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  1. First task
  2. ========================================================================
  3. ID
  4. English Language
  5. Test site | Production site
  6. |
  7. About us page = 4 | About us page = 4
  8. Reviews and testimonials = 27 | Reviews and testimonials = 27
  9. Shipping and returns = 1 | Shipping and returns = 1
  10. Terms and conditions = 3 | Terms and conditions = 3
  11. Why buy from us = 42 | Page does not exist
  12. =======================================================================
  13.  
  14. Second task
  15.  
  16. Shipping and returns page
  17. <!-- HEADER START-->
  18. <section class="cw-wrapper-out">
  19. <div class="cw-wrapper-cont">
  20. <h1 id="cw-h1-header" class="cw-h1-header">SHIPPING AND RETURNS</h1>
  21. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/shipping_and_returns/main_header.jpg" alt="Shipping and returns" title="Shipping and returns" /></div>
  22. </div>
  23. </section>
  24. <!-- HEADER END-->
  25. <!-- SHIPPING START-->
  26. <section id="cw-shipping-section" class="cw-wrapper-out">
  27. <h2 class="cw-custom-header-img">Shipping</h2>
  28. <div class="cw-wrapper-cont">
  29. <p class="cw-text-paragraph-second-bold">We ship to..</p>
  30. <p class="cw-text-paragraph">The countries below get FREE SHIPPING as long as cart values are <strong>over US$150</strong> or equivalent in other currencies.</p>
  31. <ul class="cw-shipping-counry-wrp">
  32. <li>
  33. <h3>North America</h3>
  34. <p>USA, Canada</p>
  35. </li>
  36. <li>
  37. <h3>West Europe</h3>
  38. <p>Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.</p>
  39. </li>
  40. <li>
  41. <h3>Rest of Europe</h3>
  42. <p>Cyprus, Czech Republic, Estonia, Hungary, Monaco, Poland, Romania, Slovenia.</p>
  43. </li>
  44. </ul>
  45. <ul class="cw-shipping-counry-wrp">
  46. <li>
  47. <h3>Oceania</h3>
  48. <p>Australia</p>
  49. </li>
  50. <li>
  51. <h3>Asia</h3>
  52. <p>Brunei, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand</p>
  53. </li>
  54. <li>
  55. <h3>*Middle East</h3>
  56. <p>United Arab Emirates</p>
  57. </li>
  58. </ul>
  59. <p class="cw-text-paragraph-second-bold">Certain countries however..</p>
  60. <p class="cw-text-paragraph-second">If you're living in these countries below, you'll be shown a shipping fee between $12 to $35, unfortunately DHL/FedEx charge a higher shipping cost to your country. These countries are as follows:</p>
  61. <p class="cw-text-paragraph-second">Argentina, Barbados, Chile, Columbia, Costa Rica, Dominican Republic, Haiti, Honduras, Iceland, Israel, Jamaica, Jordan, Kuwait, Latvia, Liechtenstein, Maldives, Mauritius, Mexico, New Zealand, Nicaragua, Panama, Paraguay, Peru, Saudi Arabia, South Africa, Turkey.</p>
  62. <p class="cw-text-paragraph-second">*Shipping to the Middle East will be through the use of an EMS courier equivalent - trackable, insured and just as fast.</p>
  63. <p class="cw-text-paragraph">**Note that we’re unable to ship to APO/FPO and PO Boxes.</p>
  64. <p class="cw-text-paragraph-second-bold">Import Tax / Custom Duties</p>
  65. <p class="cw-text-paragraph">From time to time, certain custom offices may incur import taxes or custom duties on international shipment. Unfortunately we are not responsible for the additional charges from the local custom office as customs policies and import duties vary widely from country to country. When in doubt, try <a href="www.dutycalculator.com">www.dutycalculator.com</a> or get in touch with your local customs office.</p>
  66. <p class="cw-text-paragraph-second-bold">Timeframe - How long until..</p>
  67. <p class="cw-text-paragraph-second">Standard delivery time is typically within 3 weeks from the time of order; the parcel ships out in about 2 weeks and we'll allow up to 1 week for it to show up at your doorstep.</p>
  68. <p class="cw-text-paragraph-second">*Note: There are however times where demand exceeds our production capacity, so we might have to adjust delivery times accordingly. For a better estimate of these times, do email us directly.</p>
  69. <p class="cw-text-paragraph-second">Rather than pushing for overtime and hiring contractors, we focus on making sure that every piece is given the time and attention required to maintain consistencies and the quality that we ourselves would be happy with.</p>
  70. <p class="cw-text-paragraph-second">Express delivery add-on will ensure shipment within 8-10 days from the time of order - we will also get back to you within 24 hours to confirm the availability of fabric in case Express order is not possible.</p>
  71. <p class="cw-text-paragraph-second">If it is a busy period however, the option will not be available on our checkout page.</p>
  72. <p class="cw-text-paragraph-second">We strongly suggest the use of work/office addresses, as deliveries will happen between working hours and will require a signature upon delivery.</p>
  73. <p class="cw-text-paragraph">Express delivery will incur additional $60 or equivalent in other currencies on top of the standard shipping fee.</p>
  74. <p class="cw-text-paragraph-second-bold">Boring but Important!</p>
  75. <p class="cw-text-paragraph-second">Upon delivery, please make sure that the parcel you received is NOT damaged for any reason, this will be obvious if the double corrugated packaging box and the cloth bag inside is not intact; if they are damaged, DO NOT ACCEPT the parcel and point it out to the couriers that the parcel is damaged and request for a claim on the spot. This is very important for both you and us to make sure the shipping company are liable for their mistakes.</p>
  76. <p class="cw-text-paragraph-second">However, if a delivery is refused due to shipping details provided incorrectly, our courier providers will return the item to us and from there, we will consider our obligation for shipment as final; any additional fee that may be incurred to fulfil the handling and reshipping of the parcel will be charged on to the recipient.</p>
  77. <p class="cw-text-paragraph">In short: Never receive the parcel if the packaging is badly damaged or torn. Work/office addresses are highly recommended so someone will always be available to receive the parcel.</p>
  78. </div>
  79. </section>
  80. <!-- SHIPPING END-->
  81. <!-- RETURNS START-->
  82. <section id="cw-returns-section" class="cw-wrapper-out">
  83. <h3 class="cw-custom-header">RETURNS</h3>
  84. <div class="cw-wrapper-cont">
  85. <p class="cw-text-paragraph-second-bold">I'm not happy with my product!</p>
  86. <p class="cw-text-paragraph-second">We’re only human and mistakes can happen. IF your product has a manufacturing defect i.e., holes, broken zipper, tears - or if it doesn't fit, we will either:</p>
  87. <p class="cw-text-paragraph-second">• provide credit for alteration (up to US$75) or; <br /> • sew a replacement set of covers for you</p>
  88. <p class="cw-text-paragraph-second">Simply put, we’ll bend over backwards to make sure you get what you ordered in the first place.</p>
  89. <p class="cw-text-paragraph">It’ll be helpful if you could of course snap some photos and email it to <a href="mailto:info@comfortworks.com.au">info@comfortworks.com.au</a> so we can both be on the same page.</p>
  90. <p class="cw-text-paragraph-second-bold">I changed my mind about the fabric!</p>
  91. <p class="cw-text-paragraph-second">Well, due to the nature of our products being custom-made to order, we cannot accept returns due to change of mind or incorrect selection of fabric or color. Eg. Your white fabric doesn’t match my white wall, Noooo!</p>
  92. <p class="cw-text-paragraph">This is why we suggest that you <a href="#">order our fabric samples</a> first!</p>
  93. <p class="cw-text-paragraph-second-bold">Returning a product!</p>
  94. <p class="cw-text-paragraph-second">All products should ideally be returned in its original packaging and condition within 30 days of acceptance. We can understand if the original packaging has been disposed, in which case, please provide a reasonable alternative.</p>
  95. <p class="cw-text-paragraph-second">In the event that the goods are returned without fault on our part, a 35% restocking fee from the entire purchase price will be applicable.</p>
  96. <p class="cw-text-paragraph">Whenever in doubt, always drop us an email with some photos and get a conversation going, 99% of the time we will say, "Let me fix this up for you!".</p>
  97. </div>
  98. </section>
  99. <!-- RETURNS END-->
