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- University of Phoenix MKT 438 Public Relations Study Guides and Answers
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- DESCRIPTION FOR THIS STUDY GUIDE:
- University of Phoenix
- MKT 438 Public Relations Study Guides and Answers
- This course provides an introduction to the field of public relations. Areas covered are media relations; promotion; tools used in developing public relations and publicity, and improving customer satisfaction; relationship-building strategies; and ethics and public relations.
- The Role of Public Relations
- Define public relations (PR).
- Analyze the relationship between PR and marketing.
- Analyze the similarities and differences between proactive and reactive PR.
- Create a PR Campaign.
- Strategic Planning and Public Relations
- Recommend strategies to build media relations and generate publicity.
- Demonstrate how publicity and advertising can be integrated to create an effective PR Campaign.
- Evaluate the effectiveness of a PR Campaign.
- Explain the organizational and societal functions of PR.
- Communicating with Internal and External Publics
- Differentiate between internal and external publics.
- Evaluate the effectiveness of communication between an organization and its publics.
- Evaluate the benefits and risks of using various PR communications tools and techniques to inform, influence, and motivate publics.
- Crisis Management
- Explain the need for a proactive crisis management plan.
- Examine the role of PR in reactive crisis management.
- Trends in Public Relations
- Analyze the impact of technology and globalization on PR.
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