response

Sir or ma'am,
I have a full time job, a family to take care of and home responsibilities. I work in excess of 40 hours a week as a nurse. I voluntarily help on the Feed the Beast Help Desk, and try to help daily on the forums as well. I am the only person who logs in to the help desk daily. I am the only person who dedicates any sort of meaningful time to the help desk. At the start of this week there were over 300 unanswered tickets. While I normally am able to tackle the daily backlog, this week has been especially difficult. On average, there are 100 new tickets for every 24 hours. Normally, I am able to conquer 100 tickets a day as I dedicate an average of 2 hours a day, but then the backlog remains. This week, I have been especially busy with work, and keeping up with the occurrences in Boston. My part time job is an Engineer in the Army Reserve, and we needed to be ready to respond to any additional threats to the country after the Boston Marathon bombings. This week, I have fallen behind. This week, I have been very busy. If you could please have some patience, I am the only one here, and there is not 25 hours in the day.
The Knowledgebase was created so that there would be a comprehensive collection of helpful knowledge. You could have read through that in the last 4 days. You could have also read my article outlining how to properly use the support desk. Evidently, you have not, as you have not provided the requested information in the requested manner. You could have posted on the forums, where thousands of community members log in every single day. Whereas here, only I log in daily.
I do not concern myself with the priority of submitted tickets. If everyone got their way, every ticket would be considered the Highest priority, as to every person, they are the top priority. I answer tickets in the order they are submitted, or at least I try to.
Your ticket will be answered in the order it was received. I do not tolerate people "skipping ahead". Now that I no longer need to be concerned with the possibility of mobilization, I can dedicate a little extra time to the help desk between shifts this weekend.
Thank you for your understanding in this matter.