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wemo credentials

balmo594
Mar 17th, 2019
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  1. ***********************************************************************************************************************************************************
  2. ***********************************************************************************************************************************************************
  3. ***********************************************************************************************************************************************************
  4. ***********************************************************************************************************************************************************
  5. Time Started:
  6. Time Ended:
  7. Phone Extension:461246
  8. Transferring Tech:
  9.  
  10. CUSTOMER'S INFORMATION:
  11. Name:
  12. Email:
  13. Phone:
  14.  
  15. Problem Description:
  16.  
  17. Devices involved:
  18. Wi-Fi LED indicator:
  19. Smart device and OS version:
  20. Router make and model:
  21. Extender or Access Point:
  22. Wemo App version:
  23. Firmware version:
  24. Is the customer network already working?
  25. Other working Wemo devices:
  26. What happened prior to experiencing this concern?
  27. How far are the Wemo devices from the router?
  28. Is the customer experiencing the same issue when using a different handheld device?
  29. Exact error message received if any:
  30. Other complaints/issues mentioned by customer if any:
  31.  
  32. Troubleshooting Steps:
  33.  
  34.  
  35. -------------------------------------------
  36. CLOSING REMARKS:
  37.  
  38. Setup successful and controllable?
  39. Does the issue need to be escalated?
  40. ***********************************************************************************************************************************************************
  41. ***********************************************************************************************************************************************************
  42. ***********************************************************************************************************************************************************
  43. ***********************************************************************************************************************************************************
  44. Time Started:
  45. Time Ended:
  46. Phone Extension:461246
  47. Transferring Tech:
  48.  
  49. CUSTOMER'S INFORMATION:
  50. Name:
  51. Email:
  52. Phone:
  53.  
  54. Problem Description:
  55.  
  56. Devices involved:
  57. Wi-Fi LED indicator:
  58. Smart device and OS version:
  59. Router make and model:
  60. Extender or Access Point:
  61. Wemo App version:
  62. Firmware version:
  63. Is the customer network already working?
  64. Other working Wemo devices:
  65. What happened prior to experiencing this concern?
  66. How far are the Wemo devices from the router?
  67. Is the customer experiencing the same issue when using a different handheld device?
  68. Exact error message received if any:
  69. Other complaints/issues mentioned by customer if any:
  70.  
  71. Troubleshooting Steps:
  72.  
  73.  
  74. -------------------------------------------
  75. CLOSING REMARKS:
  76.  
  77. Setup successful and controllable?
  78. Does the issue need to be escalated?
  79. ***********************************************************************************************************************************************************
  80. ***********************************************************************************************************************************************************
  81. ***********************************************************************************************************************************************************
  82. ***********************************************************************************************************************************************************
  83. Time Started:
  84. Time Ended:
  85. Phone Extension:461246
  86. Transferring Tech:
  87.  
  88. CUSTOMER'S INFORMATION:
  89. Name:
  90. Email:
  91. Phone:
  92.  
  93. Problem Description:
  94.  
  95. Devices involved:
  96. Wi-Fi LED indicator:
  97. Smart device and OS version:
  98. Router make and model:
  99. Extender or Access Point:
  100. Wemo App version:
  101. Firmware version:
  102. Is the customer network already working?
  103. Other working Wemo devices:
  104. What happened prior to experiencing this concern?
  105. How far are the Wemo devices from the router?
  106. Is the customer experiencing the same issue when using a different handheld device?
  107. Exact error message received if any:
  108. Other complaints/issues mentioned by customer if any:
  109.  
  110. Troubleshooting Steps:
  111.  
  112.  
  113. -------------------------------------------
  114. CLOSING REMARKS:
  115.  
  116. Setup successful and controllable?
  117. Does the issue need to be escalated?
  118. ***********************************************************************************************************************************************************
  119. ***********************************************************************************************************************************************************
  120. ***********************************************************************************************************************************************************
  121. ***********************************************************************************************************************************************************
  122. Time Started:
  123. Time Ended:
  124. Phone Extension:461246
  125. Transferring Tech:
  126.  
  127. CUSTOMER'S INFORMATION:
  128. Name:
  129. Email:
  130. Phone:
  131.  
  132. Problem Description:
  133.  
  134. Devices involved:
  135. Wi-Fi LED indicator:
  136. Smart device and OS version:
  137. Router make and model:
  138. Extender or Access Point:
  139. Wemo App version:
  140. Firmware version:
  141. Is the customer network already working?
  142. Other working Wemo devices:
  143. What happened prior to experiencing this concern?
  144. How far are the Wemo devices from the router?
  145. Is the customer experiencing the same issue when using a different handheld device?
  146. Exact error message received if any:
  147. Other complaints/issues mentioned by customer if any:
  148.  
  149. Troubleshooting Steps:
  150.  
  151.  
  152. -------------------------------------------
  153. CLOSING REMARKS:
  154.  
