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terms & conditions referred to below.\r\n\r\n1.4.  Boarding of vehicles using Mobile Ticketing also confirms acceptance of our Conditions of Carriage, which can be found online at http://www.firstgroup.com/ukbus. Select the area you travelling within and the conditions of carriage can be found under the About Us section.\r\n\r\n1.5.  The UK bus division of FirstGroup PLC (“FirstBus”) may modify these Terms & Conditions at any time at its discretion. The most up to date Terms & Conditions will be available on our website at www.firstbusmtickets.com and within the Mobile Ticketing App.\r\n\r\n1.6.  Each provision of these Terms & Conditions (as amended from time to time) shall be construed separately, applying and surviving even if for any reason one or other of those provisions is held inapplicable or unenforceable in any circumstances and shall remain in force notwithstanding the termination of these Terms & Conditions howsoever occasioned.\r\n\r\n1.7.  No waiver by FirstBus shall be construed as a waiver of any breach of any provision of these Terms & Conditions.\r\n\r\n1.8.  These Terms & Conditions shall be governed by English law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the English Courts.\r\n\r\n2.  Devices and Data Charges\r\n\r\n2.1.  Mobile Ticketing is only available to UK phone numbers and you will need to register your mobile phone for this service by downloading the relevant Mobile Ticketing App. \r\n\r\n2.2.  FirstBus Mobile Ticketing is supported on Smartphones using either Apple iOS or Google Android operating systems.  Mobile Ticketing should not be used on tablets, iPads, iPods, notebooks or any device other than supported Smartphone handsets.\r\n\r\n2.3.  Our Mobile Ticketing App is free for you to download, however, data charges may be incurred to you by your network provider. You are responsible for any such costs. FirstGroup will not take responsibility for any connectivity issues you may experience.\r\n\r\n3.  Use\r\n\r\n3.1.  Mobile Tickets must be purchased through the App in advance of travel. Purchasing Mobile Tickets requires either a WiFi or cellular data connection in order to complete payment and download of the ticket(s) to your Smartphone. Regular data connections is required in order that the App content and ticket security is kept up to date.\r\n\r\n3.2.  Our drivers and ticket inspectors may ask for personal identification in respect of the name on the mTicket being used and you may be refused travel if this cannot be shown.  Additional ID may also be required as proof of eligibility of student, young person or child tickets, as advised at the time of purchase.\r\n\r\n3.3.  Purchased Mobile Tickets are non-refundable and cannot be altered.\r\n\r\n3.4.  FirstBus accepts payment through the Mobile Ticketing App using VISA and Mastercard debit and credit cards, and Barclays Pingit.\r\n\r\n3.5.  Once purchased, Mobile Tickets must be activated prior to boarding and the ticket will be displayed on your Smartphone’s screen. This will need to be presented to the driver. Your device must have sufficient battery charge to be able to display the ticket to the driver upon boarding and if requested to a FirstBus official throughout your journey, otherwise the cash fare for the journey will be payable.\r\n\r\n3.6.  In case of any difficulty, the cash fare for the journey should be paid. Full details of any problems should be reported to FirstBus by emailing m.ticket-support@firstgroup.com or by calling customer services on 01282 688179. (Weekdays 9am to 5pm excluding public holidays.)\r\n\r\n3.7.  All Mobile Tickets downloaded to your Smartphone must be used within ninety days of purchase, after which they will automatically expire.\r\n\r\n3.8.\tMobile Tickets are non-transferrable and are locked to the registered smartphone to which they are downloaded and cannot be copied, sent or moved to another device. FirstBus reserves the right to terminate without refund any Mobile Ticketing user account which we believe is being misused.\r\n\r\n3.9.  Mobile Tickets which have been activated accidentally or which have been downloaded to smartphones which have subsequently been lost or stolen are non-refundable.\r\n\r\n3.10.  Multiple passengers cannot board with simultaneously activated tickets on one device.\r\n\r\n4.  Mobile Ticket Types and Validity\r\n\r\n4.1.  The ticket types are subject to change – FirstBus may vary the type, price and validity of tickets available at any time.  Any changes will be notified through the App and on our website, www.firstbusmtickets.com\r\n\r\n4.2.  The safekeeping of the Mobile Ticket is your responsibility.  In the event that the ticket or mobile phone is lost, stolen or damaged, we will be unable to provide a duplicate or replacement ticket and a new ticket will need to be purchased. \r\n\r\n5.  Liability\r\n\r\n5.1.  In no event will FirstGroup be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the Mobile Ticketing App, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.\r\n\r\n5.2.  FirstGroup is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the Mobile Ticketing App. Nothing in these terms and conditions shall exclude or limit FirstGroup’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law. \r\n \r\n6.  Privacy & Security\r\n\r\n6.1.  FirstBus and its agents will only use the information you supply to process your purchases and maintain your account. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. You confirm that you will only enter information about yourself and that such information is true.\r\n\r\n6.2.  Payment card details are stored securely and will never be disclosed to anyone for purposes other than for Mobile Ticketing mobile payments initiated by you.\r\n\r\n7.  Materials, Ownership and Restrictions on Use\r\n\r\n7.1.  The Mobile Ticketing App is owned and operated by FirstGroup and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of FirstGroup. \r\n\r\n7.2.  Notwithstanding the foregoing, you may not copy, reproduce, republish, upload, post, transmit or distribute the Mobile Ticket App or any of its content without FirstGroup's prior written permission. \r\n\r\n7.3.  Use or downloading of the mobile ticketing app is conditioned on acceptance of the terms and conditions of this agreement. 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