Hello,

Your account kpierreh on gator4003.hostgator.com has been overusing CPU resources for an extended period of time and has been disabled in order to ensure continued performance and stability of the server. While we do limit each account to no more than 25% of a system's CPU in our terms of service, we do not actively disable accounts until they greatly exceed that number, which is what happened in this case.

Unfortunately, there is no way of predicting an account's resource usage in advance. A sudden increase in traffic, a bot crawl, or a change in site activity can cause a site to dramatically increase its resource usage in an instant. When this happens, the server's ability to function properly is jeopardized, and we must, by necessity, restrict the source of the problem to keep the server functioning.

Please take a moment to review this email in full as it contains important information and resources to assist you in resolving this issue. Please note that this permanent restriction requires you take further actions to gain access to and resolve the issues on your account.

-How can you resolve the issue?
We have two solutions available. Moving the account to a dedicated server, which will allow far greater hardware resources or you may try following some of our tutorials for optimizing popular scripts. http://support.hostgator.com/articles/specialized-help/technical/optimize-cpu-resource-usage. If you feel your scripts have already been optimized, it may simply be time to consider the hardware upgrade.

-Important note
While an upgrade to a dedicated server would increase resource availability, an upgrade to a VPS would not, in most cases. A VPS offers a root environment in which custom installs and configurations can be made, but only the very highest level VPS packages offer the same level of server resources available on your current plan. Moving to a VPS in this circumstance would likely make the problem worse, rather than better. Additionally, our cloud platform is also a shared environment, and does not offer an increase in available resources.

-What do I do next?
If you reply back to this email with your IP address (http://www.hostgator.com/ip.shtml) we will be more than happy to go ahead and enable HTTP access for you, allowing you to safely work on the script while minimizing the negative effects on the server and its other users. If your IP address changes frequently, you can reply back requesting password-based restrictions.

-How does a CPU issue occur?
Many times popular scripts may perform inefficient tasks repeatedly leading to CPU overuse. Below please find helpful articles outlining resource restrictions set on HostGator accounts:
https://support.hostgator.com/articles/pre-sales-policies/rules-terms-of-service/cpu-resource-restriction
https://support.hostgator.com/articles/pre-sales-policies/rules-terms-of-service/cpu-resource-usage

-How can I rate-limit search engine crawlers?
All major crawlers respect robots.txt to restrict them from crawling certain pages. Additional steps may be needed to limit the rate at which Googlebot and Bingbot craw your site:
http://support.hostgator.com/articles/hosting-guide/lets-get-started/how-to-use-robots-txt
http://support.hostgator.com/articles/telling-google-how-often-to-crawl-your-website
http://support.hostgator.com/articles/telling-the-bing-network-how-often-to-crawl-your-website

CPU Seconds used in the past hour: 2862.6, 80% CPU
Mon Dec 3 11:01:33 CST 2018
Running Processes:
kpierreh 165607 0.0 0.0 43892 5476 ? S 10:33 0:00 dovecot/imap [[email protected] 111.65.47.100]

Running Queries:

Open connections

Current Site Requests:

Reference: ui
Server: gator4003.hostgator.com
Brand: hostgator
Srv. Type: cpanel
Created: Fri Jul 3 02:50:28 2015
Acct Type: Shared
Plan: Baby Croc
User: kpierreh
U. Domain: thepeakcambodia.com
Email: [email protected]
IP: 192.185.16.245 (shared)

