Return Label					                 Irate customer who insist to pay the the 9.99 return charge
"Sugested script : ""I am sorry the item didn't work out to you as a service to you,
we have included stmart label for returen shipment of your item. you don't need
to pay up front. just place the lebel on the package and drop it off at the post office.
$9.99 will be deducted from your refund ow we will happily accpet your return from
a different carrier if that works better to you"""					"Suggested script: ""Mr./Ms.[ ____], we apologize for any inconvenience. You
are also able to return the item on your own through the post office, FedEx, or UPS,
if that is more cost effective for you.”"
               If the return is the result of a damage / defective item, or wrong merchandise:						            Duplicate Request
"        1 . ask the customer to choose the proper return reason code on the backside of the return form
	2. if they no longer have their return from. ask if they the lqbel. if they don't offer them to send them a new label
	3. Do nnot ,make any changes / do not place notes in the cux order.
	4. Note that the Return Department will now handle the waiving process once the return has been received
"						"61 shortage

62 shipped late

64 damage premium

65 damage mail

66 deffective premuim

67 stantard non-delivery

68 did not recieve premuim

70 uynderiverable

72 refiused

74 incorrecte merchandise

76 address correction

77 free item

80 premium not keyed in the order
"



             Refund codes	                                       Return label req reason code
"SM smart label(supervisor)
11 Standard non delivery
14 Protection plus
31 Postage inbound
61 Supervisor approved shortage
69 Ups non del
CR Customer request
"	"RTS - return to stock, refund or exchanged will be done
REF- item will be refunded
EXC - item will be exchange
CHB - cc wll not do it
DIR - defective item and will be refunded
DIE - defective item and will be exchangeed when received in the warehouse"





	                                            Damage or deffective item
    Damaged or defective item	"""When our return department re ceives your return, they will handle any
adjustments. to process your return as quicklyas possible for you, make sure to
choose a return reason code from the list on the back of your packing slip and
enter the cde in the reason code column on the front, next to the item you are
return""
"
"2. Item need to be returned to haband.

3. If customer does not have the smart
label, request pre-ppaid label for return

4. If the cx demand to have a
replacement / refund ASAP process the
uf form"



	                                                           A packing slip
	"       Sent to the cux for each order they receive. the packing slip includes:
        Order number, customer number, order summary / invoice date"



                                                                       note after processing the return label your the one who will approve it (-_-)