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From: "Blizzard Entertainment" <Newsletter@email.blizzard.com>
To: <******@mail.ru>
Subject: Character and Item Restoration Policy
Date: Sat, 24 Apr 2010 17:48:43 +0100
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Greetings,
As a part of our ongoing coverage of World of Warcraft: Cataclysm, we will start a global database upgrade. When this upgrade begins, we cannot accept any requests for character and item restoration.Please understand that due to the amount of content we support, our logs are not indefinite.

If you want to restore your character and item, tell us as soon as possible. We will strive to help whenever we can. This document serves to specifically describe how we will address these instances.
Virtual property lost for reasons beyond a players' control
If we can verify that your loss of virtual property was the direct result of:
A documented bug.
Data loss due to a problem with our service (unless due to a global database revert).
We will attempt to restore the virtual property.

Virtual Property lost that is essential to class development
If we can verify you have lost possession of an item (for any reason) that meets of the following categories:
Was previously in your inventory.
You are unable to recover yourself.
Is essential for proper class development (i.e. a quest reward needed to receive a class defining skill).
We will attempt to restore the virtual property.

Virtual property lost due to user error
If we can verify that your loss of virtual property was the direct result of:
Accidental deletion (characters, items, and in-game currency).
Accidental sale to a vendor.
Falling victim to a scam.
Any other user error.
We will attempt to restore the virtual property.
How to start the process
For us to be able to investigate your loss, please send us an email with the following information:
Battle.net account name
World of Warcraft account name
Character names
Realms the characters are on
Level, class, and race of the characters
Exact name of the items that were lost (if any)
The time and date of the loss (as precisely as possible)
How the items or characters were lost (if you know)
We reserve the right to refuse restoration if we feel an excessive number of requests have been made in this particular category or if an undue amount of time has passed since the item or character was lost.  We do not wish to encourage career victims, nor will we penalize players who legitimately make the occasional slip-up.  Although we understand that the occasional mistake can be made, please be aware that restorations are limited, not guaranteed, and are at the sole discretion of Blizzard Entertainment
If your particular case fits any of the above criteria, you may be eligible to receive assistance with the recovery of your lost goods. Due to many variables with investigating these claims, your reimbursement, if approved, may not be immediate. Keep in mind that a player and the account registered to him/her will be permitted a limited number of instances in which the GM staff will assist with property recovery. While we can restore items with random modifiers (of the Bear, of the Eagle, etc.), we cannot guarantee that you will receive the same modifier you had on your original item. We are also unable to restore enchantments or add-ons that these items may have possessed.
Thank you for your time and attention to this matter, and your continued interest in World of Warcraft.
Sincerely,
Blizzard Support Team

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<BODY>
<P>Greetings,</P>
<P>As a part of our ongoing coverage of World of Warcraft: Cataclysm, we will
start a global database upgrade. When this upgrade begins, we cannot accept any
requests for character and item restoration.Please understand that due to the
amount of content we support, our logs are not indefinite. <BR></P>
<P>If you want to restore your character and item, tell us as soon as possible.
We will strive to help whenever we can. This document serves to specifically
describe how we will address these instances.</P>
<P><FONT size=4><STRONG>Virtual property lost for reasons beyond a players'
control</STRONG></FONT></P>
<P>If we can verify that your loss of virtual property was the direct result
of:</P>
<UL>
  <LI>A documented bug.
  <LI>Data loss due to a problem with our service (unless due to a global
  database revert). </LI></UL>
<P>We will attempt to restore the virtual property.</P>
<H3><BR>Virtual Property lost that is essential to class development</H3>
<P>If we can verify you have lost possession of an item (for any reason) that
meets of the following categories:</P>
<UL>
  <LI>Was previously in your inventory.
  <LI>You are unable to recover yourself.
  <LI>Is essential for proper class development (i.e. a quest reward needed to
  receive a class defining skill). </LI></UL>
<P>We will attempt to restore the virtual property.</P>
<H3><BR>Virtual property lost due to user error</H3>
<P>If we can verify that your loss of virtual property was the direct result
of:</P>
<UL>
  <LI>Accidental deletion (characters, items, and in-game currency).
  <LI>Accidental sale to a vendor.
  <LI>Falling victim to a scam.
  <LI>Any other user error. </LI></UL>
<P>We will attempt to restore the virtual property.</P>
<P><STRONG><FONT size=4>How to start the process</FONT></STRONG></P>
<P>For us to be able to investigate your loss, please send us&nbsp;an email with
the following information:</P>
<UL>
  <LI>Battle.net account name
  <LI>World of Warcraft account name
  <LI>Character names
  <LI>Realms the characters are on
  <LI>Level, class, and race of the characters
  <LI>Exact name of the items that were lost (if any)
  <LI>The time and date of the loss (as precisely as possible)
  <LI>How the items or characters were lost (if you know)</LI></UL>
<P>We reserve the right to refuse restoration if we feel an excessive number of
requests have been made in this particular category or if an undue amount of
time has passed since the item or character was lost.&nbsp; We do not wish to
encourage career victims, nor will we penalize players who legitimately make the
occasional slip-up.&nbsp; Although we understand that the occasional mistake can
be made, please be aware that restorations are limited, not guaranteed, and are
at the sole discretion of Blizzard Entertainment</P>
<P>If your particular case fits any of the above criteria, you may be eligible
to receive assistance with the recovery of your lost goods. Due to many
variables with investigating these claims, your reimbursement, if approved, may
not be immediate. Keep in mind that a player and the account registered to
him/her will be permitted a limited number of instances in which the GM staff
will assist with property recovery. While we can restore items with random
modifiers (of the Bear, of the Eagle, etc.), we cannot guarantee that you will
receive the same modifier you had on your original item. We are also unable to
restore enchantments or add-ons that these items may have possessed.</P>
<P>Thank you for your time and attention to this matter, and your continued
interest in World of Warcraft. </P>
<P>Sincerely,</P>
<P>Blizzard Support Team</P></BODY></HTML>


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