[1] consumeraffairs.com passenger stories
[2] apnews.com the holiday meltdown
[3] thegaurdian.com cancelation monday
[4] latimes.com customer service
[5] nytimes.com massive failure
[6] fortune.com CEO statement
[7] slate.com weather lie
[8] sacurrent.com US DOT
[9] thegaurdian.com southwest investigation
[10]  npr.org blizzard meltdown
[11] onemileatatime.com DOT reccomendations
[12] marketwatch.com traveler apologies
[13] reuters.com southwest lawsuit
[14]  twitter.com union letter
[15] zerohedge.com memo
[16] makeitrightswa.org 2021 Union letter
[17] thehill.com lack of updating
[18] nbcnews.com FAA lawsuit
[19] thegaurdian.com women death
[20] ntsb.org death investigation
[21] washingtonpost.com FAA mismanagement
[22] nytimes.com FAA failure
[23] aviationpros.com mechanics