  155. Setup successful and controllable?
  156. Does the issue need to be escalated?
  157. ***********************************************************************************************************************************************************
  158. ***********************************************************************************************************************************************************
  159. ***********************************************************************************************************************************************************
  160. ***********************************************************************************************************************************************************
  161. Time Started:
  162. Time Ended:
  163. Phone Extension:461246
  164. Transferring Tech:
  165.  
  166. CUSTOMER'S INFORMATION:
  167. Name:
  168. Email:
  169. Phone:
  170.  
  171. Problem Description:
  172.  
  173. Devices involved:
  174. Wi-Fi LED indicator:
  175. Smart device and OS version:
  176. Router make and model:
  177. Extender or Access Point:
  178. Wemo App version:
  179. Firmware version:
  180. Is the customer network already working?
  181. Other working Wemo devices:
  182. What happened prior to experiencing this concern?
  183. How far are the Wemo devices from the router?
  184. Is the customer experiencing the same issue when using a different handheld device?
  185. Exact error message received if any:
  186. Other complaints/issues mentioned by customer if any:
  187.  
  188. Troubleshooting Steps:
  189.  
  190.  
  191. -------------------------------------------
  192. CLOSING REMARKS:
  193.  
  194. Setup successful and controllable?
  195. Does the issue need to be escalated?
  196. ***********************************************************************************************************************************************************
  197. ***********************************************************************************************************************************************************
  198. ***********************************************************************************************************************************************************
  199. ***********************************************************************************************************************************************************
  200. Time Started:
  201. Time Ended:
  202. Phone Extension:461246
  203. Transferring Tech:
  204.  
  205. CUSTOMER'S INFORMATION:
  206. Name:
  207. Email:
  208. Phone:
  209.  
  210. Problem Description:
  211.  
  212. Devices involved:
  213. Wi-Fi LED indicator:
  214. Smart device and OS version:
  215. Router make and model:
  216. Extender or Access Point:
  217. Wemo App version:
  218. Firmware version:
  219. Is the customer network already working?
  220. Other working Wemo devices:
  221. What happened prior to experiencing this concern?
  222. How far are the Wemo devices from the router?
  223. Is the customer experiencing the same issue when using a different handheld device?
  224. Exact error message received if any:
  225. Other complaints/issues mentioned by customer if any:
  226.  
  227. Troubleshooting Steps:
  228.  
  229.  
  230. -------------------------------------------
  231. CLOSING REMARKS:
  232.  
  233. Setup successful and controllable?
  234. Does the issue need to be escalated?
  235. ***********************************************************************************************************************************************************
  236. ***********************************************************************************************************************************************************
  237. ***********************************************************************************************************************************************************
  238. ***********************************************************************************************************************************************************
  239. Time Started:
  240. Time Ended:
  241. Phone Extension:461246
  242. Transferring Tech:
  243.  
  244. CUSTOMER'S INFORMATION:
  245. Name:
  246. Email:
  247. Phone:
  248.  
  249. Problem Description:
  250.  
  251. Devices involved:
  252. Wi-Fi LED indicator:
  253. Smart device and OS version:
  254. Router make and model:
  255. Extender or Access Point:
  256. Wemo App version:
  257. Firmware version:
  258. Is the customer network already working?
  259. Other working Wemo devices:
  260. What happened prior to experiencing this concern?
  261. How far are the Wemo devices from the router?
  262. Is the customer experiencing the same issue when using a different handheld device?
  263. Exact error message received if any:
  264. Other complaints/issues mentioned by customer if any:
  265.  
  266. Troubleshooting Steps:
  267.  
  268.  
  269. -------------------------------------------
  270. CLOSING REMARKS:
  271.  
  272. Setup successful and controllable?
  273. Does the issue need to be escalated?
  274. ***********************************************************************************************************************************************************
  275. ***********************************************************************************************************************************************************
  276. ***********************************************************************************************************************************************************
  277. ***********************************************************************************************************************************************************
  278. Time Started:
  279. Time Ended:
  280. Phone Extension:461246
  281. Transferring Tech:
  282.  
  283. CUSTOMER'S INFORMATION:
  284. Name:
  285. Email:
  286. Phone:
  287.  
  288. Problem Description:
  289.  
  290. Devices involved:
  291. Wi-Fi LED indicator:
  292. Smart device and OS version:
  293. Router make and model:
  294. Extender or Access Point:
  295. Wemo App version:
  296. Firmware version:
  297. Is the customer network already working?
  298. Other working Wemo devices:
  299. What happened prior to experiencing this concern?
  300. How far are the Wemo devices from the router?
  301. Is the customer experiencing the same issue when using a different handheld device?
  302. Exact error message received if any:
  303. Other complaints/issues mentioned by customer if any:
  304.  
  305. Troubleshooting Steps:
  306.  
  307.  
  308. -------------------------------------------
  309. CLOSING REMARKS:
  310.  
