C. 8 Core D. 12 Core",
  1570. "final_answer": " Correct Answer: B "
  1571. },
  1572. {
  1573. "question": "Which of the following BEST explains how the data rate is doubled in DDR RAM?",
  1574. "answers": "A. CPU clock speed is doubled B. Uses 64-bit instead of 32-bit architecture C. Memory clock speed is doubled D. Data transfer on both clock edges",
  1575. "final_answer": " Correct Answer: D "
  1576. },
  1577. {
  1578. "question": "Which of the following is the standard sequence of wire color in a RJ-11 phone line?",
  1579. "answers": "A. Green, Black, Yellow, Red B. Black, Red, Green, Yellow C. Yellow, Black, Red, Green D. Red, Black, Green, Yellow",
  1580. "final_answer": " Correct Answer: B "
  1581. },
  1582. {
  1583. "question": "A technician has a work order to install a USB 3.0 expansion card into a PC. The expansion card is a PCI Express 1.1 compliant card and the motherboard has one PCI Express 2.0 slot available. Which of following BEST represents the compatibility between the hardware?",
  1584. "answers": "A. It will not install correctly, and the PCI slot is already being used by the video card. B. It will install correctly to the PCI Express slot onto the motherboard. The card should function correctly, as the PCI Express 2.0 slot is backwards compliant. C. It will not install correctly into the PC, as the 1.1 and 2.0 slots are not compatible. D. It will install correctly, but the card will not operate as the PCI Express 1.1 and the PCI Express 2.0 standards are completely different.",
  1585. "final_answer": " Correct Answer: B "
  1586. },
  1587. {
  1588. "question": "Which of the following expansion cards would MOST likely have the requirements of utilizing a direct auxiliary 6-pin power plug to operate properly?",
  1589. "answers": "A. PCI Express RAID card B. PCI Express video card C. PCI Express FireWire card D. PCI Express LAN card",
  1590. "final_answer": " Correct Answer: B "
  1591. },
  1592. {
  1593. "question": "After setting up a new computer, a user states that the mouse and keyboard will not work. Which of the following is the MOST likely reason?",
  1594. "answers": "A. The network cable is disconnected B. The PS/2 connectors are switched C. The USB connectors are switched D. The hard drive is unplugged",
  1595. "final_answer": " Correct Answer: B "
  1596. },
  1597. {
  1598. "question": "Which of the following panel types would allow for the THINNEST possible display monitor?",
  1599. "answers": "A. LED B. CRT C. DLP D. Plasma",
  1600. "final_answer": " Correct Answer: A "
  1601. },
  1602. {
  1603. "question": "Which of the following interfaces are used to simultaneously transfer video and audio at high rates?",
  1604. "answers": "A. HDMI B. DVI-D C. S-Video D. DVI-I",
  1605. "final_answer": " Correct Answer: A "
  1606. },
  1607. {
  1608. "question": "A user has a CAD / CAM workstation that is to be reconfigured into a Gaming PC. Which of the following would be the EASIEST and MOST effective upgrade?",
  1609. "answers": "A. Add better Sound Card B. Install a TV Tuner C. Add additional L2 cache D. Install USB 3.0 Card",
  1610. "final_answer": " Correct Answer: A "
  1611. },
  1612. {
  1613. "question": "A technician would like to connect to a computer using remote desktop. Which of the following ports does remote desktop use by default?",
  1614. "answers": "A. 22 B. 443 C. 3389 D. 8080",
  1615. "final_answer": " Correct Answer: C "
  1616. },
  1617. {
  1618. "question": "A technician is tasked with selecting components to build a computer that will be used for computer-aided drafting and computer aided modeling. Which of the following components are the BEST choices? (Select TWO).",
  1619. "answers": "A. Triple channel memory B. MIDI sound card C. Socket 1156 motherboard D. Onboard graphics E. Socket 1366 CPU",
  1620. "final_answer": " Correct Answers: A,E "
  1621. },
  1622. {
  1623. "question": "Which of the following uses a single connector to deliver both video and audio?",
  1624. "answers": "A. DVI B. Serial C. VGA D. HDMI",
  1625. "final_answer": " Correct Answer: D "
  1626. },
  1627. {
  1628. "question": "Which of the following MUST be configured when trying to start a machine with a DVD?",
  1629. "answers": "A. TPM B. Virtualization support C. BIOS security D. Boot order",
  1630. "final_answer": " Correct Answer: D "
  1631. },
  1632. {
  1633. "question": "Which of the following devices transmits data to all ports regardless of final destination?",
  1634. "answers": "A. Firewall B. Router C. Switch D. Hub",
  1635. "final_answer": " Correct Answer: D "
  1636. },
  1637. {
  1638. "question": "To configure two drives for MAXIMUM performance, which of the following RAID types should be used?",
  1639. "answers": "A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10",
  1640. "final_answer": " Correct Answer: A "
  1641. },
  1642. {
  1643. "question": "Video editing workstations require the fastest hard drive access times with large storage capacity. Which of the following hard disk setups would be MOST ideal for the described computer?",
  1644. "answers": "A. Two 500 GB SATA2 hard drives used in a JBOD array B. Two 500 GB SATA2 hard drives in a hardware RAID 0 C. Two 500 GB SATA2 hard drives in a hardware RAID 1 D. Two 500 GB SATA2 hard drives in a software RAID 0",
  1645. "final_answer": " Correct Answer: B "
  1646. },
  1647. {
  1648. "question": "Which of the following should a technician do NEXT after reporting an incident?",
  1649. "answers": "A. Delete the content B. Confiscate the PC C. Go back to work D. Document the incident",
  1650. "final_answer": " Correct Answer: D "
  1651. },
  1652. {
  1653. "question": "Which of the following would be the MOST important factor to consider when building a virtualization workstation?",
  1654. "answers": "A. High-end graphics card with onboard memory B. A compact form factor C. Dual monitor support D. Maximum RAM and CPU cores",
  1655. "final_answer": " Correct Answer: D "
  1656. },
  1657. {
  1658. "question": "Jot, a user, has installed a new monitor on an existing system. Jot calls a support technician and reports that everything on the new display is fuzzy. Which of the following describes what needs to be changed to correct this issue?",
  1659. "answers": "A. The display resolution needs to match the native resolution. B. The old graphics card does not support the new monitor. C. The new monitor cable needs to have aluminum cores installed. D. The new monitor requires updated drivers to be installed.",
  1660. "final_answer": " Correct Answer: A "
  1661. },
  1662. {
  1663. "question": "Which of the following is the form factor of a standard Parallel connector?",
  1664. "answers": "A. DB-9 B. DB-15 C. DB-25 D. DIN-6",
  1665. "final_answer": " Correct Answer: C "
  1666. },
  1667. {
  1668. "question": "A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should the technician do NEXT?",
  1669. "answers": "A. Update the BIOS for compatibility. B. Put on an ESD strap. C. Use an ant-static bag to hold the RAM while installing. D. Clean out the PC with compressed air.",
  1670. "final_answer": " Correct Answer: B "
  1671. },
  1672. {
  1673. "question": "A technician is installing a new TV tuner on a Windows 7 HTPC and no channels are showing up. Which of the following is the MOST likely cause?",
  1674. "answers": "A. The TV cable is connected to the FM/AM input. B. The TV tuner card does not support HD channels. C. The TV tuner card is not properly seated. D. The cable signal is too weak.",
  1675. "final_answer": " Correct Answer: A "
  1676. },
  1677. {
  1678. "question": "Which of the following expansion slots uses a serial connection?",
  1679. "answers": "A. PCI B. PCI-X C. PCIe D. AGP",
  1680. "final_answer": " Correct Answer: C "
  1681. },
  1682. {
  1683. "question": "Which of the following would allow for multiple computers to share a display and input devices?",
  1684. "answers": "A. AGP video adapter B. KVM switch C. Portable TDR D. PCI video adapter",
  1685. "final_answer": " Correct Answer: B "
  1686. },
  1687. {
  1688. "question": "When installing multiple SCSI drives in a system, which of the following is correct?",
  1689. "answers": "A. All drives must have the same SCSI ID. B. Drives will be automatically assigned an ID by the controller. C. Drives in the same RAID array must have the same SCSI ID. D. Each drive must have a different SCSI ID.",
  1690. "final_answer": " Correct Answer: D "
  1691. },
  1692. {
  1693. "question": "Which of the following technologies is responsible for communication with the CPU?",
  1694. "answers": "A. eSATA B. PCI express C. Southbridge D. Northbridge",
  1695. "final_answer": " Correct Answer: D "
  1696. },
  1697. {
  1698. "question": "Which of the following adapter types uses a 7-pin cable to transmit video signals?",
  1699. "answers": "A. RGB B. S-Video C. HDMI D. DVI",
  1700. "final_answer": " Correct Answer: B "
  1701. },
  1702. {
  1703. "question": "Ann, a user, has recently installed a new Blu-Ray ROM in her desktop computer. The computer recognizes the device as a DVD-ROM. Which of the following actions would enable the system to recognize the device as a Blu-Ray device?",
  1704. "answers": "A. The operating system must be upgraded to Windows Ultimate. B. Flash the system’s motherboard CMOS. C. Upgrade to the latest Windows Media Player. D. Install the manufacture’s drivers for the OS.",
  1705. "final_answer": " Correct Answer: D "
  1706. },
  1707. {
  1708. "question": "On an ATX motherboard, the 4-pin auxiliary power connector provides which of the following?",
  1709. "answers": "A. Additional power to onboard devices B. Additional power to PCIx peripheral cards C. Additional power to the South Bridge D. Additional power to the CPU voltage regulator",
  1710. "final_answer": " Correct Answer: D "
  1711. },
  1712. {
  1713. "question": "Which of the following are standard AMD processor socket types? (Select TWO).",
  1714. "answers": "A. 1366 B. 1155 C. 940 D. LGA E. F",
  1715. "final_answer": " Correct Answer: C,E "
  1716. },
  1717. {
  1718. "question": "Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections?",
  1719. "answers": "A. RJ-45 B. Parallel C. RJ-11 D. BNC",
  1720. "final_answer": " Correct Answer: B "
  1721. },
  1722. {
  1723. "question": "A technician has 2GB of data that needs to be backed up from a customer’s Windows 7 computer. Which of the following storage media should the technician use?",
  1724. "answers": "A. DVD-RW B. CD-RW C. DVD-ROM D. CD-ROM",
  1725. "final_answer": " Correct Answer: A "
  1726. },
  1727. {
  1728. "question": "USB 2.0 and which of the following ports share the same connector?",
  1729. "answers": "A. Micro USB 2.0 B. Mini USB 2.0 C. Micro USB 3.0 D. USB 3.0",
  1730. "final_answer": " Correct Answer: D "
  1731. },
  1732. {
  1733. "question": "Which of the following types of device cable types are used to connect output devices such as printers and scanners?",
