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  1. Conversation with Stake.com
  2. Started on May 27, 2025 at 12:01 PM Belgrade time CEST (GMT+0200)
  3.  
  4. --- May 27, 2025 ---
  5.  
  6. 12:01 PM | cryptomas091: Verification
  7.  
  8. 12:01 PM | Stake Support: Please select a specific Verification problem:
  9.  
  10. 12:01 PM | cryptomas091: Verification rejected
  11.  
  12. 12:01 PM | Stake Support: It seems that your verification was rejected.
  13. ​
  14. You have received an response on this and you can see it on the verification page. Page can be found at Account>Settings>Verification.
  15. ​
  16. Make sure to check the exact issue on the provided link and upload correct documents this time.
  17.  
  18. 12:01 PM | cryptomas091: Start over
  19.  
  20. 12:01 PM | Stake Support: Please select the reason for contacting support.
  21. Please only use the channels intended for your question. Using wrong channels will get your request rejected.
  22.  
  23. 12:01 PM | Stake Support: TIP:
  24. ​
  25. We understand that INR service is somewhat slow and unreliable, and we apologize for this.
  26. As an alternative, we offer cryptocurrencies, which are cheaper, faster and always available.
  27. Click on "Crypto Transactions" below to learn more.
  28.  
  29. 12:01 PM | cryptomas091: Closing your account
  30.  
  31. 12:01 PM | Stake Support: For closing your account, there are 3 different options available:
  32. 1. Self Exclusion - in case you have a gambling problem
  33. 2. Break in Play - in case you just need a break
  34. 3. Account Closure - for general reasons unrelated to problem gambling
  35. Click the link below to learn more about these features and their differences.
  36. https://stake.bet/responsible-gambling/stake-smart
  37.  
  38. 12:02 PM | cryptomas091: I want to close my account
  39.  
  40. 12:02 PM | Stake Support: WARNING - Using this option will get your account closed!
  41. Only use this option if your reason for closure is unrelated to problem gambling.
  42. Closure conditions (https://stake.bet/responsible-gambling/stake-smart#:~:text=Closing%20My%20Stake%20Account)
  43. Click below if you accept.
  44.  
  45. 12:03 PM | cryptomas091: I changed my mind
  46.  
  47. 12:03 PM | Stake Support: Please select the reason for contacting support.
  48. Please only use the channels intended for your question. Using wrong channels will get your request rejected.
  49.  
  50. 12:03 PM | Stake Support: TIP:
  51. ​
  52. We understand that INR service is somewhat slow and unreliable, and we apologize for this.
  53. As an alternative, we offer cryptocurrencies, which are cheaper, faster and always available.
  54. Click on "Crypto Transactions" below to learn more.
  55.  
  56. 12:03 PM | cryptomas091: Verification
  57.  
  58. 12:03 PM | Stake Support: Please select a specific Verification problem:
  59.  
  60. 12:03 PM | cryptomas091: Incorrect information
  61.  
  62. 12:03 PM | Stake Support: Please explain which information is incorrect so that we can better understand the problem.
  63. Also, ensure that you upload a selfie with your identity document on the verification page below:
  64. https://stake.bet/settings/verification
  65. If you need help with the upload, you can refer to this article:
  66. [App: Article Inserter]
  67. Once you complete all the steps, let us know so that we can forward your case to the responsible team.
  68.  
  69. 12:05 PM | cryptomas091: I have already replied to the email sent by the accounts team but I got no response there for over 48 hours
  70.  
  71. 12:05 PM | Stake Support: Our usual reply time
  72. 🕒 A few minutes
  73.  
  74. --- May 28, 2025 ---
  75.  
  76. 03:02 AM | MladenR from Stake.com: Hello.
  77.  
  78. Thank you for contacting us.
  79.  
  80. Due to a high volume of requests, there may be a delay in our response time. We appreciate your patience and understanding as we work to assist you as quickly as possible.
  81.  
