kr878s : Thank you for contacting AT&T, my name is Kevin, I hope you're having a good day. How may I assist you today?
Sridhar : Hello - I had a plan added to my account which gave me 1GB / month roaming in canada
Sridhar : I removed that plan to get added to passport plan as I was travelling to Germany
kr878s : Nice to meet you Sridhar.
Sridhar : can I get the original plan added back since I will be travelling to canada
kr878s : Thank you for that information.
kr878s : I understand that you want to get back you plan . I also changed my plan . Let's check all options for you right now! I can definitely help you with that!
Sridhar : thx
kr878s : It is my pleasure!
kr878s : While I check your account may I know how is your day going so far?
kr878s : May I now, what was your previous plan?
Sridhar : it was removed three months ago
Sridhar : I don't remember the name of it
kr878s : Sure!
kr878s : No worries!
kr878s : I will check right now, your account and check all options for you ☺
kr878s : I'm checking your account and the options for the plan
kr878s : Sridhar, I check your account and the plan that you said is a plan that we do not longer offer however I will involve my manager in order to have all the options to get back the plan to your account.
Sridhar : Thanks.. I need it as i travel to Canada often.. I only removed it because I could not add passport plan without removing it
kr878s : Sure!
kr878s : I will make sure to check all options for you.
kr878s : Just a moment please my manager is checking the plan right now.
Sridhar : ok thank you
kr878s : It is my pleasure!
kr878s : Thank you for waiting.
kr878s : The plan has been added to you account ☺
Sridhar : Great thank you for your help
kr878s : It is my pleasure!
Sridhar : have a good day
kr878s : I am so glad I could helped you to get back you paln today. My job is to take care all your questions, did I cover everything you wanted to today?