  1734. "answers": "A. Parallel B. eSATA C. IDE D. PATA",
  1735. "final_answer": " Correct Answer: A "
  1736. },
  1737. {
  1738. "question": "Which of the following devices would provide protection for electronic equipment in an area prone to intermittent, unstable power?",
  1739. "answers": "A. Power strip B. Surge suppressor C. Uninterruptible power supply D. Line conditioner",
  1740. "final_answer": " Correct Answer: C "
  1741. },
  1742. {
  1743. "question": "Which of the following RAM types supports triple channel configurations?",
  1744. "answers": "A. RAMBUS B. DDR C. DDR3 D. DDR2",
  1745. "final_answer": " Correct Answer: C "
  1746. },
  1747. {
  1748. "question": "A technician is asked to upgrade RAM in a laptop from 4GB to 8GB. Which of the following should the technician do FIRST?",
  1749. "answers": "A. Download the newest motherboard drivers B. Enable TPM C. Review the vendor laptop documentation D. Flash the BIOS",
  1750. "final_answer": " Correct Answer: C "
  1751. },
  1752. {
  1753. "question": "Which of the following characteristics is generally found on a docking station that port replicators do not offer?",
  1754. "answers": "A. Replicators usually have most USB ports than docks. B. Docks generally do not need separate power to function. C. Docks have independent hardware that replicators lack. D. Replicators have additional NIC that docks lack.",
  1755. "final_answer": " Correct Answer: C "
  1756. },
  1757. {
  1758. "question": "Which of the following expansion slots is MOST commonly used for high-end video cards?",
  1759. "answers": "A. PCI B. PCIe C. CNR D. AGP",
  1760. "final_answer": " Correct Answer: B "
  1761. },
  1762. {
  1763. "question": "Jot, a customer, requests that the desktop system he is buying is able to be used at his vacation home in another country, as well as his regular home. The technician is aware that the country mentioned has different power requirements. Which of the following should the technician ensure the desktop contains?",
  1764. "answers": "A. Dual voltage options B. UPS C. Inverter D. Micro-ATX connector",
  1765. "final_answer": " Correct Answer: A "
  1766. },
  1767. {
  1768. "question": "A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which of the following is an important consideration when disposing of CRT monitors?",
  1769. "answers": "A. The materials within the cathode ray tube are harmful. B. They are heavier than LCD monitors and therefore require special disposal. C. The glass of the tube can easily break and cause serious injury. D. The rays of the cathode can cause blindness if someone is exposed.",
  1770. "final_answer": " Correct Answer: A "
  1771. },
  1772. {
  1773. "question": "Which of the following adapters causes the LEAST amount of signal loss?",
  1774. "answers": "A. VGA to DVI B. HDMI to VGA C. DVI to HDMI D. S-video to RCA",
  1775. "final_answer": " Correct Answer: C "
  1776. },
  1777. {
  1778. "question": "A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA?",
  1779. "answers": "A. Place a jumper on both the MA and CS jumper block of the secondary drive. B. Place a jumper on the MA jumper block of the secondary drive. C. Place a jumper on both the SL and CS jumper block of the secondary drive. D. Place a jumper on the SL jumper block of the secondary drive.",
  1780. "final_answer": " Correct Answer: D "
  1781. },
  1782. {
  1783. "question": "A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following connections is MOST likely down?",
  1784. "answers": "A. SAN B. WAN C. LAN D. PAN",
  1785. "final_answer": " Correct Answer: B "
  1786. },
  1787. {
  1788. "question": "Which of the following are factors when designing a home theater PC?",
  1789. "answers": "A. Wireless NIC B. Audio frequency C. Video refresh rate D. Video output",
  1790. "final_answer": " Correct Answer: D "
  1791. },
  1792. {
  1793. "question": "Which of the following is a standard Intel processor socket type?",
  1794. "answers": "A. F B. 754 C. 940 D. LGA",
  1795. "final_answer": " Correct Answer: D "
  1796. },
  1797. {
  1798. "question": "Which of the following connections are typically on the external PC chassis? (Select TWO).",
  1799. "answers": "A. AGP B. SAS C. IEEE1394 D. eSATA E. IDE",
  1800. "final_answer": " Correct Answer: C,D "
  1801. },
  1802. {
  1803. "question": "Which of the following devices requires 3.3V of power from the motherboard?",
  1804. "answers": "A. SLI Video Card B. DVD-ROM Drive C. USB Port D. Serial Port Card",
  1805. "final_answer": " Correct Answer: D "
  1806. },
  1807. {
  1808. "question": "Which of the following RAID types uses a drive mirroring algorithm? (Select TWO).",
  1809. "answers": "A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 6 E. RAID 10",
  1810. "final_answer": " Correct Answer: B,E "
  1811. },
  1812. {
  1813. "question": "Which of the following technologies can be accessed through the DisplayPort? (Select TWO).",
  1814. "answers": "A. USB B. SATA C. DVI D. FireWire E. HDMI",
  1815. "final_answer": " Correct Answers: C,E "
  1816. },
  1817. {
  1818. "question": "After a technician installs a video card, which of the following should the technician configure NEXT?",
  1819. "answers": "A. Resolution B. Colors C. Dots per inch D. Refresh rate",
  1820. "final_answer": " Correct Answer: A "
  1821. },
  1822. {
  1823. "question": "Which of the following devices is used to convert initially audible signals into digital signals to provide communication between two endpoints?",
  1824. "answers": "A. Bridge B. Fax machine C. Repeater D. Modem",
  1825. "final_answer": " Correct Answer: D "
  1826. },
  1827. {
  1828. "question": "A technician just finished replacing a laptop screen, and upon first boot notices that the screen provides a very faint but darkened image which cannot be adjusted. Which of the following was MOST likely left unplugged after replacement?",
  1829. "answers": "A. CMOS Battery B. Mini-PCI Card C. Inverter D. DC Cord",
  1830. "final_answer": " Correct Answer: C Explanation/Reference: http://www.ehow.com/how-does_5011808_inverter-work-laptop.html "
  1831. },
  1832. {
  1833. "question": "A customer is looking for new wearable technology and wants to track heart rate with little effort. Which of the following devices should the technician recommend?",
  1834. "answers": "A. e-Reader B. Pedometer C. Bluetooth headset D. Fitness monitor",
  1835. "final_answer": " Correct Answer: D "
  1836. },
  1837. {
  1838. "question": "A user would like to set a public network for a DMZ server. Which of the following is a public IP subnet?",
  1839. "answers": "A. 10.0.1.0/24 B. 64.65.128/24 C. 172 16.1.0/24 D. 192.168.1O.0/25",
  1840. "final_answer": " Correct Answer: B "
  1841. },
  1842. {
  1843. "question": "A user has requested to have an extra 4GB of memory installed on a laptop. During the Installation process, which of the following parts of the laptop will the technician need to remove?",
  1844. "answers": "A. CD-ROM drive B. CMOS battery C. Access panel D. Hard drive",
  1845. "final_answer": " Correct Answer: C "
  1846. },
  1847. {
  1848. "question": "A PC power supply has been replaced. It physically matches the old supply and the connectors are properly joined, but the PC does not power on. Which of the following is MOST likely the reason for this behavior?",
  1849. "answers": "A. The main motherboard is plugged in backward. B. The wattage is less than the original supply. C. The power cable is the wrong type. D. The voltage selector is incorrectly set.",
  1850. "final_answer": " Correct Answer: B "
  1851. },
  1852. {
  1853. "question": "A user reports that every time a document is printed to a laser printer, the document lettering smudges making it unreadable which of the following is the cause?",
  1854. "answers": "A. The print server is receiving error codes. B. The toner cartridge is leaking C. The fuser is not functioning property D. The Ink has not fully dried",
  1855. "final_answer": " Correct Answer: C "
  1856. },
  1857. {
  1858. "question": "A user, Ann, logs in to her computer and receives an error that sates this IP address is already in use. All computers are assigned dynamic IP addresses. When following best practice, which of the following commands should the technician run? (Choose two.)",
  1859. "answers": "A. Ipconfig B. Ipconfig/release C. Ipconfig/flusdns D. Ipconfig/renew E. Ipconfig/? F. Ipconfig/all",
  1860. "final_answer": " Correct Answers: B,D "
  1861. },
  1862. {
  1863. "question": "Joe, a user, reports that his network speed is slower than it used to be. Joe moved his desk to a new location, which is farther away from the wall jack. His phone and network cables were moved and the ports were not changed. Joe’s phone continues to function Which of would MOST likely cause Joe’s slower than normal network speed?",
  1864. "answers": "A. The cable was extended with a coupler B. The connections were not terminated properly. C. The cable was experiencing RFI. D. The switch port was not configured correctly",
  1865. "final_answer": " Correct Answer: A "
  1866. },
  1867. {
  1868. "question": "A user would like to set up a wireless network that uses RADIUS as the authentication server and has the strongest encryption type. Which of the following would be the BEST solution?",
  1869. "answers": "A. WPA2 Enterprise with AES B. WAP with PSK C. WPA2 Enterprise with TKIP D. WPA with TKIP",
  1870. "final_answer": " Correct Answer: A "
  1871. },
  1872. {
  1873. "question": "Which of the following mobile connection types has the LOWEST data transmission rate?",
  1874. "answers": "A. Bluetooth B. NFC C. 802.11ac D. IRE",
  1875. "final_answer": " Correct Answer: D "
  1876. },
  1877. {
  1878. "question": "A printer is printing spotty or horizontal lines. A technician has accessed the control panel, selected devices and printers and ran the print utility However, the problem still remains. Which of the following should be done NEXT?",
  1879. "answers": "A. Open the printer and check for clogged print heads B. Shake it to loosen the toner and then reinstall ‘he cartridge C. Reinstall the printer drivers D. Replace the ink cartridge",
  1880. "final_answer": " Correct Answer: D "
  1881. },
  1882. {
  1883. "question": "A security officer wants to eliminate username and password sharing on the network Which of the following technologies should be part of a potential solution?",
  1884. "answers": "A. Intrusion Prevention Systems B. Encrypted File System C. Bitlocker D. Smart card readers",
  1885. "final_answer": " Correct Answer: D "
  1886. },
  1887. {
  1888. "question": "A technician has noticed that a client has an unsecured wireless network. Which of the following is the BEST security encryption type to protect the wireless network from intrusion?",
  1889. "answers": "A. WEP2 B. WEP C. WPA2 D. WPS",
  1890. "final_answer": " Correct Answer: C "
  1891. },
  1892. {
  1893. "question": "A user reports that all printout to a locally attached printer show only garbled characters. Which of following troubleshoot the issue?",
