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iTunes 12.6.2 crash EtreCheck report

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Sep 29th, 2017
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  1. EtreCheck version: 3.4.5 (455)
  2. Report generated 2017-09-29 10:56:44
  3. Download EtreCheck from https://etrecheck.com
  4. Runtime: 2:35
  5. Performance: Excellent
  6.  
  7. Click the [Lookup] links for more information from Apple Support Communities.
  8. Click the [Details] links for more information about that line.
  9.  
  10. Problem: Apps are crashing
  11. Description:
  12. iTunes 12.6.2 crashes when I click iPad button
  13.  
  14. Hardware Information: ⓘ
  15. MacBook Pro (Retina, Mid 2012)
  16. [Technical Specifications] - [User Guide] - [Warranty & Service]
  17. MacBook Pro - model: MacBookPro10,1
  18. 1 2.7 GHz Intel Core i7 (i7-3820QM) CPU: 4-core
  19. 16 GB RAM Not upgradeable
  20. BANK 0/DIMM0
  21. 8 GB DDR3 1600 MHz ok
  22. BANK 1/DIMM0
  23. 8 GB DDR3 1600 MHz ok
  24. Handoff/Airdrop2: supported
  25. Wireless: en0: 802.11 a/b/g/n
  26. Battery: Health = Normal - Cycle count = 504
  27.  
  28. Video Information: ⓘ
  29. Intel HD Graphics 4000 - VRAM: 1536 MB
  30. NVIDIA GeForce GT 650M - VRAM: 1024 MB
  31. Color LCD 2880 x 1800
  32. SyncMaster 1440 x 900 @ 60 Hz
  33.  
  34. Disk Information: ⓘ
  35. APPLE SSD SM768E disk0: (751.28 GB) (Solid State - TRIM: Yes)
  36. [Show SMART report]
  37. EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
  38. [redacted] (disk0s2 - Journaled HFS+) / [Startup]: 695.00 GB (185.42 GB free)
  39. Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
  40. Boot Camp (disk0s4 - NTFS) /Volumes/Boot Camp : 55.42 GB (16.83 GB free)
  41.  
  42. USB Information: ⓘ
  43. USB20Bus
  44. hub_device
  45. Apple Inc. FaceTime HD Camera (Built-in)
  46. USB20Bus
  47. hub_device
  48. hub_device
  49. Apple Inc. Apple Internal Keyboard / Trackpad
  50. Apple Inc. BRCM20702 Hub
  51. Apple Inc. Bluetooth USB Host Controller
  52. USB30Bus
  53. Apple Inc. iPad
  54. DisplayLink BVU195
  55. USB30Bus
  56.  
  57. Thunderbolt Information: ⓘ
  58. Apple Inc. thunderbolt_bus
  59. Belkin International, Inc. Thunderbolt 2 Express Dock HD
  60. Apple Inc. Thunderbolt to FireWire Adapter
  61.  
  62. System Software: ⓘ
  63. macOS Sierra 10.12.6 (16G29) - Time since boot: about 2 days
  64.  
  65. Configuration files: ⓘ
  66. /etc/hosts - Count: 1
  67.  
  68. Gatekeeper: ⓘ
  69. Anywhere [Fix Gatekeeper security]
  70.  
  71. Kernel Extensions: ⓘ
  72. /Library/Application Support/Roxio
  73. [not loaded] com.roxio.TDIXController (2.0) [Lookup]
  74.  
  75. /Library/Extensions
  76. [loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.9) [Lookup]
  77. [not loaded] com.displaylink.dlusbncm (1.11.0 - SDK 10.9) [Lookup]
  78. [loaded] com.displaylink.driver.DisplayLinkDriver (2.2 (55481) - SDK 10.9) [Lookup]
  79. [loaded] com.techsmith.TACC (1.0.3 - SDK 10.10) [Lookup]
  80.  
  81. /System/Library/Extensions
  82. [not loaded] com.devguru.driver.SamsungComposite (1.4.38 - SDK 10.6) [Lookup]
  83. [not loaded] com.makemkv.kext.daspi (1.4) [Lookup]
  84.  
