<p><em>Troubleshooting Acronis Backup and Recovery NIC detection issues</em></p>
<p>This article applies to:</p>
<ul>
    <li>Acronis Backup and Recovery</li>
</ul>
<h4 style="font-size: 16px;">Introduction</h4>
<p>In some rare cases there can be some issues with HID devices.</p>
<p>
So here is the situation:
You booted machine from Bootable Media and your NIC doesn'r acquire DHCP address or doesn't enlisted as device<p></p>
</p>
<h4 style="font-size: 16px;">Solution</h4>
<p>Follow step-by-step instructions below to troubleshoot the issue.</p>
<p></p>
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<fieldset class="collapsible collapsed">
<legend><a name="Error_troubleshooting">Troubleshooting steps</a></legend>

<fieldset class="collapsible collapsed"><legend>Check the most recent media available</legend>
<p></p>
First, try to check device work with the most recent media, most probably it contains more drivers and problem may be already solved
<p></p>
</fieldset>

<fieldset class="collapsible collapsed"><legend>DHCP issues</legend>
<p></p>
First of all check that DHCP server is really active exist in the subnet where media resides<p></p>

Do #lspci to check if driver loaded successfully<p></p>
For example:<p></p>
00:05:0 10ec:8139 5853:0001 8139cp<p></p>

Check dmesg for any error:<p></p>
cat /var/log/messages | grep 8139cp<p></p>

Enable asamba logs according to<p></p>
http://kb.acronis.com/content/38017<p></p>

And try to obtain DHCP lease once more<p></p>
#udhcpc<p></p>

After it in /tmp/asamba.log will contain information about DHCP operation.<p></p>

If in live OS on the same machine DHCP obtains OK - inform about it during task creation.<p></p>
<p></p>
</fieldset>

<fieldset-wrapper class="collapsible collapsed"><legend>NIC doesn't detected</legend>
<p></p>
Do #lspci to check if driver loaded successfully<p></p>
For example:<p></p>
00:05:0 10ec:8139 5853:0001 8139cp<p></p>

Check logs for any error:<p></p>

cat /var/log/messages | grep eth<p></p>

Collect sysinfo from media and live OS if available<p></p>
<p></p>
</fieldset-wrapper>

</fieldset>

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<fieldset-wrapper class="collapsible collapsed">
<legend><a name="Collect_information">Collect information</a></legend>
<p></p>
<p>Collect following information and <a href="http://www.acronis.com/support/contact-us.html" target="_blank">contact Acronis Customer Central</a>.</p>
<p></p>
<p>Sysinfo from the most recent bootable media</p>
<p></p>
<p></p>
<p>Sysinfo from live OS if available</p>
<p></p>
<p></p>
<p>All troubleshooting steps provided and it's result</p>
<p></p>
<p></p>
</fieldset-wrapper>


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<h4 style="font-size: 16px;">More information</h4>
<p>Any addition information.</p>
<p></p>