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- Open-ended Questions
- • Clarifying: improving the clarity of a message or statement; encouraging more elaboration – “How exactly would you like this done?”
- • Reflective: challenging basic assumptions – “Why do we always do it this way?” “Has this ever been tried?”
- • Probing: Getting more details; going deeper – “Can you elaborate on why this is happening?”
- • Creating connections: asking for systems perspectives – “What will be the consequences of this action?”
- • Exploratory: opening up new avenues and insights that lead to new explorations – “Have you considered such a source?”
- • Analytical: examining cause and effect, not just symptoms – “Why has this happened?”
- • Affective: encouraging sharing of feelings – “How do you feel/how excited are you about this strategy?
- 1. What do you think about ..?
- 2. What more could you say about .?
- 3. What might happen if ..?
- 4. Why do you think it is not feasible to ?
- 5. How you intend to resolve this issue ?
- 6. When would be the best time to invest in ..?
- 7. When you say “difficult,” what do you mean?
- 8. How will you use the information?
- 9. Where are possibilities have you left out?
- 10. What are you trying to understand?
- Closed Questions
- • Limit debate and make decisions – “Is the team ready to make a decision?”
- • Find out specific information -- “ When is the proposal due?”
- Follow-up Questions
- • Leading Questions – “Isn’t it true ?”
- • Multiple-Choice Questions – When the team doesn’t make the proper connection desired by the coach. Feels like an interrogation.
- • Judgmental Questions –
- – Why did you make mistakes on this issue?
- – Can someone help Andrew understand this point?
- – Why is the team taking so long to come up with a solution?
- • Identify preferences – “Does the team like Plan A or Plan B?”
- 1. Commitment to ask questions
- 2. Courage and authenticity
- 3. Timing for questions
- 4. Active listening
- • Being able to hear what is said as well as what is not being said
- • Requires astute observation and note- taking to be in touch and in tune with who is saying what, how, when and to whom
- 5. Strong commitment to learning
- • Belief that learning is critical to improving actions, and that questions are the best way to enable others and self to learn
- • Great leaders are eager to see individuals, groups and organizations learn
- 6. Positive, supportive attitude toward others
- • Concerned with the well-being of each person
- • Committed to their success
- • Empathetic and supportive
- • See the potential in each person
- • Believe that everyone can change and learn
- 7. Self-awareness and Self-confidence
- • Questioner is cognizant of his/her strengths and limitations, and the impact of his questions
- • Confident, yet humble when asking questions
- • Willing to learn and change self
- • Can handle rivalries, distrust and anger
- • Recognizes the power and importance of questions
- The Architecture for Great Questions
- 1. Linguisticconstructionofthequestion,in order of generating reflection – what, when, where, which, how, why
- 2. Scopeofthequestion–individual, group, organization, community, nation, global
- 3. Assumptionswithinquestions–explicit, implicit, altering; e.g., “How would we approach this problem if we were engineers?
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