YUFIT Pathetic First Flash Sale

Initial Question: i have registered for yufit and now i had it in my cart but at checkout it showed me that i had not registered for sale.
now the yufit band has been removed from my cart.
what is this?


12:02 PM IST Kumar(Amazon): Hello, my name is Kumar. I'll be happy to help you.
Hi sudeep
12:03 PM IST Kumar: I will certainly help you with the concern.
To look into your account, I need to verify your account .Can you please provide me the name on your account, your email address and your complete billing address?
12:03 PM IST sudeep: sudeep
rishi.gothic@gmail.com
house no 93, gali no. 13, darshan vihar, burari, delhi 110084
12:04 PM IST Kumar: thank you for details
Let me check the details
12:04 PM IST sudeep: sure
12:06 PM IST Kumar: sudeep , the yufit sale is their and checkout page is heavy as many customers are buying the item.
12:07 PM IST sudeep: i had that product in my cart i have screenshots with me.
it is that it showed i have not subscribed for the product and now the product is removed from my cart.
12:07 PM IST Kumar: yes I can see
that teh item is in your Cart
the**
12:08 PM IST sudeep: but i can't checkout. why?
12:09 PM IST Kumar: the subscription is required
12:10 PM IST Kumar: as after the sale the registration will be open for the next sale
12:10 PM IST sudeep: i have subscribed, see in my subscriptions and i also have emails
can't you understand what the issue is??
12:10 PM IST Kumar: Suddep
12:11 PM IST Kumar: Sudeep**
please I have crossed checked for you
12:11 PM IST sudeep: i have subscribed now i am purchasing but its showing i have not subscribed
12:11 PM IST Kumar: I have been confirmed that due to heavy sale out the customers are facing all this issues
12:12 PM IST sudeep: but i have the product in my cart?? the why can't i just checkout?
first you are saying subscription is required now heavy sale, are you even trying to solve the issue?
12:14 PM IST sudeep: i can see in my subscriptions that i had subscribed on 22nd july 2015 and i had successfully added the product to cart, so my question is why its showing me that i had not subscribed and can't check out?
12:15 PM IST Kumar: Let me check the email
12:15 PM IST sudeep: ok so now 15mins are up and the product is removed from my cart. great.
what was you doing from this 15mins if you even not had checked the emails?
12:16 PM IST Kumar: I have checked sudeep but no such email was available their
12:17 PM IST sudeep: see my subscriptions.
if i send amazon the screenshot and the mail that amazon had sent me today what was amazon going to do then?
12:17 PM IST Kumar: please forward the email to cs-reply@amazon.in
12:19 PM IST sudeep: sent
12:20 PM IST Kumar: thank you
12:20 PM IST sudeep: i managed to add it again in cart but still the same issue
12:20 PM IST Kumar: Sudeep, you registered today
it is for sale on 5th Aug
12:21 PM IST Kumar: please look at the link- v
http://www.amazon.in/b?ie=UTF8&node=7074127031&ref=spks_0_0_660104087&qid=1438152683&pf_rd_p=660104087&pf_rd_m=A21TJRUUN4KGV&pf_rd_t=301&pf_rd_s=desktop-auto-sparkle&pf_rd_r=0QCDKD7YQ0Y84KKF3QTE&pf_rd_i=yufit
from where you registered yourself
12:21 PM IST sudeep: i have registered on 22nd
i oped the page at 11:30 to see for sale and it showed already registered.
show i send you the screenshots off everything i am saying?