  311. Setup successful and controllable?
  312. Does the issue need to be escalated?
  313. ***********************************************************************************************************************************************************
  314. ***********************************************************************************************************************************************************
  315. ***********************************************************************************************************************************************************
  316. ***********************************************************************************************************************************************************
  317. Time Started:
  318. Time Ended:
  319. Phone Extension:461246
  320. Transferring Tech:
  321.  
  322. CUSTOMER'S INFORMATION:
  323. Name:
  324. Email:
  325. Phone:
  326.  
  327. Problem Description:
  328.  
  329. Devices involved:
  330. Wi-Fi LED indicator:
  331. Smart device and OS version:
  332. Router make and model:
  333. Extender or Access Point:
  334. Wemo App version:
  335. Firmware version:
  336. Is the customer network already working?
  337. Other working Wemo devices:
  338. What happened prior to experiencing this concern?
  339. How far are the Wemo devices from the router?
  340. Is the customer experiencing the same issue when using a different handheld device?
  341. Exact error message received if any:
  342. Other complaints/issues mentioned by customer if any:
  343.  
  344. Troubleshooting Steps:
  345.  
  346.  
  347. -------------------------------------------
  348. CLOSING REMARKS:
  349.  
  350. Setup successful and controllable?
  351. Does the issue need to be escalated?
  352. ***********************************************************************************************************************************************************
  353. ***********************************************************************************************************************************************************
  354. ***********************************************************************************************************************************************************
  355. ***********************************************************************************************************************************************************
  356. Time Started:
  357. Time Ended:
  358. Phone Extension:461246
  359. Transferring Tech:
  360.  
  361. CUSTOMER'S INFORMATION:
  362. Name:
  363. Email:
  364. Phone:
  365.  
  366. Problem Description:
  367.  
  368. Devices involved:
  369. Wi-Fi LED indicator:
  370. Smart device and OS version:
  371. Router make and model:
  372. Extender or Access Point:
  373. Wemo App version:
  374. Firmware version:
  375. Is the customer network already working?
  376. Other working Wemo devices:
  377. What happened prior to experiencing this concern?
  378. How far are the Wemo devices from the router?
  379. Is the customer experiencing the same issue when using a different handheld device?
  380. Exact error message received if any:
  381. Other complaints/issues mentioned by customer if any:
  382.  
  383. Troubleshooting Steps:
  384.  
  385.  
  386. -------------------------------------------
  387. CLOSING REMARKS:
  388.  
  389. Setup successful and controllable?
  390. Does the issue need to be escalated?
  391. ***********************************************************************************************************************************************************
  392. ***********************************************************************************************************************************************************
  393. ***********************************************************************************************************************************************************
  394. ***********************************************************************************************************************************************************
  395. Time Started:
  396. Time Ended:
  397. Phone Extension:461246
  398. Transferring Tech:
  399.  
  400. CUSTOMER'S INFORMATION:
  401. Name:
  402. Email:
  403. Phone:
  404.  
  405. Problem Description:
  406.  
  407. Devices involved:
  408. Wi-Fi LED indicator:
  409. Smart device and OS version:
  410. Router make and model:
  411. Extender or Access Point:
  412. Wemo App version:
  413. Firmware version:
  414. Is the customer network already working?
  415. Other working Wemo devices:
  416. What happened prior to experiencing this concern?
  417. How far are the Wemo devices from the router?
  418. Is the customer experiencing the same issue when using a different handheld device?
  419. Exact error message received if any:
  420. Other complaints/issues mentioned by customer if any:
  421.  
  422. Troubleshooting Steps:
  423.  
  424.  
  425. -------------------------------------------
  426. CLOSING REMARKS:
  427.  
  428. Setup successful and controllable?
  429. Does the issue need to be escalated?
  430. ***********************************************************************************************************************************************************
  431. ***********************************************************************************************************************************************************
  432. ***********************************************************************************************************************************************************
  433. ***********************************************************************************************************************************************************
  434. Time Started:
  435. Time Ended:
  436. Phone Extension:461246
  437. Transferring Tech:
  438.  
  439. CUSTOMER'S INFORMATION:
  440. Name:
  441. Email:
  442. Phone:
  443.  
  444. Problem Description:
  445.  
  446. Devices involved:
  447. Wi-Fi LED indicator:
  448. Smart device and OS version:
  449. Router make and model:
  450. Extender or Access Point:
  451. Wemo App version:
  452. Firmware version:
  453. Is the customer network already working?
  454. Other working Wemo devices:
  455. What happened prior to experiencing this concern?
  456. How far are the Wemo devices from the router?
  457. Is the customer experiencing the same issue when using a different handheld device?
  458. Exact error message received if any:
  459. Other complaints/issues mentioned by customer if any:
  460.  
  461. Troubleshooting Steps:
  462.  
  463.  
  464. -------------------------------------------
  465. CLOSING REMARKS:
  466.  
  467. Setup successful and controllable?
  468. Does the issue need to be escalated?
  469. ***********************************************************************************************************************************************************
  470. ***********************************************************************************************************************************************************
  471. ***********************************************************************************************************************************************************
  472. ***********************************************************************************************************************************************************
  473. Time Started:
  474. Time Ended:
  475. Phone Extension:461246
  476. Transferring Tech:
  477.  