  1894. "answers": "A. Programs and Features B. Performance monitor C. System Configuration D. Device Manager",
  1895. "final_answer": " Correct Answer: D "
  1896. },
  1897. {
  1898. "question": "Which of the following cable connection types would be used to provide digital signal input to a TV tuner add-in card?",
  1899. "answers": "A. USB Type A connector B. F-connector C. FireWire connector D. VGA",
  1900. "final_answer": " Correct Answer: D "
  1901. },
  1902. {
  1903. "question": "Which of the following integrated devices in a laptop allows the users to capture images and audio?",
  1904. "answers": "A. Digitizer B. TV tuner C. Webcam D. Biometric scanner",
  1905. "final_answer": " Correct Answer: A "
  1906. },
  1907. {
  1908. "question": "Which of the following is an advantage of wearable technology over standard accessories?",
  1909. "answers": "A. Incoming call notifications B. Longer battery life C. Easily set wake-up alarms D. Ability to check the time",
  1910. "final_answer": " Correct Answer: A "
  1911. },
  1912. {
  1913. "question": "When upgrading RAM in a laptop, which of the following would a technician need to check FIRST in the manufacturer’s specification?",
  1914. "answers": "A. Compatibility between CPU and memory module B. Maximum capacity and speed for the motherboard C. Number of slots in use on the motherboard D. Maximum capacity of each RAM module",
  1915. "final_answer": " Correct Answer: C "
  1916. },
  1917. {
  1918. "question": "An educational consulting company requires a new multifunction printer. The company prints a very high volume, including a number of full-color brochures and educational materials. Which of the following print solution type is MOST appropriate for this company?",
  1919. "answers": "A. Color inkjet printer B. line printer C. Thermal printer D. Monochrome laser printer E. color laser printer",
  1920. "final_answer": " Correct Answer: C "
  1921. },
  1922. {
  1923. "question": "A user of a high-end workstation requires a Blu-Ray re-writable drive to be installed The PC has available USB 2.0 ports, an Open expansion slot but no open drive bay. Which of the following would allow the Blu-Ray writer the FASTEST operational speed?",
  1924. "answers": "A. Install an eSATA BDXL drive B. Install a USB 3.0 card, and connect a BDXL drive C. Connect the BDXL to a USB 2.0 port D. Add an internal BDXL drive.",
  1925. "final_answer": " Correct Answer: B "
  1926. },
  1927. {
  1928. "question": "A user asks a technician to connect a laptop dock to a large external monitor. Which of the following connections would carry both audio and video with the HIGHEST quality?",
  1929. "answers": "A. USB 2.0 B. Displayport C. DVI-Digital D. DVI-Integrated",
  1930. "final_answer": " Correct Answer: D Explanation/Reference: https://www.kensington.com/us/us/6838/universal-laptop-docking-station-monitor-connection-guide "
  1931. },
  1932. {
  1933. "question": "A customer would like to add a large form factor graphics card to a computer. Which of the following types of cards should be installed to accomplish this?",
  1934. "answers": "A. USB 3.0 B. Storage C. FireWire D. Riser",
  1935. "final_answer": " Correct Answer: D "
  1936. },
  1937. {
  1938. "question": "A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages. Which of the following is MOST likely the cause of this issue?",
  1939. "answers": "A. The BIOS is out-of-date B. There is not enough PSU output C. There is an onboard RAM mismatch D. GPU is overclocked E. The firmware is out-of-date",
  1940. "final_answer": " Correct Answer: A "
  1941. },
  1942. {
  1943. "question": "A user has a PC with RAID configuration and reports slow computer performance. A technician uses the manufacture’s diagnostic software, and the computer passes all tests. The technician then uses a defragmentation tool and hears clicking noises. Which of the following should the technician identify and replace?",
  1944. "answers": "A. Hard drive B. System fan C. SSD D. RAID controller",
  1945. "final_answer": " Correct Answer: A "
  1946. },
  1947. {
  1948. "question": "Which of the following devices allows a variety of digital musical instruments, computers, and other electronic devices to communicate with each other?",
  1949. "answers": "A. MIDI B. KVM C. Digitizer D. SPDIF",
  1950. "final_answer": " Correct Answer: A "
  1951. },
  1952. {
  1953. "question": "A user cannot print to any of the network printers. A technician confirms the user is connected to all printers, and other users on the network can print without issue. Which of the following should the technician perform to resolve the issue?",
  1954. "answers": "A. upgrade the printer’s firmware. B. Update the printer’s firmware. C. Restart the printer spooler service. D. Check printer memory errors. E. Install a printer maintenance kit.",
  1955. "final_answer": " Correct Answer: B "
  1956. },
  1957. {
  1958. "question": "A user needs access to a shared mailbox inside the mobile mail application through the company’s cloud-based email service. Which of the following protocols is required to make this possible?",
  1959. "answers": "A. IMAP B. S/MIME C. SMTP D. SNMP",
  1960. "final_answer": " Correct Answer: C "
  1961. },
  1962. {
  1963. "question": "Given the following characteristics: – Allows smartphones to make electronic payments – Allows smartphones to be used as personal identification – Has wireless technology interfacing with an electromagnetic radio field Which of the following connection types BEST matches these characteristics?",
  1964. "answers": "A. Bluetooth B. IRDA C. WIFI D. NFC",
  1965. "final_answer": " Correct Answer: D "
  1966. },
  1967. {
  1968. "question": "A customer brought a laptop with a cracked screen to a repair shop. The technician powered on the machine and verified the screen still worked, but the display was distorted and unusable. To adhere to best practices, which of the following should the technician do? (Choose three.)",
  1969. "answers": "A. Ask the user to watch the procedure to ensure no mistakes are made. B. Advise the customer to perform a full backup of the hard drive. C. Connect a more experienced colleague to perform the repair. D. Escalate to a manager before performing any repairs. E. Document and label the disassembly procedure, including all hardware parts. F. Use the appropriate hard tools to conduct the repairs and take ESD precautions. G. refer to the manufacture resources for disassembly of the laptop.",
  1970. "final_answer": " Correct Answer: B,D,G "
  1971. },
  1972. {
  1973. "question": "Users are experiencing an issue with an office laser printer. A technician discovers toner dust is falling off the page; but some of the print remains on the paper. Which of the following is MOST likely the issue?",
  1974. "answers": "A. Drum B. Print head C. Transfer roller D. Fuser E. Toner cartridge",
  1975. "final_answer": " Correct Answer: C "
  1976. },
  1977. {
  1978. "question": "A technician is troubleshooting a BSOD and suspects the crash is being caused by a faulty motherboard. In which of the following can the technician check the cause? (Choose two.)",
  1979. "answers": "A. Performance Monitor B. Event Viewer C. Device Manager D. % SystemRoot%Memory.dmp E. System Control panel",
  1980. "final_answer": " Correct Answer: B,D "
  1981. },
  1982. {
  1983. "question": "Which of the following does a DHCP server provide to a domain-connected computer? (Choose two.)",
  1984. "answers": "A. Print services B. Host services C. IP address D. DNS server address E. CDFS F. POST service",
  1985. "final_answer": " Correct Answers: C,D "
  1986. },
  1987. {
  1988. "question": "Which of the following monitor has a type of “privacy filter” characteristic by default?",
  1989. "answers": "A. CRT B. LCD C. DVI D. VGA",
  1990. "final_answer": " Correct Answer: A "
  1991. },
  1992. {
  1993. "question": "A user has an inkjet printer that generates very sloppy prints with multiple colors missed in patterns. Which of the following maintenance tasks should the technician perform to solve this problem?",
  1994. "answers": "A. Install the maintenance kit. B. Replace the toner ribbon. C. Clean the heating element. D. Replace the fuser. E. Clean the head.",
  1995. "final_answer": " Correct Answer: B "
  1996. },
  1997. {
  1998. "question": "Which of the following represents a small collection of paired Bluetooth devices on a college campus network?",
  1999. "answers": "A. WAN B. MAN C. LAN D. PAN",
  2000. "final_answer": " Correct Answer: D "
  2001. },
  2002. {
  2003. "question": "A technician is tasked with connecting a digital display to a computer that requires a 4GB connection speed. Which of the following types of connection cables is sufficient for this requirement?",
  2004. "answers": "A. DVI-D B. Thunderbolt C. DVI D. HDMI",
  2005. "final_answer": " Correct Answer: D "
  2006. },
  2007. {
  2008. "question": "The digitizer of a modern laptop computer is used to:",
  2009. "answers": "A. encode analog audio into a digital format. B. enable hands-free control of common laptop functions. C. convert art created with an ink pen into a digital image. D. identify the screen location touched by a user.",
  2010. "final_answer": " Correct Answer: C "
  2011. },
  2012. {
  2013. "question": "A technician has been asked to configure and install a system to host a public website. It will be placed on-site at the company. In which of the following locations in the network should the system be placed to ensure the public is unable to access the company’s other systems?",
  2014. "answers": "A. DMZ B. ISP C. Datacenter D. DNAT E. Server room",
  2015. "final_answer": " Correct Answer: A "
  2016. },
  2017. {
  2018. "question": "A user is having intermittent problems connecting a computer to the office network. A technician determines the computer’s network cable needs to be replaced. Which of the following tools did the technician use to determine the issue?",
  2019. "answers": "A. Cable toner probe B. Cable stripper C. Cable tester D. WIFI analyzer",
  2020. "final_answer": " Correct Answer: C "
  2021. },
  2022. {
  2023. "question": "Joe, a customer, contacts the help desk report his laptop screen has become dark and the screen content is difficult to see. After troubleshooting with the user, Ann, the technician, determines Joe was off-site at a park when the issue occurred. Which of the following describes what Ann should do to educate Joe?",
  2024. "answers": "A. Ann should explain that the power-saving features on the laptop dim the screen, and Joe can use the function keys to brighten it again. B. Ann should explain that when Joe first powers on the laptop, he can access a menu to change the user profile to “light.” C. Ann should explain that because it is a corporate laptop, the screen is dimmed as a part of corporate policy when Joe is not in the office. D. Ann should explain that is a security feature to protect against shoulder-surfing attacks and should not be disabled.",