12:22 PM IST Kumar: your registration has happened for 5th Aug Sale
12:22 PM IST sudeep: is there any way by which i can send you image?
12:23 PM IST Kumar: You just send me an email which says that the registration took place today and today as I shared the link the registration was fro 5th Aug
12:24 PM IST sudeep: that mail was for todays sale
not subscription
12:24 PM IST Kumar: No sir
Its for 5th August
12:25 PM IST Kumar: I can also confirm please check the dates on the email you forwarded it
From: Amazon.in
Date: Wed 29 Jul, 2015 10:03 am
Subject: YU Fit Sale begins at 12 Noon Today. Login Now.
To: rishi.gothic@gmail.com
Date :- Today
today it shows you registered
12:25 PM IST sudeep: are you kidding me sir please see the instruction in it.
i had purchased yuphoria and yureka many time. i know how this works.
12:26 PM IST sudeep: ok so let me send you all screenshots. subscriptions, cart, error.
12:27 PM IST Kumar: sudeep
sure
12:29 PM IST sudeep: sent.
ok so know my friend just called me confirm if i was able to get it.
and he is facing the same issue.
12:29 PM IST Kumar: Sudeep the sale is over for now
12:30 PM IST Kumar: few minutes back
12:30 PM IST sudeep: id is flipkartpurchase1@gmail.com
ishan is the name
what the hell service is this???
12:31 PM IST sudeep: are we people mad or something???
i also was on call and that person put me on hold for 15mins then the call just got dropped.
12:32 PM IST sudeep: and so you were telling me the deal is over i just checked the product in my cart at 12:31
i am gonna send that screenshot too.
12:32 PM IST Kumar: Sudeep adding to cart will not help
12:32 PM IST sudeep: i still have that product in my cart somehow.
12:32 PM IST Kumar: people were facing many issues
12:33 PM IST Kumar: it was a flash sale so a order Id need to be generated
12:33 PM IST sudeep: and that is because of amazon NOT because i have not subscribed or NOT from my end.
12:34 PM IST Kumar: Sudeep
I just raise your concern
Sudeep but I would like to inform you that we are getting reports taht many customers payment verification si on hold
12:35 PM IST Kumar: that**
12:36 PM IST Kumar: please
understand many people try to register at teh same time
the**
12:36 PM IST sudeep: also i was able to able to get to the delivery page now but there is a slight problem with my order (not explained what)
registration was done a lot time before so don't talk about registrations.
the issue now is checkout
12:37 PM IST sudeep: 1. subscribe
2. add to cart
3. check out in 15mins
i did all good but the issue is from amazon side
12:38 PM IST sudeep: till now you were telling me that i have not subscribed, the i had subscribed today only, then the mail is from subscription not for sale, now server load.
it really is worst kind of service
12:39 PM IST Kumar: I agree sudeep that you are frustrated with the service
12:40 PM IST Kumar: allow me to inform you our special team is working so that we can make the sale much sophisticated
Its because lakhs of customers are online and is trying for the same
So I hope you will understand from my prospective
I hope you can see my willingness to help you
12:42 PM IST sudeep: many more are online every week for yuphoria and yureka still this kind of thing never happened.
i don't wanna know the reason i just want to check out.
or a solution for this problem or assurance that when this "thing" will be fixed i will get a yufit band and i don't have to wait for 1 more week and to attend this flash sale again.
12:42 PM IST Kumar: Well if you say so
12:43 PM IST Kumar: The best option that i can see is to forward the concern to the dedicated team
And if there is any such possibilities we will be happy to share the details
12:43 PM IST sudeep: and if not?
12:44 PM IST Kumar: Sir One we forward the concern there will obviously the resolution
However to be frank enough we need some time to fix this
12:45 PM IST sudeep: lets see.
all you will do is give a golden ticket for next week.
thanx anyways.
12:46 PM IST Kumar: Thanks for understanding us
I really appreciate your understanding.


12:47 PM IST Kumar:
If you still think,I have missed anything on my end then please let me know ,your satisfaction matters a lot to me .
12:47 PM IST sudeep: no, thanx
12:48 PM IST Kumar: Pleasures all mine.You are most welcome
It was an absolute pleasure to assist a valued customer like you.Have a great day ahead.

Bye and take Care.


If you wish to close this chat window Please click on the “End chat” button at the upper right corner of this window.
12:48 PM IST sudeep: though i would have been satisfied if i had got the product but still as amazon/you cant do something right now so why bother.
bye