  478. CUSTOMER'S INFORMATION:
  479. Name:
  480. Email:
  481. Phone:
  482.  
  483. Problem Description:
  484.  
  485. Devices involved:
  486. Wi-Fi LED indicator:
  487. Smart device and OS version:
  488. Router make and model:
  489. Extender or Access Point:
  490. Wemo App version:
  491. Firmware version:
  492. Is the customer network already working?
  493. Other working Wemo devices:
  494. What happened prior to experiencing this concern?
  495. How far are the Wemo devices from the router?
  496. Is the customer experiencing the same issue when using a different handheld device?
  497. Exact error message received if any:
  498. Other complaints/issues mentioned by customer if any:
  499.  
  500. Troubleshooting Steps:
  501.  
  502.  
  503. -------------------------------------------
  504. CLOSING REMARKS:
  505.  
  506. Setup successful and controllable?
  507. Does the issue need to be escalated?
  508. ***********************************************************************************************************************************************************
  509. ***********************************************************************************************************************************************************
  510. ***********************************************************************************************************************************************************
  511. ***********************************************************************************************************************************************************
  512. Time Started:
  513. Time Ended:
  514. Phone Extension:461246
  515. Transferring Tech:
  516.  
  517. CUSTOMER'S INFORMATION:
  518. Name:
  519. Email:
  520. Phone:
  521.  
  522. Problem Description:
  523.  
  524. Devices involved:
  525. Wi-Fi LED indicator:
  526. Smart device and OS version:
  527. Router make and model:
  528. Extender or Access Point:
  529. Wemo App version:
  530. Firmware version:
  531. Is the customer network already working?
  532. Other working Wemo devices:
  533. What happened prior to experiencing this concern?
  534. How far are the Wemo devices from the router?
  535. Is the customer experiencing the same issue when using a different handheld device?
  536. Exact error message received if any:
  537. Other complaints/issues mentioned by customer if any:
  538.  
  539. Troubleshooting Steps:
  540.  
  541.  
  542. -------------------------------------------
  543. CLOSING REMARKS:
  544.  
  545. Setup successful and controllable?
  546. Does the issue need to be escalated?
  547. ***********************************************************************************************************************************************************
  548. ***********************************************************************************************************************************************************
  549. ***********************************************************************************************************************************************************
  550. ***********************************************************************************************************************************************************
  551. Time Started:
  552. Time Ended:
  553. Phone Extension:461246
  554. Transferring Tech:
  555.  
  556. CUSTOMER'S INFORMATION:
  557. Name:
  558. Email:
  559. Phone:
  560.  
  561. Problem Description:
  562.  
  563. Devices involved:
  564. Wi-Fi LED indicator:
  565. Smart device and OS version:
  566. Router make and model:
  567. Extender or Access Point:
  568. Wemo App version:
  569. Firmware version:
  570. Is the customer network already working?
  571. Other working Wemo devices:
  572. What happened prior to experiencing this concern?
  573. How far are the Wemo devices from the router?
  574. Is the customer experiencing the same issue when using a different handheld device?
  575. Exact error message received if any:
  576. Other complaints/issues mentioned by customer if any:
  577.  
  578. Troubleshooting Steps:
  579.  
  580.  
  581. -------------------------------------------
  582. CLOSING REMARKS:
  583.  
  584. Setup successful and controllable?
  585. Does the issue need to be escalated?
  586. ***********************************************************************************************************************************************************
  587. ***********************************************************************************************************************************************************
  588. ***********************************************************************************************************************************************************
  589. ***********************************************************************************************************************************************************
  590. Time Started:
  591. Time Ended:
  592. Phone Extension:461246
  593. Transferring Tech:
  594.  
  595. CUSTOMER'S INFORMATION:
  596. Name:
  597. Email:
  598. Phone:
  599.  
  600. Problem Description:
  601.  
  602. Devices involved:
  603. Wi-Fi LED indicator:
  604. Smart device and OS version:
  605. Router make and model:
  606. Extender or Access Point:
  607. Wemo App version:
  608. Firmware version:
  609. Is the customer network already working?
  610. Other working Wemo devices:
  611. What happened prior to experiencing this concern?
  612. How far are the Wemo devices from the router?
  613. Is the customer experiencing the same issue when using a different handheld device?
  614. Exact error message received if any:
  615. Other complaints/issues mentioned by customer if any:
  616.  
  617. Troubleshooting Steps:
  618.  
  619.  
  620. -------------------------------------------
  621. CLOSING REMARKS:
  622.  
  623. Setup successful and controllable?
  624. Does the issue need to be escalated?
  625. ***********************************************************************************************************************************************************
  626. ***********************************************************************************************************************************************************
  627. ***********************************************************************************************************************************************************
  628. ***********************************************************************************************************************************************************
  629. Time Started:
  630. Time Ended:
  631. Phone Extension:461246
  632. Transferring Tech:
  633.  