  100. -------------------------------------------------
  101. <div style="width: 100%;">
  102. <h2 style="margin-bottom: 1.11111em; font-size: 1.38462em;">SHIPPING</h2>
  103. <div style="background: url('/themes/comfort-works/img/divider-1.png') no-repeat scroll left bottom transparent; height: 10px;"> </div>
  104. <br />
  105. <p style="font-size: 12pt; font-weight: bold; margin-before: 1em;">We ship to..</p>
  106. <p style="font-size: 12pt; max-width: 800px;">The countries in the table below get <strong>FREE SHIPPING</strong> as long as cart values are over US$150 or equivalent in other currencies.</p>
  107. <table style="width: 780px;" border="1" cellpadding="8">
  108. <tbody>
  109. <tr><th width="260px">North America</th><th width="260px">West Europe</th><th width="260px">Rest of Europe</th></tr>
  110. <tr>
  111. <td width="260px">USA, Canada. </td>
  112. <td width="260px">Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.</td>
  113. <td width="260px">Cyprus, Czech Republic, Estonia, Hungary, Monaco, Poland, Romania, Slovenia.</td>
  114. </tr>
  115. <tr><th width="260px">Oceania</th><th width="260px">Asia</th><th width="260px">*Middle East</th></tr>
  116. <tr>
  117. <td width="260px">Australia.</td>
  118. <td width="260px">Brunei, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand.</td>
  119. <td width="260px">United Arab Emirates.</td>
  120. </tr>
  121. </tbody>
  122. </table>
  123. <p style="font-size: 12pt; max-width: 800px;"> </p>
  124. <p style="font-size: 12pt; font-weight: bold;">Certain countries however..</p>
  125. <p style="font-size: 12pt; max-width: 800px;">If you're living in these countries below, you'll be shown a shipping fee between $12 to $35, unfortunately DHL/FedEx charge a higher shipping cost to your country. These countries are as follows:</p>
  126. <p style="font-size: 12pt; max-width: 800px;">Argentina, Barbados, Chile, Columbia, Costa Rica, Dominican Republic, Haiti, Honduras, Iceland, Israel, Jamaica, Jordan, Kuwait, Latvia, Liechtenstein, Maldives, Mauritius, Mexico, New Zealand, Nicaragua, Panama, Paraguay, Peru, Saudi Arabia, South Africa, Turkey.</p>
  127. <p style="font-size: 12pt; max-width: 800px; font-style: italic;">*Shipping to the Middle East will be through the use of an EMS courier equivalent - trackable, insured and just as fast.</p>
  128. <p style="font-size: 12pt; max-width: 800px; font-style: italic;">**Note that we’re unable to ship to APO/FPO and PO Boxes.</p>
  129. <br />
  130. <p style="font-size: 12pt; font-weight: bold;">Import Tax / Custom Duties</p>
  131. <p style="font-size: 12pt; max-width: 800px;">From time to time, certain custom offices may incur import taxes or custom duties on international shipment. Unfortunately we are not responsible for the additional charges from the local custom office as customs policies and import duties vary widely from country to country. When in doubt, try <a href="http://www.dutycalculator.com" target="_blank">www.dutycalculator.com</a> or get in touch with your local customs office.</p>
  132. <br />
  133. <p style="font-size: 12pt; font-weight: bold;">Timeframe - How long until..</p>
  134. <p style="font-size: 12pt; max-width: 800px;">Standard delivery time is typically within 3 weeks from the time of order; the parcel ships out in about 2 weeks and we'll allow up to 1 week for it to show up at your doorstep.</p>
  135. <p style="font-size: 12pt; max-width: 800px; font-style: italic;">*Note: There are however times where demand exceeds our production capacity, so we might have to adjust delivery times accordingly. For a better estimate of these times, do email us directly.</p>
  136. <p style="font-size: 12pt; max-width: 800px;">Rather than pushing for overtime and hiring contractors, we focus on making sure that every piece is given the time and attention required to maintain consistencies and the quality that we ourselves would be happy with.</p>
  137. <p style="font-size: 12pt; max-width: 800px;">Express delivery add-on will ensure shipment within 8-10 days from the time of order - we will also get back to you within 24 hours to confirm the availability of fabric in case Express order is not possible.</p>
  138. <p style="font-size: 12pt; max-width: 800px;">If it is a busy period however, the option will not be available on our checkout page.</p>
  139. <p style="font-size: 12pt; max-width: 800px;">We strongly suggest the use of work/office addresses, as deliveries will happen between working hours and will require a signature upon delivery.</p>
  140. <p style="font-size: 12pt; max-width: 800px;">Express delivery will incur additional $60 or equivalent in other currencies on top of the standard shipping fee.</p>
  141. <br />
  142. <p style="font-size: 12pt; font-weight: bold;">Boring but Important!</p>
  143. <p style="font-size: 12pt; max-width: 800px;">Upon delivery, please make sure that the parcel you received is NOT damaged for any reason, this will be obvious if the double corrugated packaging box and the cloth bag inside is not intact; if they are damaged, DO NOT ACCEPT the parcel and point it out to the couriers that the parcel is damaged and request for a claim on the spot. This is very important for both you and us to make sure the shipping company are liable for their mistakes. </p>
  144. <p style="font-size: 12pt; max-width: 800px;">However, if a delivery is refused due to shipping details provided incorrectly, our courier providers will return the item to us and from there, we will consider our obligation for shipment as final; any additional fee that may be incurred to fulfil the handling and reshipping of the parcel will be charged on to the recipient.</p>
  145. <p style="font-size: 12pt; max-width: 800px;">In short: Never receive the parcel if the packaging is badly damaged or torn. Work/office addresses are highly recommended so someone will always be available to receive the parcel.</p>
  146. <br />
  147. <h2 style="margin-bottom: 1.11111em; font-size: 1.38462em;">RETURNS</h2>
  148. <div style="background: url('/themes/comfort-works/img/divider-1.png') no-repeat scroll left bottom transparent; height: 10px;"> </div>
  149. <br />
  150. <p style="font-size: 12pt; font-weight: bold; margin-before: 1em;">I'm not happy with my product!</p>
  151. <p style="font-size: 12pt; max-width: 800px;">We’re only human and mistakes can happen. IF your product has a manufacturing defect i.e., holes, broken zipper, tears - or if it doesn't fit, we will either:</p>
  152. <ul>
  153. <li>provide credit for alteration (up to US$75) or;</li>
  154. <li>sew a replacement set of covers for you</li>
  155. </ul>
  156. <p style="font-size: 12pt; max-width: 800px;">Simply put, we’ll bend over backwards to make sure you get what you ordered in the first place.</p>
  157. <p style="font-size: 12pt; max-width: 800px;">It’ll be helpful if you could of course snap some photos and email it to info@comfortworks.com.au so we can both be on the same page.</p>
  158. <br />
  159. <p style="font-size: 12pt; font-weight: bold; margin-before: 1em;">I changed my mind about the fabric!</p>
  160. <p style="font-size: 12pt; max-width: 800px;">Well, due to the nature of our products being custom-made to order, we cannot accept returns due to change of mind or incorrect selection of fabric or color. Eg. Your white fabric doesn’t match my white wall, Noooo!</p>
  161. <p style="font-size: 12pt;">This is why we suggest that you <a href="http://comfort-works.com/en/home/order-fabric-swatch-samples-24"><span style="color: #bf3030; font-weight: bold;">order our fabric samples</span></a> first!</p>
  162. <br />
  163. <p style="font-size: 12pt; font-weight: bold;">Returning a product!</p>
  164. <p style="font-size: 12pt; max-width: 800px;">All products should ideally be returned in its original packaging and condition within 30 days of acceptance. We can understand if the original packaging has been disposed, in which case, please provide a reasonable alternative.</p>
  165. <p style="font-size: 12pt; max-width: 800px;">In the event that the goods are returned without fault on our part, a 35% restocking fee from the entire purchase price will be applicable.</p>
  166. <p style="font-size: 12pt; max-width: 800px;">Whenever in doubt, always drop us an email with some photos and get a conversation going, 99% of the time we will say, "Let me fix this up for you!".</p>
  167. </div>
  168.  
  169.  
  170.  
  171.  
  172.  
  173.  
  174.  
  175.  
  176.  
  177.  
  178. About us page
  179.  