  85. /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
  86. [not loaded] com.devguru.driver.SamsungACMControl (1.4.38 - SDK 10.6) [Lookup]
  87. [not loaded] com.devguru.driver.SamsungACMData (1.4.38 - SDK 10.6) [Lookup]
  88. [not loaded] com.devguru.driver.SamsungMTP (1.4.38 - SDK 10.5) [Lookup]
  89. [not loaded] com.devguru.driver.SamsungSerial (1.4.38 - SDK 10.6) [Lookup]
  90.  
  91. System Launch Agents: ⓘ
  92. [not loaded] 7 Apple tasks
  93. [loaded] 175 Apple tasks
  94. [running] 103 Apple tasks
  95.  
  96. System Launch Daemons: ⓘ
  97. [not loaded] 40 Apple tasks
  98. [loaded] 175 Apple tasks
  99. [running] 102 Apple tasks
  100.  
  101. Launch Agents: ⓘ
  102. [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]
  103. [not loaded] com.displaylink.useragent-prelogin.plist (? 16b36862 5a8ec523 - installed 2014-07-08) [Lookup]
  104. [running] com.displaylink.useragent.plist (? 34525a17 5a8ec523 - installed 2014-07-08) [Lookup]
  105. [loaded] com.divx.dms.agent.plist (? bf9bdaf7 77e11f5f - installed 2017-07-30) [Lookup]
  106. [loaded] com.divx.uninstall.converter.plist (Shell Script 9e90dee7 - installed 2017-06-08)
  107. [loaded] com.divx.uninstall.player.plist (Shell Script 664f994d - installed 2017-06-08)
  108. [loaded] com.divx.uninstall.preferences.plist (Shell Script 1cd1d81c - installed 2017-06-08)
  109. [loaded] com.divx.update.agent.plist (DivX, LLC - installed 2017-07-30) [Lookup]
  110. [loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
  111. [loaded] com.oracle.java.Java-Updater.plist (? 412627d7 72ac4dde - installed 2017-08-01) [Lookup]
  112. [loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2014-05-17) [Lookup]
  113.  
  114. Launch Daemons: ⓘ
  115. [loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]
  116. [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]
  117. [loaded] com.barebones.authd.plist (Bare Bones Software, Inc. - installed 2013-02-15) [Lookup]
  118. [running] com.displaylink.displaylinkmanager.plist (DisplayLink Corp - installed 2014-07-08) [Lookup]
  119. [loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]
  120. [loaded] com.marketcircle.daylite.accessd.plist (Marketcircle Inc - installed 2016-11-28) [Lookup]
  121. [loaded] com.marketcircle.daylite.attachmentd.plist (Marketcircle Inc - installed 2016-11-28) [Lookup]
  122. [loaded] com.marketcircle.daylite.backupd.plist (Marketcircle Inc - installed 2016-11-28) [Lookup]
  123. [running] com.marketcircle.daylite.cardcald.plist (Marketcircle Inc - installed 2016-11-28) [Lookup]
  124. [running] com.marketcircle.daylite.portsd.plist (Marketcircle Inc - installed 2016-11-28) [Lookup]
  125. [loaded] com.marketcircle.daylite.staged.plist (Marketcircle Inc - installed 2016-11-28) [Lookup]
  126. [loaded] com.marketcircle.daylite.touchd.plist (Marketcircle Inc - installed 2016-11-28) [Lookup]
  127. [loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-09-11) [Lookup]
  128. [loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]
  129. [loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-06-10) [Lookup]
  130. [loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]
  131. [loaded] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2014-09-19) [Lookup]
  132. [loaded] net.sourceforge.MonolingualHelper.plist (ti und m AG - installed 2013-01-23) [Lookup]
  133. [loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2014-05-17) [Lookup]
  134.  