  82. We’d like to give you a friendly heads-up that closing your account will prevent you from uploading any documents for verification in the future.
  83.  
  84. This could impact your ability to complete the withdrawal process, as verified documentation is required for all levels of verification.
  85.  
  86. With that in mind, we strongly recommend that you re-upload the necessary documents for all required verification levels before proceeding with account closure.
  87.  
  88. This will ensure that everything is in place should you need to access your funds.
  89.  
  90. Please let us know how you’d like to move forward so we can help determine the best course of action for your situation.
  91.  
  92. We're here to assist every step of the way!
  93.  
  94. 08:09 AM | cryptomas091: I want to withdraw my balance and then close the account
  95.  
  96. 01:20 PM | cryptomas091: Can you check if my level 2 verification is correct? So that i can proceed with other levels
  97.  
  98. 02:27 PM | cryptomas091: Also, I'm unable to contact support anymore.
  99.  
  100. 08:17 PM | NikolaKo from Stake.com: Hey there,
  101.  
  102. Due to the nature of the restrictions placed on your account, we would require more detailed documentation and information to be able to successfully verify your account.
  103. ​
  104. As you need to verify your account fully(lvl 4), you would need to upload your documents for each of the levels in the following format:
  105. ​
  106. -Level 2: You would need to upload a Selfie with the front and back sides of your document while holding a piece of paper with your Stake username and todays date written on it, you can see a guide on which documents are acceptable and how to upload a selfie below:
  107. ​
  108. [App: Article Inserter]
  109. [App: Article Inserter]
  110.  
  111. -Level 3: You would need to upload a utility bill made out to your name for the previous 3 months, and proof of payment for said bill for the previous 3 months alongside this, you can merge all of these documents into a single PDF and upload it one the Verify page. You can see the list of acceptable documents and how they should be uploaded below, but keep in mind that we would need a utility bill for this specific case:
  112. ​
  113. [App: Article Inserter]
  114.  
  115. -Level 4: You would need to upload a bank statement and payslip from your employer for the previous 3 months in a PDF format, just like for the previous level you can merge this into a single document. You can see the list of acceptable documents and how they should be uploaded below, but keep in mind that we would need a bank statement and payslip for this specific case:
  116. ​
  117. [App: Article Inserter]
  118.  
  119. Thanks for your cooperation.
  120.  
  121. 08:30 PM | cryptomas091: I don't have a utility bill to my name. What other alternatives can I provide ?
  122.  
  123. 08:39 PM | NikolaKo from Stake.com: Please follow the instructions provided in the previous response as they contain all the necessary information.
  124.  
  125. --- May 29, 2025 ---
  126.  
  127. 08:58 AM | cryptomas091: It says utility bill and proof of payment for the last 3 months for lvl 3 verification. And I said I don't have a utility bill to my name, what are the alternatives ?
  128.  
  129. 09:00 AM | cryptomas091: I have already uploaded the selfie with the documentation and the bank statement for level 2 and 3 and they are rejected without mentioning a reason. How am I supposed to know why they got rejected ?
  130.  
  131. 07:07 PM | cryptomas091: It has been rejected again!! Could you give me a reason as to why it is rejected this time ? And can you not take 24 hours to reply every time I send a message. If you're not willing to verify my account, release my money and close my account
  132.  
  133. 11:42 PM | Kristina from Stake.com: Hello there.
  134.  
  135. Thank you for reaching out to us.
  136.  
  137. For every reason why you are rejected, you can check on your Verification page.
  138.  
  139. As for the documents for every level, you can check by going to every article, which you have in the previous message from my colleague.
  140.  
  141. You need to understand that we do not have insight into this because this is out of our jurisdiction.
  142.  
  143. --- May 30, 2025 ---
  144.  
  145. 11:49 AM | cryptomas091: The verification has been rejected with this error. "Sorry, your verification has been rejected. Please ensure your photo clearly shows an acceptable form of ID and that your details are correct. Kindly try again.".
