Chris Allen (cpallen@savasc.com):
3:45:23 PM: Can you tell me what sort of asset 00112795 should be? It doesn't show in Zen and doesn't have a device role in Asset Mgmt.

Vick Dang:
3:45:51 PM: I have the same access as you

Chris Allen (cpallen@savasc.com):
3:45:54 PM: Hmmm

3:45:58 PM: So how do we determine?

Vick Dang:
3:46:04 PM: heat ticket history?

Chris Allen (cpallen@savasc.com):
3:46:08 PM: Uggghhh.

3:46:10 PM: Roger.

3:47:12 PM: Can you take it out of AD for me please?

Vick Dang:
3:47:27 PM: not in AD

Chris Allen (cpallen@savasc.com):
3:47:30 PM: Hmmm.

3:47:41 PM: Yeah, only one ticket pulls up for it. It's listed as a ROX- there.

3:47:48 PM: Those are supposed to be CD assets now.

3:47:55 PM: That was 2015.

Vick Dang:
3:48:34 PM: dude

3:48:37 PM: did you read the ticket?

Chris Allen (cpallen@savasc.com):
3:48:49 PM: Yeah, why?

Vick Dang:
3:48:54 PM: lol

3:49:03 PM: ticket clearly stats we replaced it

3:49:06 PM: states*

Chris Allen (cpallen@savasc.com):
3:49:10 PM: Are we looking at the same ticket?

3:49:16 PM: 01949664

Vick Dang:
3:49:17 PM: 2602?

3:49:28 PM: 01992602

Chris Allen (cpallen@savasc.com):
3:49:39 PM: That didn't come up in search for me. Lemme look.

Vick Dang:
3:49:43 PM: how are you doing heat ticket history searches?

Chris Allen (cpallen@savasc.com):
3:49:59 PM: Right click, simple search in description field.

Vick Dang:
3:50:06 PM: ...

3:50:19 PM: you know that only searches the description field right?

Chris Allen (cpallen@savasc.com):
3:50:31 PM: So I should search in the journal instead?

Vick Dang:
3:50:36 PM: absolutely

Chris Allen (cpallen@savasc.com):
3:50:42 PM: Roger.

Vick Dang:
3:50:44 PM: do you put every asset number in your ticket desc?

Chris Allen (cpallen@savasc.com):
3:50:51 PM: So it looks like this asset was supposed to be returned.

3:50:52 PM: I do not. LOL

3:50:53 PM: Gotcha.