  180. <!-- ONCE UPON A TIME START-->
  181. <div class="cw-wrapper-out" id="cw-once-upon-a-time">
  182. <h1 id="cw-h1-header-about" class="cw-h1-header-about">ONCE UPON A TIME...</h1>
  183. <div class="cw-wrapper-cont">
  184. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/about_us_images/mainbanner.jpg" alt="" /></div>
  185. <p class="cw-text-paragraph-second">We were renovating our very first apartment in Melbourne and did what every couple did - quibble about designs. One thing we could agree on though, was sticking to our tight budget, so instead of buying a new sofa we decided to get custom made slipcovers for our old IKEA sofa.</p>
  186. <p class="cw-text-paragraph-second">Imagine being told that a set of custom made sofa covers would cost upwards AU$850 for workmanship alone. Fabrics start at AU$50/meter AND it would take up to 8 weeks to complete.</p>
  187. <p class="cw-text-paragraph">“Holy cow!” was our first response, followed by “Okay, what can we do about this?”</p>
  188. </div>
  189. </div>
  190. <!-- ONCE UPON A TIME END--> <!-- MOVING FORWARD START--><section id="cw-moving-forward" class="cw-wrapper-out">
  191. <h2 class="cw-custom-header-about">The Spark</h2>
  192. <div class="cw-wrapper-cont">
  193. <div class="cw-moving-table-cont">
  194. <div class="cw-moving-table-row">
  195. <div class="cw-mowing-table-cell">
  196. <p class="cw-moving-p-second">We took it upon ourselves to make our very own slipcover, with the help of some YouTube tutorials and a secondhand sewing machine. It took more than a few tries to get it right, but we got there and eventually started making them for our friends and neighbours.</p>
  197. <p class="cw-moving-p-second">We worked out of our garage with another two seamstresses, while juggling our day jobs, and managed to set up our first e-store in 2008. Before we knew it, people outside Australia started asking if we could save their IKEA sofas too.</p>
  198. <p class="cw-moving-p-second">By 2010, we graduated to owning and managing a workshop full time in Hong Kong, China. This has allowed us the freedom to create and innovate in line with our values, standards and ethics.</p>
  199. <p class="cw-moving-p-second">As a humble team of 15 now, we’re making it our personal mission to help every homeowner rediscover their living space. One that’s simple, beautiful and practical.</p>
  200. <p class="cw-moving-p">So drop us a message anytime and we’ll see what we can do for you!</p>
  201. </div>
  202. <div class="cw-mowing-table-cell"><img src="/themes/comfort-works-new/img/about_us_images/01.jpg" alt="" /></div>
  203. </div>
  204. </div>
  205. </div>
  206. </section><!-- MOVING FORWARD END--> <!-- OUR PRINCIPLES START--><section id="cw-our-principles" class="cw-wrapper-out">
  207. <h2 class="cw-custom-header-about-img">Our Principles</h2>
  208. <div class="cw-wrapper-cont">
  209. <div class="cw-principles-table-cont">
  210. <div class="cw-principles-table-row">
  211. <div class="cw-principles-table-cell">
  212. <h4 class="cw-principles-header">Guaranteed Satisfaction</h4>
  213. <div class="cw-principles-img-cont"><img src="/themes/comfort-works-new/img/about_us_images/guaranteed.jpg" alt="guaranteed satisfaction" title="guaranteed satisfaction" /></div>
  214. <p class="cw-principles-p">We make covers that’ll put a smile on your face. Hopefully you'll be blown away by how much of a difference slipping our covers on can make.</p>
  215. </div>
  216. <div class="cw-principles-table-cell">
  217. <h4 class="cw-principles-header">Sustainability</h4>
  218. <div class="cw-principles-img-cont"><img src="/themes/comfort-works-new/img/about_us_images/practicality.jpg" alt="Sustainability" title="Sustainability" /></div>
  219. <p class="cw-principles-p">We understand that life gets messy sometimes so we make products that thrive on tough love. That you and your family can live on - without fear.</p>
  220. </div>
  221. <div class="cw-principles-table-cell">
  222. <h4 class="cw-principles-header">Fair Pricing</h4>
  223. <div class="cw-principles-img-cont"><img src="/themes/comfort-works-new/img/about_us_images/fair_pricing.jpg" alt="fair pricing" title="fair pricing" /></div>
  224. <p class="cw-principles-p">We make custom products that are affordable. No troublesome sales consultants, no crazy marked-up designer textiles.</p>
  225. </div>
  226. <div class="cw-principles-table-cell">
  227. <h4 class="cw-principles-header">Customer focus</h4>
  228. <div class="cw-principles-img-cont"><img src="/themes/comfort-works-new/img/about_us_images/respect2.jpg" alt="Customer focus" title="Customer focus" /></div>
  229. <p class="cw-principles-p">We treat our customers the way we’d like to be treated - with honesty, respect, and additional kindness.</p>
  230. </div>
  231. </div>
  232. </div>
  233. </div>
  234. </section><!-- OUR PRINCIPLES END--> <!-- WHAT YOU WON’T FIND HERE START--><section id="cw-what-you-won’t-find-here" class="cw-wrapper-out">
  235. <h3 class="cw-custom-header-about">What you won’t find here</h3>
  236. <div class="cw-wrapper-cont">
  237. <div class="cw-wont-find-table-cont">
  238. <div class="cw-wont-find-table-row">
  239. <div class="cw-wont-find-table-cell">
  240. <h4 class="cw-wont-find-header">Fads</h4>
  241. <p class="cw-wont-find-p">Hundreds of funky designer patterns in every spectrum of the colour wheel. Sure, that Yellow Chevron looks cool today but in 2 years - maybe not.</p>
  242. </div>
  243. <div class="cw-wont-find-table-cell">
  244. <h4 class="cw-wont-find-header">Gimmicks</h4>
  245. <p class="cw-wont-find-p">Green, organic, recycled, tree-hugging textile. It may feel like you're saving the world, but pure organics without any blend simply won’t cut as excellent upholstery.</p>
  246. </div>
  247. <div class="cw-wont-find-table-cell">
  248. <h4 class="cw-wont-find-header">Bad Karma</h4>
  249. <p class="cw-wont-find-p">We take great pride in product quality as we use them for ourselves too. So if for any reason that you don’t like what we delivered, we’ll bend over backwards to make sure your frown gets turned upside down.</p>
  250. </div>
  251. </div>
  252. </div>
  253. </div>
  254. </section><!-- WHAT YOU WON’T FIND HERE END--> <!-- ABOUT THE FOUNDERS START--><section id="cw-about-the-founders" class="cw-wrapper-out">
  255. <h3 class="cw-custom-header-about">About the Founders</h3>
  256. <div class="cw-wrapper-cont">
  257. <div class="cw-about-table-cont">
  258. <div class="cw-about-table-row">
  259. <div class="cw-about-table-cell">
  260. <h4 class="cw-about-header">Rachel</h4>
  261. <div class="cw-about-img-cont"><img src="/themes/comfort-works-new/img/about_us_images/rachel.jpg" alt="Rachel" title="Rachel" /></div>
  262. <p class="cw-about-p">With backgrounds in architecture and psychology, Rachel applies her eye for design and sense of style across every facet of our operation. From pattern making to product design, she’s one of the main reasons why our products look and function at their current lofty standard.</p>
  263. </div>
  264. <div class="cw-about-table-cell">
  265. <h4 class="cw-about-header">Henry</h4>
  266. <div class="cw-about-img-cont"><img src="/themes/comfort-works-new/img/about_us_images/henry.jpg" alt="Henry" title="Henry" /></div>
  267. <p class="cw-about-p">Former advertising executive, Henry looks after the day to day operations, logistics and our customer’s overall happiness. A true believer of word-of-mouth marketing, he decided from day one that most of our marketing dollars should be spent on servicing our customers better.</p>
  268. </div>
  269. </div>
  270. </div>
  271. <blockquote class="cw-about-us-quote">
  272. <p class="cw-about-us-quote-p">We love DIY, painting, measuring, hacking, decorating, and re-decorating. We actually started this as a passion project, but eventually found ourselves becoming the small family business we are today.</p>
  273. <p class="cw-about-us-quote-p">As a husband and wife team working side by side, we learned many things. We learned that people’s time is important, that turning a house into a home takes a lot of effort, creativity and emotional investment.</p>
  274. <p class="cw-about-us-quote-p">We learned that everyone is secretly a designer; that they love creating a space that is a reflection of themselves, the people they love and what they care about.</p>
  275. <p class="cw-about-us-quote-p">We also learned that anything custom made should not cost an arm and a leg. That’s why we want to be the ones making beautiful slipcovers for you and your family.</p>
  276. <p class="cw-about-us-quote-p">Our products are designed to belong in a truly lived-in home - one that’s a little bit messy but filled with love and life.</p>
  277. </blockquote>
  278. <div class="cw-about-us-signature">
  279. <div>Sincerely,</div>
  280. <div>Rachel and Henry</div>
  281. </div>
  282. </div>
  283. </section><!-- ABOUT THE FOUNDERS END-->
  284. -----------------------------------------------------------
  285. <div style="width: 100%;" align="center">
  286. <p> <img class="clear" style="vertical-align: middle;" src="/img/weare.png" alt="We_Are" width="158" height="38" /></p>
  287. <div style="background: url('/themes/comfort-works/img/divider-1-2.png') no-repeat scroll left bottom transparent; max-width: 580px; height: 10px;"> </div>
  288. <br />
  289. <p style="text-align: justify; font-size: 12pt; max-width: 580px;">Originally two, the story of Comfort works began with an Australian Guy named Henry and a Malaysian Girl named Rachel. In 2008, as we were renovating our lil' apartment in Melbourne, we learnt that a set of custom made slipcovers cost at least A$850 (it was for a discontinued Karlanda loveseat from IKEA). Not wanting to blow our budget on a single set of sofa covers, we figured there must be another way.</p>
  290. <p style="text-align: justify; font-size: 12pt; max-width: 580px;">A second hand sewing machine, countless YouTube tutorials and many crooked pleats later, we learned that the cost of anything custom made isn’t necessarily due to the cost of material or even workmanship, it’s mostly commissions; From sales agents, importers, distributors, and especially fabric houses!</p>
  291. <p style="text-align: justify; font-size: 12pt; max-width: 580px;">Fast forward 2 years later - we were working our asses off via our garage in Brooklyn, West of Melbourne, juggling our day jobs in between until we eventually graduated from the 9 to 5s and went full time at it. We then managed to make some connections and got ourselves a workroom in Hong Kong, China and that year (2011) was the beginning of the Comfort Works we know now :)</p>
  292. <p style="text-align: justify; font-size: 12pt; max-width: 580px;">Today, we’re a small team of 12 inclusive of seamstresses, fabric designer, a production &amp; supplier manager, QC officer, and an industrial designer. Everyone wears slightly different hats throughout the day though, and it's hard to catch some of us in the same place, so the person replying your emails could be packaging your slipcovers towards the end of the day and vice versa.</p>
  293. <p style="text-align: justify; font-size: 12pt; max-width: 580px;">We believe in treating our customers the way we ourselves want to be treated, with honesty, respect and additional kindness. At the end of the day, we're here to help you solve a problem you have, so pop by anytime to <a href="javascript:olark('api.box.expand');" rel="nofollow"><strong>drop us a message</strong></a> and as we always say, "Let's see what we can do for you!"</p>
  294. </div>
  295.  