  146. I have uploaded a selfie that "clearly" shows an "acceptable ID". It's in HD resolution. What else could I be missing then ? what is your definition of "clear" ?
  147. By this logic, you can just keep rejecting all my uploads without giving any clear explanation right ?
  148. You NEED to understand my frustration because 4000$ of my money is stuck in my account that you chose to freeze without giving any explanation. I NEED MY MONEY!!
  149.  
  150. --- May 31, 2025 ---
  151.  
  152. 11:25 AM | SrdjanP from Stake.com: Hello there,
  153.  
  154. Thank you for reaching out.
  155.  
  156. We sincerely apologize for the delay, we are currently experiencing a high volume of tickets.
  157.  
  158. Your level 2 has been rejected. You would need to submit a selfie with the document, but please use the document that contains your full date of birth.
  159.  
  160. Your Level 3 and 4 levels are rejected because you uploaded the bank statement for both levels.
  161.  
  162. For Level 3, you should provide utility bill and proof of payment for the last three months.
  163.  
  164. For Level4, you should upload payslip and bank statement for the last three months.
  165.  
  166. If there is anything else we can do for you, please let us know.
  167.  
  168. 05:32 PM | cryptomas091: i don't have a utility bill. And it said that i can submit bank statement as a proof of address
  169.  
  170. 05:32 PM | cryptomas091: also, both of them are different statements. one from my savings account and other where my salary gets credited
  171.  
  172. 07:57 PM | cryptomas091: I have rectified the issues and re-uploaded the requested documentation. Could you please stop harrassing me and verify them asap. My money is stuck! Atleast release the money if you're going to take time to verify my account
  173.  
  174. --- June 1, 2025 ---
  175.  
  176. 05:49 AM | cryptomas091: I have uploaded a clear ID this time with full date of birth. Can you tell me why this was rejected again.
  177.  
  178. 05:50 AM | cryptomas091: I'm going to file a harrasment case against you guys for making this so difficult
  179.  
  180. 04:01 PM | cryptomas091: ID rejected for the 8th time with no reason specified again. This is harrassment
  181.  
  182. 08:41 PM | Sofija from Stake.com: Hey there!
  183.  
  184. Thank you for reaching out!
  185.  
  186. Please allow me some time to check.
  187.  
  188. 09:00 PM | Sofija from Stake.com: Kindly note that your account has just been verified.
  189.  
  190. If you need anything else, please contact us.
  191.  
  192. --- June 2, 2025 ---
  193.  
  194. 07:40 PM | cryptomas091: I still have to verify level 3 and level 4 to unlock my wallet. I have already submitted a bank statement which was rejected. I have now submitted my mortgage summary as well. Please let me know if this is enough. If not, please advise what other documents can I provide since I dont have a utility bill to my name
  195.  
  196. 07:41 PM | cryptomas091: It's a lot of money that is stuck for a long time and I'm panicking. I regret choosing your casino
  197.  
  198. --- June 3, 2025 ---
  199.  
  200. 07:37 AM | DanijelC from Stake.com: Hello there!
  201. ​
  202. Thanks for reaching out.
  203. ​
  204. To help speed up the verification for you, we've sent a message to our team about it.
  205.  
  206. From this point, it shouldn't take more than 30 minutes before your data is checked.
  207.  
  208. Please keep an eye on the verification page itself for an update on your status.
  209.  
  210. In case your documents get rejected, there will be a reason from our team on your verification page, and you can use that info to upload your documents correctly next time.
  211.  
  212. 10:23 AM | cryptomas091: Hi, it's been over 2 hours now
  213.  
  214. 10:25 AM | cryptomas091: I see that the level 3 has been rejected. They are asking me repeatedly for utility bills when i keep mentioning that I dont have them on my name
  215.  
  216. 10:25 AM | cryptomas091: I have submitted bank statements and mortgage letters. What else can I submit ?
  217.  
  218. 10:30 AM | DanijelC from Stake.com: Hello again.
  219.  
  220. Please check the other acceptable documents:
  221.  