  634. CUSTOMER'S INFORMATION:
  635. Name:
  636. Email:
  637. Phone:
  638.  
  639. Problem Description:
  640.  
  641. Devices involved:
  642. Wi-Fi LED indicator:
  643. Smart device and OS version:
  644. Router make and model:
  645. Extender or Access Point:
  646. Wemo App version:
  647. Firmware version:
  648. Is the customer network already working?
  649. Other working Wemo devices:
  650. What happened prior to experiencing this concern?
  651. How far are the Wemo devices from the router?
  652. Is the customer experiencing the same issue when using a different handheld device?
  653. Exact error message received if any:
  654. Other complaints/issues mentioned by customer if any:
  655.  
  656. Troubleshooting Steps:
  657.  
  658.  
  659. -------------------------------------------
  660. CLOSING REMARKS:
  661.  
  662. Setup successful and controllable?
  663. Does the issue need to be escalated?
  664. ***********************************************************************************************************************************************************
  665. ***********************************************************************************************************************************************************
  666. ***********************************************************************************************************************************************************
  667. ***********************************************************************************************************************************************************
  668. Time Started:
  669. Time Ended:
  670. Phone Extension:461246
  671. Transferring Tech:
  672.  
  673. CUSTOMER'S INFORMATION:
  674. Name:
  675. Email:
  676. Phone:
  677.  
  678. Problem Description:
  679.  
  680. Devices involved:
  681. Wi-Fi LED indicator:
  682. Smart device and OS version:
  683. Router make and model:
  684. Extender or Access Point:
  685. Wemo App version:
  686. Firmware version:
  687. Is the customer network already working?
  688. Other working Wemo devices:
  689. What happened prior to experiencing this concern?
  690. How far are the Wemo devices from the router?
  691. Is the customer experiencing the same issue when using a different handheld device?
  692. Exact error message received if any:
  693. Other complaints/issues mentioned by customer if any:
  694.  
  695. Troubleshooting Steps:
  696.  
  697.  
  698. -------------------------------------------
  699. CLOSING REMARKS:
  700.  
  701. Setup successful and controllable?
  702. Does the issue need to be escalated?
  703. ***********************************************************************************************************************************************************
  704. ***********************************************************************************************************************************************************
  705. ***********************************************************************************************************************************************************
  706. ***********************************************************************************************************************************************************
  707. Time Started:
  708. Time Ended:
  709. Phone Extension:461246
  710. Transferring Tech:
  711.  
  712. CUSTOMER'S INFORMATION:
  713. Name:
  714. Email:
  715. Phone:
  716.  
  717. Problem Description:
  718.  
  719. Devices involved:
  720. Wi-Fi LED indicator:
  721. Smart device and OS version:
  722. Router make and model:
  723. Extender or Access Point:
  724. Wemo App version:
  725. Firmware version:
  726. Is the customer network already working?
  727. Other working Wemo devices:
  728. What happened prior to experiencing this concern?
  729. How far are the Wemo devices from the router?
  730. Is the customer experiencing the same issue when using a different handheld device?
  731. Exact error message received if any:
  732. Other complaints/issues mentioned by customer if any:
  733.  
  734. Troubleshooting Steps:
  735.  
  736.  
  737. -------------------------------------------
  738. CLOSING REMARKS:
  739.  
  740. Setup successful and controllable?
  741. Does the issue need to be escalated?
  742. ***********************************************************************************************************************************************************
  743. ***********************************************************************************************************************************************************
  744. ***********************************************************************************************************************************************************
  745. ***********************************************************************************************************************************************************
  746. Time Started:
  747. Time Ended:
  748. Phone Extension:461246
  749. Transferring Tech:
  750.  
  751. CUSTOMER'S INFORMATION:
  752. Name:
  753. Email:
  754. Phone:
  755.  
  756. Problem Description:
  757.  
  758. Devices involved:
  759. Wi-Fi LED indicator:
  760. Smart device and OS version:
  761. Router make and model:
  762. Extender or Access Point:
  763. Wemo App version:
  764. Firmware version:
  765. Is the customer network already working?
  766. Other working Wemo devices:
  767. What happened prior to experiencing this concern?
  768. How far are the Wemo devices from the router?
  769. Is the customer experiencing the same issue when using a different handheld device?
  770. Exact error message received if any:
  771. Other complaints/issues mentioned by customer if any:
  772.  
  773. Troubleshooting Steps:
  774.  
  775.  
  776. -------------------------------------------
  777. CLOSING REMARKS:
  778.  
  779. Setup successful and controllable?
  780. Does the issue need to be escalated?
  781. ***********************************************************************************************************************************************************
  782. ***********************************************************************************************************************************************************
  783. ***********************************************************************************************************************************************************
  784. ***********************************************************************************************************************************************************
  785. Time Started:
  786. Time Ended:
  787. Phone Extension:461246
  788. Transferring Tech:
  789.  