  296.  
  297.  
  298.  
  299. Reviws and testimonials
  300.  
  301. <!-- REVIEWS AND TESTIMONIALS HEADER START-->
  302. <div class="cw-wrapper-out" id="cw-reviews-header"><link rel="stylesheet" href="/themes/comfort-works-new/css/product.css" />
  303. <h1 id="cw-h1-header-about" class="cw-h1-header-about">REVIEWS AND TESTIMONIALS</h1>
  304. <div class="cw-wrapper-cont">
  305. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/reviews_testimonials_img/mainbanner.jpg" alt="" /></div>
  306. <p class="cw-text-paragraph-second">We’re proud to have made lots of people and homes happy with our custom made slipcovers and great service. We will continue these efforts to maintain our standards of quality, and put more smiles on faces across the globe.</p>
  307. <p class="cw-text-paragraph-reviews">Everybody is entitled to our 100% satisfaction guaranteed policy, and that's a pinky promise :)</p>
  308. </div>
  309. </div>
  310. <!-- REVIEWS AND TESTIMONIALS HEADER END--> <!-- RECENT TESTIMONIALS HEADER START-->
  311. <div class="cw-wrapper-out" id="cw-reviews-header">
  312. <h2 class="cw-custom-header-about">Recent Testimonials</h2>
  313. <div class="cw-wrapper-cont">
  314. <div class="cw-testimonials-wrp">
  315. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/reviews_testimonials_img/01.jpg" alt="" /></div>
  316. <p class="cw-text-testimonials">“I love every single details of this new slipcover on my couch! The touch, feel, its durability even, sufficient enough to withstand the usages in my house. Thanks CW!”</p>
  317. <div class="cw-testimonials-name">- Mayya M.</div>
  318. </div>
  319. <div class="cw-testimonials-wrp">
  320. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/reviews_testimonials_img/02.jpg" alt="" /></div>
  321. <p class="cw-text-testimonials">"After the Comfort Works team worked their magic, I had a brand new chair! I chose Lino Brushed linen which is a nice thick, nubby linen. Perfect for this small cozy reading nook. Would recommend giving Comfort Works a try."</p>
  322. <div class="cw-testimonials-name">- Barbara M.</div>
  323. </div>
  324. <div class="cw-testimonials-wrp">
  325. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/reviews_testimonials_img/03.jpg" alt="" /></div>
  326. <p class="cw-text-testimonials">"I can't believe the transformation. It looks like i have a new piece of furniture in my house. Assembly isn't like your typical slip cover, but the results are worth it. It looks like i had this couch professionally upholstered. Plus i love that i can take it off and wash it."</p>
  327. <div class="cw-testimonials-name">- Jessica W.</div>
  328. </div>
  329. <div class="cw-testimonial-show-more"><a href="#" id="cw-testimonial-show-more-btn">Show more</a></div>
  330. <div class="cw-testimonials-wrp">
  331. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/reviews_testimonials_img/04.jpg" alt="" /></div>
  332. <p class="cw-text-testimonials">"It is perfect! Thank you! It made life so much easier for all of us - my big chocolate lab Rudy and big boyfriend Jim because we can just wipe it clean. With the cloth covers, we always had them in the washing machine or at the cleaners.Visitors have been amazed I have leather slip covers. I have been handing out the address. Hopefully it will translate to business for you!"</p>
  333. <div class="cw-testimonials-name">- Beth M.</div>
  334. </div>
  335. <div class="cw-testimonials-wrp">
  336. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/reviews_testimonials_img/05.jpg" alt="" /></div>
  337. <p class="cw-text-testimonials">"I bought my slipcover from you guys, piping &amp; all. I then tufted it with your tufting kit. I am happy to say that I have one bad ass couch now. Let me know if you need an official spokesman...I've been telling everyone about you guys haha. Thank you!"</p>
  338. <div class="cw-testimonials-name">- Constance L.</div>
  339. </div>
  340. <div class="cw-testimonials-wrp">
  341. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/reviews_testimonials_img/06.jpg" alt="" /></div>
  342. <p class="cw-text-testimonials">"Comfort Works made new slipcovers for my Ikea Lillberg sofa - and a footstool. They came in the promised amount of time and the customer service has been great."</p>
  343. <div class="cw-testimonials-name">- Karen M.</div>
  344. </div>
  345. <div class="cw-testimonials-wrp">
  346. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/reviews_testimonials_img/07.jpg" alt="" /></div>
  347. <p class="cw-text-testimonials">"I came across this because i loved the sofa however I did not love the colours that were available to me here in Canada. The sofa looks very custom and is a stand out piece in my living room. Great product &amp; customer service. Will use this company again."</p>
  348. <div class="cw-testimonials-name">- Ritchie C.</div>
  349. </div>
  350. <div class="cw-testimonials-wrp">
  351. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/reviews_testimonials_img/08.jpg" alt="" /></div>
  352. <p class="cw-text-testimonials">"We received it today and we put on all of the covers and they're great! I've attached a picture so you can see. Thanks for rushing the order through for us!"</p>
  353. <div class="cw-testimonials-name">- Brandon P.</div>
  354. </div>
  355. <div class="cw-testimonials-wrp">
  356. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/reviews_testimonials_img/09.jpg" alt="" /></div>
  357. <p class="cw-text-testimonials">“I purchased the Kino Taupe color and it is perfect! Really happy...(my dog, not so much, because she's not allowed on the new sofa, haha!) I'm so glad to have found such a great resource for custom couch covers, and will certainly order from them again should I have the need.”</p>
  358. <div class="cw-testimonials-name">- Jennifer M.</div>
  359. </div>
  360. <div class="cw-testimonials-wrp">
  361. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/reviews_testimonials_img/10.jpg" alt="" /></div>
  362. <p class="cw-text-testimonials">"I had a number of questions, which the team were quick to respond to. Sending fabric samples is a great help. I had my cover made in a blue/indigo velvet and includes custom piping. The piping looks great, so glad we went with it - some of the piping joins aren't ideally located, but it's not at all a problem. Thanks guys!"</p>
  363. <div class="cw-testimonials-name">- Matthew F.</div>
  364. </div>
  365. </div>
  366. </div>
  367. <!-- RECENT TESTIMONIALS HEADER END--> <!-- WHAT OUR CUSTOMERS HAVE TO SAY START--><section id="cw-feedbacks" class="cw-wrapper-out">
  368. <h2 class="cw-feedbacks-header">What our customers have to say</h2>
  369. <div class="cw-wrapper-cont">
  370. <div class="cw-feedbacks-cont">
  371. <div class="cw-fabric-product-feedbacks-top">
  372. <div class="cw-fabric-product-feedback-wrp clr">
  373. <div class="cw-fabric-product-feedbacks-txt">
  374. <div class="clr">
  375. <div class="cw-fabric-product-feedbacks-start"><img src="/themes/comfort-works-new/img/why_buy_images/5stars.png" alt="5 stars" title="5 stars" /></div>
  376. <h4>Virginie Prüß</h4>
  377. <div class="cw-2-3block-visible cw-2blocks-review"><img src="/themes/comfort-works-new/img/product_page/reviews/googleplus.png" alt="google source" title="google source" /> <span> February 2016 </span></div>
  378. </div>
  379. <p>I got a custom-made product for an IKEA PS sofa. These are not really on offer, so they made them individually.I am very satisfied with the work and the very nice customer service! Everything happened very quickly: Responses to emails, also the production</p>
  380. </div>
  381. <div class="cw-fabric-product-feedbacks-source">
  382. <div><img src="/themes/comfort-works-new/img/product_page/reviews/googleplus.png" alt="google source" title="google source" /></div>