  222. [App: Article Inserter]
  223.  
  224. 11:29 AM | cryptomas091: Hi, I have uploaded again. Could you please ask them to review ?
  225.  
  226. 11:34 AM | DanijelC from Stake.com: Allow me a moment, please.
  227.  
  228. 11:35 AM | DanijelC from Stake.com: To help speed up the verification for you, we've sent a message to our team about it.
  229.  
  230. From this point, it shouldn't take more than 30 minutes before your data is checked.
  231.  
  232. Please keep an eye on the verification page itself for an update on your status.
  233.  
  234. In case your documents get rejected, there will be a reason from our team on your verification page, and you can use that info to upload your documents correctly next time.
  235.  
  236. 12:55 PM | cryptomas091: Hi, this time I have submitted utility bills for the past 3 months with proof of payment and it was still rejected without mentioning any reason
  237.  
  238. 12:56 PM | cryptomas091: can you please find out what was missing this time ?
  239.  
  240. 01:01 PM | DanijelC from Stake.com: You need to provide an original utility bill showing consumption and proof (receipt) that you have paid those bills.
  241.  
  242. 01:09 PM | cryptomas091: All those bills were original and the proof of payment was present on the bank statement attached for all three bills
  243.  
  244. 01:09 PM | cryptomas091: We don't get a receipt of payment for electricity bills in India
  245.  
  246. 01:10 PM | cryptomas091: The only proof is that i have a bank statement that reflects the payment. What else can i provide ?
  247.  
  248. 02:33 PM | cryptomas091: can you ask them to review again ?
  249.  
  250. 07:12 PM | cryptomas091: Gentle reminder to speed up the verification at it's been more than 2 weeks
  251.  
  252. 11:09 PM | DavidLaz from Stake.com: Hello there.
  253. ​
  254. Thank you for contacting us!
  255. ​
  256. Sorry for the delay in response.
  257. ​
  258. To help speed up the verification for you, we've sent a message to our team about it.
  259.  
  260. From this point, it shouldn't take more than 30 minutes before your data is checked.
  261.  
  262. Please keep an eye on the verification page itself for an update on your status.
  263.  
  264. In case your documents get rejected, there will be a reason from our team on your verification page, and you can use that info to upload your documents correctly next time.
  265. ​
  266. If you have any additional questions, please let us know.
  267.  
  268. --- June 4, 2025 ---
  269.  
  270. 08:38 AM | cryptomas091: Hello, I have received a message that documents can't be scanned but a photo need to be uploaded. I have scanned none of the documents. I have uploaded the photo of the bills with proof of payments. Could you please ask them to check again
  271.  
  272. 08:39 AM | cryptomas091: If they think it's scanned, please ask them to inform which document do they think is scanned
  273.  
  274. 10:25 AM | cryptomas091: Can you please please ask then to speed up verification ? Each day goes by, I'm having panic attacks because of this
  275.  
  276. 12:20 AM | Mihajlo from Stake.com: Hello there!
  277.  
  278. Thank you for reaching out to us.
  279.  
  280. Allow me a few moments please.
  281.  
  282. 12:34 AM | Mihajlo from Stake.com: From what I can see, your level 3 KYC was rejected as the verification you submitted didn't comply with all the criteria.
  283.  
  284. For more information about documents needed for level 3 KYC verification and its criteria, please check the following article:
  285. [App: Article Inserter]
  286.  
  287. Since you've already initiated the verification, we've contacted our team in charge to speed up the process for you.
  288.  
  289. Please keep an eye on your Verification (https://stake.com/settings/verification) page for an update as well as an explanation in case it gets rejected.
  290.  
  291. --- June 5, 2025 ---
  292.  
  293. 08:13 AM | cryptomas091: The link that you shared doesn't help even one bit since I have tried all possible documents mentioned in that list. I have been submitted utility bills for the last couple of times for last 3 months with proof of payment for each bill. It is still rejected. Can you give me the exact reason why they are rejected so I can fix it
  294.  
