Dear Jaroslav Samko,
Thanks for your email. To help you as quickly as possible, here is some information we feel will suit your needs.
A. How do I open a dispute?
B. Why can I not open a dispute anymore?
C. How do I know if an email is from PayPal?
This email is an automated response, designed to try and answer your questions as quickly as possible. If you'd like more information, simply reply to this email with as many details about your situation as possible. Your query will be prioritised and we will get back to you as soon as we can.
Yours Sincerely,
PayPal
A. How can I open a dispute?
By opening a dispute, you can communicate directly with your seller to work out the problem. If you're unable to resolve your dispute with the seller, and you have taken all steps to come to a resolution, you may then escalate your dispute to a claim. This means PayPal will review the case and decide whether you are eligible for a refund.
You can open two types of disputes with PayPal - 'Non Receipt' (for items you have not received) and 'Significantly Not As Described' (for items that differ significantly from the original item description). If you wish to open a dispute for non receipt of your item, please wait a reasonable period for your item to arrive.
You have 1 days from the transaction date to open a dispute.
Here's how to open a dispute:
1. Go to www.paypal.com and log in to your account.
2. Click 'Resolution Center' near the top of the page.
3. Click 'Dispute a Transaction.'
4. Select 'Item dispute' and click 'Continue.'
5. Click 'Find transaction ID.'
6. Click the Transaction ID next to the transaction you want to dispute, then click 'Continue.'
7. Select the reason for your dispute, and then click 'Continue.'
8. Enter additional information on the 'Provide Additional Information' page, and then click 'Continue.'
9. Click 'Go to Resolution Center.'
After the dispute is opened, you have 20 days to communicate with the seller. If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim in your Resolution Center.
To escalate a dispute, follow the steps below:
1. Log in to your PayPal account at www.paypal.com.
2. Click 'Resolution Centre' near the top of the page.
3. Click 'View' next to the dispute you want to escalate.
4. Click 'Escalate this dispute to a PayPal claim' near the bottom of the page.
5. Follow the instructions.
6. Click 'Escalate to a Claim'.
Note:
• To learn more about PayPal Buyer Protection, click 'Legal Agreements' at the bottom of any PayPal page, then click 'PayPal User Agreement.'
• If you do not escalate your dispute to a claim within 20 days, the case will be closed without a refund.
B. Why can I not open a dispute anymore?
You need to open a dispute within the 180-day deadline in which PayPal can investigate buyer complaints.

This timeframe is outlined in our legal agreements and as such, we cannot investigate a dispute that was opened 180 days or more after the payment. We cap the timeframe for opening a buyer complaint to let sellers know that they should keep their postal information and other relevant transaction details for this period. We have found that in most cases 180 days is a sufficient timeframe for a buyer to notify PayPal that they have not received their item, or that there is a problem with the item that they have received.

Although we cannot investigate a transaction after these timeframes, you can open a buyer dispute. Your dispute will be noted on the seller's records. This may encourage your seller to communicate with you and try to reach a resolution in this matter. In some exceptional cases, we may be able to investigate the claim at a later time. This normally only occurs if we receive a large volume of complaints against the seller.

Here's how to open a dispute:
1. Go to www.paypal.com and log in to your account.
2. Click 'Resolution Center' near the top of the page.
3. Click 'Dispute a Transaction.'
4. Select the transaction you want to dispute, then click 'Continue.'
5. Select the reason for your dispute, and then click 'Continue.'
6. Enter additional information on the 'Provide Additional Information' page, and then click 'Continue.'
7. Click 'Go to Resolution Center.'
If you'd like more information, please have a look at our User Agreement. You can find it by clicking on the 'Legal Agreements' link at the bottom of any PayPal page.
C. How do I know if an email is from PayPal?
Fake emails, also known as phishing emails, attempt to collect your personal and financial information. These fake emails often link to fake websites that encourage you to enter personal information (for example, credit card numbers, passport or driving licence number, and account passwords).
You'll know that an email is not from PayPal when:
• The email uses a generic greeting like 'Dear user' or 'Hello, PayPal member.' We always address you by your first name and last name or the business name on your PayPal account.
• The email requests financial and other personal information. For example, an email from PayPal never asks for the numbers of your bank account, debit or credit card, or driving licence. We also don't request your email addresses, your full name, your account password, or the answers to your PayPal security questions.
• The email includes an attachment or a software update to install on your computer.
If you think you've received a phishing email, forward it to spoof@paypal.com. Then delete the fake email from your inbox.

To learn more about fake emails or websites and online safety, log in to your account and click 'Security Center'.

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