  383. <p>February 2016</p>
  384. </div>
  385. </div>
  386. <div class="cw-fabric-product-feedback-wrp clr">
  387. <div class="cw-fabric-product-feedbacks-txt">
  388. <div class="clr">
  389. <div class="cw-fabric-product-feedbacks-start"><img src="/themes/comfort-works-new/img/why_buy_images/5stars.png" alt="5 stars" title="5 stars" /></div>
  390. <h4>Beatrice M</h4>
  391. <div class="cw-2-3block-visible cw-2blocks-review"><img src="/themes/comfort-works-new/img/product_page/reviews/googleplus.png" alt="google source" title="google source" /> <span> January 2016 </span></div>
  392. </div>
  393. <p>I ordered a cover for my ikea harnosand sofa from Italy.The client service really cares for the customersi contacted them before as i needed help and they were truly professional and helpful.The cover cames in a bag and each cover has a tag inside with ins</p>
  394. </div>
  395. <div class="cw-fabric-product-feedbacks-source">
  396. <div><img src="/themes/comfort-works-new/img/product_page/reviews/googleplus.png" alt="google source" title="google source" /></div>
  397. <p>January 2016</p>
  398. </div>
  399. </div>
  400. <div class="cw-fabric-product-feedback-wrp clr">
  401. <div class="cw-fabric-product-feedbacks-txt">
  402. <div class="clr">
  403. <div class="cw-fabric-product-feedbacks-start"><img src="/themes/comfort-works-new/img/why_buy_images/5stars.png" alt="5 stars" title="5 stars" /></div>
  404. <h4>Briony Hooper</h4>
  405. <div class="cw-2-3block-visible cw-2blocks-review"><img src="/themes/comfort-works-new/img/product_page/reviews/googleplus.png" alt="google source" title="google source" /> <span> January 2016 </span></div>
  406. </div>
  407. <p>We have been delighted with our experience with comfort works and will not hesitate to recommend the company. The entire process from ordering to shipping went very quickly &amp; smoothly. The slipcovers seem like better quality than the originals (IKEA) and h</p>
  408. </div>
  409. <div class="cw-fabric-product-feedbacks-source">
  410. <div><img src="/themes/comfort-works-new/img/product_page/reviews/googleplus.png" alt="google source" title="google source" /></div>
  411. <p>January 2016</p>
  412. </div>
  413. </div>
  414. <div class="cw-fabric-product-feedback-wrp clr">
  415. <div class="cw-fabric-product-feedbacks-txt">
  416. <div class="clr">
  417. <div class="cw-fabric-product-feedbacks-start"><img src="/themes/comfort-works-new/img/why_buy_images/4stars.png" alt="4 stars" title="4 stars" /></div>
  418. <h4>Danielle Steiding</h4>
  419. <div class="cw-2-3block-visible cw-2blocks-review"><img src="/themes/comfort-works-new/img/product_page/reviews/googleplus.png" alt="google source" title="google source" /> <span> December 2015 </span></div>
  420. </div>
  421. <p>I initially ordered the Lino Vintage fabric to upholster my Karlstad, It was very pretty but ultimately extrememely thin and showed lumps in my cushions. It was also very difficult to clean and left ring marks where I had spot cleaned it. I decided to r</p>
  422. </div>
  423. <div class="cw-fabric-product-feedbacks-source">
  424. <div><img src="/themes/comfort-works-new/img/product_page/reviews/googleplus.png" alt="google source" title="google source" /></div>
  425. <p>December 2015</p>
  426. </div>
  427. </div>
  428. </div>
  429. <div class="cw-feedbacks-source-cont">
  430. <div class="cw-feedback-source-item">
  431. <h4 class="cw-feedback-source-header">Google Reviews</h4>
  432. <div class="cw-feedback-source-site"><img src="/themes/comfort-works-new/img/why_buy_images/google.png" alt="Google Reviews" title="Google Reviews" /></div>
  433. <div class="cw-feedback-source-rating"><img src="/themes/comfort-works-new/img/why_buy_images/5stars.png" alt="Google Reviews 5 stars" title="Google Reviews 5 stars" />
  434. <p class="cw-feedback-rating-txt">100 Reviews</p>
  435. </div>
  436. </div>
  437. <div class="cw-feedback-source-item">
  438. <h4 class="cw-feedback-source-header">Houzz Reviews</h4>
  439. <div class="cw-feedback-source-site"><img src="/themes/comfort-works-new/img/why_buy_images/houzz.png" alt="Houzz Reviews" title="Houzz Reviews" /></div>
  440. <div class="cw-feedback-source-rating"><img src="/themes/comfort-works-new/img/why_buy_images/4stars.png" alt="Houzz Reviews 4.5 stars" title="Houzz Reviews 4.5 stars" />
  441. <p class="cw-feedback-rating-txt">245 Reviews</p>
  442. </div>
  443. </div>
  444. <div class="cw-feedback-source-item">
  445. <h4 class="cw-feedback-source-header">Yotpo Reviews</h4>
  446. <div class="cw-feedback-source-site"><img src="/themes/comfort-works-new/img/why_buy_images/yotpo.png" alt="Yotpo Reviews" title="Yotpo Reviews" /></div>
  447. <div class="cw-feedback-source-rating"><img src="/themes/comfort-works-new/img/why_buy_images/5stars.png" alt="Yotpo Reviews 5stars" title="Yotpo Reviews 5stars" />
  448. <p class="cw-feedback-rating-txt">131 Reviews</p>
  449. </div>
  450. </div>
  451. </div>
  452. <p class="cw-feedbacks-p-rewiews">Should you have any concerns or need assistance of any kind, our friendly customer service agents are always up and on-the-go to assist you. We are more than happy to receive emails, chats or even calls from our potential customers. Have a question? <a href="http://help.comfort-works.com/">Contact us here.</a></p>
  453. </div>
  454. </div>
  455. </section><!-- WHAT OUR CUSTOMERS HAVE TO SAY END-->
  456. <script src="/themes/comfort-works-new/js/reviews_and_testimonials_scripts/reviews_and_testimonials_main.js" type="text/javascript"></script>
  457.  
  458. -------------------------------
  459. <h1>Reviews &amp; Testimonials</h1>
  460. <table style="width: 100%;">
  461. <tbody>
  462. <tr valign="top">
  463. <td width="800px">
  464. <p style="width: 780px; font-size: 12pt;">It's always nice to hear good things about us but we're not perfect; we've made many mistakes along the way, but we'll learn from it and improve from there.</p>
  465. <p style="width: 780px; font-size: 12pt;">Below are what some of our customers have to say about us, of course there are a few bad ones, but we're just glad we have more of the good.</p>
  466. <p style="width: 780px; font-size: 12pt;">Our 100% satisfaction guaranteed policy is something we'll always try our best to keep, and that's a pinky promise :)</p>
  467. <script type="text/javascript">// <![CDATA[
  468. var yotpo_app_key = "LwR2pIh0rtQ0EOeX3X3v7A9rDpulR87aR6CljwYl";
  469. // ]]></script>
  470. <div id="yotpo-testimonials-custom-tab" class="yotpo testimonials"> </div>
  471. </td>
  472. <td width="300px"><a class="houzz-review-widget" href="http://www.houzz.com" data-pro="comfortworks" data-hzid="7685">Houzz</a>
  473. <script type="text/javascript">// <![CDATA[
  474. (function(d,s,id){if(!d.getElementById(id)){var js=d.createElement(s);js.id=id;js.async=true;js.src="//platform.houzz.com/js/widgets.js?"+(new Date().getTime());var ss=d.getElementsByTagName(s)[0];ss.parentNode.insertBefore(js,ss);}})(document,"script","houzzwidget-js");
  475. // ]]></script>
  476. <div style="width: 300px; padding-top: 20px; padding-bottom: 10px; font-weight: bold; font-size: 14px; border-bottom-style: solid; border-bottom-width: 1px; border-bottom-color: #666;">Our Customer's Photos</div>
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  533. _a.appendTo("#fbgal");
  534.  
  535. console.log(image.source);
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  544. <div id="fbgal" style="overflow: auto; text-align: left;"> </div>
  545. </td>
  546. </tr>
  547. </tbody>
  548. </table>
  549.  
  550.  
  551.  
  552.  
  553.  
  554.  
  555.  
  556.  
  557.  
  558.  
  559.  
  560. Terms & conditions
  561.  
