EtreCheckPro version: 6.3.4 (6D021)
Report generated: 2020-11-16 22:34:06
Download EtreCheckPro from https://etrecheck.com
Runtime: 5:36
Performance: Poor

Problem: Other problem
Description:
I recently updated to Big Sur and have been unable to sign into my App
le ID.

Major Issues:
  Anything that appears on this list needs immediate attention.
  Battery failure - Your battery is reporting that it needs to be serviced.
  Security updates disabled - Security updates are disabled. This computer is at risk of malware infection.
  Poor performance - EtreCheck report shows poor performance. This is unusual.
  Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
  Configuration profiles found - This computer may have configuration profiles installed. These are sometimes used by adware and malware.
  High battery cycle count - Your battery may be losing capacity.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system.
  Limited drive access - More information may be available with Full Drive Access.

Hardware Information:
  MacBook Air (13-inch, Early 2015)
  MacBook Air Model: MacBookAir7,2
  1.6 GHz Dual-Core Intel Core i5 (i5-5250U) CPU: 2-core
  8 RAM - Not upgradeable
    BANK 0/DIMM0 - 4 GB DDR3 1600
    BANK 1/DIMM0 - 4 GB DDR3 1600
  Battery: Health = Service Battery - Cycle count = 841

Video Information:
  Intel HD Graphics 6000 - VRAM: 1536 MB
    Color LCD 1440 x 900

Drives:
  disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)
  Internal PCI 5.0 GT/s x4 Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Container] 250.79 GB
      disk1 [APFS Virtual drive] 250.79 GB (Shared by 7 volumes)
        disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 147.93 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 286 MB used)
        disk1s3 - Recovery (APFS) [Recovery] (Shared - 655 MB used)
        disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
        disk1s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used)
        disk1s5 - Macintosh HD (APFS) [Fusion Drive] (Shared - 14.94 GB used)
          disk1s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used)
        disk1s6 - U****e (APFS) (Shared - 598 KB used)

Mounted Volumes:
  disk1s1 - Macintosh HD - Data [APFS Virtual drive]
    250.79 GB (Shared - 147.93 GB used, 93.21 GB available, 85.77 GB free)
    APFS
    Mount point: /System/Volumes/Data
    Encrypted

  disk1s2 - Preboot [APFS Preboot]
    250.79 GB (Shared - 286 MB used, 85.77 GB free)
    APFS
    Mount point: /System/Volumes/Preboot

  disk1s4 - VM [APFS VM]
    250.79 GB (Shared - 1.07 GB used, 85.77 GB free)
    APFS
    Mount point: /System/Volumes/VM

  disk1s5s1 - Macintosh HD
    250.79 GB (Shared - 14.94 GB used, 93.21 GB available, 85.77 GB free)
    APFS
    Mount point: /
    Read-only: Yes

  disk1s6 - U****e
    250.79 GB (Shared - 598 KB used, 85.77 GB free)
    APFS
    Mount point: /System/Volumes/U****e

Network:
  Interface en4: USB 10/100/1000 LAN
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en2: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge

System Software:
  macOS Big Sur 11.0.1 (20B29)
  Time since boot: Less than an hour

Configuration Profiles:
  This computer may have configuration profiles installed.

Notifications:
  Box Edit.app
    6 notifications

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled
  Security Updates: Disabled

  Antivirus software: Malwarebytes

Unsigned Files:
  Launchd: /Library/LaunchDaemons/com.bjango.istatmenus.installerhelper.plist
    Executable: /Library/PrivilegedHelperTools/com.bjango.istatmenus.installerhelper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
    Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public
    Details: Exact match found in the legitimate list - probably OK

  Apps: 16

32-bit Applications:
  2 32-bit apps

System Launch Agents:
  [Not Loaded]  18 Apple tasks
  [Loaded]  201 Apple tasks
  [Running]  113 Apple tasks

System Launch Daemons:
  [Not Loaded]  36 Apple tasks
  [Loaded]  200 Apple tasks
  [Running]  125 Apple tasks

Launch Agents:
  [Running] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2020-09-21)
  [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2020-09-21)
  [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2020-09-21)
  [Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2020-09-21)
  [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-10-15)

Launch Daemons:
  [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-25)
  [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-10-05)
  [Loaded] com.bjango.istatmenus.installerhelper.plist (? c8b85b2b  - installed 2018-11-28)
  [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2020-09-21)
  [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-11-06)
  [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-10-15)

User Launch Agents:
  [Other] com.bjango.istatmenus.agent.plist (? 0  - installed 2018-11-28)
  [Other] com.bjango.istatmenus.status.plist (? 0  - installed 2018-11-28)
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-13)
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-19)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-19)
  [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-08-11)
  [Loaded] com.valvesoftware.steamclean.plist (? 0  - installed 2018-11-20)

User Login Items:
  [Not Loaded] AmphetamineLoginHelper (App Store - installed 2019-06-11)
    Modern Login Item
    /Applications/Amphetamine.app/Contents/Library/LoginItems/AmphetamineLoginHelper.app

