CITsupport - Server

local SupportBOTName = "[CIT]Support BOT"
local SupportBOT = {
        ['ping'] = 'Pong',
        ['i need help'] = 'Hey, please state your issue so I can assist you.',
        ['help me'] = 'Hey, please state your issue so I can assist you.',
        ['how to earn money?'] = 'Hey, please press F1 > press the "help" tab and search for "How to make Money".',
        ['i need money'] = 'Hey, press F1 > press the "help" tab and search for "How to make Money".',
        ['how to get my vehicle back?'] = 'Press F2 > select the vehicle and click "Recover".',
        ['what is vip?'] = 'Press F1 > Click the "Help" tab and search for "what is VIP".',
}

--Permission Stuff
function OpenSupGUI(client, commandName)
    if (isGuestAccount(getPlayerAccount(client))) then
        return false
    end
    triggerClientEvent(client, "OnPlayerOpenGUI", client)
end
addCommandHandler("openticket", OpenSupGUI)

function OpenAIGUI(client, commandName)
    if (isGuestAccount(getPlayerAccount(client)) or not hasObjectPermissionTo(client, "command.staff", false)) then
        return false
    end
    triggerClientEvent(client, "OnPlayerOpenAIGUI", client)
end
addCommandHandler("aipanel", OpenAIGUI)

--Ticket Stuff
local tickets = {}  --Server side storage
local messages = {} --Server side storage

--Returns list of all tickets
function GetTickets()
    triggerClientEvent(client, "loadTickets", source, tickets)
end
addEvent("getTickets", true)
addEventHandler("getTickets", resourceRoot, GetTickets)

--Returns messages of one ticket
function GetTicket(ticketId)
    if (not ticketId or not messages[ticketId]) then
        return false
    end
    triggerClientEvent(client, "loadTicket", source, messages[ticketId])
end
addEvent("getTicket", true)
addEventHandler("getTicket", resourceRoot, GetTicket)

--Creates a new ticket, stores it in tickets list and it's messages
function AddTicket(ticket)
    if (not ticket) then
        return false
    end
    local ticketId = ticket[1]
    local ticketinfo = {ticket[1], ticket[2], ticket[3], getTickCount(), 0}
    tickets[ticketId] = ticketinfo
    messages[ticketId] = ticket[4]
    --Support BOT
    CallSupportBot(ticketId, ticket[4][1][3])
    GetTickets()
    for i, player in ipairs(getElementsByType("player")) do
        if (getTeamName(getPlayerTeam(player)) == "Staff") then
            outputChatBox("#B266FF(Support) #FFFFFFA new help ticket is created. Press J to view the ticket.", player, 255, 255, 255, true)
        end
    end
end
addEvent("addTicket", true)
addEventHandler("addTicket", resourceRoot, AddTicket)

--Delete player ticket
function DelTicket(ticket)
    if (not ticket or not tickets[ticket[1]] or not hasObjectPermissionTo(client, "command.staff", false)) then
        return false
    end
    tickets[ticket[1]] = nil
    messages[ticket[1]] = nil
    GetTickets()
end
addEvent("delTicket", true)
addEventHandler("delTicket", resourceRoot, DelTicket)

--Save a new message inside a ticket
function SendMessage(message)
    if (not message) then
        return false
    end
    local plrName = getPlayerName(client)
    local ticketId = message[1]
    if (not tickets[ticketId] or not messages[ticketId] or not hasObjectPermissionTo(client, "command.staff", false) or plrName ~= tickets[ticketId][3]) then
        return false
    end
    table.insert(messages[ticketId], message[2])
    --Support BOT
    CallSupportBot(ticketId, message[2][3])
    GetTicket(ticketId)
end
addEvent("sendMessage", true)
addEventHandler("sendMessage", resourceRoot, SendMessage)

--AI Function
function CallSupportBot(ticketId, message)
    if (not message or not tickets[ticketId] or not messages[ticketId]) then
        return false
    end
    --Support BOT
    local text = string.lower(message)
    if (SupportBOT[text]) then
        local aiMessage = {getTickCount(), SupportBOTName, SupportBOT[text]}
        table.insert(messages[ticketId], aiMessage)
        outputChatBox("#B266FF(Support) #FFFFFF"..SupportBOTName..": "..SupportBOT[text], client, 255, 255, 255, true)
    end
end

function SolveTicket(ticketId)
    if (getElementType(client) ~= "player") then
        return false
    end
    local plrName = getPlayerName(client)
    if (not ticketId or not tickets[ticketId] or not hasObjectPermissionTo(client, "command.staff", false) or plrName ~= tickets[ticketId][3]) then
        return false
    end
    tickets[ticketId][5] = 1 --1 means the ticket is solved, esle not solved.
    GetTickets()
end
addEvent("solveTicket", true)
addEventHandler("solveTicket", resourceRoot, SolveTicket)

--AI Database Input
function AddSupQ(text, msg)
    if (SupportBOT[text]) then
        outputChatBox("#FF0000[CIT]Support: #FFFFFFI already have that in my database.", client, 255, 255, 255, true)
        return false
    end
    SupportBOT[text] = msg
end
addEvent("AIconfig", true)
addEventHandler("AIconfig", resourceRoot, AddSupQ)

--Database Table
function SaveAIDatabase(thePlayer, commandName, backup)
    if (not hasObjectPermissionTo(thePlayer, "command.staff", false)) then
        return false
    end
    local createfile = fileCreate('backup.json')
    if (not fileExists('backup.json')) then
        return false
    end
    backup = fileOpen('backup.json')
    fileWrite(backup, toJSON(SupportBOT))
    fileClose(backup)
    outputChatBox("AI Table Added To Database.", thePlayer, 50, 255, 50, true)
end
addCommandHandler("SaveDB", SaveAIDatabase)

function LoadAIDatabase(thePlayer, commandName, backup)
    if (not hasObjectPermissionTo(thePlayer, "command.staff", false)) then
        return false
    end
    if (not fileExists('backup.json')) then
        outputChatBox("Database Does not exists.", thePlayer, 255, 50, 50, true)
        return false
    end
    local file = fileOpen('backup.json')
    local size = fileGetSize(file)
    local buffer = fileRead(file, size)
    SupportBOT = fromJSON(buffer)
    fileClose(file)
    outputChatBox("AI Database Successfully Loaded.", thePlayer, 50, 255, 50, true)
end
addCommandHandler("LoadDB", LoadAIDatabase)

function DeleteAIDatabase(thePlayer, commandName, backup)
    if (not hasObjectPermissionTo(thePlayer, "command.staff", false)) then
        return false
    end
    if (fileExists('backup.json')) then
        backup = fileOpen('backup.json')
        fileClose(backup)
        fileDelete('backup.json')
    end
    if (not fileExists('backup.json')) then
        outputChatBox("AI Database Successfully Deleted.", thePlayer, 50, 255, 50, true)
    else
        outputChatBox("Ops, something went wrong.. Please restart the resource then use this command again.", thePlayer, 255, 50, 50, true)
    end
end
addCommandHandler("DeleteDB", DeleteAIDatabase)