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wemo IR alerts

balmo594
Mar 17th, 2019
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  1. WEMO-53239 | Failure to connect to wireless network/ Error msg “please try to reenter your wifi password
  2.  
  3. Workaround:
  4. Change SSID to a completely different name
  5.  
  6.  
  7.  
  8. WEMO-54442 | [Android Platform] All Rules do not execute, and disappears upon closing the app
  9.  
  10. Workaround:
  11. Hold down on the wemo app icon, tap App Info, tap Storage and then Clear Storage.
  12.  
  13.  
  14.  
  15. WEMO-55645 | Dimmers are not able to integrate with Apple Home App.
  16.  
  17. Workaround: ESCALATE
  18.  
  19.  
  20. WEMO-55542 | iOS & mini v1 can't setup Homekit if code is unavailable.
  21.  
  22. Workaround: ESCALATE
  23.  
  24.  
  25.  
  26. WEMO-55216 | Wemo default SSID is still broadcasting after they are setup and connected to the network.
  27.  
  28.  
  29.  
  30. WEMO-9555 | Wemo App\ French language,
  31.  
  32. Workaround:
  33. -For Edit button overlapping ON\OFF button, have user try new app version 1.22 installed on Android.
  34. -For "Edit Device" text on the Edit Device screen showing ellipses, have the user try Wemo App 1.22 for Android.
  35. -If neither of the two above fix the issue, temporarily change Android language text to anything else, make Rule changes to Wemo, then revert to French Android language.
  36.  
  37.  
  38. WEMO-54539 | Cannot control Wemo via Google Home
  39.  
  40.  
  41. WEMO-54285 | Night Mode Feature doesn't work on the wemo dimmer
  42.  
  43.  
  44.  
  45.  
  46.  
  47. Rules Not Working After Firmware Update
  48.  
  49. Double check the firmware and make sure it has been successfully updated
  50.  
  51. Delete and re-create a test rule
  52.  
  53. If test rule works, modify the time as preferred by the customer.
  54.  
  55. If test rule won't work, perform "Reset Name, Rules, and Data"
  56.  
  57. Reinstall Wemo App
  58.  
  59. Create the rule using a different smart phone
  60.  
  61. Network power cycle
  62.  
  63. Reset and redo Setup (Should be the last resort)
  64.  
  65.  
  66.  
  67.  
  68.  
  69. Device Not Detected After Firmware Update
  70.  
  71. Check Wemo LED
  72.  
  73. If OFF, do the ff:
  74.  
  75. Force close/re-launch the Wemo App
  76.  
  77. Reinstall Wemo App; make sure phone is connected to the same network as the Wemo.
  78.  
  79. Try another smart phone
  80.  
  81. Restart the phone
  82.  
  83. Network power cycle
  84.  
  85. Reset and redo Setup (Should be the last resort)
  86.  
  87. Double check the firmware and make sure it has been successfully updated
  88.  
  89.  
  90.  
  91. If Blinking Amber, do the ff:
  92.  
  93. Network power cycle
  94.  
  95. Reset and redo Setup (Should be the last resort)
  96.  
  97. Double check the firmware and make sure it has been successfully updated
  98.  
  99.  
  100.  
  101.  
  102.  
  103. App Device Tile Stuck Saying Updating Firmware
  104.  
  105.  
  106. Related to WEMO-50382
  107.  
  108. WEMO App – Devices stuck on “Upgrading” or “Downloading” firmware
  109.  
  110.  
  111.  
  112. Check if Wemo device is controllable on the App.
  113.  
  114. Check Wemo LED
  115.  
  116. If not controllable on the App and the LED is not blinking as an indication that it is updating, do the ff:
  117.  
  118. Close the App so it is no longer running in the background
  119.  
  120. Switch smart device from Local WI-FI to Remote (3G Cellular) connection
  121.  
  122. Start the WEMO App
  123.  
  124. Check if Wemo is already controllable on the App, then switch to Wi-Fi connection.
  125.  
  126.  
  127.  
  128. If LED is OFF, do the ff:
  129.  
  130. Double check the firmware and make sure it has been successfully updated
  131.  
  132. Force close/re-launch the Wemo App
  133.  
  134. Reinstall Wemo App
  135.  
  136. Try another smart phone
  137.  
  138. Restart the phone
  139.  
  140. Network power cycle
  141.  
  142. Reset and redo Setup (Should be the last resort)
  143.  
  144. Double check the firmware and make sure it has been successfully updated
  145.  
  146.  
  147.  
  148.  
  149. Blinking Amber After Update
  150.  
  151. Network power cycle
  152.  
  153. Reset and redo Setup (Should be the last resort)
  154.  
  155. Double check the firmware and make sure it has been successfully updated
  156.  
  157.  
  158.  
  159. Constantly Receiving Upgrade Notifications
  160.  
  161. Check Wemo LED
  162.  
  163. Double check the firmware and make sure it has been successfully updated
  164.  
  165. Force close/re-launch the Wemo App
  166.  
  167. Reinstall Wemo App
  168.  
  169. Try another smart phone
  170.  
  171. Restart the phone
  172.  
  173. Network power cycle
  174.  
  175. Reset and redo Setup (Should be the last resort)
  176.  
  177. Double check the firmware and make sure it has been successfully updated
  178.  
  179.  
  180.  
  181. Device Not Updating Firmware
  182.  
  183. Check Wemo LED
  184.  
  185. Force close/re-launch the Wemo App
  186.  
  187. Reinstall Wemo App
  188.  
  189. Try another smart phone
  190.  
  191. Restart the phone
  192.  
  193. Network power cycle
  194.  
  195. Reset and redo Setup
  196.  
  197. Open ports on the router's page (8080, 8443, and 3478; set the protocol to both UDP and TCP).
  198.  
  199. FYI: Ports are openings that allow data to flow in and out through your router's firewall.
  200.  
  201.  
  202.  
  203. Not Responding After Firmware Update
  204.  
  205. Check Wemo LED
  206.  
  207. Force close/re-launch the Wemo App
  208.  
  209. Reinstall Wemo App
  210.  
  211. Try another smart phone
  212.  
  213. Restart the phone
  214.  
  215. Network power cycle
  216.  
  217. Reset and redo Setup
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