Start Time: 06/01/2013 18:09:01
End Time: 06/01/2013 18:32:07
Operators: Adrian
Transcripts:
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Operator Adrian has joined the chat.
[18:09:01] Adrian: Hello Querijn. How may I help you?
Ticket S94701-T168356 is created. The chat transcript will be attached to this ticket after the transcript is saved by system.
[18:11:20] Querijn: Hello
[18:11:27] Querijn: I am trying to get the account details for one of my orders
[18:11:30] Querijn: It did not arrive
[18:12:14] Querijn: https://www.playerauctions.com/member/myorderdetail/?orderid=902285
[18:12:15] Querijn: This one
[18:12:18] Querijn: Order id 902285
[18:16:51] Adrian: One moment please while I check the details for you.
[18:17:23] Adrian: Thanks for waiting
[18:17:29] Adrian: As per checking, game account information already sent to you
[18:17:38] Adrian: I suggest you to check all folders/junk/spam
[18:17:41] Adrian: with regards to this matter
[18:17:47] Adrian: I will also resend the details for you
[18:20:53] Querijn: No that was the problem
[18:21:06] Querijn: When I should've gotten it, the server had some problems
[18:21:15] Querijn: this administrator said the details would be resent
[18:21:18] Querijn: But I didn't get them
[18:21:40] Adrian: try to check it again
[18:22:24] Adrian: email sent to [email protected]
[18:24:10] Querijn: Didn't get it yet
[18:24:11] Querijn: http://puu.sh/35MUT.png
[18:24:30] Querijn: It's not in any folder, but I don't have spam settings
[18:24:45] Querijn: and I did get the older messages
[18:26:00] Adrian: Try to refresh it Quirijn
[18:26:39] Querijn: I have
[18:26:48] Querijn: This is the webmail server
[18:26:48] Querijn: http://puu.sh/35MY5.png
[18:27:27] Querijn: I am truly not receiving it
[18:27:35] Adrian: In this stage Mate
[18:27:40] Adrian: I suggest you to file a dispute on the order
[18:27:52] Adrian: and contact the seller directly and ask him to send the account information directly to you.
[18:28:44] Querijn: Alright I will
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