  2025. "final_answer": " Correct Answer: A "
  2026. },
  2027. {
  2028. "question": "When working on a computer that supports triple-Channel memory configurations, which of the following RAM modules would provide the BEST memory performance?",
  2029. "answers": "A. 2 DIMMs B. 4DIMMs C. 6DIMMs D. 8DIMMs",
  2030. "final_answer": " Correct Answer: C "
  2031. },
  2032. {
  2033. "question": "A user reports that a PC monitor does not look correct. The user tried adjusting the settings, but the on-screen appearance worsened. The technician inspects the monitor and notices the left and right sides are concave. Which of the following adjustments would MOST likely fix the monitors issue?",
  2034. "answers": "A. Centering B. Gamma C. Trapezoid D. Pin cushion",
  2035. "final_answer": " Correct Answer: D "
  2036. },
  2037. {
  2038. "question": "A customer is looking for a device with high brightness and contrast but can maintain battery life for at least a week. The device will be used exclusively to consume content. Which of the following device types would BEST meet these criteria?",
  2039. "answers": "A. Phablet B. E-reader C. Smartphone D. Tablet",
  2040. "final_answer": " Correct Answer: B "
  2041. },
  2042. {
  2043. "question": "Users are reporting degraded performance when utilizing certain application hosted by virtual machines. While trying to identify the problem, a technician notices all of the degraded virtual machines run on the same server. Which of the following could be the cause of the performance issues?",
  2044. "answers": "A. The host machine is using of all its available memory. B. CPUs allocated to each virtual machine need to be increased. C. Memory allocated to each virtual machine needs to be increased. D. The host machine is low on hard drive space. E. The virtual machines are low on hard drive space. F. The host machine needs another NIC.",
  2045. "final_answer": " Correct Answer: C "
  2046. },
  2047. {
  2048. "question": "A technician is troubleshooting a server RAID array that shows the following error: “DRIVE 0 Not Found” Which of the following should be checked FIRST in this scenario?",
  2049. "answers": "A. SATA cable B. HDD jumper settings C. BIOS update D. Boot sector configuration",
  2050. "final_answer": " Correct Answer: D "
  2051. },
  2052. {
  2053. "question": "A user needs a drive system that offers redundancy while providing the fastest read/write speeds possible. Which of the following RAID configurations should a technician configure in the user’s workstation?",
  2054. "answers": "A. 0 B. 1 C. 5 D. 10",
  2055. "final_answer": " Correct Answer: D "
  2056. },
  2057. {
  2058. "question": "Joe, a user, recently purchased a new multifunction printer and attempted to installed it himself He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that printer is listed printer under devices and printers. Which of the following should the technician do NEXT?",
  2059. "answers": "A. Reboot the computer into safe mode and try to printer a test page. B. Download the correct drives from the manufacture’s website and install them. C. Unplug the USB cable from the printer and try another USB slot the PC. D. Set the printer as the default within the device properties.",
  2060. "final_answer": " Correct Answer: B "
  2061. },
  2062. {
  2063. "question": "A sales representative is planning a business trip that will involve stays at hotels in remote location with little broadband and poor cellular reception. Which of the following does the IT department need to ensure is available on the sales representative’s laptop for reliable telecommunicating while travelling?",
  2064. "answers": "A. RJ-45 jack B. Bluetooth capability C. RJ-11 jack D. PCMICA card",
  2065. "final_answer": " Correct Answer: C "
  2066. },
  2067. {
  2068. "question": "A musician asks for help with connection two MIDI devices to a computer. The computer has one MIDI-in and one MIDI-out port. Which of the following explains how the connections should be made?",
  2069. "answers": "A. Connect the computer MIDI port ton each of the two devices, creating a line configuration. B. Connect each MIDI-out to the MIDI-in on another device, creating a circle configuration. C. The connections cannot be made due to an insufficient number of ports. D. Connect one device at a time to the computer and move the connections when the other device is needed.",
  2070. "final_answer": " Correct Answer: B "
  2071. },
  2072. {
  2073. "question": "One of the functions of a CMOS battery is to:",
  2074. "answers": "A. Keep the BIOS clock running. B. Preserve the master boot record. C. Provide backup power during a blackout D. Ensure data is safely written during shutdown.",
  2075. "final_answer": " Correct Answer: A "
  2076. },
  2077. {
  2078. "question": "A technician is setting up a PC to host server in a SOHO. The technician uses a second router for this PC but finds the web server is not accessible from the Internet. The technician verifies the web server itself is properly configured. Which of the following could be enabled on the router to allow all traffic to reach the web server?",
  2079. "answers": "A. IPv6 B. UPnP C. DMZ D. WPA2",
  2080. "final_answer": " Correct Answer: C "
  2081. },
  2082. {
  2083. "question": "Ann, a customer, is in an area where internet connectivity is available. When trying to access a web page on her laptop, she receives “A page cannot be found’’ message. Which of the following is the FIRST key Ann should check to troubleshooting the internet connection?",
  2084. "answers": "A. Cellular function key B. GPS function toggle C. WLAN function toggle D. Bluetooth function key",
  2085. "final_answer": " Correct Answer: C "
  2086. },
  2087. {
  2088. "question": "A user is working on a mobile workstation with a wireless mouse. The cursor around while the user is typing, And the user would like to prevent this occurring. Which of the following should be to solve this problem?",
  2089. "answers": "A. Built-in function keys B. Touchpad drivers C. BIOS settings D. Accessibility settings",
  2090. "final_answer": " Correct Answer: D "
  2091. },
  2092. {
  2093. "question": "Which of the following is considered the I/O controller hub?",
  2094. "answers": "A. Southbridge B. CPU socket C. Front-side bus D. PCIe slot",
  2095. "final_answer": " Correct Answer: A Reference: Explanation: https://en.wikipedia.org/wiki/I/O_Controller_Hub "
  2096. },
  2097. {
  2098. "question": "A company asks a technician to recommend a solution to conserve paper without degrading the print quality. Which of the following printer settings would BEST enable the technician to accomplish this request?",
  2099. "answers": "A. Density B. Collate C. Duplex D. Color management",
  2100. "final_answer": " Correct Answer: C "
  2101. },
  2102. {
  2103. "question": "Which of the following IP addresses would indicate a workstation is getting an APIPA address?",
  2104. "answers": "A. 10.10.1.1 B. 169.244.0.1 C. 172.168.1.1 D. 192.168.1.1",
  2105. "final_answer": " Correct Answer: B "
  2106. },
  2107. {
  2108. "question": "A user is unable to modify any data on an SD card. The user decides to format the drive, but receives an error message and cannot proceed any further. Which of the following would cause this type of behavior on the SD card?",
  2109. "answers": "A. Full disk encryption B. Incompatible SD adapter C. Locked card D. Corrupt file system",
  2110. "final_answer": " Correct Answer: C "
  2111. },
  2112. {
  2113. "question": "A 27 in (68.6 cm) analog monitor display shows the left and right sides are bulging outward. Which of the following should the technician performance FIRST to remedy the issue?",
  2114. "answers": "A. Decrease contrast. B. Increase trapezoid. C. Increase gamma. D. Decrease pin cushion.",
  2115. "final_answer": " Correct Answer: D "
  2116. },
  2117. {
  2118. "question": "A user reports being unable to log in. Which of the following should be the FIRST step in troubleshooting?",
  2119. "answers": "A. Change the user’s domain password. B. Verify the User’s Windows domain credentials. C. Verify the resource to which the user is unable to log in. D. Verify the user’s domain account is unlocked.",
  2120. "final_answer": " Correct Answer: D "
  2121. },
  2122. {
  2123. "question": "A technician is replacing a drive that recently failed in a RAID configuration. However, after installing the new drive, the OS cannot access the RAID array. Which of the following should the technician perform NEXT?",
  2124. "answers": "A. Update the firmware of the RAID controller. B. Rebuild the RAID array. C. Install another hard drive. D. Format all drives to the same file system",
  2125. "final_answer": " Correct Answer: A "
  2126. },
  2127. {
  2128. "question": "An end user reports to the information systems technician that a laptop hangs at the Windows logo for a Windows 7 Pro laptop that was recently dropped. It is suspected that physical damage was caused by the drop. Which of the following is the BEST tool the technician should use to check the hard drive?",
  2129. "answers": "A. Windows Disk Management Utility B. Third-party hard drive diagnostic software C. The manufacture’s hard drive diagnostic software D. The laptop’s built-in hardware diagnostics E. Windows chkdsk utility",
  2130. "final_answer": " Correct Answer: B "
  2131. },
  2132. {
  2133. "question": "A user is looking a storage solution that has distributed parity without sacrificing performance. Which of the following is the minimum number of hard drives the technician should recommend the user purchase to meet this need?",
  2134. "answers": "A. 2 B. 3 C. 4 D. 5",
  2135. "final_answer": " Correct Answer: B "
  2136. },
  2137. {
  2138. "question": "A technician receives a computer that is failing to boot properly. Upon boot it displays an error that the boot configuration data is invalid. The technician puts the PC into a preinstallation mode. Which of the following actions should be performed NEXT?",
  2139. "answers": "A. Perform a Windows repair. B. Restore the last known good configuration. C. Run the bootrec command. D. Install update drivers for the hard drive.",
  2140. "final_answer": " Correct Answer: D "
  2141. },
  2142. {
  2143. "question": "A user reports that a laptop will not power on. A technician verifies that the battery and power adapter are functional, replaces the power button and its connector, and removes all external devices. Which of the following hardware components is MOST likely at fault?",
  2144. "answers": "A. Optical drive B. Hard drive C. Memory socket D. SATA controller E. System board",
  2145. "final_answer": " Correct Answer: E "
  2146. },
  2147. {
  2148. "question": "An office has a regulatory requirement to segregate its PoS system from the office network (both work on separate subnets). The office manager is responsible for updating pricing in the PoS software and also needs the ability to function on both networks. Which of the following devices would allow the office manager that capability?",
