Surely you guys have the tracking number as it's on the label?
Joseph Prince6:34 pm
Thank you for your time and patience.
Joseph Prince6:35 pm
I've gone through the interaction history and noticed that Andy has sent you that email.
Lee6:35 pm
Yeah but why? Surely you guys have those details
Joseph Prince6:35 pm
Lee, please be informed that the shipping labels will be auto generated by our system and it will be directly sent to you.
Joseph Prince6:36 pm
This information is required so that we can confirm the estimated time to receive the defective unit at our ware house.
Joseph Prince6:36 pm
Once it is confirmed, we'll be able to initiate the replacement process.
Joseph Prince6:36 pm
This is all for your convenience.
Joseph Prince6:37 pm
To expedite the replacement process, we require those details.
Lee6:37 pm
Can I give you the details or do i need to reply to the email?
Joseph Prince6:38 pm
As you need to attach the picture, you can simply reply to the same email. Once I receive your reply, I'll go ahead and forward the details to our specialists team so that they can further communicate about this with the ware house team.
Lee6:38 pm
So i attach a picture of the receipt and the tracking number?
Joseph Prince6:38 pm
Yes, you're right.
Lee6:39 pm
okay let me do that now while im on the chat wuickly
Lee6:39 pm
quickly*
Joseph Prince6:39 pm
Sure, take your time.
Lee6:41 pm
Sent it, did you receive?
Joseph Prince6:42 pm
Thank you!
Joseph Prince6:42 pm
I'll check that right away.
Lee6:43 pm
Okay thankyou
Joseph Prince6:43 pm
Thank you for your time.
Joseph Prince6:43 pm
Lee, I've received your reply.
Joseph Prince6:44 pm
I'll forward the details to the specialists team and get back to you once I have a response from them.
Joseph Prince6:44 pm
While I'm online, please let me know if you have anymore questions for me today?
Lee6:44 pm
How long will that take?
Joseph Prince6:44 pm
I'll get back to you anytime within 24 to 48 hours.
Lee6:45 pm
Well you guys should receive my phone before then, you should be getting it tomorrow sometime
Joseph Prince6:45 pm
That would be great!
Lee6:45 pm
So that means you didn't need this information :p
Joseph Prince6:46 pm
I'll let the specialists team know about this. Thank you for your co-operation, Lee.
Lee6:46 pm
Okay thankyou
Joseph Prince6:46 pm
You're welcome!
Joseph Prince6:46 pm
Is there anything else I can help you with today?
Lee6:46 pm
No that's all
Joseph Prince6:46 pm
It's been pleasure assisting you.
Joseph Prince6:46 pm
Thanks for contacting Google - it was a pleasure chatting with you. Have a great day!
Joseph Prince6:46 pm
Thank you for contacting Google Play chat support. Your chat session is now complete.