  790. CUSTOMER'S INFORMATION:
  791. Name:
  792. Email:
  793. Phone:
  794.  
  795. Problem Description:
  796.  
  797. Devices involved:
  798. Wi-Fi LED indicator:
  799. Smart device and OS version:
  800. Router make and model:
  801. Extender or Access Point:
  802. Wemo App version:
  803. Firmware version:
  804. Is the customer network already working?
  805. Other working Wemo devices:
  806. What happened prior to experiencing this concern?
  807. How far are the Wemo devices from the router?
  808. Is the customer experiencing the same issue when using a different handheld device?
  809. Exact error message received if any:
  810. Other complaints/issues mentioned by customer if any:
  811.  
  812. Troubleshooting Steps:
  813.  
  814.  
  815. -------------------------------------------
  816. CLOSING REMARKS:
  817.  
  818. Setup successful and controllable?
  819. Does the issue need to be escalated?
  820. ***********************************************************************************************************************************************************
  821. ***********************************************************************************************************************************************************
  822. ***********************************************************************************************************************************************************
  823. ***********************************************************************************************************************************************************
  824. Time Started:
  825. Time Ended:
  826. Phone Extension:461246
  827. Transferring Tech:
  828.  
  829. CUSTOMER'S INFORMATION:
  830. Name:
  831. Email:
  832. Phone:
  833.  
  834. Problem Description:
  835.  
  836. Devices involved:
  837. Wi-Fi LED indicator:
  838. Smart device and OS version:
  839. Router make and model:
  840. Extender or Access Point:
  841. Wemo App version:
  842. Firmware version:
  843. Is the customer network already working?
  844. Other working Wemo devices:
  845. What happened prior to experiencing this concern?
  846. How far are the Wemo devices from the router?
  847. Is the customer experiencing the same issue when using a different handheld device?
  848. Exact error message received if any:
  849. Other complaints/issues mentioned by customer if any:
  850.  
  851. Troubleshooting Steps:
  852.  
  853.  
  854. -------------------------------------------
  855. CLOSING REMARKS:
  856.  
  857. Setup successful and controllable?
  858. Does the issue need to be escalated?
  859. ***********************************************************************************************************************************************************
  860. ***********************************************************************************************************************************************************
  861. ***********************************************************************************************************************************************************
  862. ***********************************************************************************************************************************************************
  863. Time Started:
  864. Time Ended:
  865. Phone Extension:461246
  866. Transferring Tech:
  867.  
  868. CUSTOMER'S INFORMATION:
  869. Name:
  870. Email:
  871. Phone:
  872.  
  873. Problem Description:
  874.  
  875. Devices involved:
  876. Wi-Fi LED indicator:
  877. Smart device and OS version:
  878. Router make and model:
  879. Extender or Access Point:
  880. Wemo App version:
  881. Firmware version:
  882. Is the customer network already working?
  883. Other working Wemo devices:
  884. What happened prior to experiencing this concern?
  885. How far are the Wemo devices from the router?
  886. Is the customer experiencing the same issue when using a different handheld device?
  887. Exact error message received if any:
  888. Other complaints/issues mentioned by customer if any:
  889.  
  890. Troubleshooting Steps:
  891.  
  892.  
  893. -------------------------------------------
  894. CLOSING REMARKS:
  895.  
  896. Setup successful and controllable?
  897. Does the issue need to be escalated?
  898. ***********************************************************************************************************************************************************
  899. ***********************************************************************************************************************************************************
  900. ***********************************************************************************************************************************************************
  901. ***********************************************************************************************************************************************************
  902. Time Started:
  903. Time Ended:
  904. Phone Extension:461246
  905. Transferring Tech:
  906.  
  907. CUSTOMER'S INFORMATION:
  908. Name:
  909. Email:
  910. Phone:
  911.  
  912. Problem Description:
  913.  
  914. Devices involved:
  915. Wi-Fi LED indicator:
  916. Smart device and OS version:
  917. Router make and model:
  918. Extender or Access Point:
  919. Wemo App version:
  920. Firmware version:
  921. Is the customer network already working?
  922. Other working Wemo devices:
  923. What happened prior to experiencing this concern?
  924. How far are the Wemo devices from the router?
  925. Is the customer experiencing the same issue when using a different handheld device?
  926. Exact error message received if any:
  927. Other complaints/issues mentioned by customer if any:
  928.  
  929. Troubleshooting Steps:
  930.  
  931.  
  932. -------------------------------------------
  933. CLOSING REMARKS:
  934.  
  935. Setup successful and controllable?
  936. Does the issue need to be escalated?
  937. ***********************************************************************************************************************************************************
  938. ***********************************************************************************************************************************************************
  939. ***********************************************************************************************************************************************************
  940. ***********************************************************************************************************************************************************
  941. Time Started:
  942. Time Ended:
  943. Phone Extension:461246
  944. Transferring Tech:
  945.  
  946. CUSTOMER'S INFORMATION:
  947. Name:
  948. Email:
  949. Phone:
  950.  
  951. Problem Description:
  952.  