  2149. "answers": "A. Router B. Access point C. Switch D. PoE injector",
  2150. "final_answer": " Correct Answer: A "
  2151. },
  2152. {
  2153. "question": "Which of the following resources is the MOST critical when using cloud file-storage synchronization applications?",
  2154. "answers": "A. Disk speed B. I/O bandwidth C. Ram utilization D. CPU utilization",
  2155. "final_answer": " Correct Answer: B "
  2156. },
  2157. {
  2158. "question": "Which of the following is the BEST method to use to secure data while wirelessly connected to the Internet?",
  2159. "answers": "A. WPA2/AES B. WPA2/TKIP C. WEP D. WPA",
  2160. "final_answer": " Correct Answer: A "
  2161. },
  2162. {
  2163. "question": "Which of the following devices can be used to connect multiple devices within a network without broadcasting to every network port?",
  2164. "answers": "A. Unmanaged switch B. HUB C. Firewall D. Cable modern",
  2165. "final_answer": " Correct Answer: A "
  2166. },
  2167. {
  2168. "question": "A technician is deploying a wireless AP at a location where is not a power outlet nearby. Which of the following devices could supply enough power to the AP?",
  2169. "answers": "A. Stand switch B. router C. PoE injector D. Repeater",
  2170. "final_answer": " Correct Answer: C "
  2171. },
  2172. {
  2173. "question": "A technician reimaged several computers in a test lab with a test subnet of 10.1.5.1. The PC name was properly assigned, but the technician did not configure DHCP prior to shipping the computer to the customer. The customer’s corporate network has IP ranges of 10.1.1.1-10.1.5.255. The customer is unable to connect to any network resources or the Internet. Which of the following is MOST likely the error message being displayed?",
  2174. "answers": "A. Duplicate hostname B. Intermitted connectivity C. Computer account disabled D. Internet protocol conflict",
  2175. "final_answer": " Correct Answer: D "
  2176. },
  2177. {
  2178. "question": "A remote user has attempted to install a new wireless printer on a home network. The user can print to it when plugged into a USB cable from the laptop to the printer, however, the user cannot print wirelessly. A technician has remotely connected to the user’s laptop to troubleshoot the issue. Which of the following is MOST likely the reason that the user cannot print wirelessly?",
  2179. "answers": "A. The printer does not have an IP address B. The printer is low on toner. C. The printer cannot access the network. D. The laptop has the wrong print driver installed.",
  2180. "final_answer": " Correct Answer: A "
  2181. },
  2182. {
  2183. "question": "A user states a PC keeps shutting down. The problem started this morning and now the PC powers off after a few minutes. The technician verifies that the PC plugged into a UPS and that the power supply fan functioning properly. During internet examination of the PC, while of the following should the technician check NEXT?",
  2184. "answers": "A. The thermal compound adequate. B. The CPU cooling fan is working correctly. C. The power cable is seated properly on the motherboard. D. The power supply voltages are correct.",
  2185. "final_answer": " Correct Answer: B "
  2186. },
  2187. {
  2188. "question": "A consultant must be recommended a portable device that does not require WIFI access for video conferencing. Which of the following would the consultant MOST likely recommend?",
  2189. "answers": "A. Web camera B. Smartphone C. Smart watch D. Smart glasses",
  2190. "final_answer": " Correct Answer: B "
  2191. },
  2192. {
  2193. "question": "A technician is adding a second processor to the motherboard of a workstation. Which of the following does the technician need to apply to ensure proper cooling of the new processor? (Select two.)",
  2194. "answers": "A. Hyper-threading B. Temperature sensor C. GPUclocking CPU D. Thermal paste E. Fans",
  2195. "final_answer": " Correct Answer: DE "
  2196. },
  2197. {
  2198. "question": "A technician is tasked with changing a cable on a patch panel. The technician must ensure the cable matches TIA/EIA 568A wiring standard and is able to connect to the distribution network switch. Which of the following statements BEST describes the cable and connector the technician will use to complete this task?",
  2199. "answers": "A. Crossover Ethernet cable with RJ-11 connector B. Straight-Through Ethernet cable with RJ-11 connector C. Cross Ethernet with RJ-45 connector D. Straight through Ethernet cable with RJ-45 connector",
  2200. "final_answer": " Correct Answer: D "
  2201. },
  2202. {
  2203. "question": "A user has an older computer and needs to replace a CD-ROM drive with a Blu-ray player. Which of the following would MOST likely need to be used to provide power to the drive?",
  2204. "answers": "A. HDMI to Displayport adapter B. Molex to ATX 12v adapter C. Molex to SATA adapter D. USB serial adapter",
  2205. "final_answer": " Correct Answer: C "
  2206. },
  2207. {
  2208. "question": "A technician has connected a new multifunction printer to the company network. The technician has mapped the printer to a user’s workstation, but the user is unable to scan documents. Which of the following will address this problem? (Choose two.)",
  2209. "answers": "A. Restart the print spooler. B. Install the driver. C. Enable duplexing. D. Restart the printer.",
  2210. "final_answer": " Correct Answers: B,D "
  2211. },
  2212. {
  2213. "question": "An application on an Android smartphone is frequently freezing. The user recently updated the application, but now it will not load at all. The user requests that the phone data remain intact. A technician tries a hard reset, but the phone continues to experience the problem. Which of the following should technician troubleshoot FIRST to resolve the issue?",
  2214. "answers": "A. Perform a carrier setting update. B. Revert to the previous baseband version. C. Reform the SD card. D. Clear the cache.",
  2215. "final_answer": " Correct Answer: B "
  2216. },
  2217. {
  2218. "question": "A technician is installing a 2.4GHz wireless router for a doctor’s office. The doctor ‘s office is located between a dentist’s office and a restaurant. The dentist’s office and the restaurant both have existing wireless routers that respectively broadcast on channels 1 and 6. Which of the following channels should the technician select for the doctor’s office’s wireless router during installation to MINIMIZE interference with the other business’ routers?",
  2219. "answers": "A. 1 B. 3 C. 6 D. 11 E. 40",
  2220. "final_answer": " Correct Answer: D "
  2221. },
  2222. {
  2223. "question": "Which of the following services provides the ability to resolve UNC to appropriate IP addresses?",
  2224. "answers": "A. DNS B. DHCP C. Proxy D. Web server",
  2225. "final_answer": " Correct Answer: A "
  2226. },
  2227. {
  2228. "question": "A network administrator has a change to point the new intranet website to friendly name instead of an IP address. A developer does not want to wait for the change to replicate across the network. Which of the following commands could use to make friendly name work immediately?",
  2229. "answers": "A. ipconfig /a11 B. ipconfig / release C. ipconfig /? D. ipconfig /flushdns",
  2230. "final_answer": " Correct Answer: D "
  2231. },
  2232. {
  2233. "question": "Which of the following serial interfaces has been increased in speed to 10Gbps and features two connector types for future standardization purposes?",
  2234. "answers": "A. USB 3.0 B. USB 3.1 C. FireWire D. eSATA",
  2235. "final_answer": " Correct Answer: A "
  2236. },
  2237. {
  2238. "question": "A user reports an inability to print to a newly installed printer. The assigned technician discovers the user is attempting to print that has been removed from the network. The technician attempts to delete the old printer but cannot. The technician discovers jobs in the queue but cannot clear the queue. Which of the following is NEXT step the technician should take?",
  2239. "answers": "A. Restart the print spooler service. B. Check IP on the printer. C. Perform a hard reset on the printer. D. Change the user’s printer permissions.",
  2240. "final_answer": " Correct Answer: A "
  2241. },
  2242. {
  2243. "question": "Occasionally a technician will need to order a new feature for a printer. For which of the following types of print is the technician ordering the fuser?",
  2244. "answers": "A. Thermal B. Impact C. Laser D. Inkjet",
  2245. "final_answer": " Correct Answer: C "
  2246. },
  2247. {
  2248. "question": "A technician is assembling a new computer and wants to ensure proper component temperatures. On which of the following would the technician apply thermal paste and a heat sink?",
  2249. "answers": "A. CPU B. IDE C. PSU D. NIC",
  2250. "final_answer": " Correct Answer: A "
  2251. },
  2252. {
  2253. "question": "DRAG DROP Drag and drop the following common ports to the appropriate function. Options may be used once or not at all. Select and Place: ",
  2254. "answers": "",
  2255. "final_answer": ""
  2256. },
  2257. {
  2258. "question": "A user calls the help desk and states the LCD monitor is blurry and displaying muted colors. The help desk technician asks the user to power the monitor on and off to see if it resolves the issue. The user still experiences the same issue. Which of the following tools can be used to resolve the issue?",
  2259. "answers": "A. Degausser B. Loopback plug C. Multimeter D. OSD utility",
  2260. "final_answer": " Correct Answer: D "
  2261. },
  2262. {
  2263. "question": "A junior technician has been making configuration changes on a computer that is connected to a wired network. The computer is now experiencing slow transfer speeds. A senior technician, who is assisting the junior technician, verifies the static IP address, subnet mask, and gateway address on the computer are correct. Other employees on the same network are not experiencing any issues. Which of the following is the MOST likely problem?",
  2264. "answers": "A. Speed and duplex setting of the network card. B. Crossover cable used instead of straight-through cable C. MAC filtering enabled on the switch D. Firewall settings on the computer",
  2265. "final_answer": " Correct Answer: A "
  2266. },
  2267. {
  2268. "question": "DRAG DROP Drag the cloud technology to its description. Answer options may be used more than once or not at all. Select and Place ",
  2269. "answers": "",
  2270. "final_answer": ""
  2271. },
  2272. {
  2273. "question": "SIMULATION You need to configure your mobile device to send and receive electronic messages from your company. You must use the company’s WLAN as all e-mail services are on default nonsecure ports. The company’s WLAN is broadcasting across the company for easier access. Both incoming and outgoing servers requires login credentials. These are the proper parameters: Username: tech@techies.com Password: P@$$w0rd Outgoing server: mail.techies.com Incoming server: pop3.techies.com Company SSID: Techies 40-bit Key: CA:FE:33:71:00 Instructions: When you have completed the simulation, please select the Done button to submit. Once the simulation is submitted, please select the Next button to continue.",