  295. 01:39 PM | cryptomas091: The reasons stated on the verification page for rejection are so ambiguous and i cannot upload new documents without knowing what was missing in the old ones
  296.  
  297. 06:38 PM | Kristina from Stake.com: Hello there.
  298.  
  299. Thank you for reaching out to us
  300.  
  301. If you have already uploaded your documents, please wait for our compliance team to check them out.
  302.  
  303. Our Compliance Team will get back to you as soon as we review the documentation you have provided.
  304.  
  305. They need time to review the information you provided to us, so we appreciate your patience about this matter.
  306.  
  307. When you receive an update it will be visible here:
  308.  
  309. https://stake.com/settings/verification (https://stake.com/settings/verification)
  310.  
  311. For any further assistance regarding this, please let us know.
  312.  
  313. 10:54 PM | cryptomas091: They have reviewed already and rejected the documentation. I'm asking you for the exact reason why they're rejected so that i can rectify the mistake. and please do not share the link about the acceptance
  314.  
  315. 12:41 AM | DjordjeDj from Stake.com: Hello, there!
  316.  
  317. Thank you for reaching out!
  318.  
  319. We sincerely apologize for the delay in getting a reply.
  320.  
  321. Due to the nature of the restrictions placed on your account, we would require more detailed documentation and information to be able to successfully verify your account.
  322. ​
  323. As you need to verify your account fully(lvl 4), you would need to upload your documents for each of the levels in the following format:
  324. ​
  325. -Level 2: You would need to upload a Selfie with the front and back sides of your document while holding a piece of paper with your Stake username and todays date written on it, you can see a guide on which documents are acceptable and how to upload a selfie below:
  326. [App: Article Inserter]
  327. [App: Article Inserter]
  328.  
  329. -Level 3: You would need to upload a utility bill made out to your name for the previous 3 months, and proof of payment for said bill for the previous 3 months alongside this, you can merge all of these documents into a single PDF and upload it one the Verify page. You can see the list of acceptable documents and how they should be uploaded below, but keep in mind that we would need a utility bill for this specific case:
  330. [App: Article Inserter]
  331.  
  332. -Level 4: You would need to upload a bank statement and payslip from your employer for the previous 3 months in a PDF format, just like for the previous level you can merge this into a single document. You can see the list of acceptable documents and how they should be uploaded below, but keep in mind that we would need a bank statement and payslip for this specific case:
  333. [App: Article Inserter]
  334.  
  335. If there is anything else that you need help with, let us know.
  336.  
  337. --- June 6, 2025 ---
  338.  
  339. 07:29 AM | cryptomas091: I have uploaded utility bills and they are rejected. Im asking for the reason they got rejected in my last 3 messages. Why is it so difficult to comprehend ?
  340.  
  341. 08:12 AM | AleksaS from Stake.com: Hi there.
  342.  
  343. Thank you for reaching out.
  344.  
  345. Allow me a few minutes to check that for you, please.
  346.  
  347. 08:17 AM | AleksaS from Stake.com: Thank you for your patience.
  348.  
  349. Keep in mind that the Support Team is not in charge of the verification procedure, and that we have no insight into why your documents were rejected.
  350.  
  351. You may check the Verification Page, as our team in charge has provided you with useful information there.
  352.  
  353. From what we can see, you will have to submit original utility bills showing consumption and proof that you have paid those bills.
  354.  
  355. 09:04 AM | cryptomas091: I did submit original bills along with proof of payment. If support team can not help, let me know who I can reach out to. This is my only point of contact as of now
  356.  
  357. 09:06 AM | cryptomas091: Previously i have submitted bank statements, loan letters and you said you only accept utility bills for this case. I submitted utility bills and now you have rejected them too. Atleast you have to give a valid reason why they're rejected?
  358.  
  359. 09:06 AM | cryptomas091: And in the days of real time verification, why are you taking 24-48 hours to verify each time I upload something?
