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christofferhi i would like to refund seems not to be working the way i want it to do :(

Customer CareWelcome to our live chat! We are here to help you and we’ll join the chat with you ASAP.

Billing departmentWhile you wait for an agent, could you please answer the following questions:
1. What is your registered e-mail address?
2. Which payment method have you used?
Dave joined the chat

DaveHello there!

christofferalonekiller@live.nl and Creditcard

DaveCould you please specify what exactly is not working? Are you unable to open our app, log into it or connect to our servers?

christofferthe app wont open for me and i try restart it and reinstall the app wont work

DaveI see.

christofferi saw someone say something factory reset but im not gonna do that and lose all my important stuff

DaveWould you like for us to troubleshoot this issue?

christoffercant find anything on FAQ of the android

DaveI can help you with that.
May I ask what OS/device are you currently using? Also, what is your current location?

christoffersamsung s3 because my main phone is broken screen so im using s3 so dont wanna lose the stuff in that now i mange to get most of it haha

DaveAnd may I ask what is your current location?

christoffersweden

DaveI see.
Let me connect you with our "Connectivity" department for detailed help with connection issues.

christofferi would like to get a refund
Lewis joined the chat

LewisHello!

christofferhi

LewisLet me connect you back to my colleague.

DaveWelcome back!
Should I proceed with a refund?

christofferhi yes please

DaveAlright.
Lewis left the chat

DaveLet us apologize for any inconvenience you might have had.  A refund has been ordered. You will receive it within 5-10 business days, depending on your bank service transferring speed.

christofferits okay and thx i will be using nordvpn in future just now its abit waste of money for it so i will return in future :)

DaveAlright!
We will be waiting for you!

christofferthx

DaveAnytime, happy to have helped!