Doc Root: /home4/kpierreh/public_html
Shell: /usr/local/cpanel/bin/jailshell

Inodes: 385753 (warning)
LimitPHP: Limit file exists. (warning)
Varnish: thepeakcambodia.com is cached. (warning)
Varnish: thepeakphnompenh.thepeakcambodia.com is cached. (warning)
Varnish: the-bridge-cambodia.thepeakcambodia.com is cached. (warning)
Varnish: marinewharfeast.thepeakcambodia.com is cached. (warning)
Varnish: leedonresidence.thepeakcambodia.com is cached. (warning)
Varnish: royalwharflondon.thepeakcambodia.com is cached. (warning)
Varnish: thomsonimpressionscondo.thepeakcambodia.com is cached. (warning)
Varnish: vistaverde-vietnam.thepeakcambodia.com is cached. (warning)
Varnish: centrium-square.thepeakcambodia.com is cached. (warning)
Varnish: 183longhauscondo.thepeakcambodia.com is cached. (warning)
Varnish: sturdeeresidencescondo.thepeakcambodia.com is cached. (warning)
Varnish: lake-grande-condo.thepeakcambodia.com is cached. (warning)
Varnish: lexiconlondon.thepeakcambodia.com is cached. (warning)
Varnish: stars-of-kovan.thepeakcambodia.com is cached. (warning)
Varnish: londonnewapartments.thepeakcambodia.com is cached. (warning)
Varnish: t-space-tampines.thepeakcambodia.com is cached. (warning)
Varnish: the-asana-condo.thepeakcambodia.com is cached. (warning)
Varnish: estella-heights.thepeakcambodia.com is cached. (warning)
Varnish: 21-angullia-park.thepeakcambodia.com is cached. (warning)
Varnish: forest-woods.thepeakcambodia.com is cached. (warning)
Varnish: alexresidencescondo.thepeakcambodia.com is cached. (warning)
Varnish: citunqmanchester.thepeakcambodia.com is cached. (warning)
Varnish: wingtai-lenouvelardmore.thepeakcambodia.com is cached. (warning)
Varnish: wallichresidencesingapore.thepeakcambodia.com is cached. (warning)
Varnish: commonwealthtowerslaunch.thepeakcambodia.com is cached. (warning)
Varnish: newfuturacondo.thepeakcambodia.com is cached. (warning)
Varnish: martinmodern.thepeakcambodia.com is cached. (warning)
Varnish: kingsford-waterbay.thepeakcambodia.com is cached. (warning)
Varnish: gramercy-park-cdl.thepeakcambodia.com is cached. (warning)
Varnish: theorientcondo.thepeakcambodia.com is cached. (warning)
Varnish: artracondoredhill.thepeakcambodia.com is cached. (warning)
Varnish: oxleytowerklcc.thepeakcambodia.com is cached. (warning)
Varnish: 8saintthomas-condo.thepeakcambodia.com is cached. (warning)
Varnish: thequeenspeakofficial.thepeakcambodia.com is cached. (warning)
Varnish: southbeachresidencesofficial.thepeakcambodia.com is cached. (warning)
Varnish: nimcollectionofficial.thepeakcambodia.com is cached. (warning)
Varnish: hamiltonscottsofficial.thepeakcambodia.com is cached. (warning)
Varnish: investvietnamproperty.thepeakcambodia.com is cached. (warning)
Varnish: thesummervietnam.com.thepeakcambodia.com is cached. (warning)
Varnish: sosofitelresidenceskl.thepeakcambodia.com is cached. (warning)
Varnish: delasolvietnam.thepeakcambodia.com is cached. (warning)
Varnish: kallangriversideofficial.thepeakcambodia.com is cached. (warning)
Varnish: onedraycottofficial.thepeakcambodia.com is cached. (warning)
Varnish: thegatewaycambodia.thepeakcambodia.com is cached. (warning)
Varnish: stirlingresidences-official.thepeakcambodia.com is cached. (warning)
Varnish: epicliverpool.thepeakcambodia.com is cached. (warning)
Varnish: monjervoiscondo.thepeakcambodia.com is cached. (warning)
Varnish: ancoatsgardensmanchester.thepeakcambodia.com is cached. (warning)
Varnish: royalsquaresingapore.thepeakcambodia.com is cached. (warning)
Varnish: morgantowercambodia.thepeakcambodia.com is cached. (warning)


Snapshot 1
kpierreh 165607 0.0 0.0 43892 5476 ? S 10:33 0:00 dovecot/imap [[email protected] 111.65.47.100]

Snapshot 2
kpierreh 165607 0.0 0.0 43892 5476 ? S 10:33 0:00 dovecot/imap [[email protected] 111.65.47.100]

Snapshot 3
kpierreh 165607 0.0 0.0 43892 5476 ? S 10:33 0:00 dovecot/imap [[email protected] 111.65.47.100]

Snapshot 4
kpierreh 165607 0.0 0.0 43892 5476 ? S 10:33 0:00 dovecot/imap [[email protected] 111.65.47.100]

Snapshot 5
kpierreh 165607 0.0 0.0 43892 5476 ? S 10:33 0:00 dovecot/imap [[email protected] 111.65.47.100]

Current load: 11:01:34 up 60 days, 13:53, 0 users, load average: 0.04, 0.01, 0.00