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Thunderbird Troubleshooting Info

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Feb 15th, 2019
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  1. Application Basics
  2.  
  3. Name: Thunderbird
  4. Version: 52.5.0
  5. User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.0
  6. Profile Folder: Open Folder
  7.  
  8. (Local drive)
  9. Application Build ID: 20171121193617
  10. Enabled Plugins: about:plugins
  11. Build Configuration: about:buildconfig
  12. Memory Use: about:memory
  13. Profiles: about:profiles
  14.  
  15. Mail and News Accounts
  16. account1:
  17. INCOMING: account1, , (pop3) mail.abhikalak.com:110, plain, passwordCleartext
  18. OUTGOING: , abhikalak.com:465, SSL, passwordCleartext, true
  19.  
  20. account2:
  21. INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
  22.  
  23. account3:
  24. INCOMING: account3, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
  25. OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
  26.  
  27. account4:
  28. INCOMING: account4, , (pop3) abhikalak.com:110, plain, passwordCleartext
  29. OUTGOING: , abhikalak.com:465, SSL, passwordCleartext, true
  30.  
  31. account5:
  32. INCOMING: account5, , (pop3) mail.abhikalak.com:110, plain, passwordCleartext
  33. OUTGOING: , mail.abhikalak.com:587, plain, passwordCleartext, true
  34.  
  35. account6:
  36. INCOMING: account6, , (pop3) mail.abhikalak.com:110, plain, passwordCleartext
  37. OUTGOING: , mail.abhikalak.com:587, plain, passwordCleartext, true
  38.  
  39. account7:
  40. INCOMING: account7, , (pop3) mail.summohan.in:110, plain, passwordCleartext
  41. OUTGOING: , mail.summohan.in:587, plain, passwordCleartext, true
  42.  
  43. account9:
  44. INCOMING: account9, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
  45. OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
  46.  
  47. account10:
  48. INCOMING: account10, , (pop3) whomtovote.com:110, plain, passwordCleartext
  49. OUTGOING: , whomtovote.com:587, plain, passwordCleartext, true
  50.  
  51. account12:
  52. INCOMING: account12, , (pop3) epop.mlogica.com:110, alwaysSTARTTLS, passwordCleartext
  53. OUTGOING: , esmtp.mlogica.com:587, alwaysSTARTTLS, passwordCleartext, true
  54.  
  55. account13:
  56. INCOMING: account13, , (pop3) mail.aarscomputers.com:995, SSL, passwordCleartext
  57. OUTGOING: , mail.aarscomputers.com:465, SSL, passwordCleartext, true
  58.  
  59. account14:
  60. INCOMING: account14, , (pop3) mail.acumendelhi.com:995, SSL, passwordCleartext
  61. OUTGOING: , mail.acumendelhi.com:465, SSL, passwordCleartext, true
  62.  
  63. account15:
  64. INCOMING: account15, , (imap) imappro.zoho.com:993, SSL, passwordCleartext
  65. OUTGOING: , smtp.zoho.com:465, SSL, passwordCleartext, true
  66.  
  67. Crash Reports
  68. https://crash-stats.mozilla.com/report/index/bp-b3f4a97b-42ed-4874-9ed9-b01280190204 (04-02-2019)
  69. https://crash-stats.mozilla.com/report/index/bp-9e0108f4-6f65-4486-a58d-27eda0181102 (02-11-2018)
  70. https://crash-stats.mozilla.com/report/index/bp-f669b2ae-cbe5-479c-9d6f-c71940180907 (07-09-2018)
  71. https://crash-stats.mozilla.com/report/index/bp-7d96b993-cbbf-4c3f-bf1d-b562e0180808 (08-08-2018)
  72. https://crash-stats.mozilla.com/report/index/bp-6c196d76-a3a3-450a-90ac-0c8ba0180808 (08-08-2018)
  73.  
  74. Extensions
  75. EditHtml, 0.2.3.4, true, {4a104f95-6584-4f9d-81cf-8071c43d5510}
  76. Lightning, 5.4.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
  77.  
  78. Important Modified Preferences
  79.  
  80. Name: Value
  81.  
