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Sep 12th, 2017
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  1. 1.
  2. If the application stopped working for some reason, I have to determine if this is a bug from a recent update(our end) or from his desktop(client end). Either way I would need to ask more information from him before I could make any conclusion. My own PC my response would look like this:
  3.  
  4. Hey Jon,
  5.  
  6. First of all, thank you for trying out Adblocker. It makes me happy that you've gotten value out of the app, and want to continue using it on your desktop.
  7.  
  8. I'm going to assist you make the app work but first I would need you to answer a few questions.
  9.  
  10. 1. What Operating system are you using?
  11. 2. Did you recently install any application on your desktop?
  12. 3. Do you see any error when you try to run the desktop app?
  13.  
  14. Please don't forget to hit "reply" and let me know.
  15.  
  16. Thanks again!
  17.  
  18. Regards,
  19.  
  20. Sargin
  21.  
  22.  
  23. 2.
  24.  
  25. The same solution is applicable to both PC and mobile devices.
  26. 1. The first thing to do is find out what's causing the problem.
  27. 2. Check out the storage capacity and free up some space.
  28. 3. Uninstall unnecessary applications.
  29. 4. Close down apps and free up the RAM.
  30. 5. Monitor the perfomance of the CPU and RAM to find out anything unusual.
  31. 6. Restart your device
  32. 7. Reinstalling the app(clear your cache before you install again).
  33. 8. Make sure multiple security programs are not running at the same time.
  34. 9. Update all your programs.
  35.  
  36.  
  37. 3.
  38.  
  39. Hey Jon,
  40.  
  41. I'm sorry to hear you were charged twice for our product/service. We trule care about our customers getting the best experience, so we'll forward your process request for a refund to the sales department right away. Also I will need the transaction ID numbers and keep in mind however, it can take up to 30 days to process a refund request. I promise to personally keep you updated on the status of your request so you 're never left in the dark.
  42.  
  43. Once your request is approved, you can expect the funds to hit your account within 30 days. If you have any other problems or requests, please feel free to reach out to us. Thanks for reaching out!
  44.  
  45. Regards,
  46.  
  47. Sargin
  48.  
  49.  
  50. 4.
  51. Hey Jon,
  52. I would love to say that Adblocker is a great fit for everyone, but clearly we weren't able to live up to that here. I'm really sorry about that. I will relay your feedback to our development team and I hope you will find a solution that is more useful to you. Best of luck!
  53.  
  54. 5.
  55.  
  56. Hey Jon,
  57.  
  58. I'm sorry you hear our product/service didn't fit your needs. I can certainly help you uninstall the extention.
  59.  
  60. Since you cannot find the extention's icon:
  61.  
  62. 1. Open Chrome Chrome.
  63. 2. Click More.
  64. 3. Go to More tools and then Extensions.
  65. 4. Next to the extension you want to remove, click Remove.
  66.  
  67. You can manage yours extention from this url chrome://extensions.
  68.  
  69. However, would you mind telling me why you want to uninstall the extension so we can improve for future customers?
  70.  
  71. Regards,
  72.  
  73. Sargin
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