  562. <!-- TERMS & CONDITIONS START-->
  563. <section class="cw-wrapper-out">
  564. <div class="cw-wrapper-cont">
  565. <h1 id="cw-h1-header" class="cw-h1-header">TERMS &amp; CONDITIONS</h1>
  566. <div class="cw-bg-img"><img src="/themes/comfort-works-new/img/placeholder_image.jpg" alt="" /></div>
  567. <p class="cw-text-paragraph-second">Welcome to the place where a lawyer gets the company to write a bunch of boring, yet incredibly important stuff to keep me and you on the same page. Hopefully we'll be able to summarise most of the content here into a more succinct blurb.</p>
  568. <p class="cw-text-paragraph-second">We're an Aussie company which ships internationally. This means you're bound by Aussie laws and the products you order from us will be affected by your local import laws (customs duties). There would of course, be differences in the way things are done between countries so when in doubt, just drop us a message and we'll talk things over.</p>
  569. <p class="cw-text-paragraph-second">If we made a mistake on your order we'll do our best to make it right. Even if there wasn't a mistake but you have an issue or question, we'd definitely like to help you find a solution of some sort.</p>
  570. <p class="cw-text-paragraph">We'll be straight up with you and hope you return the favour -- this means double-confirming that you liked the swatches before ordering the slipcover, taking as much care with your order as we will be making them.</p>
  571. </div>
  572. </section><!-- TERMS & CONDITIONS END--> <!-- IN GENERAL START--><section id="cw-in-general" class="cw-wrapper-out">
  573. <h2 class="cw-custom-header">IN GENERAL</h2>
  574. <div class="cw-wrapper-cont">
  575. <p class="cw-text-paragraph-second">Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service").</p>
  576. <p class="cw-text-paragraph-second">By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Comfort Works reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, you should check this page regularly to take notice of any changes we may have made to the Terms of Service.</p>
  577. <p class="cw-text-paragraph-second">Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.</p>
  578. <p class="cw-text-paragraph">Your use of the COMFORT WORKS website (comfortworks.com.au, comfort-works.com) constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, please refrain from the use of COMFORT WORKS website.</p>
  579. </div>
  580. </section><!-- IN GENERAL END--> <!-- TERMS OF SALE START--><section id="cw-terms-of-sale" class="cw-wrapper-out">
  581. <h2 class="cw-custom-header">TERMS OF SALE</h2>
  582. <div class="cw-wrapper-cont">
  583. <p class="cw-text-paragraph-second">By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.</p>
  584. <p class="cw-text-paragraph-second">Dispatch times may vary according to availability and can be subject to any delays resulting from postal delays or force majeure for which we will not be responsible.</p>
  585. <p class="cw-text-paragraph">In order to contract with COMFORT WORKS you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. COMFORT WORKS retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.</p>
  586. <div class="cw-expand-results">
  587. <div id="cw-expand-button" class="cw-expand-button-root">Expand all</div>
  588. <ul>
  589. <li class="cw-expanded-list">
  590. <div class="cw-expanded-list-arrow-down-wrapp"><em class="cw-expand-arrow-symbol cw-expand-arrow-symbol-default"></em>
  591. <h3 class="cw-header-expand cw-header-expand-first">a. Our Contract</h3>
  592. </div>
  593. <p class="cw-expanded-content">When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. Any typographical, clerical or other error or omission in any sales literature, quotation, acceptance of offer, invoice or other document issued by us will be subjected to correction without any liability on our part.</p>
  594. </li>
  595. <li class="cw-expanded-list">
  596. <div class="cw-expanded-list-arrow-down-wrapp"><em class="cw-expand-arrow-symbol cw-expand-arrow-symbol-default"></em>
  597. <h3 class="cw-header-expand">b. Pricing &amp; Availability</h3>
  598. </div>
  599. <p class="cw-expanded-content">Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund, all within 30 days of payment. All prices are not inclusive of VAT. Delivery costs are waived for most countries except for a select few; such additional charges will be clearly displayed upon checkout where applicable and included in the Total Cost.</p>
  600. </li>
  601. <li class="cw-expanded-list">
  602. <div class="cw-expanded-list-arrow-down-wrapp"><em class="cw-expand-arrow-symbol cw-expand-arrow-symbol-default"></em>
  603. <h3 class="cw-header-expand">c. Payment</h3>
  604. </div>
  605. <p class="cw-expanded-content">We require payment in full before production of Goods. Your card will be debited once the order has been accepted. Your estimated delivery date (4-5 weeks) starts on the date payment has been received.</p>
  606. </li>
  607. <li class="cw-expanded-list">
  608. <div class="cw-expanded-list-arrow-down-wrapp"><em class="cw-expand-arrow-symbol cw-expand-arrow-symbol-default"></em>
  609. <h3 class="cw-header-expand">d. Product Specification</h3>
  610. </div>
  611. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">i.</span> We have a policy of continuous product development and reserve the right to amend the specification of Products without prior notice in relation to future sales. Goods supplied may differ as consequence from those on display or advertised. Unless agreed with you, the Goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the Website.</p>
  612. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">ii.</span> Leather Products are made from quality bycast natural leather and accordingly they may not be uniform in colour or texture. Some leathers will mellow with age and exposure to sunlight and heat.</p>
  613. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">iii.</span> We will endeavour to match the colour and texture of the fabric of your sofa to the samples chosen as accurately as possible, but variations in dye lots may occur, especially in naturally dyed fabrics such as the linen and cotton.</p>
  614. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">iv.</span>Samples ordered from more than 3 months ago may not match the current fabric stock; when in doubt, please re-order samples.</p>
  615. </li>
  616. <li class="cw-expanded-list">
  617. <div class="cw-expanded-list-arrow-down-wrapp"><em class="cw-expand-arrow-symbol cw-expand-arrow-symbol-default"></em>
  618. <h3 class="cw-header-expand">e. Measurements</h3>
  619. </div>
  620. <p class="cw-expanded-content">The measurements of all Products made by us will be as accurate as possible, but are nevertheless approximate. For curtains, please check your measurements using our measuring guides to ensure that the correct sizes are ordered. For all other products (quilt covers and cushion covers), please double check if our standard sizes listed on the website are the same with your inserts. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order is being processed.</p>
  621. </li>
  622. <li class="cw-expanded-list">
  623. <div class="cw-expanded-list-arrow-down-wrapp"><em class="cw-expand-arrow-symbol cw-expand-arrow-symbol-default"></em>
  624. <h3 class="cw-header-expand">f. Delivery</h3>
  625. </div>
  626. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">i.</span> Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforseen circumstances outside of the reasonable control of COMFORT WORKS or delay due to any reasonable rescheduling of delivery.</p>
  627. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">ii.</span> Import Duties/ Custom Fees/Charges- You as the importer are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Comfort Works, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country, fees that are again the responsibility of the importer. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.</p>
  628. <p class="cw-expanded-content">Please note that we will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of COMFORT WORKS or delay due to any reasonable rescheduling of delivery.</p>
  629. </li>
  630. <li class="cw-expanded-list">
  631. <div class="cw-expanded-list-arrow-down-wrapp"><em class="cw-expand-arrow-symbol cw-expand-arrow-symbol-default"></em>
  632. <h3 class="cw-header-expand">g. Returns &amp; Refunds</h3>
  633. </div>
  634. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">i.</span> Comfort Works wants every one of your shopping experiences with us to be a positive one. If a mistake (slipcover manufacturing defect) was done on our part, we would like to offer a simple, no hassle return policy with no restocking fee! Please view below for our full conditions. Any discounts or free shipping applied to your original order may be deducted from your return credit. For example, if we offered free shipping on your order, we will issue you a credit for the purchase price of the returned merchandise, but will deduct our actual shipping costs for returned items.</p>
  635. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">ii.</span> If you believe that you have received the wrong product / the wrong measurements / wrong fabric you should contact us within 30 days after receiving the package, via email (sales@comfortworks.com.au) with 3 photos showing us the couch's front, side and back clearly in full view. We'll then use these images to lodge a claim to investigate what went wrong and the best method of resolution for it.</p>
  636. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">iii.</span> If mistake was done on our part, we will rectify the problem either via alteration credit of up to US$75 (or in equivalent currency) or through sending a replacement set of covers. Alternatively, we will gladly provide a full product refund or exchange for the merchandise within 30 days of delivery date (as per shipping tracker). In the event that the goods are returned without fault on Comfort Works part, a 35% restocking fee from the entire purchase price will be applicable.</p>