  953. Devices involved:
  954. Wi-Fi LED indicator:
  955. Smart device and OS version:
  956. Router make and model:
  957. Extender or Access Point:
  958. Wemo App version:
  959. Firmware version:
  960. Is the customer network already working?
  961. Other working Wemo devices:
  962. What happened prior to experiencing this concern?
  963. How far are the Wemo devices from the router?
  964. Is the customer experiencing the same issue when using a different handheld device?
  965. Exact error message received if any:
  966. Other complaints/issues mentioned by customer if any:
  967.  
  968. Troubleshooting Steps:
  969.  
  970.  
  971. -------------------------------------------
  972. CLOSING REMARKS:
  973.  
  974. Setup successful and controllable?
  975. Does the issue need to be escalated?
  976. ***********************************************************************************************************************************************************
  977. ***********************************************************************************************************************************************************
  978. ***********************************************************************************************************************************************************
  979. ***********************************************************************************************************************************************************
  980. Time Started:
  981. Time Ended:
  982. Phone Extension:461246
  983. Transferring Tech:
  984.  
  985. CUSTOMER'S INFORMATION:
  986. Name:
  987. Email:
  988. Phone:
  989.  
  990. Problem Description:
  991.  
  992. Devices involved:
  993. Wi-Fi LED indicator:
  994. Smart device and OS version:
  995. Router make and model:
  996. Extender or Access Point:
  997. Wemo App version:
  998. Firmware version:
  999. Is the customer network already working?
  1000. Other working Wemo devices:
  1001. What happened prior to experiencing this concern?
  1002. How far are the Wemo devices from the router?
  1003. Is the customer experiencing the same issue when using a different handheld device?
  1004. Exact error message received if any:
  1005. Other complaints/issues mentioned by customer if any:
  1006.  
  1007. Troubleshooting Steps:
  1008.  
  1009.  
  1010. -------------------------------------------
  1011. CLOSING REMARKS:
  1012.  
  1013. Setup successful and controllable?
  1014. Does the issue need to be escalated?
  1015. ***********************************************************************************************************************************************************
  1016. ***********************************************************************************************************************************************************
  1017. ***********************************************************************************************************************************************************
  1018. ***********************************************************************************************************************************************************
  1019. Time Started:
  1020. Time Ended:
  1021. Phone Extension:461246
  1022. Transferring Tech:
  1023.  
  1024. CUSTOMER'S INFORMATION:
  1025. Name:
  1026. Email:
  1027. Phone:
  1028.  
  1029. Problem Description:
  1030.  
  1031. Devices involved:
  1032. Wi-Fi LED indicator:
  1033. Smart device and OS version:
  1034. Router make and model:
  1035. Extender or Access Point:
  1036. Wemo App version:
  1037. Firmware version:
  1038. Is the customer network already working?
  1039. Other working Wemo devices:
  1040. What happened prior to experiencing this concern?
  1041. How far are the Wemo devices from the router?
  1042. Is the customer experiencing the same issue when using a different handheld device?
  1043. Exact error message received if any:
  1044. Other complaints/issues mentioned by customer if any:
  1045.  
  1046. Troubleshooting Steps:
  1047.  
  1048.  
  1049. -------------------------------------------
  1050. CLOSING REMARKS:
  1051.  
  1052. Setup successful and controllable?
  1053. Does the issue need to be escalated?
  1054. ***********************************************************************************************************************************************************
  1055. ***********************************************************************************************************************************************************
  1056. ***********************************************************************************************************************************************************
  1057. ***********************************************************************************************************************************************************
  1058. Time Started:
  1059. Time Ended:
  1060. Phone Extension:461246
  1061. Transferring Tech:
  1062.  
  1063. CUSTOMER'S INFORMATION:
  1064. Name:
  1065. Email:
  1066. Phone:
  1067.  
  1068. Problem Description:
  1069.  
  1070. Devices involved:
  1071. Wi-Fi LED indicator:
  1072. Smart device and OS version:
  1073. Router make and model:
  1074. Extender or Access Point:
  1075. Wemo App version:
  1076. Firmware version:
  1077. Is the customer network already working?
  1078. Other working Wemo devices:
  1079. What happened prior to experiencing this concern?
  1080. How far are the Wemo devices from the router?
  1081. Is the customer experiencing the same issue when using a different handheld device?
  1082. Exact error message received if any:
  1083. Other complaints/issues mentioned by customer if any:
  1084.  
  1085. Troubleshooting Steps:
  1086.  
  1087.  
  1088. -------------------------------------------
  1089. CLOSING REMARKS:
  1090.  
  1091. Setup successful and controllable?
  1092. Does the issue need to be escalated?
  1093. ***********************************************************************************************************************************************************
  1094. ***********************************************************************************************************************************************************
  1095. ***********************************************************************************************************************************************************
  1096. ***********************************************************************************************************************************************************
  1097. Time Started:
  1098. Time Ended:
  1099. Phone Extension:461246
  1100. Transferring Tech:
  1101.  