  [Running] Day One Helper (App Store - installed 2019-10-30)
    Modern Login Item
    /Applications/Day One.app/Contents/Library/LoginItems/Day One Helper.app

  [Not Loaded] Evernote Helper (App Store - installed 2019-10-02)
    Modern Login Item
    /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app

  [Not Loaded] EvernoteLauncher (App Store - installed 2019-10-02)
    Modern Login Item
    /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app

  [Running] Flux (Michael Herf - installed 2019-11-24)
    Application
    /Applications/Flux.app

  [Running] Google Chrome (Google, Inc. - installed 2020-11-16)
    Application
    /Applications/Google Chrome.app

  [Running] Magnet (App Store - installed 2019-10-23)
    Application
    /Applications/Magnet.app

  [Not Loaded] NordVPNLauncher (App Store - installed 2019-10-31)
    Modern Login Item
    /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app

  [Not Loaded] Launcher Disabler (App Store - installed 2020-10-26)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Not Loaded] OneDrive Launcher (App Store - installed 2020-10-26)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

  [Loaded] StartUpHelper (Spotify - installed 2020-10-13)
    Modern Login Item
    /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

  [Not Loaded] WunderlistHelper (App Store - installed 2019-11-01)
    Modern Login Item
    /Applications/Wunderlist.app/Contents/Library/LoginItems/WunderlistHelper.app

  [Running] Box Edit (Box, Inc. - installed 2020-06-01)
    Application
    ~/Library/Application Support/Box/Box Edit/Box Edit.app

  [Running] Box Local Com Server (Box, Inc. - installed 2020-06-01)
    Application
    ~/Library/Application Support/Box/Box Edit/Box Local Com Server.app

Internet Plug-ins:
  FlashPlayer-10.6: 29.0.0.140 (Adobe Systems, Inc. - installed 2018-04-18)
  PepperFlashPlayer: 30.0.0.134 (Adobe Systems, Inc. - installed 2018-07-13)
  Flash Player: 29.0.0.140 (Adobe Systems, Inc. - installed 2018-04-18)

Audio Plug-ins:
  ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-10-20)

Safari Extensions:
  Box Tools (Box, Inc. - installed 2020-06-01)

3rd Party Preference Panes:
  Flash Player (Adobe Systems, Inc. - installed 2018-06-25)

Backup:
  Time Machine information not available without Full Drive Access.
  One other local snapshot

Performance:
  System Load: 6.61 (1 min ago) 42.45 (5 min ago) 28.28 (15 min ago)
  Nominal I/O speed: 7.84 MB/s
  File system: 120.00 seconds (timed out)
  Write speed: 342 MB/s
  Read speed: 983 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 7 %
  User: 15 %
  Idle: 78 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  WindowServer 25.00 % (Apple)
  kernel_task 11.18 % (Apple)
  Google Chrome 8.80 % (Google, Inc.)
  Spotify 8.52 % (Spotify)
  coresymbolicationd 7.44 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  Google Chrome Helper (Renderer) (19) 1.73 GB (Google, Inc.)
  MTLCompilerService (25) 441 MB (Apple)
  EtreCheckPro 429 MB (Etresoft, Inc.)
  Google Chrome 255 MB (Google, Inc.)
  Spotify Helper (Renderer) 161 MB (Spotify)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  Spotify 548 KB / 60 KB (Spotify)
  mDNSResponder 142 KB / 69 KB (Apple)
  netbiosd 48 KB / 9 KB (Apple)
  apsd 4 KB / 8 KB (Apple)
  iCloudNotificationAgent 10 KB / 1 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  WindowServer 11 (Apple)
  Google Chrome 5 (Google, Inc.)
  Spotify 5 (Spotify)
  Google Chrome Helper (Renderer) (19) 4 (Google, Inc.)
  Spotify Helper (2) 3 (Spotify)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 69 MB
  Used RAM: 4.64 GB
  Cached files: 3.29 GB

  Available RAM: 3.36 GB
  Swap Used: 0 B

Software Installs (past 30 days):
  Install Date Name (Version)
  2020-10-21 Citrix Receiver (12.9.1)
  2020-10-21 Citrix Workspace (20.9.0)
  2020-10-26 OneDrive (20.124.0621)
  2020-11-06 Malwarebytes for Mac (1.0)
  2020-11-14 macOS Big Sur (11.0.1)
  2020-11-14 macOS 11.0.1 (11.0.1)

Clean up:
  ~/Library/LaunchAgents/com.bjango.istatmenus.status.plist
    /Library/Application Support/iStat Menus 6/iStat Menus Status.app/Contents/MacOS/iStat Menus Status
    Executable not found
  ~/Library/LaunchAgents/com.bjango.istatmenus.agent.plist
    /Library/Application Support/iStat Menus 6/iStatMenusAgent.app/Contents/MacOS/iStatMenusAgent
    Executable not found

Diagnostics Information (past 7-30 days):

End of report