my microsoft support experence

Virtual Agent


Hello Maverick!

Settings in Windows 10

Here are some of the top solutions for Settings in Windows 10.
Select a link to learn more, or enter your own question and I'll try to find the best answer.

Activate Windows 10

Troubleshoot problems connecting to the internet

Fix printer problems

Help with Windows Update settings

Help with display settings

Help with account settings


Help with account settings

Here are some of the top solutions for account settings in Windows 10. Select a link to learn more, or enter your question and I’ll try to find the best answer.

Change your account picture

Delete account picture

Change name of account

Manage accounts

Change account you sign in with


Change account you sign in with

Switch the account you sign in with

Here’s how to switch the account that appears on the sign in screen for Windows 10:

Select the Start button, select Settings > Accounts > Your info.

If you’re using a local account, select Sign in with a Microsoft account instead. If you’re using a Microsoft account, select Sign in with a local account instead.

If necessary, enter your password, and then select Next.

Restart your device. The next time you sign in, the account you switched to will be shown.

Did this solve your problem?

Yes

No


No

I'm sorry that didn't work. You can try another question, or you can talk to a person.

Talk to a person


OK. You can connect to a person below.

Talk to a person

Talitha, M has joined the chat
Microsoft Answer Tech

Thank you for contacting Microsoft Support. I am Talitha, M. How can I help you today?

Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.

Hi there!

hey

Welcome to the Office Billing team

How can I help?

how can I add custom folder here

http://prntscr.com/n48mr4

I just don't want to have any folders on my desktop

currently I have one and I want to move to the start menu somehow

to have shortcut there or something

Oh I see, you wish to add the folder to your computer?

yeah I want to add it to start menu short cut folders

Thanks for confirming that with me.

I really wish that I was able to provide the full assistance that you need with this. However, I am actually from the Office Billing team, no need to worry I will reach out to the Tech team for more assistance with this.

Can you please provide me with a good call back phone number in the case that we have to do a follow up?

for example from the setting I can add document or pictures but I don't need those folders I want my own folder

hmm can't we communicate with email or maybe skype cause I don't know if you can call me I am not from USA :D

Talitha

I am still here

and btw just found this convenient chat lel, very nice feature

👍

Sorry for the delay. I am speaking to an agent from the Tech team for you.

:)

well okay then there

The agent is checking the case number that I have created for you.

Here is a case number, documenting the interaction between us today 1467131939. You may use this number as reference to our chat session.

use it where?

It's for you to keep as reference

I will save it

hmm okay but where do I put it

I will get you over to the Tech team okay.

right now?

Yes.

Please stay connected for transfer

okay then

sure

bye

Talitha

Still here, I will now connect you.

Have a great day!

sure

Agent Transfer

You are now connected to Romeo Samuel C
Microsoft Answer Tech

hallo

Hello there, how are you today?

can't you scroll back

or up

Yes i have read your inquiry, so you want to add a custom folder is that correct?

yup

like shortcut there

from the settings I can only add default folder like documents and picture and so one

Alright before we proceed, can I have your name and phone number (optional)

why would you need them

for the name, so i can address you properly, and for the number its optional, if our chat gets disconnected, we can call you back and reconnect it, but don't worry this is optional,

sure, okay my name is Stanislav

but I preffer to be called Maverick from the internet people

Nice to meet you Maverick, alright now for the process, if you have created a folder already in the desktop, right click and select pin to start menu and once the folder is on the start menu you can delete the one in the desktop already

well its not exactly where I want it to be but that's get the job done

that's good to know, so before we wrap things up, was i able to provide you assistance today regards to your issue?

I guess that would be I achieved pretty much what I wanted

thats good to know, It's been a pleasure assisting you today. Thank you for contacting Microsoft Support Team. Have a great day.

yeah you too, bye

Your Microsoft expert Romeo Samuel C has ended your chat session. Thanks for visiting Microsoft Support.

Chat ended

Romeo Samuel C has left the chat
Microsoft Answer Tech

We appreciate your feedback
Thanks for your feedback!

Thanks for contacting Microsoft support. Let me know if there's anything else I can do to help.