  1102. CUSTOMER'S INFORMATION:
  1103. Name:
  1104. Email:
  1105. Phone:
  1106.  
  1107. Problem Description:
  1108.  
  1109. Devices involved:
  1110. Wi-Fi LED indicator:
  1111. Smart device and OS version:
  1112. Router make and model:
  1113. Extender or Access Point:
  1114. Wemo App version:
  1115. Firmware version:
  1116. Is the customer network already working?
  1117. Other working Wemo devices:
  1118. What happened prior to experiencing this concern?
  1119. How far are the Wemo devices from the router?
  1120. Is the customer experiencing the same issue when using a different handheld device?
  1121. Exact error message received if any:
  1122. Other complaints/issues mentioned by customer if any:
  1123.  
  1124. Troubleshooting Steps:
  1125.  
  1126.  
  1127. -------------------------------------------
  1128. CLOSING REMARKS:
  1129.  
  1130. Setup successful and controllable?
  1131. Does the issue need to be escalated?
  1132. ***********************************************************************************************************************************************************
  1133. ***********************************************************************************************************************************************************
  1134. ***********************************************************************************************************************************************************
  1135. ***********************************************************************************************************************************************************
  1136. Time Started:
  1137. Time Ended:
  1138. Phone Extension:461246
  1139. Transferring Tech:
  1140.  
  1141. CUSTOMER'S INFORMATION:
  1142. Name:
  1143. Email:
  1144. Phone:
  1145.  
  1146. Problem Description:
  1147.  
  1148. Devices involved:
  1149. Wi-Fi LED indicator:
  1150. Smart device and OS version:
  1151. Router make and model:
  1152. Extender or Access Point:
  1153. Wemo App version:
  1154. Firmware version:
  1155. Is the customer network already working?
  1156. Other working Wemo devices:
  1157. What happened prior to experiencing this concern?
  1158. How far are the Wemo devices from the router?
  1159. Is the customer experiencing the same issue when using a different handheld device?
  1160. Exact error message received if any:
  1161. Other complaints/issues mentioned by customer if any:
  1162.  
  1163. Troubleshooting Steps:
  1164.  
  1165.  
  1166. -------------------------------------------
  1167. CLOSING REMARKS:
  1168.  
  1169. Setup successful and controllable?
  1170. Does the issue need to be escalated?
  1171. ***********************************************************************************************************************************************************
  1172. ***********************************************************************************************************************************************************
  1173. ***********************************************************************************************************************************************************
  1174. ***********************************************************************************************************************************************************
  1175. Time Started:
  1176. Time Ended:
  1177. Phone Extension:461246
  1178. Transferring Tech:
  1179.  
  1180. CUSTOMER'S INFORMATION:
  1181. Name:
  1182. Email:
  1183. Phone:
  1184.  
  1185. Problem Description:
  1186.  
  1187. Devices involved:
  1188. Wi-Fi LED indicator:
  1189. Smart device and OS version:
  1190. Router make and model:
  1191. Extender or Access Point:
  1192. Wemo App version:
  1193. Firmware version:
  1194. Is the customer network already working?
  1195. Other working Wemo devices:
  1196. What happened prior to experiencing this concern?
  1197. How far are the Wemo devices from the router?
  1198. Is the customer experiencing the same issue when using a different handheld device?
  1199. Exact error message received if any:
  1200. Other complaints/issues mentioned by customer if any:
  1201.  
  1202. Troubleshooting Steps:
  1203.  
  1204.  
  1205. -------------------------------------------
  1206. CLOSING REMARKS:
  1207.  
  1208. Setup successful and controllable?
  1209. Does the issue need to be escalated?
  1210. ***********************************************************************************************************************************************************
  1211. ***********************************************************************************************************************************************************
  1212. ***********************************************************************************************************************************************************
  1213. ***********************************************************************************************************************************************************
  1214. Time Started:
  1215. Time Ended:
  1216. Phone Extension:461246
  1217. Transferring Tech:
  1218.  
  1219. CUSTOMER'S INFORMATION:
  1220. Name:
  1221. Email:
  1222. Phone:
  1223.  
  1224. Problem Description:
  1225.  
  1226. Devices involved:
  1227. Wi-Fi LED indicator:
  1228. Smart device and OS version:
  1229. Router make and model:
  1230. Extender or Access Point:
  1231. Wemo App version:
  1232. Firmware version:
  1233. Is the customer network already working?
  1234. Other working Wemo devices:
  1235. What happened prior to experiencing this concern?
  1236. How far are the Wemo devices from the router?
  1237. Is the customer experiencing the same issue when using a different handheld device?
  1238. Exact error message received if any:
  1239. Other complaints/issues mentioned by customer if any:
  1240.  
  1241. Troubleshooting Steps:
  1242.  
  1243.  
  1244. -------------------------------------------
  1245. CLOSING REMARKS:
  1246.  
  1247. Setup successful and controllable?
  1248. Does the issue need to be escalated?
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