vastaamo.fi data leak

Current affairs: Press releases and news

Psychotherapy Center Vastamo has been the victim of data breaches and blackmail. We will update this website with the latest information on what has happened and related activities.

Press release updated 22.10. at 3 p.m. Added to the end of the bulletin a mention of the start of personal informing of the customers who have been the subject of the breach.
Hacking and blackmail against the reception center

Psychotherapy Center Vastamo has been the victim of data breaches and blackmail.

An unknown hostile party has been in contact with Vastamo and claims to have obtained confidential information from the company's customers. The Central Criminal Police launched a criminal investigation into the matter. Immediate notifications were also made to the Finnish Cyber ​​Security Center, Valvira and the Data Protection Commissioner. In addition, Vastamo took immediate steps to clarify the matter in cooperation with external and independent security experts.

The investigation has revealed that Vastamo was the victim of a data breach. We are aware that some of our customers have leaked confidential information as a result of the breach. According to current information, customer data recorded after November 2018 has not been compromised.

“As a company providing psychotherapy services, the confidentiality of customer information is extremely important to us and the starting point for all our operations. We deeply regret the leak due to the breakthrough. We are constantly developing our information security and data protection, and we will take additional measures when our own investigations and regulatory investigations are completed. Due to the ongoing police investigation, we have not received a message on the subject before, as for technical reasons the investigation has not been made public, ”says Tuomas Kahri, Chairman of the Board of Vastamo.

The office's information systems have been reviewed, are highly protected and their use is monitored more effectively by security professionals. We will continue to take action. We do our best to find out what happened and work with the authorities to prevent the spread of confidential information.

We inform all customers whose information has been the subject of a security breach in the light of the current information, as required by the Data Protection Act. We have started sending personal messages. We approach customers primarily via email. If the Customer does not have the customer's e-mail address, we will send a letter, which unfortunately takes a little longer to reach the customer.

According to current information, the subject of the data breach was our customer register in November 2018. Unfortunately, we cannot verify for an individual customer in the register whether the information obtained in connection with the breach was disseminated or used and, if so, to what extent.

Dissemination of information is the illegal dissemination of privacy information, ie a crime. If a customer detects or suspects the misuse of his or her data, or if his or her data is disseminated online or he or she receives a malicious contact regarding data leaks, we urge the person concerned to report it to the police at their place of residence and, if necessary, file a criminal report. Advice can also be sought from the Office of the Data Protection Officer.

The authorities and the Response Office will do their utmost to find out what happened, to prevent the dissemination of information and to bring the perpetrators to justice.

We deeply regret what happened and on behalf of our customers who have been compromised.

Tuomas Kahri, Chairman of the Board of the Psychotherapy Center Vastamo, answers media inquiries. Contact communications (at) vastamo.fi

For more information on data protection and the processing of customer data, visit www.vastaamo.fi/tietosuoja

Our customer service is available by phone at 044 4141 000 or by e-mail at support (at) vastamo.fi