  637. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">iv.</span> We cannot accept returns or claims on monogrammed, personalised, special-order items, items damaged through abnormal wear and tear usage, custom made orders or fabric orders that have already been cut. We strongly advise that fabric samples be ordered and kept before placing an order with Comfort Works. We cannot accept returns for custom made items if a sample fabric was not ordered prior. We also cannot accept returns of claims due to 5% or less colour variation due to variation in dye lots.</p>
  638. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">v.</span> Please note that in the interests of hygiene, items must be unused and unwashed, and returned in their original wrapping. All goods will be inspected upon return.</p>
  639. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">vi.</span> Bedding, textiles, curtains and any item marked as “Special Order” are not returnable. “Special Order” typically refers to products which are custom-built to your own specification and/or imported on a per-order basis.</p>
  640. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">vii.</span> The goods are your responsibility until they reach our Production team. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.</p>
  641. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">viii.</span> We recommend you use a postal service that insures you for the value of the goods you are returning. Please email us before returning your goods. We will only accept goods that are returned with a confirmation from a COMFORT WORKS customer service representative.</p>
  642. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">ix.</span> We will not refund any goods that have not been accepted and returned by you. For example, if you have refused to accept delivery and our courier services returns the item to us, we will consider our obligation to attempt further shipment as terminated, reserving all rights against you for resultant damages arising from your failure to fulfil your obligation.</p>
  643. </li>
  644. <li class="cw-expanded-list">
  645. <div class="cw-expanded-list-arrow-down-wrapp"><em class="cw-expand-arrow-symbol cw-expand-arrow-symbol-default"></em>
  646. <h3 class="cw-header-expand">h. Cancellations</h3>
  647. </div>
  648. <p class="cw-expanded-content">You are able to amend an order only within 24 hours of it being submitted; this only includes changing the size/colour of an item and changing the delivery address.</p>
  649. </li>
  650. <li class="cw-expanded-list">
  651. <div class="cw-expanded-list-arrow-down-wrapp"><em class="cw-expand-arrow-symbol cw-expand-arrow-symbol-default"></em>
  652. <h3 class="cw-header-expand">i. Fabrics</h3>
  653. </div>
  654. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">i.</span> Fabric may vary slightly between dye lot / production batch. Though the actual variation is often very slight, fabrics made from natural ingredients can and will have a colour difference of up to 5%.</p>
  655. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">ii.</span> Whilst we guarantee to make all your order from the same batch, we cannot guarantee that subsequent orders will match your original order due to dye-lots batch variation.</p>
  656. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">iii.</span> The above guarantee will only apply to swatch orders that have been received and order(s) placed within a 30 day time-frame.</p>
  657. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">iv.</span> We cannot accept any responsibility for fading or discoloration, due to exposure to sunlight.</p>
  658. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">v.</span> We cannot accept any responsibility for fading or discoloration, due to exposure or contract with any chemicals sprayed nearby or applied directly. Please also note that there are certain aerosol sprays, most particularly odor neutralizers and nicotine neutralizers that contain certain chemicals that can react with fabric dyes.</p>
  659. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">vi.</span> We recommend that you wash and/or clean your slipcovers as an entire set, as colored fabrics can and will fade slightly after the first wash.</p>
  660. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">vii.</span> All products are sold on the basis that they are suitable for domestic use only.</p>
  661. </li>
  662. <li class="cw-expanded-list">
  663. <div class="cw-expanded-list-arrow-down-wrapp"><em class="cw-expand-arrow-symbol cw-expand-arrow-symbol-default"></em>
  664. <h3 class="cw-header-expand">j. Discount Codes</h3>
  665. </div>
  666. <p class="cw-expanded-content">Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.</p>
  667. </li>
  668. <li class="cw-expanded-list">
  669. <div class="cw-expanded-list-arrow-down-wrapp"><em class="cw-expand-arrow-symbol cw-expand-arrow-symbol-default"></em>
  670. <h3 class="cw-header-expand">k. Internet Purchases</h3>
  671. </div>
  672. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">i.</span> We endeavor to display as accurately as possible the colors of our products that appear on the website. However we cannot guarantee that your monitor will accurately reflect the color of the product delivered.</p>
  673. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">ii.</span> The contract shall not be concluded until we have received your valid credit card charge or debit card payment details and we have accepted the order by way of a confirmation by return e-mail to the address you have given us during the registering procedure and on ordering.</p>
  674. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">iii.</span> Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that error may occur. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.</p>
  675. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">iv.</span> We are entitled to refuse any order placed by you.</p>
  676. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">v.</span> To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.</p>
  677. <p class="cw-expanded-content"><span class="cw-first-letter-uppercase">vi.</span> Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.</p>
  678. <p id="cw-expanded-content-last" class="cw-expanded-content"><span class="cw-first-letter-uppercase">vii.</span> We control and operate the web site from our offices within Australia. Accordingly the laws of Australia govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside Australia you do so on your own initiative and you hereby agree that in the event of a dispute between COMFORT-WORKS.com and you the laws of Australia will apply at all times.</p>
  679. </li>
  680. </ul>
  681. </div>
  682. </div>
  683. </section><!-- TERMS OF SALE END--> <!-- PROTECTING YOUR PRIVACY START--><section id="cw-protecting-your-privacy" class="cw-wrapper-out">
  684. <h3 class="cw-custom-header">Protecting your privacy</h3>
  685. <div class="cw-wrapper-cont">
  686. <p class="cw-text-paragraph-second">In a few areas of our website we will ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service to you. For example: for your personal order history on our feedback forms.</p>
  687. <p class="cw-text-paragraph">We do not sell, trade or rent your information to others. You can be sure it will remain confidential and will be used only to help us build a better relationship with you.</p>
  688. </div>
  689. </section><!-- PROTECTING YOUR PRIVACY END--> <!-- OUR SAFE SHOPPING GUARANTEE START--><section id="cw-our-safe-shopping-guarantee" class="cw-wrapper-out">
  690. <h3 class="cw-custom-header">Our safe shopping guarantee</h3>
  691. <div class="cw-wrapper-cont">
  692. <p class="cw-text-paragraph">In a few areas of our website we will ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service to you. For example: for your personal order history on our feedback forms.</p>
  693. </div>
  694. </section><!-- OUR SAFE SHOPPING GUARANTEE END--> <!-- ETHICAL SOURCING POLICY START--><section id="cw-ethical-sourcing-policy" class="cw-wrapper-out">
  695. <h3 class="cw-custom-header">Ethical Sourcing Policy</h3>
  696. <div class="cw-wrapper-cont">
  697. <p class="cw-text-paragraph-second">As a reputable and trusted business committed to offering its customers high quality products, COMFORT WORKS recognizes its obligation to ensure that suppliers are operating ethically.</p>
  698. <p class="cw-text-paragraph-second">We expect our suppliers to consistently provide an environment which protects their employees´ health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations with particular regard to:</p>
  699. <ul class="cw-list-style">
  700. <li>Minimum age of employment</li>
  701. <li>Freely chosen employment</li>
  702. <li>Health and safety</li>
  703. <li>Freedom of association and the right to collective bargaining</li>
  704. <li>No discrimination</li>
  705. <li>No harsh or inhumane treatment</li>
  706. <li>Working hours</li>
  707. <li>Rates of pay</li>
  708. <li>Terms of employment</li>
  709. </ul>
  710. <p class="cw-text-paragraph">COMFORT WORKS will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.</p>
  711. </div>
  712. </section><!-- ETHICAL SOURCING POLICY END--> <!-- PROHIBITIONS START--><section id="cw-prohibitions" class="cw-wrapper-out">
  713. <h2 class="cw-custom-header">Prohibitions</h2>
  714. <div class="cw-wrapper-cont">
  715. <p class="cw-text-paragraph-second">You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person´s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. COMFORT WORKS will report any such breach to the relevant law enforcement authorities and disclose your identity to them.</p>
  716. <p class="cw-text-paragraph">We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.</p>
  717. </div>
  718. </section><!-- PROHIBITIONS END--> <!-- INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT START--><section id="cw-intellectual-property" class="cw-wrapper-out">
  719. <h2 class="cw-custom-header">Intellectual Property, Software and Content</h2>
  720. <div class="cw-wrapper-cont">
  721. <p class="cw-text-paragraph-second">You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person´s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. COMFORT WORKS will report any such breach to the relevant law enforcement authorities and disclose your identity to them.</p>
  722. <p class="cw-text-paragraph">We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.</p>
  723. </div>
  724. </section><!-- INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT END-->
  725.  
