Hi --,



Thank you for your reply.



--, for your convenience, we will go ahead and provide you with a replacement for it.



To process the replacement order, please provide us with the following information. An order will be placed as soon as we receive these details.



1.      Name:

2.      Address ( Please do not include P.O. Box address):

3.      Phone:

4.      Email:

5.      Zip (Post Code) - City:

6.      Country:



Note: Please be assured that you do not need to send the defective device. You may dispose it.



If anything in my e-mail is unclear or you require further help, don't hesitate to let me know. It is my pleasure to be of assistance. I look forward to your response.



Regards,



Santosh

Microsoft Product Support Services