We are currently seeking Delivery Director  /  Director, Managed Services Programs to join our expanding team in Morristown, NJ in support of our industry's rapidly changing short and long term initiatives and staffing requirements.

This person will own several MSP clients and Artech’s growth goals at them. This position manages SDS-SDM team members of ours and works extensively with CORE(off-shore recruiters). Responsible for ensuring that all client SLAs are being met on delivery side, monitor quality, requirement coverage, process adherence.



Responsibilities will include:

Serve as the face of Artech’s delivery team to the client and the central point of contact for Artech’s associates
Perform a variety of administrative and logistical tasks that support the overall mission of quality service and performance.
Assist with creating more efficient processes and strategies that may bring higher results
Drive implementation and execution of recruiting strategies
Off-shore team capacity planning and analysis
Work with Team Leads to build up teams and handle churn or non-performers
Responsible for responding to issues, questions and concerns from both the client and associate, effectively resolving issues and situations, and escalating when appropriate
Deliver high quality service to the client and associates by matching the skills of associates to client needs
Prospecting to identify any available opportunities with the client
Establish relationships with key client contributors such as Hiring Manager, Procurement, Managed Service Providers (MSP) with the client
Generate revenue and gross profit through building good relationships with hiring managers with the client
Maximize market share with client
Coordinate with delivery / recruiting team on open requirements from clients
Ensure company’s top supplier ranking with the client
Represent Artech at Quarterly Business Reviews w/Client MSP or Procurement Team


Desired Skills and Experience

Minimum 7+ years of experience in recruitment or client servicing, prospecting & relationship building roles
Bachelor's Degree required
Experience being responsible for revenue and profit generation/growth
Good understanding of technical positions, job roles, and technical skill sets
The idea candidate should have worked in a fast paced environment.
Solid understanding and can easily navigate social media sites such as LinkedIn
Strong knowledge of MS Office applications: Outlook, Word and Excel
Must be detail oriented and able to create spreadsheets to track and measure progress
Strong organizational and time management skills
Strong networking and presentation skills
Excellent verbal and written communication skills