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Chat InformationYou are now chatting with Ben

Chat InformationYour Issue ID for this chat is LTK5390485530X

you: hello ben

Ben: Hi!  Welcome to our Yahoo! Mail Live Chat service. I'm glad you've joined us.

you: could you please tell me the date and time i signed up with yahoo

Ben: Thank you for providing us the details of your issue.

Ben: Could you please describe your issue in more detail?

you: could you please tell me the date and time i signed up with yahoo

you: the account age would also do

you: ben? are you still there

Ben: In my understanding, you need assistance in finding out when your account was made.  Am I correct?

you: yes

Ben: I'm sorry for the delay. I’ll be with you as soon as I can.

you: thanks

Ben: Thank you for confirming.

Ben: May I have the Yahoo! Mail account in concern?

you: @yahoo.co.uk

Ben: Thank you.

Ben: I'm afraid there's no way to find out that question. I suggest you refer to your first sent and receive email messages.

you: they no longer exist

you: if you cannot provide that information

you: can you provide me with the terms of service or acceptable use policy

you: or any agreement between myself and yahoo

you: not todays agreements

you: the agreements made upon account creation

you: ben or bot, are you still there

you: ?

Ben: Ye, I''m still here. Sorry for the delay.

Ben: Are you referring to Yahoo! Mail Terms of Service?

you: yes but the terms of service in use at the time of my yahoo signup, not todays terms of service which i imagine are significantly diffrent

Ben: I'm afraid that's not possible. I'm sorry.

you: so is the agreement still in force

you: or are you saying as you cannot find such agreement between us it no longer applys

you: if neither party has a copy of the agreement it cannot still be in use can it?

Ben: What ever you've agreed upon when creating this account is still applies, however, there's also a note there that Yahoo! could change its terms and condition without prior notice. .

you: i understand that, you can change them all you want but unless i agree to them they do not in a legal sense apply

you: can you provide me with any agreement at all between myself and yahoo

you: because if you cant provide me with a copy of what i agreed upon sign up and i have no copy then it cannot apply

you: you can prove i agreed at anything and neither can i see... which is why i need a copy of such an agreement

Ben: I'm afraid any changes applies without your approval. This is also included on the first TOS you've agreed upon.

you: please provide me a copy of the first TOS i agreed upon then if that is your assertation

you: because if you cannot then you cannot prove i agreed to anything at any point of time

Ben: I'm afraid that's not possible. My apologies.

you: is it not possibly for you "ben" who works at liveperson.net or is it not possibly for yahoo as a whole

you: possible*

you: your saying nowhere on any system at yahoo, exists an agreement between @yahoo.co.uk and yahoo

you: it exists or it doesn't exist which is it?

Ben: Wait! Let me find the terms of service for creating Yahoo! account.

Ben: Click here to access Yahoo! Mail TOS.

you: these are the tos i agreed upon signup

you: or today's TOS?

you: i clearly stated i wanted a copy of an agreement between @yahoo.co.uk and yahoo

you: not the up to date tos

Ben: As far as I can see here, there's not note that this TOS has been updated. I believe this is the same TOS which you've agreed when you created the account.

you: but you do not no when i created the account correct?

you: so you are saying the TOS has never been modified since the inception of Yahoo mail?

Ben: Yes, that's correct. Whenever there's an update for TOS, it would be noted on the page itself.

you: the page states Last updated November 24, 2008

you: i have had my account sine the early 2000's

you: 2001 or 2002 i believe

you: the ealiest email still in my account was sent to me on Thursday, 25 August, 2005 16:07 which proves i predate such an agreement

Ben: I believe I've provided you the wrong page for TOS. Let me provide you the one I believe applies to your account.

you: thank you

Ben: Click here to access Yahoo! TOS.

you: that is the same link

Ben: No, it doesn't. The first one I've provided is for US accounts and the last one is for  UK accounts which I believe applies to you.

you: looking at the page information i see it was last modified on 09 October 2011 18:05:19

you: which again proves i predate that agreement

you: can you not provide me with say the agreement in place in the uk in november of 2005 which is the earliest i can prove my account has been open since

Ben: May I know in what part of the Yahoo! UK TOS states that the page was updated on the said date?

you: page information

you: if you were in firefox for example right click the page and click page information at the bottom

you: look in the modified field to see the last change

Ben: That maybe correct, but modifying the page doesn't mean it was also updated. As you may have notice, it this page was modified, they would include a note at the bottom of the just like how the Yahoo! US TOS is dispalyed.

you: can you not enquire and find out the date the actual agreement was written?

you: i cant help but notice no date on the page except the last time the html was modified

Ben: Please understand that the every update made on any document Yahoo! has on the made is documented and noted on the page itself just as you on the Yahoo! US TOS. And since there's not note on the Yahoo! UK TOS we can assume that this has been the original TOS ever since.

you: i dispute that as the tos make refrence to yahoo answers which was not launched untill july of 2005

you: i do not have an email in my account that predates that but i know my account does predate that

Ben: I'm afraid we can only assume based on what we is being displayed on the TOS. And as far as I'm concern, there not note on that page that it was updated ever since it was created.

you: well yahoo mail predates yahoo answers

you: which makes the earlies possibly introduction of that tos as july of 2005

Ben: I'm afraid my expertise is limited to Yahoo! Mail related issues. I'll have to redirect you to Yahoo! Answers customer care to have your enquiries addressed regarding the service.

you: i have no questions regarding that service

you: i am specifically intrested in yahoo mail and the yahoo mail terms of service

you: which makes refrence to answers

you: i understand you wanting to get rid of me but if so redirect me to a higher up

you: not someone completly unreleated to my enquiry

Ben: I'm sorry if you feel that way, but I'm really trying my best to answer all your enquiries. And even I redirect you, you'll get the same answer. The one I've provided you is the same TOS you've agreed upon since it wasn't updated ever since. Beside, it's it's noted that Yahoo! can change update the TOS without prior notice or your approval which you've also agreed upon when you created the account.

you: it is noted in the current TOS but maybe not the TOS i agreed to at the time

you: can you tell me when yahoo mail uk was introduced in the uk

Ben: I don't have the said information but let me do a quick online research for you.

you: ok i googled too

you: 1997

Ben: I see.

you: if it was introduced in 1997 then the tos makes multiple refrences to yahoo services that came out after 1997 such as answers, yahoo kids and yahoo groups and so on which means it's inpossible that tos was the same as the tos launched with yahoo mail

Ben: I I mentioned earlier, Yahoo! TOS also states that they could change its content without prior notice and you've agreed to this term when you created your account. I just don't see the relevance in getting the original copy of the TOS when you've agreed that Yahoo! can change it without your permission.

you: thats an unknown

you: you state that it is that way but without being able to provide me a copy of the agreement i agreed to you have no way of proving it

you: and the reason it is relevent is i am currently in dispute with yahoo over the current tos

you: i dont see why it's so difficult to find a date the current tos was written and find a dated copy of every revision

you: i know it isnt your fault directly

you: but yahoo must hold this info somewhere

Ben: I understand. I'll now escalate your issue to Yahoo! Legal.

Ben: Please give me a few minutes to create a report.

you: thank you

Ben: You're welcome.