  135. User Launch Agents: ⓘ
  136. [running] com.amazon.music.plist (? 7c73c27a 9c4747c3 - installed 2015-10-19) [Lookup]
  137. [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-05-22) [Lookup]
  138. [loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
  139. [failed] com.wondershare.mobilegodaemon.plist (? 8e21de98 0 - installed 2017-06-25) [Lookup]
  140. [not loaded] info.lokiware.attachmenttamer.cleanup.plist (Shell Script 52e15873 - installed 2017-04-28)
  141. [running] ws.agile.1PasswordAgent.plist (? 4b2acad6 dbc058f8 - installed 2017-06-03) [Lookup]
  142.  
  143. User Login Items: ⓘ
  144. gfxCardStatus Application
  145. (~/Downloads/gfxCardStatus.app)
  146. Flux Application
  147. (/Applications/Flux.app)
  148. iTunesHelper Application (? 0 - installed 2017-07-25)
  149. (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
  150. VLCStreamer Application
  151. (/Applications/VLCStreamer.app)
  152. Canon IJ Network Scanner Selector EX Application
  153. (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
  154. Rogue Amoeba Schedule Helper Application - Hidden
  155. (/Library/Application Support/Audio Hijack Pro/Rogue Amoeba Schedule Helper.app)
  156. Android File Transfer Agent Application
  157. (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
  158. Dropbox Application
  159. (/Applications/Dropbox.app)
  160. DiskWarriorStarter Application
  161. (/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app)
  162. MacLWSLauncher Application (? 0 - installed 2017-02-05)
  163. (/Applications/Logitech/LWS/Logitech Webcam Software.app/Contents/MacOS/MacLWSLauncher.app)
  164. Wondershare Helper Compact Application
  165. (~/Library/Application Support/Helper/Wondershare Helper Compact.app)
  166. EvernoteHelper Application (Evernote - installed 2015-02-06)
  167. (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
  168. fuspredownloader Application - Hidden
  169. (~/Library/Application Support/.FUS/fuspredownloader.app)
  170. Printer Pro Desktop Application
  171. (/Applications/Printer Pro Desktop.app)
  172. KiesAgent Application - Hidden (? 0 - installed 2017-06-25)
  173. (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
  174.  
  175. Internet Plug-ins: ⓘ
  176. Flip4Mac WMV Plugin: 3.3.6.2 (installed 2015-07-31) [Lookup]
  177. npDDRia: 0.0.14.3 (installed 2015-02-05) [Lookup]
  178. QuickTime Plugin: 7.7.3 (installed 2017-07-24)
  179. AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-30) [Lookup]
  180. AdobePDFViewer: 17.012.20098 (installed 2017-08-30) [Lookup]
  181. DivX Web Player: 3.8.4.432 (installed 2017-06-08) [Lookup]
  182. Silverlight: 5.1.40728.0 (installed 2015-09-13) [Lookup]
  183. SharePointBrowserPlugin: 14.7.6 (installed 2017-09-11) [Lookup]
  184. CloudOn: CloudOn 2.0.35 (installed 2013-09-23) [Lookup]
  185. DirectorShockwave: 11.6.8r638 (installed 2012-12-12) [Lookup]
  186. JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-08-01) Check version
  187.  
  188. User internet Plug-ins: ⓘ
  189. WebEx64: 1.0 (installed 2013-09-27) [Lookup]
  190. CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2014-05-08) [Lookup]
  191. EMusic: EMusic 1.0.0 (installed 2014-06-18) [Lookup]
  192. ZoomUsPlugIn: 4.0.38982.0714 (installed 2017-09-24) [Lookup]
  193.  
  194. Safari Extensions: ⓘ
  195. [enabled] DuckDuckGo - DuckDuckGo - http://duckduckgo.com (installed 2017-06-01)
  196. [enabled] AllMyTube - Wondershare - http://www.wondershare.com (installed 2015-09-14)
  197. [not loaded] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2015-01-21)
  198. [disabled] StartPage HTTPS - Surfboard B.V. - https://startpage.com (installed 2016-11-15)
  199. [enabled] Blur - Abine, the online privacy company. - https://www.abine.com (installed 2017-06-05)
  200. [disabled] Clip to DEVONthink - DEVONtechnologies - http://www.devontechnologies.com/redirect.php?id=download-extras (installed 2016-02-04)
  201. [enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-06-05)
  202. [enabled] Enpass Password Manager - Sinew Software Systems - https://enpass.io/ (installed 2017-06-03)
  203. [enabled] 1Password - AgileBits - https://agilebits.com/onepassword (installed 2017-09-17)
  204.  
