We write to you to notify you of a current event that may affect your personally identifiable information collected through our Priceless Specials program. The program is operated by one of our service providers. First, we want to assure you that this event has no impact on the Mastercard payment network; the incident is limited to the Priceless Specials program.

What happened?

Recently, we learned that our service provider operating the Priceless Specials program had suffered a security incident that led to the unauthorized disclosure of personal information about some of our customers on the Internet. We have identified you as one of the individuals whose personal information may be affected.

What information was affected?

Based on the facts known at that time, the following data is affected: Name, date of birth, gender, mailing address, e-mail address, telephone number, and possibly your payment card number that you used to register with the Program. Neither your login information nor your passwords have been disclosed. The expiration date and CVC number of your payment card have not been disclosed.

What are the risks?

Malicious third parties could misuse your Mastercard payment card number. The data concerned could also be used to contact you (e.g. by e-mail, SMS or telephone) or to attempt to obtain personal information about you by attempting to deceive you (known as "phishing"). These malicious third parties could impersonate Mastercard or send you emails that appear to come from Mastercard.

Mastercard will never call or e-mail you directly to request personal information or account information. Fraudulent calls, SMS or e-mails should be reported to the police and appropriate authorities. If you receive an e-mail that is allegedly from Mastercard but was not sent by "mastercard.com", you can report it to us by forwarding this e-mail to stopit@mastercard.com

What we do about it

After we learned about the publication of the data on the Internet, we immediately investigated the incident. We are constantly monitoring whether the data is being published elsewhere on the Internet, and if so, we will do everything we can to remove it.

We are working closely with the relevant authorities to investigate this incident. In order to protect you from possible negative consequences, we offer you a one year free credit monitoring and identity theft protection service at no cost to you. Even if your data was not affected by the incident, you can still benefit from this service. To activate your account, please send an email to germany@mastercard.com

We have also informed your card-issuing institution of the incident, which could contact you regarding your payment card. And, as always, Mastercard will protect you from fraudulent withdrawals and transactions. See further information at: https://www.mastercard.de/de-de/faq.html#sicherheit.

For further information

Mastercard is committed to protecting your privacy and we take this matter very seriously. If you have any questions, you can contact us at germany@mastercard.com .

Rest assured that we are working to minimise any inconvenience you may experience as a result of the incident. We ask for your understanding.

Your Specials Team

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