Me: Well, let's take a look at this case
The listings we provided in the list were deleted from the Amazon catalogue
we were matching them as one of the sellers
Sushil: Okay, please allow me a moment to review the case.
Thank you!
Thank you for waiting!
I have reviewed the case and found that your concern is regarding product listings.
In this regards, I would like to inform you that our Brand Protection Team was looking into the details of the ASINs you have provided.
And also found that you are trying to sell products compatible with Buick.
In this case, our concern team inform you to update the Title for each of the ASINs in the excel file you have shared with us using Compatible/replacement terms as per Amazon listing Policy."
Me: Those were not our listings though, so we have no way to recreate them
Sushil: Request you to please follow the below Reference to correct the Title for your ASINs :
[Third Party Brand] + "Compatible" + [Product]/"Replacement for", if applicable + [Brand] + [Model Name], if applicable.
Me: We did not create them originally, we were just matching them
Sushil: In this regards, I would like to inform you that our concern team is currently working on your case. Once they resolve the case, they will write back to you with resolution via email shortly.
Me: Wait, what?
Sushil: As this case is locked by our concern team, I am not able to go further investigation on this case.
Me: Why is it locked?
Will those listings be restored by Amazon or were they deleted permanently?
Sushil: As we are not the right department to handle this kind of case, our concern team locked the case for better assistance.
Me: How does locking the case provide better assistance?
Sushil: Please understand me that this case is currently locked by the right owner of this case. As you have also reopen this case, we are unable to go further investigation on this case. However, please do not worry that I will provide all the information you provided to our concern team.
Me: What will the concern team do exactly?
So far you just told me what was already written in the case
Sushil: Yes, as we are not he right owner for this case, we are unable to investigate on this case. Hence. I copy and paste what our concern team informed you earlier.
Me: So why are we having this conversation? Shouldn't I be speaking with the Concern Team?
If you have no access to the case
Sushil: Yes, you can contact our seller support team through phone call. When you call, please do not forget to provide this case id
5131921781
Should you need further assistance regarding this concern, please feel free to contact us and we will be glad to further assist you. You can contact us by telephone 7 days a week between 5:00am and 6:00pm Pacific Time. Initiate phone calls from the Amazon.com website, using the click-to-call feature:
1. Click the "By phone" button in the "Contact Us" box found on the right side of seller Help pages:
http://www.amazon.com/gp/help/customer/...(See full link)
2. If you are not yet signed in, please sign in at this point. This will provide us with your account information and allow us to assist you as quickly as possible.
3. If the "Request call back" form does not pop up, click the "Call me" button.
4. Fill out the short "Request call back" form, and click Submit.
We'll call you and assist with your questions and concerns.
You might also want to visit our Help Pages to stay current on topics that interest you:
https://sellercentral.amazon.com/gp/hel...(See full link)
Me: So through the phone, will I be speaking to the 'concern team' ?
Sushil: They will also not able to connect you the right person who is handling this case. However, if you mention the case id, they will definitely help you out to fixed from this issue.