  360.  
  361. 09:13 AM | AleksaS from Stake.com: Kindly note that there is no option to contact the team in charge of verification.
  362.  
  363. Regarding verification, the verification procedure can take up to 3 business days.
  364.  
  365. However, due to the nature of restrictions set on your account, feel free to contact us when you submit your document, as we should be able to speed up the procedure for you.
  366.  
  367. Kindly check my previous message, as we have provided you with the update from our team in charge, where they provided you with the documents you have to submit.
  368.  
  369. 09:53 AM | cryptomas091: My problem is that they are rejecting my documents without a reason. And you are not giving me a valid reason. Without knowing what is the issue with the documents, this process could go on and on forever
  370.  
  371. 09:54 AM | cryptomas091: I have submitted the documents that you have asked for.
  372.  
  373. 09:54 AM | cryptomas091: and they got rejected
  374.  
  375. 09:54 AM | cryptomas091: now what ?
  376.  
  377. 09:56 AM | AleksaS from Stake.com: From what we can see, your last submission was not reviewed yet.
  378.  
  379. 10:02 AM | AleksaS from Stake.com: After checking with the team in charge, your documents were rejected since you have submitted the same document as the last time.
  380.  
  381. To verify, please submit the utility bill where the consumption is visible and the payment receipts for the bills.
  382.  
  383. 11:44 AM | cryptomas091: ofcourse. Where will I get a different bill from.? The uploaded bill clearly shows my name, utility and payment proof
  384.  
  385. 11:44 AM | cryptomas091: What else do they want ?
  386.  
  387. 11:50 AM | AleksaS from Stake.com: Kindly check my previous message and your Verification Page, as there you can see all the required information mentioned.
  388.  
  389. 11:52 AM | cryptomas091: that didn't help unfortunately
  390.  
  391. 11:52 AM | cryptomas091: i need more information on the rejection
  392.  
  393. 11:52 AM | AleksaS from Stake.com: We are sorry, but we are unable to provide you with any further information.
  394.  
  395. 01:52 PM | cryptomas091: So what happens to my money that is stuck in the account if you keep rejecting my documents?
  396.  
  397. 01:54 PM | AleksaS from Stake.com: The funds will stay in your account until you complete the required verification.
  398.  
  399. To complete your verification, please submit the documents our team has advised you to.
  400.  
  401. 03:32 PM | cryptomas091: I have already submitted them. Again and again. As advisee by you. for the last one month. Im clueless as to what is missing in my submissions. And you're not helping one bit. I feel cheated
  402.  
  403. 03:43 PM | cryptomas091: I have submitted again. The bills are for the last 3 months, which clearly shows my name and utility. It's an electricity bill. you can also see the full meter details. It's issued by the Telangana state electricity board - https://tgsouthernpower.org/
  404. It also includes the proof of payments. One of the way that I can pay the bills is using the phonepe app which I normally use. You can see this under the 7th point on this page - https://tgsouthernpower.org/electricitybillpayonline
  405. I don't know what else to provide and what else is missing. If you reject it this time, please tell me what is missing in these bills. Because,
  406. 1. They are utility bills(electricity)
  407. 2. They are for the past 3 months(May, April, March)
  408. 3. They are on my name
  409. 4. The show clear details
  410. 5. They include proof of payment
  411. Just as advised by you and the pages that you shared.
  412.  
  413. 09:25 PM | BogdanTo from Stake.com: Hey there!
  414.  
  415. Thank you for reaching out to us!
  416. ​
  417. Allow me a moment please .
  418.  
  419. 09:58 PM | BogdanTo from Stake.com: Your level 3 verification was a success.
  420.  
  421. Your level 4 verification needs your attention now.
  422.  
  423. For level 4 please check our article below:
  424.  
  425. ​
  426. [App: Article Inserter]
  427.  
  428. Proceed to our verification page:https://stake.com/settings/verification
  429.  
  430. --- June 7, 2025 ---
  431.  