  726. -------------------------------------------------
  727. <div style="width: 100%;">
  728. <h2 style="margin-bottom: 1.11111em; font-size: 1.38462em;">TERMS &amp; CONDITIONS</h2>
  729. <div style="background: url('/themes/comfort-works/img/divider-1.png') no-repeat scroll left bottom transparent; height: 10px;"> </div>
  730. <br />
  731. <h2>In General</h2>
  732. <p>Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service").</p>
  733. <p>By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Comfort Works reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, you should check this page regularly to take notice of any changes we may have made to the Terms of Service.</p>
  734. <p>Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.</p>
  735. <p>Your use of the COMFORT WORKS website (comfortworks.com.au, comfort-works.com) constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, please refrain from the use of COMFORT WORKS website.</p>
  736. <h2>Terms of Sale</h2>
  737. <p>By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.</p>
  738. <p>Dispatch times may vary according to availability and can be subject to any delays resulting from postal delays or force majeure for which we will not be responsible.</p>
  739. <p>In order to contract with COMFORT WORKS you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. COMFORT WORKS retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.</p>
  740. <div style="margin-left: 30px;">
  741. <h2>a. Our Contract</h2>
  742. <p>When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. Any typographical, clerical or other error or omission in any sales literature, quotation, acceptance of offer, invoice or other document issued by us will be subjected to correction without any liability on our part.</p>
  743. <h2>b. Pricing and Availability</h2>
  744. <p>Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Should you not respond within 30 days of purchase, we will treat the order as cancelled and fully refund you for the transaction. All prices are not inclusive of VAT. Delivery costs are clearly displayed upon checkout and may be waived where applicable.</p>
  745. <h2>c. Payment</h2>
  746. <p>We require payment in full before production of Goods. Your card will be debited once the order has been accepted. Your estimated delivery date (4-5 weeks) starts on the date payment has been received.</p>
  747. <h2>d. Product Specification</h2>
  748. <div style="margin-left: 20px;">i. We have a policy of continuous product development and reserve the right to amend the specification of Products without prior notice in relation to future sales. Goods supplied may differ as consequence from those on display or advertised. Unless agreed with you, the Goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the Website.<br /> ii. Leather Products are made from quality bycast natural leather and accordingly they may not be uniform in colour or texture. Some leathers will mellow with age and exposure to sunlight and heat.<br /> iii.We will endeavour to match the colour and texture of the fabric of your sofa to the samples chosen as accurately as possible, but variations in dye lots may occur, especially in naturally dyed fabrics such as the linen and cotton. <br /> iv. Samples ordered from more than 3 months ago may not match the current fabric stock; when in doubt, please re-order samples.</div>
  749. <br />
  750. <h2>e. Measurements</h2>
  751. <p>The measurements of all Products made by us will be as accurate as possible, but are nevertheless approximate. For curtains, please check your measurements using our measuring guides to ensure that the correct sizes are ordered. For all other products (quilt covers and cushion covers), please double check if our standard sizes listed on the website are the same with your inserts. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order is being processed.</p>
  752. <br />
  753. <h2>f. Delivery</h2>
  754. <div style="margin-left: 20px;">i. Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforseen circumstances outside of the reasonable control of COMFORT WORKS or delay due to any reasonable rescheduling of delivery.<br /> ii. Import Duties/ Custom Fees/Charges- You as the importer are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Comfort Works, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country, fees that are again the responsibility of the importer. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.</div>
  755. <div style="margin-left: 20px;">Please note that we will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of COMFORT WORKS or delay due to any reasonable rescheduling of delivery.</div>
  756. <br />
  757. <h2>g. Returns and Refunds</h2>
  758. <div style="margin-left: 20px;">i. Comfort Works wants every one of your shopping experiences with us to be a positive one. If you believe that you have received the wrong product you should contact us within 30 days after receiving the package, via email (sales@comfortworks.com.au) with 3 photos showing us the couch's front, side and back clearly in full view. We'll then use these images to lodge a claim to investigate what went wrong and the best method of resolution for it. <br /> ii. If a mistake was done on our part, we will rectify the problem either via alteration credit of up to US$75 (or in equivalent currency), or through sending a replacement set of covers. Alternatively, we will gladly provide a full product refund or exchange for the merchandise within 30 days of delivery date (as per shipping tracker).<br /> iii. In the event that the goods are returned without fault on Comfort Works part, a 35% restocking fee from the entire purchase price will be applicable. Please note that in the interests of hygiene, items must be unused and unwashed, and returned in their original wrapping. All goods will be inspected upon return.<br /> iv. The goods are your responsibility until they reach our Production team. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.<br /> v. We cannot accept returns or claims on monogrammed, personalised, special-order items, items damaged through abnormal wear and tear usage, custom made orders or fabric orders that have already been cut. We strongly advise that fabric samples be ordered and kept before placing an order with Comfort Works. “Special Order” typically refers to products which are custom-built to your own specification and/or imported on a per-order basis.<br /> vi. We cannot accept returns due to fabric colour or texture if a fabric sample was not ordered prior. We also cannot accept returns of claims due to 5% or less colour variation due to variation in dye lots. <br /> vii. We recommend you use a postal service that insures you for the value of the goods you are returning. Please email us before returning your goods. We will only accept goods that are returned with a confirmation from a COMFORT WORKS customer service representative.<br /> viii. We will not refund any goods that have not been accepted and returned by you. For example, if you have refused to accept delivery and our courier services returns the item to us, we will consider our obligation to attempt further shipment as terminated, reserving all rights against you for resultant damages arising from your failure to fulfil your obligation.<br /> ix. Any discounts or free shipping applied to your original order may be deducted from your return credit. For example, if we offered free shipping on your order, we will issue you a credit for the purchase price of the returned merchandise, but will deduct our actual shipping costs for returned items.</div>
  759. <br />
  760. <h2>h. Cancellations</h2>
  761. <p>You are able to amend an order only within 24 hours of it being submitted; this only includes changing the size/colour of an item and changing the delivery address. <br /> Please email <span style="color: #bf3030;"><a href="mailto:sales@comfortworks.com.au"><span style="color: #bf3030;"><strong>sales@comfortworks.com.au</strong></span></a></span> with subject heading AMEND Invoice number [enter your invoice number].<br /> As all items are made to order, cancellation is not possible once you have received a Process Confirmation from us. This is due to the products´ bespoke nature and our inability to resell items made to your specification. We require a written confirmation of all order alterations or cancellations. Alterations and cancelation will not be recognized without our written acceptance.</p>
  762. <br />
  763. <h2>i. Fabrics</h2>
  764. <div style="margin-left: 20px;">i. Fabric may vary slightly between dye lot / production batch. Though the actual variation is often very slight, fabrics made from natural ingredients can and will have a colour difference of up to 5%.  <br /> ii. Whilst we guarantee to make all your order from the same batch, we cannot guarantee that subsequent orders will match your original order due to dye-lots batch variation.<br /> iii.The above guarantee will only apply to swatch orders that have been received and order(s) placed within a 30 day time-frame.<br /> iv. We cannot accept any responsibility for fading or discoloration, due to exposure to sunlight.<br /> v. We cannot accept any responsibility for fading or discoloration, due to exposure or contract with any chemicals sprayed nearby or applied directly. Please also note that there are certain aerosol sprays, most particularly odor neutralizers and nicotine neutralizers that contain certain chemicals that can react with fabric dyes.<br /> vi. We recommend that you wash and/or clean your slipcovers as an entire set, as colored fabrics can and will fade slightly after the first wash. <br /> vii. All products are sold on the basis that they are suitable for domestic use only.</div>
  765. <br />
  766. <h2>j. Discount Codes</h2>
  767. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.<br /><br />
  768. <h2>k. Internet Purchases</h2>
  769. <div style="margin-left: 20px;">i. We endeavor to display as accurately as possible the colors of our products that appear on the website. However we cannot guarantee that your monitor will accurately reflect the color of the product delivered.<br /> ii. The contract shall not be concluded until we have received your valid credit card charge or debit card payment details and we have accepted the order by way of a confirmation by return e-mail to the address you have given us during the registering procedure and on ordering.<br /> iii. Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that error may occur. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.<br /> iv. We are entitled to refuse any order placed by you.<br /> v. To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.<br /> vi. Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.<br /> vii. We control and operate the web site from our offices within Australia. Accordingly the laws of Australia govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside Australia you do so on your own initiative and you hereby agree that in the event of a dispute between COMFORT-WORKS.com and you the laws of Australia will apply at all times.</div>
  770. </div>
  771. <br />
  772. <p>We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide here will remain safe and secure.</p>
  773. <br />
  774. <h2 style="margin-bottom: 1.11111em; font-size: 1.38462em;">PRIVACY POLICY</h2>
  775. <div style="background: url('/themes/comfort-works/img/divider-1.png') no-repeat scroll left bottom transparent; height: 10px;"> </div>
  776. <br />
  777. <h2>Protecting your privacy</h2>
  778. <p>In a few areas of our website we will ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service to you. For example: for your personal order history on our feedback forms.</p>
  779. <p>We do not sell, trade or rent your information to others. You can be sure it will remain confidential and will be used only to help us build a better relationship with you.</p>
  780. <h2>Our safe shopping guarantee</h2>
  781. <p>Whenever you provide us with personal information, we offer the use of a secure server. The information you send us regarding your purchase will be encrypted.</p>
  782. <p>This makes it extremely difficult to read even if it is wrongly intercepted.<br /> Still prefer not to order via the Internet?<br /> If you would prefer to order by phone, please feel free to call us.</p>
  783. <h2>Ethical Sourcing Policy</h2>
  784. <p>As a reputable and trusted business committed to offering its customers high quality products, COMFORT WORKS recognizes its obligation to ensure that suppliers are operating ethically.</p>
  785. <p>We expect our suppliers to consistently provide an environment which protects their employees´ health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations with particular regard to:</p>
  786. <div style="margin-left: 20px;">Minimum age of employment<br /> Freely chosen employment<br /> Health and safety<br /> Freedom of association and the right to collective bargaining<br /> No discrimination<br /> No harsh or inhumane treatment<br /> Working hours<br /> Rates of pay<br /> Terms of employment</div>
  787. <br />
  788. <p>COMFORT WORKS will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.</p>
  789. <h2>Prohibitions</h2>
  790. <p>You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person´s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. COMFORT WORKS will report any such breach to the relevant law enforcement authorities and disclose your identity to them.</p>
  791. <p>We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.</p>
  792. <h2>Intellectual Property, Software and Content</h2>
  793. <p>The intellectual property rights in all software and content made available to you on or through this Website remains the property of COMFORT WORKS or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by COMFORT WORKS and its licensors. You may store, print and display the content supplied solely for your own personal use.</p>
  794. <p>You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by COMFORT WORKS or its licensors.</p>
  795. </div>
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