  2274. "answers": "",
  2275. "final_answer": ""
  2276. },
  2277. {
  2278. "question": "DRAG DROP Drag each mobile technology to the description of its use. Some answers will not be used. Select and Place:",
  2279. "answers": "",
  2280. "final_answer": " "
  2281. },
  2282. {
  2283. "question": "A technician has been asked to make recommendations on building a server for home use. The server will store and stream video files to other devices over the local network and should have some built-in data redundancy. Which of the following is MOST important to meet the requirements? (Choose two.)",
  2284. "answers": "A. Multiple display support B. Gigabit NIC C. Hardware RAID D. HDMI output E. 7.1 surround sound F. Compact form factor",
  2285. "final_answer": " Correct Answer: BC "
  2286. },
  2287. {
  2288. "question": "After a user replaces the RAM in a laptop, the laptop makes strange beeping sounds and does not boot the OS when it is started. Which of the following could be the cause of this issue?",
  2289. "answers": "A. The new DIMM is not receiving sufficient power. B. The user needs to loads the OS and update the new amount of RAM. C. The new DIMM needs to be reseated on the system board. D. The user needs to enter the BIOS and select the RAM from which to boot.",
  2290. "final_answer": " Correct Answer: C "
  2291. },
  2292. {
  2293. "question": "SIMULATION Laura, a customer, has instructed you to configure her home office wireless access point. Laura plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible. Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks. Laura requests that the default settings be changed to the following: Wireless Name: HomeWiFi Shared Key: CompTIA Router Password: Secure$1 Finally, Laura wants to ensure that only her laptop and SmartPhone can connect to the network. Laptop: IP Address 192.168.1.100 Hardware Address: 00:0A:BF:03:C4:54 SmartPhone: IP Address 192.168.1.101 Hardware Address: 09:2C:D0:22:3F:11 Instructions: Select Laura’s house in the diagram to configure her wireless network. Once the wireless network tabs are configured, select the save button and then the done button to submit.",
  2294. "answers": " ",
  2295. "final_answer": " "
  2296. },
  2297. {
  2298. "question": "A technician determines that a laptop’s internal network adapter is not working. An executive needs the laptop immediately for a presentation, and it requires network access. Which of the following is the BEST solution for the technician to offer to the executive?",
  2299. "answers": "A. USB to Thunderbolt B. USB to WiFi dongle C. USB to serial D. USB to RJ-11 dongle",
  2300. "final_answer": " Correct Answer: B "
  2301. },
  2302. {
  2303. "question": "Which of the following Internet connection types is MOST likely to use a coaxial connector?",
  2304. "answers": "A. Cable B. DSL C. Fiber D. ISDN",
  2305. "final_answer": " Correct Answer: A "
  2306. },
  2307. {
  2308. "question": "A technician just finished installing a PCle video card in a workstation. Which of the following needs to be adjusted to disable the onboard video?",
  2309. "answers": "A. BIOS B. Southbridge C. Northbridge D. CMOS",
  2310. "final_answer": " Correct Answer: B "
  2311. },
  2312. {
  2313. "question": "A technician notices the display flickering on a plugged-in laptop. When using the laptop in another location, the display does not flicker. Which of the following is MOST likely to cause of the issue?",
  2314. "answers": "A. The laptop battery is not charging B. The laptop screen has failed C. The laptop digitizer is faulty D. The laptop is experiencing power fluctuations",
  2315. "final_answer": " Correct Answer: D "
  2316. },
  2317. {
  2318. "question": "A user is trying to connect to the Internet wirelessly but gets the following error message: Page cannot be displayed. Which of the following would be the FASTEST for the user to confirm?",
  2319. "answers": "A. IP address configuration B. Wireless router settings C. Connection to the correct SSID D. Wireless network adapter settings",
  2320. "final_answer": " Correct Answer: C "
  2321. },
  2322. {
  2323. "question": "Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues. Which of the following should a technician check FIRST?",
  2324. "answers": "A. Channels B. Frequency C. Antenna power level D. SSID",
  2325. "final_answer": " Correct Answer: A "
  2326. },
  2327. {
  2328. "question": "A user is giving a presentation for the third time in a single day to off-site customers. Each time the VGA output was used successfully. While preparing for another meeting, the laptop is connected to a projector and the laptop displays an incompatible VGA mode error. Which of the following could be the cause?",
  2329. "answers": "A. The laptop is forcing a resolution that is too high B. The laptop is forcing a resolution that is too low C. The projector does not support extended display mode D. The graphic card in the laptop does not support VGA",
  2330. "final_answer": " Correct Answer: A "
  2331. },
  2332. {
  2333. "question": "A customer brings in a PC that recently stopped working. The technician begins diagnosis and finds the following symptoms: — The PC turns on and all fans spin normally — No display output is given either from onboard video or a PCle video card. — There are no POST beep codes at boot even with the CPU and RAM fully removed. Which of the following is the MOST accurate conclusion based on these findings?",
  2334. "answers": "A. The PSU wattage is rated too low for the components. B. The CMOS battery is dead and needs replacement. C. The PSU has its voltage switch set to 240V. D. The motherboard has failed and needs replacement.",
  2335. "final_answer": " Correct Answer: A "
  2336. },
  2337. {
  2338. "question": "Which of the following print technologies requires special paper to print?",
  2339. "answers": "A. Inkjet B. Impact C. Thermal D. Laser",
  2340. "final_answer": " Correct Answer: C "
  2341. },
  2342. {
  2343. "question": "Which of the following cable types uses RCA connectors to carry HD video?",
  2344. "answers": "A. DVI B. Component C. Composite D. HDMI",
  2345. "final_answer": " Correct Answer: C "
  2346. },
  2347. {
  2348. "question": "Which of the following encryption types is used with WPA2?",
  2349. "answers": "A. TKIP B. SSH C. AES D. SSL",
  2350. "final_answer": " Correct Answer: C "
  2351. },
  2352. {
  2353. "question": "A technician is called to troubleshoot a Windows file server. The technician is told that it takes longer than usual to open documents and, at times, documents will not open at all. The technician notices all the hard drive activity lights in the server room are on and appear normal. The technician then checks the Event Viewer on the server and discovers an unusual number of hard disk errors. Which of the following command line tools should the technician use to find and correct these errors?",
  2354. "answers": "A. chkdsk B. diskpart C. defrag D. bootrec E. fsck",
  2355. "final_answer": " Correct Answer: A "
  2356. },
  2357. {
  2358. "question": "A customer is looking to increase the performance of an older computer by purchasing additional memory. Which of the following should the customer consider after reviewing the computer’s motherboard specs?",
  2359. "answers": "A. A DDR3 module consumes more power than a DDR2 module. B. The speed of the RAM modules should be faster than the motherboard. C. A 1333MHz RAM module will run faster when paired with a 1600MHz module. D. RAM modules are not backward compatible for installation into older slots.",
  2360. "final_answer": " Correct Answer: D "
  2361. },
  2362. {
  2363. "question": "A technician receives multiple calls from users stating that documents submitted to a shared printer are not printing. The technician can ping the device to confirm it is powered on and connected to the network. The technician successfully prints a test page from the device control panel. Which of the following should the technician perform NEXT?",
  2364. "answers": "A. Reinstall the print drivers B. Restart the print spooler C. Reconfigure TCP/IP settings D. Remove and reinstall the printer",
  2365. "final_answer": " Correct Answer: B "
  2366. },
  2367. {
  2368. "question": "A technician has just installed a new ATX power supply in a PC. The technician has attached the power cable and attempted to boot the machine. The machine prompts with a POST beep code referencing issues with the CPU. Which of the following connectors should be checked?",
  2369. "answers": "A. P12 connector B. HDD Molex connector C. Fan header connectors D. ATX power connector",
  2370. "final_answer": " Correct Answer: D "
  2371. },
  2372. {
  2373. "question": "A remote monitoring system needs to be connected directly to a base station 20km (12.4mi) away. Which of the following cabling types is BEST for this network connection?",
  2374. "answers": "A. Shielded twisted pair B. Single-mode fiber C. Unshielded twisted pair D. Multimode fiber",
  2375. "final_answer": " Correct Answer: B "
  2376. },
  2377. {
  2378. "question": "A technician receives a call from a user about printing issues. When the technician arrives, the laser printer is sporadically printing clear images, and toner dust is visible on the pages. The technician uses an appropriate toner vacuum to clean up the excess toner and decides it is time to perform maintenance on the printer. Which of the following items should the technician replace in the printer to resolve the issues? (Choose two.)",
  2379. "answers": "A. Transfer roller B. Duplexing assembly C. Fuser assembly D. Pickup roller E. Heating element F. Imaging drum52",
  2380. "final_answer": " Correct Answer: CF "
  2381. },
  2382. {
  2383. "question": "During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to project data cabling and equipment, a technician must make sure all racks are properly grounded. Which of the following tools should the technician use to verify this has been completed?",
  2384. "answers": "A. Multimeter B. Cable tester C. Tone generator D. Voltmeter",
  2385. "final_answer": " Correct Answer: A "
  2386. },
  2387. {
  2388. "question": "An employee’s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform BEST to resolve this issue?",
  2389. "answers": "A. Clean out the charging port on the device B. Replace the mobile device’s battery C. Issue a new charging cable to the employee D. Send the device for service and give the employee a loaner",
  2390. "final_answer": " Correct Answer: A "
  2391. },
  2392. {
  2393. "question": "A user’s laptop will not power on because of a system board failure. The user has important documents stored on the laptop. Which of the following should the technician perform so the user can access the documents?",