  432. 08:53 AM | cryptomas091: Thanks. Can you ask them to check my Level 4 documents ?
  433.  
  434. 09:43 AM | JovanaT from Stake.com: Hi there,
  435.  
  436. I will take over from here. 😊
  437.  
  438. Kindly allow me a few moments, please.
  439.  
  440. 09:44 AM | JovanaT from Stake.com: To help speed up the verification for you, we've sent a message to our team about it.
  441.  
  442. From this point, it shouldn't take more than 30 minutes before your data is checked.
  443.  
  444. We will notify you when there is an update.
  445.  
  446. 10:34 AM | JovanaT from Stake.com: Thank you for your kind patience.
  447.  
  448. Your verification has been rejected.
  449.  
  450. Please upload an original document:
  451. [App: Article Inserter]
  452.  
  453. If you require anything else, please let us know.
  454.  
  455. 11:13 AM | cryptomas091: I have submitted my last 3 paystubs along with bank statements. They asked me to submit a different document. I submitted my investment statements that clearly shows all the brokerage details like mentioned in the link that you shared. Can you ask them to review again ?
  456.  
  457. 11:14 AM | cryptomas091: It shouldn't be this difficult to verify someone who has submitted all possible documentation including id cards, utility bills, bank statements, pay slips, tax statements. What else can I submit to get past this verification I don't know.
  458.  
  459. 03:24 PM | cryptomas091: Can you please ask them to verify again ?
  460.  
  461. 12:14 AM | DavidLaz from Stake.com: Hello there.
  462.  
  463. Thank you for contacting us!
  464.  
  465. Sorry for the delay in response.
  466.  
  467. We forwarded your verification request to our team in charge.
  468.  
  469. You should receive notification in short time.
  470.  
  471. In the meantime, if you have any additional questions, please let us know.
  472.  
  473. --- June 8, 2025 ---
  474.  
  475. 08:53 AM | cryptomas091: Rejected again saying that the validity is suspicious. I have uploaded contract notes downloaded from the official zerodha website zerodha.com who is the largest broker in India. Not sure what is suspicious about it. This whole process is very painful!
  476.  
  477. 08:53 AM | cryptomas091: I have now uploaded my investment statements from SBI. Could you ask them to verify again ?
  478.  
  479. 02:23 PM | NikolaPe from Stake.com: Hi there!
  480.  
  481. Thank you for reaching out.
  482.  
  483. Please allow me a few moments.
  484.  
  485. 02:32 PM | NikolaPe from Stake.com: To help speed up the verification for you, we've sent a message to our team about it.
  486.  
  487. Please keep an eye on the verification page itself for an update on your status.
  488.  
  489. In case your documents get rejected, there will be a reason from our team on your verification page, and you can use that info to upload your documents correctly next time.
  490.  
  491. 03:37 PM | cryptomas091: They have rejected again asking to upload bank statement and payslips, which is what I have uploaded the first time
  492.  
  493. 03:38 PM | cryptomas091: I have uploaded again. could you please kindly ask them to verify ?
  494.  
  495. 08:13 PM | StefanCol from Stake.com: Hey there!
  496. ​
  497. Thank you for reaching out to us!
  498. ​
  499. To help speed up the verification for you, we've sent a message to our team about it.
  500.  
  501. From this point, it shouldn't take more than 30 minutes before your data is checked.
  502.  
  503. Please keep an eye on the verification page itself for an update on your status.
  504.  
  505. https://stake.com/settings/verification (https://stake.com/settings/verification)
  506.  
  507. In case your documents get rejected, there will be a reason from our team on your verification page, and you can use that info to upload your documents correctly next time.
  508.  
  509. 08:59 PM | StefanCol from Stake.com: Hello again.
  510.  
  511. Our team has informed us that your Level 4 verification was rejected because the payslip you submitted cannot be accepted in a digital format.
  512.  
  513. Please upload your bank statement along with the payslip for the last three months.
  514.  
  515. The payslip must be signed and stamped by the authority that issued the document.
  516.  