  82. accessibility.typeaheadfind.flashBar: 0
  83. browser.cache.disk.capacity: 235520
  84. browser.cache.disk.filesystem_reported: 1
  85. browser.cache.disk.smart_size_cached_value: 358400
  86. browser.cache.disk.smart_size.first_run: false
  87. browser.cache.disk.smart_size.use_old_max: false
  88. extensions.lastAppVersion: 52.5.0
  89. font.internaluseonly.changed: true
  90. font.name.monospace.el: Consolas
  91. font.name.monospace.tr: Consolas
  92. font.name.monospace.x-baltic: Consolas
  93. font.name.monospace.x-central-euro: Consolas
  94. font.name.monospace.x-cyrillic: Consolas
  95. font.name.monospace.x-unicode: Consolas
  96. font.name.monospace.x-western: Consolas
  97. font.name.sans-serif.el: Calibri
  98. font.name.sans-serif.tr: Calibri
  99. font.name.sans-serif.x-baltic: Calibri
  100. font.name.sans-serif.x-central-euro: Calibri
  101. font.name.sans-serif.x-cyrillic: Calibri
  102. font.name.sans-serif.x-unicode: Calibri
  103. font.name.sans-serif.x-western: Calibri
  104. font.name.serif.el: Cambria
  105. font.name.serif.tr: Cambria
  106. font.name.serif.x-baltic: Cambria
  107. font.name.serif.x-central-euro: Cambria
  108. font.name.serif.x-cyrillic: Cambria
  109. font.name.serif.x-unicode: Cambria
  110. font.name.serif.x-western: Cambria
  111. font.size.fixed.el: 14
  112. font.size.fixed.tr: 14
  113. font.size.fixed.x-baltic: 14
  114. font.size.fixed.x-central-euro: 14
  115. font.size.fixed.x-cyrillic: 14
  116. font.size.fixed.x-unicode: 14
  117. font.size.fixed.x-western: 14
  118. font.size.variable.el: 17
  119. font.size.variable.tr: 17
  120. font.size.variable.x-baltic: 17
  121. font.size.variable.x-central-euro: 17
  122. font.size.variable.x-cyrillic: 17
  123. font.size.variable.x-unicode: 17
  124. font.size.variable.x-western: 17
  125. mail.openMessageBehavior.version: 1
  126. mail.winsearch.firstRunDone: true
  127. mailnews.database.global.datastore.id: 75afa9fa-c838-41a5-8af6-368597c921b
  128. mailnews.database.global.indexer.enabled: false
  129. media.gmp.storage.version.observed: 1
  130. network.cookie.prefsMigrated: true
  131. network.predictor.cleaned-up: true
  132. places.database.lastMaintenance: 1550211054
  133. places.history.expiration.transient_current_max_pages: 15776
  134. plugin.importedState: true
  135. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_bgcolor: false
  136. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_bgimages: false
  137. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_colorspace:
  138. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_command:
  139. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_downloadfonts: false
  140. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_duplex: 581671496
  141. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_edge_bottom: 0
  142. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_edge_left: 0
  143. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_edge_right: 0
  144. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_edge_top: 0
  145. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_evenpages: true
  146. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_footercenter:
  147. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_footerleft:
  148. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_footerright:
  149. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_headercenter:
  150. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_headerleft: &T
  151. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_headerright:
  152. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_in_color: true
  153. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_margin_bottom: 0.5
  154. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_margin_left: 0.5
  155. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_margin_right: 0.5
  156. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_margin_top: 0.5
  157. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_oddpages: true
  158. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_orientation: 0
  159. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_page_delay: 50
  160. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_paper_data: 9
  161. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_paper_height: 11.00
  162. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_paper_name:
  163. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_paper_size_type: 0
  164. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_paper_size_unit: 1
  165. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_paper_width: 8.50