  2394. "answers": "A. Boot from a USD drive and copy all the files. B. Replace the desktop drive with the removed laptop drive. C. Run file recovery on the laptop to restore the files. D. Place the hard drive in an external enclosure.",
  2395. "final_answer": " Correct Answer: B "
  2396. },
  2397. {
  2398. "question": "A technician is upgrading the graphics card on an SFF PC. Which of the following is MOST important when considering the type of card to be installed?",
  2399. "answers": "A. The card’s driver compatibility B. The GDDR of the card C. The size of the card D. The cooling solution on the card",
  2400. "final_answer": " Correct Answer: C "
  2401. },
  2402. {
  2403. "question": "A technician is installing a new wireless router in a customer’s home. Which of the following settings should the technician enable to BEST increase network security?",
  2404. "answers": "A. Encryption B. IP Addressing C. MAC filtering D. Hidden SSID E. Port forwarding",
  2405. "final_answer": " Correct Answer: A "
  2406. },
  2407. {
  2408. "question": "Replacement of which of the following components on a laptop will typically require reinstallation of the OS?",
  2409. "answers": "A. Optical drive B. RAM modules C. Hard disk D. CMOS battery",
  2410. "final_answer": " Correct Answer: C "
  2411. },
  2412. {
  2413. "question": "A technician is servicing a laptop that cannot keep an IP address. When the laptop receives an IP address, it releases it and cycles through repeatedly. The technician has replaced the cable, plugged into a known good network jack, and successfully connected a different laptop. Which of the following tools should the technician use NEXT?",
  2414. "answers": "A. Tone generator B. Multimeter C. Cable tester D. Loopback plug",
  2415. "final_answer": " Correct Answer: D "
  2416. },
  2417. {
  2418. "question": "An IT vendor gives a technician the following address on a support call: 192.168.15.2/32. Which of the following BEST describes the address provided by the vendor?",
  2419. "answers": "A. IPv4 address in subnet mask format B. IPv4 address in CIDR format C. IPv6 address in CIDR format D. IPv6 address in subnet mask format",
  2420. "final_answer": " Correct Answer: B "
  2421. },
  2422. {
  2423. "question": "A user calls the help desk regarding a problem connecting a laptop to the Internet. When the laptop was plugged into the docking station, there was no connection. The technician determines the external mouse is not working. Which of the following should the technician perform FIRST to troubleshoot the issue?",
  2424. "answers": "A. Ensure power connections are properly seated. B. Ask the user to run virus and malware scans. C. Reseat the network connections and retry. D. Advice the user to purchase a new docking station.",
  2425. "final_answer": " Correct Answer: C "
  2426. },
  2427. {
  2428. "question": "A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics. Which of the following configurations would correct this behavior?",
  2429. "answers": "A. Change the email settings in antivirus. B. Change the security settings of the email client. C. Change the firewall security settings. D. Change the email proxy settings. E. Change the trusted sites in the browser settings",
  2430. "final_answer": " Correct Answer: B "
  2431. },
  2432. {
  2433. "question": "A custom-built gaming PC is dropping frames while playing a graphic-intensive video game, making it unplayable. Which of the following should be reviewed as potential bottlenecks? (Choose four.)",
  2434. "answers": "A. Amount of available RAM B. Number of available IP addresses C. Amount of free hard drive space D. Number of hard drives E. Video card F. Monitor refresh rate G. Number of connected peripherals H. Central processing unit",
  2435. "final_answer": " Correct Answer: A,E,F,H "
  2436. },
  2437. {
  2438. "question": "A user reports all printouts from a laser printer print so that the words smear when touched. Which of the following should the technician perform to BEST resolve the issue?",
  2439. "answers": "A. Install a new toner cartridge. B. Calibrate the print heads. C. Reinstall specialized paper. D. Clean the heating element. E. Replace the fuser.",
  2440. "final_answer": " Correct Answer: D "
  2441. },
  2442. {
  2443. "question": "A user is having issues with a smartphone that will not make calls; however, the user can browse the Internet with WiFi. Which of the following is MOST likely to cause of this issue?",
  2444. "answers": "A. GPS turned on B. Cellular turned off C. Airplane mode on D. Bluetooth is off",
  2445. "final_answer": " Correct Answer: B "
  2446. },
  2447. {
  2448. "question": "Which of the following types of network configurations would a university with a network spread across a large city MOST likely use?",
  2449. "answers": "A. PAN B. WAN C. MAN D. LAN",
  2450. "final_answer": " Correct Answer: C "
  2451. },
  2452. {
  2453. "question": "A technician has received a call about an issue with a monitor. The technician notices certain spots on the display never change color. Additionally, there is a faint image present when the display is powered on, which fades after several minutes. Which of the following symptoms is this display experiencing? (Select two.)",
  2454. "answers": "A. Color patterns incorrect B. Dead pixels C. Artifacts D. Distorted image E. Distorted geometry F. Burn-in",
  2455. "final_answer": " Correct Answer: BF "
  2456. },
  2457. {
  2458. "question": "A technician receives the following message at bootup: OS not found. The technician notices a flash drive inserted. Which of the following actions should the technician take FIRST?",
  2459. "answers": "A. Reinstall the OS. B. Remove the USB device. C. Reformat the hard disk. D. Modify the boot.ini file.",
  2460. "final_answer": " Correct Answer: B "
  2461. },
  2462. {
  2463. "question": "Which of the following is the main purpose of the +5VSB output of a power supply?",
  2464. "answers": "A. It allows peripherals to draw power when the machine is off B. It provides power to the audio and sound boards of the machine C. It acts as the main voltage supply to the motherboard and processor D. It powers all expansion cards and external device hubs",
  2465. "final_answer": " Correct Answer: A "
  2466. },
  2467. {
  2468. "question": "A user reports that a computer keeps shutting itself down. After troubleshooting, the technician determines the shutdowns occur whenever the computer is stressed, such as when the user is compiling a program in Visual Studio. Which of the following is MOST likely the issue?",
  2469. "answers": "A. The Visual Studio program is corrupted and needs to be reinstalled. B. The OS has not been updated recently and requires a reboot. C. The video card needs to be upgraded to run graphics-intensive applications. D. The CPU is overheating because of excessive dust buildup in the heat sink and the fan.",
  2470. "final_answer": " Correct Answer: D "
  2471. },
  2472. {
  2473. "question": "A user reports a computer pauses for a long time when opening files in the music library after importing an existing music library from another device. After backing up the data, which of the following would BEST resolve this problem?",
  2474. "answers": "A. Defragment the physical drive. B. Perform a zero fill of the hard drive. C. Conduct a quick format of the affected hard drive. D. Run a surface-level scan on the hard drive.",
  2475. "final_answer": " Correct Answer: A "
  2476. },
  2477. {
  2478. "question": "A user reports the computer network seems slow. The user’s office had one network port available, but the user needed to add more network devices. The user located an older network device that allowed multiple connections. However, the network performance decreased due to collisions. Which of the following explains the cause of this issue?",
  2479. "answers": "A. The user connected a bridge. B. The user connected a router. C. The user connected a switch. D. The user connected a hub.",
  2480. "final_answer": " Correct Answer: D "
  2481. },
  2482. {
  2483. "question": "The network security team has been authorized to increase the security of a wireless network. Which of the following provides the BEST encryption on a corporate network?",
  2484. "answers": "A. AES B. WPA C. WEP D. TKIP",
  2485. "final_answer": " Correct Answer: A "
  2486. },
  2487. {
  2488. "question": "A technician is setting up a wireless printer that is capable of supporting 54Mbps maximum throughput and a 5GHz radio frequency band for communication. The technician must configure the SOHO router to support the printer. Which of the following should the technician enable on the wireless SOHO router to ensure wireless connectivity to the printer?",
  2489. "answers": "A. 802.11a B. 802.11b C. 802.11g D. 802.11n",
  2490. "final_answer": " Correct Answer: A "
  2491. },
  2492. {
  2493. "question": "A company uses a laptop for employees to clock in and out for work. Which of the following devices should be installed to ensure one employee cannot impersonate another?",
  2494. "answers": "A. Biometric B. Smart card reader C. Webcam D. Digitizer E. Barcode reader",
  2495. "final_answer": " Correct Answer: A "
  2496. },
  2497. {
  2498. "question": "A user is having trouble moving and opening icons with a finger on a tablet. A technician has checked the preferences and configured the speed and sensitivity, however, the problem remains. Which of the following actions should the technician advise the user to take?",
  2499. "answers": "A. Connect a wireless mouse B. Replace the digitizer C. Restart the tablet D. Clean the screen",
  2500. "final_answer": " Correct Answer: D "
  2501. },
  2502. {
  2503. "question": "A technician set up a four-port KVM recently. One of the computers does not respond when the technician types on the keyboard. Which of the following should the technician do FIRST?",
  2504. "answers": "A. Change the KVM cable B. Check the keyboard for damage C. Replace the KVM D. Check all cable connections E. Replace the keyboard",
  2505. "final_answer": " Correct Answer: D "
  2506. },
  2507. {
  2508. "question": "A company offers several out-of-the-box computer configurations to its clients. A client requests several new computers for its newest location, which will be used by guests to check in upon arrival and fill out contact information. Which of the following configurations would BEST fit this customer’s needs?",
  2509. "answers": "A. Touch-screen kiosk B. Thick client C. CAD workstation D. Virtualized host computer",
  2510. "final_answer": " Correct Answer: A "
  2511. },
  2512. {
  2513. "question": "A user needs a device that meets all of the following criteria: 1. Longest possible battery life 2. Best-in-class viewing experience for printed text only 3. Wireless download capability for new content Which of the following devices would BEST meet the user’s requirements?",
