961600

 Daniel R. (Listening)
 Deepika: Hi, my name is Deepika. How may I help you?
 2394865355: hi, did u get the message i wrote regarding the account/email/password issues i have or do i need to go through it again?
 Deepika: Please wait let me check.
 2394865355: i have it in an email i sent to a couple of EA support addresses otherwise, i can just copy -> paste
 Deepika: Okay.
 Deepika: Please wait
 2394865355: The email address registered for my bf bc2 account and bf2 and bioware account is axe@immortal.com, which is a no longer valid email domain. I cant access any emails going to that address at all. It was an old email address I used pre Windows Live and I still use it for Windows Live/XBL-services.
 2394865355: So i cannot reset my own account basically for axe@immortal.com since i do not recieve the emails since the email domain is no longer online, i cannot login with the last password i had for that account either.
 2394865355: can i have the password reset manually or can i get the "reset password" email sent to my k.axelsund@hotmail.com account which I can use?`I'll be happy to provide proof that I am the creator of the axe@immortal.com account if I can.
 Deepika: Let me check your account.
 2394865355: As it stands now, i cannot login to bf2/bf2142/bc2/vietnam/ or redeem dragon age codes since i cannot get the reset password emails.
 2394865355: thanks
 2394865355: i think i may have locked the axe@immortal.com account since i tried to login with the account on the 30th of june and thats when i noticed the problem. I tried like all combinations i have that time, and didnt take the time until now when I tried again for Vietnam
 Deepika: Okay
 Deepika: Please provide me the date of birth associated to this account "axe@immortal.com "
 2394865355: I hope it'
 2394865355: *s
 2394865355: 19th of april 1981
 2394865355: since thats when i was born ;-)
 Deepika: Okay
 Deepika: Let me check
 2394865355: any other security questions i can try to answer meanwhile?
 Deepika: Please wait.
 2394865355: k
 Deepika: To help you get an effective solution, what I’m going to do for you is, escalate this issue to Level 2. Level 2 is well-equipped with the resources needed to handle your issue. It might take a while before you get connected; we appreciate your patience and cooperation
 2394865355: Ok, will the chat automatically connect or do i need to do something? is this saved as a log so that level 2 support can see the info or do i need to save it myself`?
 Deepika: Please stay online I am connecting you now.
 Deepika has disconnected.
 Daniel R.: Hi, my name is Daniel R.. How may I help you?
 Daniel R.: Please give me a moment while I review the Chat Log so that I can understand exactly what the issue you are having is today and the troubleshooting steps that have already been done. Your time is very valuable to me and I do not want to waste it by doing troubleshooting steps we have already followed through with.
 2394865355: ok
 Daniel R.: Please take note of the following Chat ID: [961600]. This will be very important if you happen to get disconnected anytime during this chat or need to refer back to this same issue. You can always get back in contact with Live Chat and give the next Agent your ID so you do not need to re-explain anything.
 2394865355: ok
 Daniel R.: So the Battlefield games are all on this account axe@immortal.com?
 2394865355: bf2/special forces/bf2142/bc2/vietnam/ and i believe the dragon age ea social bioware whatever to call it is registered to that also but through XBL, dont know really how that is setup... so the answer would be yes, there are no games associated with k.axelsund@hotmail.com, that account was setup to get in touch with you guys.
 2394865355: dont remember how if me2 was registered to that though...
 Daniel R.: I am not seeing any battlefield accounts under that email or codes
 2394865355: erh ok
 Daniel R.: Could it be under a different email?
 2394865355: Morna@immortal.com?
 2394865355: i get a reset pw sent successfully message when trying the "forgot pw" function and trying to logon through ea.com...
 2394865355: with axe@immortal.com that is
 2394865355: and if i try to use my bc2 steam key to register with a new account i get that the bc2 key is in use by another account, which should be the @immortal.com addresses
 Daniel R.: One moment please
 Daniel R.: What is your XBOX Gamer Tag?
 2394865355: Morna666
 2394865355: but god bew with me ;-)
 2394865355: *
 2394865355: *be
 Daniel R.: That is one the account axe@immortal.com
 2394865355: yep
 Daniel R.: Do you have your battlefield Bad Co 2 code?
 2394865355: from steam?
 2394865355: I seem to remember that the EULA for steam says that im not supposed to give keys to anyone... ;-)
 2394865355: or maybe that was specifically for STEAM personell?
 2394865355: ;-)
 2394865355: i have it, do you need it?
 Daniel R.: It will help me find where your account is
 2394865355: ok, so you want the product code? sorry for being an ass, i work with similar stuff so i reluctantly give it up because of security; AMRZ83BS86YE6WNK3ZZS
 Daniel R.: What is your soldiers name instead?
 Daniel R.: For Bad Co 2
 2394865355: Morna
 2394865355: AMRZ83BS86YE6WNK3ZZS is the product code for bc2
 2394865355: based in sweden
 2394865355: Where are you based? US?
 Daniel R.: It is on morna@immortal.com
 Daniel R.: We are in TX
 2394865355: same issue though, cant get the mails for that address since immortal.com is no longer available
 2394865355: ill just doublecheck one thing with that account, let me run through my passwords on ea.com
 2394865355: i should be able to login with that address there right?
 Daniel R.: Have you associated any games with this account yet? k.axelsund@hotmail.com
 2394865355: nope, cant login with that account and my usual 10 passwords
 2394865355: nope, and if i have, i dont care about them
 2394865355: how can the service send reset password emails to axe@immortal.com if it's not a valid account? maybe is by design? not telling if it fails or not?
 Daniel R.: I am going to change that email to k.axelsund123@hotmail.com and then change the Morna@immortal.com to k.axelsund@hotmail.com
 Daniel R.: Is that okay with you?
 2394865355: sweet
 2394865355: yes
 2394865355: plx
 2394865355: so i would reset the password how in this case?
 2394865355: give k.axelsund@hotmail.com as the valid email address to send resets to?
 Daniel R.: Yes I will send a reset password after it is changed
 Daniel R.: One moment please while I do this
 2394865355: to k.axelsund@hotmail.com? ok, thank you.
 2394865355: sure, take your time
 2394865355: will this take effect immediately or do i need to wait after the password has been reset for all the email address sync thing to happen?
 Daniel R.: I sent the password reset to k.axelsund@hotmail.com
 2394865355: ea mail address changed 2x, and new ea pw emails, got them
 2394865355: resetting it to personal pw, hang on
 Daniel R.: No problem
 2394865355: ok, its reset, should i be able to log in through bc2 now?
 2394865355: checking it
 Daniel R.: Yes
 2394865355: SSG MORNA IS AGAIN! whieee!!1 thx so much and turn on the AC bro, I bet its hot in tx.
 Daniel R.: No problem can I help you with anything else today?
 2394865355: have a beer for me
 Daniel R.: [Chat closed]