  205. 3rd Party Preference Panes: ⓘ
  206. Flip4Mac WMV (installed 2015-07-31) [Lookup]
  207. Java (installed 2017-08-01) [Lookup]
  208. Paragon NTFS for Mac ® OS X (installed 2013-01-23) [Lookup]
  209. VLC Streamer (installed 2012-07-04) [Lookup]
  210.  
  211. Time Machine: ⓘ
  212. Mobile backups: ON
  213. Auto backup: YES
  214. Volumes being backed up:
  215. [redacted]: Disk size: 695.00 GB Disk used: 509.58 GB
  216. Destinations:
  217. Time Machine Seagate 4TB [Local]
  218. Total size: 4.00 TB
  219. Total number of backups: 83
  220. Oldest backup: 11/27/16, 6:12 PM
  221. Last backup: 9/29/17, 10:10 AM
  222. Size of backup disk: Excellent
  223. Backup size 4.00 TB > (Disk size 695.00 GB X 3)
  224.  
  225. Top Processes by CPU: ⓘ
  226. 27% WindowServer
  227. 18% mdworker
  228. 11% mds
  229. 8% mdworker
  230. 8% mdworker
  231.  
  232. Top Processes by Memory: ⓘ
  233. 2.89 GB kernel_task
  234. 586 MB Safari
  235. 333 MB iTunes
  236. 305 MB com.apple.WebKit.WebContent
  237. 303 MB firefox
  238.  
  239. Top Processes by Network Use: ⓘ
  240. Input Output Process name
  241. 17 MB 17 MB Dropbox
  242. 20 MB 271 KB Mail
  243. 9 MB 1011 KB mDNSResponder
  244. 3 MB 2 MB com.apple.WebKit.Networking
  245. 27 KB 19 KB Safari
  246.  
  247. Top Processes by Energy Use: ⓘ
  248. 12.32 WindowServer
  249. 4.82 com.apple.WebKit.WebContent
  250. 4.82 com.apple.WebKit.WebContent
  251. 4.08 coreaudiod
  252.  
  253. Virtual Memory Information: ⓘ
  254. 3.48 GB Available RAM
  255. 90 MB Free RAM
  256. 12.52 GB Used RAM
  257. 3.39 GB Cached files
  258. 5.71 GB Swap Used
  259.  
  260. Software installs: ⓘ
  261. Adobe Acrobat Reader DC (17.012.20098): (installed 2017-08-30)
  262. BluePlum Home Inventory: 2.3 (installed 2017-09-04)
  263. SmartConverter: 2.3.1 (installed 2017-09-11)
  264. Microsoft AutoUpdate: (installed 2017-09-11)
  265. Microsoft Outlook for Mac: (installed 2017-09-11)
  266. Microsoft PowerPoint for Mac: (installed 2017-09-11)
  267. Microsoft Excel for Mac: (installed 2017-09-11)
  268. Office 2011 14.7.6 Update: (installed 2017-09-11)
  269. Microsoft OneNote for Mac: (installed 2017-09-11)
  270. Microsoft Word for Mac: (installed 2017-09-11)
  271. SuperDuper!: (installed 2017-09-15)
  272. SmartConverter: 2.3.3 (installed 2017-09-25)
  273. ExactScan Pro: 17.9 (installed 2017-09-28)
  274. Duplicate File Finder: 4.3 (installed 2017-09-28)
  275.  
  276. Install information may not be complete.
  277.  
  278. Diagnostics Information: ⓘ
  279. 2017-09-29 10:36:39 iTunes.app Crash [Open]
  280. 2017-09-27 19:01:56 Firefox.app High CPU use [Open] [Details]
  281. 2017-09-26 17:18:08 Evernote.app Crash [Open]
  282. Cause: objc_msgSend() selector name: isEqual:
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