  517. You can submit your documents via the following link: https://stake.com/settings/verification
  518.  
  519. Once you submit your documents, please contact us.
  520.  
  521. --- June 9, 2025 ---
  522.  
  523. 09:24 AM | cryptomas091: I'm a freelancer who invoices my client. I don't get payslips. All i submit address digital invoices
  524.  
  525. 12:38 PM | cryptomas091: could you ask them to verify again ?
  526.  
  527. 12:38 PM | cryptomas091: i submitted the invoices along with proof of payments
  528.  
  529. 03:08 PM | cryptomas091: Hi, could you please speed this up ? this has been dragging for a while now
  530.  
  531. 03:09 PM | cryptomas091: my money is stuck and I just want to withdraw it
  532.  
  533. 04:04 PM | DusanPe from Stake.com: Hey there.
  534.  
  535. We have sent this to our team in charge along with an explanation of your situation.
  536.  
  537. We kindly ask for some patience until they review your submision and make a decision.
  538.  
  539. Kindly note that, if your submision is rejected, what ever their requirement is you will have to comply with it as we can not inflence their processes.
  540.  
  541. If you have any other issues, let us know.
  542.  
  543. 04:29 PM | DusanPe from Stake.com: Sadly our team has rejected your Level 4 verification as the documents you have provided look suspicious.
  544.  
  545. Kindly upload something from the article below as requested by the team in charge.
  546.  
  547. [App: Article Inserter]
  548.  
  549. If you have any other issues, let us know.
  550.  
  551. 05:13 PM | cryptomas091: You're making me run in circles holding my money in the account! When i submit payslips and bank statements, you are saying they are suspicious. when I'm submitting investment statements, you're asking me to submit payslips. What should I do now ?
  552.  
  553. 05:20 PM | DusanPe from Stake.com: As previously stated, you should submit something from the list of acceptable documents in an acceptable format as requested by the team in charge.
  554.  
  555. We can not influence their decisions as they are the only ones that deal with verification.
  556.  
  557. We can only tell you what they have informed us to advise you.
  558.  
  559. Kindly proceed as advised.
  560.  
  561. If you have any other issues, let us know.
  562.  
  563. 07:21 PM | cryptomas091: I have now submitted a signed payslip from my client. My client has also mentioned that you can verify their authenticity of by visiting their website indiesoft.nl and that they are registered officially on the Dutch chamber of commerce website - kvk.nl
  564.  
  565. 07:22 PM | cryptomas091: Please speed up the verification process and release my money. I'm running out of options at the moment.
  566.  
  567. 07:29 PM | DusanPe from Stake.com: We have sent it again to the team in charge.
  568.  
  569. As soon as they give us any response back, we will contact you with more info.
  570.  
  571. If you have any other issues, let us know.
  572.  
  573. 10:25 PM | cryptomas091: My account has been permanently deleted now mentioning that I've breached terms. I don't get it. What did I do wrong ? And what happens to my money now ?
  574.  
  575. 10:32 PM | DusanPe from Stake.com: You have been permanently prohibited from using our platform as a result of violating our Terms of Service.
  576.  
  577. You are no longer able to use our platform.
  578.  
  579. This decision is permanent, and we are unable to change it.
  580.  
  581. We wish you all the best in the future.
  582.  
  583. 10:34 PM | cryptomas091: Can you give me a clear explanation of the terms that I've breached ?
  584.  
  585. 10:34 PM | cryptomas091: You don't have to change any thing. Just give me my money back
  586.  
  587. 10:34 PM | cryptomas091: you can't withhold my money after wasting 3 weeks of my time and illegally collecting a whole bunch of personal documentation
  588.  
  589. 10:35 PM | cryptomas091: I need a written explanation of the terms that I've violated and you're obliged to provide me those terms
  590.  
  591. ---
  592. Exported from Stake.com on June 9, 2025 at 10:40 PM Belgrade time CEST (GMT+0200)
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