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Rennat

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Jan 26th, 2020
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  1. Head over to https://rhinoshield.io/ and pick out a case you want to jig.
  2. Once you have a case picked out, head over to https://support.rhinoshield.io/hc/en-us/requests/new. Enter your info. Select “Warranty Support”. Select Amazon for “Purchased From”. Select the product category that corresponds with the case you are jigging. Select the model you want to jig. For Subject, put anything you want. For the summary, follow this format:
  3. Say when you bought the case (no more than a month ago from today’s date) and how you just got it today. Also say the name of the case.
  4. Describe a problem with the case. I usually say that there was a crack on the plastic part of the case (about an eighth of an inch) and how I tried to such it up and deal with it, but the crack got worse when I put the case on my phone.
  5. Say how you just went ahead and threw the case away (in your own words).
  6. For this jig, say how you would really appreciate a replacement case (spice it up. Ex: My family/ friends has these cases and I want to have one as well really badly, etc). Tip: You can compliment the design of the case or anything like that to show you “like” the company.
  7. They will email you back saying they are glad to help you with the warranty, etc. They will also ask for a picture of the cracked case. Email them back saying how you already mentioned that you threw the case away, so you are not able to send a photo of the case. Be nice about it though. You can say something like “I’m sorry for being unaware that you would need photos… If there is still anything you could do to help I would be really thankful”.
  8. They will email you back saying how they usually require picture evidence to process any warranty claims ( “ We typically do require pictures of evidence of the issues for all warranty replacements. Please do remember that for future purposes” ). However, below that, they will say: “With that being said, we are happy to offer you an exception this time and send you a free replacement. We just ask you to cover the standard shipping + handling fees as per our lifetime policy”. Once you get this email, you have successfully completed the jig.
  9.  
  10. Notes*
  11. Always make sure to use different IP locations/ emails each time you execute the jig. Also, send a max of 3 to the same address each time.
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