  166. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_plex_name:
  167. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_resolution: 0
  168. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_resolution_name:
  169. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_reversed: false
  170. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_scaling: 0.80
  171. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_shrink_to_fit: false
  172. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_to_file: false
  173. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_unwriteable_margin_bottom: 0
  174. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_unwriteable_margin_left: 0
  175. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_unwriteable_margin_right: 0
  176. print.printer_\\ACCOUNTS\HP_LaserJet_1020.print_unwriteable_margin_top: 0
  177. print.printer_HP_LaserJet_6L.print_bgcolor: false
  178. print.printer_HP_LaserJet_6L.print_bgimages: false
  179. print.printer_HP_LaserJet_6L.print_colorspace:
  180. print.printer_HP_LaserJet_6L.print_command:
  181. print.printer_HP_LaserJet_6L.print_downloadfonts: false
  182. print.printer_HP_LaserJet_6L.print_duplex: 581671496
  183. print.printer_HP_LaserJet_6L.print_edge_bottom: 0
  184. print.printer_HP_LaserJet_6L.print_edge_left: 0
  185. print.printer_HP_LaserJet_6L.print_edge_right: 0
  186. print.printer_HP_LaserJet_6L.print_edge_top: 0
  187. print.printer_HP_LaserJet_6L.print_evenpages: true
  188. print.printer_HP_LaserJet_6L.print_footercenter:
  189. print.printer_HP_LaserJet_6L.print_footerleft:
  190. print.printer_HP_LaserJet_6L.print_footerright:
  191. print.printer_HP_LaserJet_6L.print_headercenter:
  192. print.printer_HP_LaserJet_6L.print_headerleft: &T
  193. print.printer_HP_LaserJet_6L.print_headerright:
  194. print.printer_HP_LaserJet_6L.print_in_color: true
  195. print.printer_HP_LaserJet_6L.print_margin_bottom: 0.393750011920929
  196. print.printer_HP_LaserJet_6L.print_margin_left: 0.5
  197. print.printer_HP_LaserJet_6L.print_margin_right: 0.393750011920929
  198. print.printer_HP_LaserJet_6L.print_margin_top: 0.393750011920929
  199. print.printer_HP_LaserJet_6L.print_oddpages: true
  200. print.printer_HP_LaserJet_6L.print_orientation: 0
  201. print.printer_HP_LaserJet_6L.print_page_delay: 50
  202. print.printer_HP_LaserJet_6L.print_paper_data: 9
  203. print.printer_HP_LaserJet_6L.print_paper_height: -1.00
  204. print.printer_HP_LaserJet_6L.print_paper_name:
  205. print.printer_HP_LaserJet_6L.print_paper_size_unit: 1
  206. print.printer_HP_LaserJet_6L.print_paper_width: -1.00
  207. print.printer_HP_LaserJet_6L.print_plex_name:
  208. print.printer_HP_LaserJet_6L.print_resolution: 600
  209. print.printer_HP_LaserJet_6L.print_resolution_name:
  210. print.printer_HP_LaserJet_6L.print_reversed: false
  211. print.printer_HP_LaserJet_6L.print_scaling: 1.00
  212. print.printer_HP_LaserJet_6L.print_shrink_to_fit: false
  213. print.printer_HP_LaserJet_6L.print_to_file: false
  214. print.printer_HP_LaserJet_6L.print_unwriteable_margin_bottom: 0
  215. print.printer_HP_LaserJet_6L.print_unwriteable_margin_left: 0
  216. print.printer_HP_LaserJet_6L.print_unwriteable_margin_right: 0
  217. print.printer_HP_LaserJet_6L.print_unwriteable_margin_top: 0
  218. privacy.donottrackheader.enabled: true
  219. security.sandbox.content.tempDirSuffix: {aa5e6855-5b1a-41b9-a599-ca5f0d4cd4d8}
  220.  
  221. Graphics
  222.  
  223. GPU #1
  224. Description: NVIDIA GeForce 8600M GT
  225. Vendor ID: 0x10de
  226. Device ID: 0x0407
  227. RAM: 512
  228. Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  229. Driver Version: 8.17.12.6141
  230. Driver Date: 1-19-2011
  231.  
  232. Features
  233. Direct2D: false
  234. DirectWrite: true (6.2.9200.22084)
  235. ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
  236. WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8600M GT Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
  237.  
  238. AzureCanvasBackend: skia
  239. AzureCanvasAccelerated: 0
  240. AzureFallbackCanvasBackend: cairo
  241. AzureContentBackend: skia
  242.  
  243. JavaScript
  244.  
  245. Incremental GC: 1
  246.  
  247. Accessibility
  248.  
  249. Activated: 0
  250. Prevent Accessibility: 0
  251.  
  252. Library Versions
  253.  
  254. Expected minimum version
  255. Version in use
  256.  
  257. NSPR
  258. 4.13.1
  259. 4.13.1
  260.  
  261. NSS
  262. 3.28.6
  263. 3.28.6
  264.  
  265. NSS Util
  266. 3.28.6
  267. 3.28.6
  268.  
  269. NSS SSL
  270. 3.28.6
  271. 3.28.6
  272.  
  273. NSS S/MIME
  274. 3.28.6
  275. 3.28.6
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