  2514. "answers": "A. OLED laptop B. E-reader C. Tablet D. Smartphone",
  2515. "final_answer": " Correct Answer: B "
  2516. },
  2517. {
  2518. "question": "Which of the following does IPv6 use to autoconfigure nodes?",
  2519. "answers": "A. APIPA B. Neighbor discovery C. CIDR D. Address resolution protocol",
  2520. "final_answer": " Correct Answer: B "
  2521. },
  2522. {
  2523. "question": "A customer is having a problem with a newly installed home network. Three computers and a cable modern are connected into a SOHO router with Cat 5e cables. Computer 1 is able to access the Internet; however, Computer 2 and Computer 3 have no Internet access. A technician runs the ipconfig command on Computer 1: Computer 1: IPv4 address: 192.168.1.100 Subnet Mask: 255.255.255.0 Gateway: 193.134.4.1 The technician then runs the ipconfig command on two other computers that are NOT able to access the Internet: Computer 2: IPv4 address: 192.168.1.101 Subnet Mask: 255.255.255.0 Gateway: 192.168.1.1 Computer 3: IPv4 address: 192.168.1.102 Subnet Mask: 255.255.255.0 Gateway: 192.168.1.1 Which of the following is the MOST likely reason Computer 2 and Computer 3 cannot access the Internet?",
  2524. "answers": "A. The DHCP client service is disabled on Computer 2 and Computer 3. The service should be enabled to receive the correct network settings. B. The subnet masks are misconfigured on Computer 2 and Computer 3. The subnet mask on both computers should be set to 255.255.252.0. C. The gateways are misconfigured on Computer 2 and Computer 3. The gateways on both computers should be set to 193.134.4.1 D. Computer 2 and Computer 3 are not receiving a response from the router’s DHCP service. The technician should enable DHCP.",
  2525. "final_answer": " Correct Answer: C "
  2526. },
  2527. {
  2528. "question": "A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct. Which of the following configurations could cause the decreased performance?",
  2529. "answers": "A. The connection is throttled B. There is a low RFID signal C. SSID is not found D. It is out of range",
  2530. "final_answer": " Correct Answer: A "
  2531. },
  2532. {
  2533. "question": "Which of the following connection types can be used simultaneously for video, storage, and audio?",
  2534. "answers": "A. Thunderbolt B. DVI C. DisplayPort D. HDMI",
  2535. "final_answer": " Correct Answer: A "
  2536. },
  2537. {
  2538. "question": "A laptop user wants to connect three screens to a computer. The computer only has VGA and HDMI outputs. Which of the following would enable the user to accomplish this? (Select two.)",
  2539. "answers": "A. USB-to-RJ-45 adapter B. DisplayPort-to-HDMI adapter C. Docking station D. NFC E. Bluetooth F. USB-to-DVI adapter",
  2540. "final_answer": " Correct Answer: C,F "
  2541. },
  2542. {
  2543. "question": "Which of the following display types will be able to show the WIDEST range of colors?",
  2544. "answers": "A. LCD B. CCFL C. OLED D. TFT",
  2545. "final_answer": " Correct Answer: C "
  2546. },
  2547. {
  2548. "question": "Which of the following connector types would MOST likely be used to connect multiple monitors to a laptop? (Choose two.)",
  2549. "answers": "A. HDMI B. DVI-D C. DisplayPort D. Coaxial E. BNC F. Component",
  2550. "final_answer": " Correct Answers: A,C "
  2551. },
  2552. {
  2553. "question": "A network consultant is configuring an existing server with five customer-purchased hard drives. The customer’s requirements include redundancy and double fault tolerance. Which of the following would BEST utilize the existing drives and meet the customer’s expectations?",
  2554. "answers": "A. RAID 1 B. RAID 3 C. RAID 5 D. RAID 10",
  2555. "final_answer": " Correct Answer: D "
  2556. },
  2557. {
  2558. "question": "A customer has connected a laptop to a projector using a VGA cable. The projector is not displaying the image from the laptop. Which of the following combinations of keys will MOST likely help the customer get the laptop to projector?",
  2559. "answers": "A. Fn + Del B. Fn + F key C. Alt + Tab D. Alt + F key",
  2560. "final_answer": " Correct Answer: B "
  2561. },
  2562. {
  2563. "question": "Which of the following types of devices MOST likely uses electronic ink technology?",
  2564. "answers": "A. Smartphone B. Phablet C. E-reader D. Tablet",
  2565. "final_answer": " Correct Answer: C "
  2566. },
  2567. {
  2568. "question": "A technician upgraded the CPU, and now the system fails to stay powered on for more than 30 seconds. Which of the following components should be checked?",
  2569. "answers": "A. Memory B. CMOS battery C. Thermal paste D. Power supply",
  2570. "final_answer": " Correct Answer: C "
  2571. },
  2572. {
  2573. "question": "A laptop user reports that turning on airplane mode disconnects the external mouse. Which of the following disabled signals caused the disconnection?",
  2574. "answers": "A. Cellular B. GPS C. Wireless D. Bluetooth",
  2575. "final_answer": " Correct Answer: D "
  2576. },
  2577. {
  2578. "question": "A technician is configuring a new web server and must have over 10TB fault tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available. Which of the following configurations would the technician MOST likely select?",
  2579. "answers": "A. RAID 0 with 15000 RPM 15TB drives B. RAID 1 with 10000 RPM 8TB drives C. RAID 5 with 7200 RPM 5TB drives D. RAID 10 with 5400 RPM 6TB drives",
  2580. "final_answer": " Correct Answer: B "
  2581. },
  2582. {
  2583. "question": "Which of the following connection types does a computer need to use a legacy KVM?",
  2584. "answers": "A. BNC B. DB15 C. Coaxial D. PS/2",
  2585. "final_answer": " Correct Answer: B "
  2586. },
  2587. {
  2588. "question": "A customer’s laptop display has suddenly become very dim. The image on the display can only be seen with a bright, external light, as adjusting the brightness/contrast does not cause much change. Which of the following components MOST likely needs to be replaced?",
  2589. "answers": "A. LCD panel B. Inverter C. Video card D. Digitizer",
  2590. "final_answer": " Correct Answer: B "
  2591. },
  2592. {
  2593. "question": "A user’s PC is displaying an OS NOT FOUND error message when starting up. The technician boots the computer to a recovery disk and performs a CHKDSK. The CHKDSK reports several unfixable errors. Which of the following should the technician perform NEXT to repair the computer?",
  2594. "answers": "A. Replace the system drive B. Reinstall the OS C. Reformat the system drive D. Repair the OS",
  2595. "final_answer": " Correct Answer: C "
  2596. },
  2597. {
  2598. "question": "A technician is troubleshooting a touch screen laptop that has a cracked screen. After replacing the physical display, the laptop is showing images correctly, however, the screen no longer responds to touch. Which of the following components of the laptop MOST likely needs to be replaced?",
  2599. "answers": "A. Digitizer B. Webcam C. GPU D. Inverter",
  2600. "final_answer": " Correct Answer: A "
  2601. },
  2602. {
  2603. "question": "Which of the following interconnects devices to make a star topology?",
  2604. "answers": "A. Bridge B. Router C. Switch D. Firewall",
  2605. "final_answer": " Correct Answer: C "
  2606. },
  2607. {
  2608. "question": "A technician is trying to share an Internet connection from a mobile phone to a Windows 8 laptop. Which of the following wireless connections should the technician use to share the connection?",
  2609. "answers": "A. NFC B. Bluetooth C. IR D. USB",
  2610. "final_answer": " Correct Answer: B "
  2611. },
  2612. {
  2613. "question": "A user has been terminated but is allowed to create a backup of personal files. The user has 5.2GB of data to save, and the company has agreed to give the user a disk to store information. Which of the following should be issued to the user to hold all of the information with the MAXIMUM amount of utilized space?",
  2614. "answers": "A. DVD-RW B. BD-R DL C. DVD-R DL D. BD-R",
  2615. "final_answer": " Correct Answer: C "
  2616. },
  2617. {
  2618. "question": "A user reports that documents from a laser printer have vertical lines covering the length of the page where nothing is printed. The user replaces the toner cartridge, but the problem persists. Which of the following is MOST likely to cause?",
  2619. "answers": "A. Outdated print driver B. Overheated fuser C. Defective toner cartridge D. Dirty corona wire",
  2620. "final_answer": " Correct Answer: D "
  2621. },
  2622. {
  2623. "question": "A technician has been called in to troubleshoot a connectivity issue. The user reports an inability to connect to any resources. The technician runs the ipconfig command, and the results show that the media is disconnected. The technician checks the network cable, and it is secure on both ends. The technician tests and verifies the cable is working, and then goes to the wiring closet and verifies the switchport and patch cable both work. However, there are wires pulled out of the patch panel. Which of the following tools should the technician use to BEST resolve the problem?",
  2624. "answers": "A. Punchdown tool B. Crimper C. Tone generator D. Wire strippers",
  2625. "final_answer": " Correct Answer: A "
  2626. },
  2627. {
  2628. "question": "A user wants to buy a smartphone that will allow for shopping with contactless payments. Which of the following connection types should the smartphone have?",
  2629. "answers": "A. NFC B. WiFi C. IR D. Bluetooth",
  2630. "final_answer": " Correct Answer: A "
  2631. },
  2632. {
  2633. "question": "A user’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the following is the MOST probable cause of the issue?",
  2634. "answers": "A. Residual energy on the motherboard B. System overheating C. Distended capacitors D. Loose battery connection E. CMOS battery failure",
  2635. "final_answer": " Correct Answer: D "
  2636. },
  2637. {
  2638. "question": "A client asks a technician to upgrade the Intel i5 processor in a laptop. The client wants to improve performance without replacing other core components. Which of the following steps are MOST appropriate when completing the upgrade? (Choose two.)",
  2639. "answers": "A. Replace the thermal compound on the heat sink. B. Use a socket AM2 CPU for the upgrade. C. Update the HAL on the OS. D. Use a socket 1155 CPU for the upgrade. E. Use a socket FM1 CPU for the upgrade. F. Download and install the drivers for the new CPU before the upgrade.",
  2640. "final_answer": " Correct Answer: D,F "
  2641. },
  2642. {
  2643. "question": "An end user requires an add-on card to install in a computer. The card should provide the highest audio/video throughput available, while also providing the HIGHEST data transfer rates. Which of the following cards meets these requirements?",
  2644. "answers": "A. Graphics card B. HDMI card C. Video capture card D. Thunderbolt card E. USB 3.0 card",
  2645. "final_answer": " Correct Answer: D "
  2646. }
  2647. ]
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