Da questo momento la chiamata sarà passata ad un operatore, che vi chiederà:
1. Morning, [Nome dell’Operatore] speaking, how can I help?
Morning, I would like to apply for my National Insurance Number.

2. Ok, are you in the UK at the moment?
Yes I am.
3. Perfect. Have you applied before?
No, it is the first time.

4. Ok, so why do you need the National Insurance number please?
I am looking for a job and I need the number to work.

5. No problem. What nationality are you?
I’m Italian.

6. Do you have any other nationalities?
No I don’t.
7. How long have you been here? When did you come to the UK?
A fews day ago / Last week / Two weeks ago

8. Ok. So what is your surname please? Your last name.
LORIGA
EL OU AR AI GI EI

9. Ok. What is your date of birth please?
June, the twenty-seventh / nineteen ninetytwo

10. Ok. What is your first name please?
Marco / EM EI AR SI OU
11. Ok. And your post code please?
W55PZ

12. Ok. And what is your address please?
Flat 3 51, Warwick Road, Ealing

13. Thank you. And have you got a contact telephone number please?
7523720754

14. Thank you. So, are you looking for a job at the moment?
I already found a job, I will start on May, the twentieth
15. And do you have any disabilities or health problems?
No I don’t.
16. Ok. So I just need to give you a reference number first of all for your application, so if you will like to write down this number please?
Ok.

17. The reference number is: [Numero Identificativo]
Ok.

18. So I am going to look up now to what appointments we have available, ok? So just one moment please.
Would you mind checking from the 13th of May onwards? Any time is fine

19. The nearest place you can have the appointment done is the job centre in [Via].
Ok. (Segnatelo bene!!)

20. The next available appointment we have is on the [Giorno] at [Ora].
Ok.

21. Do you know where the Job Centre in [Via] is? Or would like the address?
Yes please, tell me the address.

22. The post code is [Codice Postale]  and the address is [Numero Civico].
Ok, thank you. (Segnatelo bene, però tranquillo, le indicazioni sono su Google nel caso in cui non le capisca bene.)

23. Ok, when you go there you have to bring along with your passport and a proof of address, and anything that you have from where we can get your identity.
Ok, no problem.

24. So just to remind you, the appointment will be on the [Giorno] at [Ora] in the Job Centre in [Via], is that ok?
Yes, it’s ok.

25. Ok perfect. Thank you for your call. Bye.
Bye!